American Multiplex Properties

Complaint: [redacted]
I am rejecting the business response
Reply
to Business Response:
I, the
student, did complete the course of study and passed the licensing exam due to
my continued commitment to studying and learning and determination to finish
regardless of the intimidation and obstacles I encountered as a student at Career
Point College
The business
mentioned that initial complaint did not include actionable items to address so
I will restate initial complaint in summary and then respond to the
bulleted/numbered responses provided by the business below:
I attended Career Point College's LVN to
RN program and graduated in April of 2016. There are several issues that were
over looked or were dismissed by leadership when brought to their attention.
Summary and basis of complaint and
request for refund of course tuition and loans:
I did
not overlook the issues. The experience was that leadership dismissed or
overlooked complaints. In the course of the program, several issues were
brought to leadership with no formal resolution or attention. I chose to focus
on studies given fact that complaints were not addressed.Due
to the rules of Revdex.com I am not allowed to use names on complaints, however the course
in which the instructor was teaching two classes simultaneously was PSYC 2401
which was held Wednesdays, January 21, 2015 to March 25, 2015.  This happened on multiple occasions.  The book delay was in course RNSG 1205. I am
sure the school can locate when books arrived for this course which was 3 weeks
after the class began.  The frustration
an instructor exhibited when being asked questions by students, including
myself in class rather than receiving responses or guidance as to where to
locate the answer. This was not overlooked by the school.  However a student that experienced this was
terminated from the program.  Check your
records on this occurrence.  Yes,
the business can definitely retain the right to change administration at will
however, with 6 different directors during my enrollment; this can contribute
to the lack of consistency or stability. A change in leadership usually means
changes in policy, strategies, goals, responses or ability to be available to
students. It can also signal underlying internal problems when there is so much
turnover within an organization. The
Capstone instruction is included with the tuition and of course, I completed it
successfully. I needed to complete Capstone in order to be able to graduate.
However the complaint is not that I did not receive this training but that
scheduling notice was not adequately provided for those with work or childcare
schedules to adjust. Once I did make arrangements for my personal schedule in
order to attend the Capstone class, the Capstone instruction was not available
for 3 weeks.  This put the class behind 3
weeks which is why the school had to adjust pinning dates.  This is another case of class resources not
being available once the class started. 
The classroom was still required to attend a Capstone class with no
Capstone program material available. I would like to restate the class schedule
changed with less than 2 weeks’ notice. 
We received a new schedule on January 21, 2016 with the changes
effective for February 1, 2016. On
January 21, 2016, my class was addressed by the Director of Nursing (DON) and
another administrator of whom her title was not identified (withholding name
due to Revdex.com rules). At this time the class communicated concerns about the addition
of Capstone to the schedule. The class was then told they could leave the
program if they did not like the changes. At this time the class and I are 3
months away from graduation.  This type
of complaint resolution was also expressed on February 22, 2016. The
school had multiple handbooks and addendums that the class and I were unaware
of.  When I entered the school program I
signed notification of receipt of handbook. 
I never received any other notification of policies and procedures
changing however new policies and procedures were forced upon my class and
me.  One of the policies that the school
was upholding upon the class was the requirement for Level 2 on all proctored
exams within an ATI program.  When
students would try to complete these proctored exams the exams were never
available on the computer.  This gave
students an unrealistic timeframe to complete the proctored exams prior to
graduation.  However the Level 2 criteria
was never part of the handbooks at the origination of our classes program. This
was a new policy for newer students.  This
was one of the major issues that was not addressed until my termination from
the program. This was also the basis of a complaint that was filed with Texas
Workforce Commission (TWC)Clinical
practicum is an important part of the programming and learning experience as a
nurse so if a student is unhappy with this aspect of learning, an opportunity
to evaluate or discuss the experience with the administration should be in
place. Attending some mother/baby skills lab is not the same as the active
participation and experience of clinicals. The school failed to provide me with
an active Mother and Baby clinical site. 
When asked if I could change clinical sites I was denied with no reason
except that students are not moved.  Even
after I witnessed another student moving clinical sites I was still denied. I
have documentation of where I addressed this issue with the Director of the
school and sent an email to the VP of the school.  This was never satisfied.  When applying for Mother and Baby positions
as a Registered Nurse I was asked specifically about my mother and baby
clinical experience.  I was denied a
position in that field and I feel this was impacted by my lack of clinical
experience in mother and baby. I have sent into Revdex.com a copy of my denial and
emails of the communication to administration regarding this situationI
have never received any verbal or written warning or disciplinary action about
any unprofessional behavior in the classroom or by staff. This was never
brought to my attention. I was only removed from the program when I expressed
filing a complaint so the removal appears retaliatory in nature. I was removed
by the DON on 02/23/2016. This was only after I sent a message on Messenger to
the school that I was going to file a complaint to through Veterans
Education.  I have a copy of my
termination which does not support the schools statement of continued
unprofessional behavior in the classroom and with staff as reason of
termination.  I sent in a copy to Revdex.com
along with copies of positive critiques from my instructors.When
I was escorted off the premises of the school is a detail of how the school
ridiculed me for an unjustly termination. 
 The remainder of the complaint does address the meeting between myself,
the VP, DON, and the owner.  The TWC
complaint was not addressed with me outside of this meeting.  This meeting was an ambush. I was
not allowed to bring my husband into the meeting.  My husband did arrive with me but had to wait
outside of the meeting for the hour and a half duration of the meeting. The
school replied that the use of the word “ambush” was perceptive. A student’s perception of a meeting is
important because the perception can contribute to a hostile environment.  I did feel my integrity and character
attacked without factual or professional discussion of complaints that I was attempting
to address. I was also attempting to discuss the reentry into the program since
there was not a clear justification as to why dismissal occurred in the first
place. It appears that the school had every intention to use the intimidation
in the meeting.  It appears that this is
the reason why my husband was not allowed into the meeting.  I know if my husband was allowed into the
room he would have intervene with the treatment I was experiencing. I restate my initial complaint in
which the owner did imply the transcripts would have no weight at other schools
thus leading to decision to remain in program versus accepting the refund and
transcript. The school is denying this, however, this meeting was held February
25, 2016. I was 2 months away from my graduation date.  I was finishing my final class of the
program.  I would have gladly taken the
refund and transferred to another nursing program but I was told that the owner
could ruin my life because the transcripts would not transfer to other schools.
This was my only motivation for staying
and taking the intimidation from this meeting. 
I am completely confident that I was a professional student.The school confirms the discussion
occurred regarding an offer to refund of money. The statement that was made by
the owner was that the school would give me my money back so there is no
monetary loss and for my time they would give me my transcript and that I could
take that transcript to (two names of local nursing schools) and that it would
be worthless to them.  The owner said the
transcript meant something to Career Point College but I would not be allowed
to attend there.  And then he asked me.
“Now do I ruin your life?”I restate that the owner did make
this statement in an intimidating fashion. “Now do I ruin your life?I was made to beg for reentry to the
school.  The owner waited until I was in
tears and apologizing and begging for them to not terminate me in order to
allow me back into the school.  The owner
waited to break me emotionally until he said he would allow me back in the
school. I restate it was a hostile and intimidating environment.I restate that the owner stated that he had
the best lawyers and he was not afraid of me. This statement is one of many
that contributed to the intimidating and hostile nature of the meeting.I restate that this comment was
made and contributed to the intimidating and hostile nature of the meeting.  The owner took a grievance process personally
and he addressed the issue in a defensive personal way by attacking me verbally
and emotionally.  It is important to keep
professional in a business setting. I never made any derogatory statements towards
owner or administration.I restate that the owner commented
that the complaint filed with TWC would not do anything, and that he would just
show his friends at TWC some paperwork and he would be good to go. This comment
was made and contributed to the intimidating and hostile nature of the meeting.
I restate that the comment
regarding my $30,000 meant nothing to the owner was made and contributed to the
intimidating and hostile nature of the meeting. The money represents a lot to
me because I earned college benefits as a result of two tours of duty in the
armed forces. This is extremely meaningful to me. The education and classwork
was of value to me. The money definitely means something to someone who earned
it by sacrificial duty. The comment made by the owner
regarding how he takes young single moms out of the ghettos and puts them in 30
to 40 thousand dollar jobs was made and I perceived this comment contributed to
the intimidating and hostile nature of the meeting that stereotyped women in a
disrespectful way by use of word ghettos.The owner asked me who was the vet
in my family and then stated, your Dad. Again, I perceived this comment
contributed to the intimidating and hostile nature of the meeting that was
disrespectful to me, a woman because the consideration that I was the Veteran
was not even considered.I restate that I was referred to as
a problem child.  As I was about to leave
the owner made the comment to the DON that I was her “problem child”  I restate that this comment was made and
contributed to the intimidating and hostile nature of the meeting. I restate
that there was never a verbal or written warning or prior disciplinary action
to support the college’s claims that I was unprofessional or disruptive. This is perceived as a personal attack on my
character.The college has not provided
documentation that supports claims that an opportunity to address concerns was
provided to me        . The conversation of this meeting
was about the me returning to school but not about the reason for the
termination. I restate that there was never a verbal or written documentation
or prior disciplinary action to support the college’s claims that I was
unprofessional or disruptive. The termination reason was not part of this meeting.
I have forwarded the Student Action Notice document that describes the
description of my termination as” Student commented negatively on Facebook
messenger.”  I have also forwarded the
content of the message sent to Career Point College that was cause for my
termination.  and 25.The school claims the
meeting was to have a tough love approach to convince me to with my studies and
become an RN.  I never felt any form of
love in this meeting. I convinced and motivated myself to continue in studies.
The goal was always to finish an RN program. I needed no convincing from the school
to complete the RN program. I would rather have transferred elsewhere however I
was told if I did not reenter and complete program, I would lose the year and 4
months already invested because my credits would not transfer to other local
programs.
I acknowledge receipt of training,
educational programming from the College. This however does not discount the complaints
that contributed to an added stress and a less than positive experience thus
the complaint to prevent future attendees from facing retaliatory treatment
when attempting to make complaints. Fact
is an education was received. The education was below satisfactory when
considering the issues of  inadequate
clinical sites,  instructors teaching two
classes simultaneously, and books and
educational resources not being available at the required times.  My hard work and dedication and personal
perseverance and motivation led me to overcome obstacles faced.  I feel that the school has lost touch with
its commitment to the student.  Without a
student you are not a school.  I am a
customer who has received an unsatisfactory and very unprofessional service. I
ask the school.  Why was the offer to
refund me and give me my transcripts after 1 year and 4 months appropriate but
not appropriate after only 2 more months of training?  How much more training did I receive in my
final class of the program then in the preceding 1 year and 4 months? Would
refunding and giving me a transcript of my work 2 months short of completion of
the program not be unjust enrichment?And 28. See 26.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]