American National Insurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to Mr*** ***.From the Price Book choice was only:SIZE OF WATER HEATER....we chose gal.TYPE OF WATER HEATER.....we chose gasEVERYTHING HE EXPLAINED is REPLACEMENT OF A WATER HEATER!The last time we replaced the water heater was by a company that he took over.We called the same telephone number and got Mr*** this time .The last installation was done by plumber coming to our house and doing the installation inapproximately hrs *** was at home They were working on the installation when Tom left for tennis.Mr*** charged $2, --- WATER HEATER COSTS $and the rest for Labor !!!!!$for labor is too much for less than hrs work !!!!In our call to Mr***, We asked him, "why are you charging $for labor"?There was a pause and he did not answer our question He just said that his price was $and we were asked to pay him before he installed it!!!!This was our mistake at the time and we were taken advantage of!This still does not make it right for him to overcharge us by $1,000.00!!!!!This lead us to call plumbers for quotes: Plumbing Service & Sales 771-5480 Bradford White S St Model #: RG240S6N Water Heater $ Labor Total of $
Blau 247-Water Heater/labor $approx
Budiac -Mequon 262-242-Water Heater/Labor $total
Elliott's Ace Hdwe Water Heater $approx Labor approx$200-$300.00We did not call around for quotes before replacing water heater because we called the same person and telnoon the slip attached to the water heater from previous installation years ago.When Mr*** said that he took over the previous plumbers business that was okay with us
In 2008, the last water heater cost $ and now is $Installation in was $by the Stilwell PlumbingMr*** took over his company, ..is now charging $FOR INSTALLATION.Which is at least $over the approxcost he should have charged us !
We were taken advantage of!We should not have been billed more than the above quotes!!!!
The only settlement we are willing to accept is a Billing Adjustment !
Regards,
*** ***

We are in receipt of a consumer concern from *** ***. Per request, remittance in the amount of $USD will be issued via Weyco Group Company check and sent to the address above. Regards,** ***
Weyco Group E-Commerce Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** and ***: As I said in our phone conversation*** was shown our price book, with multiple levels of work and services *** agreed that he wanted this level , which provided additional services that he wantedThe lower level not chosen was for the same product with a direct
replacement, WHICH THIS WAS NOT *** explained that he had an appointment, and that you needed to leave for work very soon My assistant and I once authorized quickly brought in a hose and tools , drained the tank, cut out old pipes and valves, moved the still draining heater to the floor drain while bringing in the new heater, placing the heater on bricks, making new water, gas, and exaust connections, removing the old heater from your home, testing the new heater, lighting and setting the heater temperature and testing the relief valve All as agreed with *** before we started *** was given a written copy of our agreement with the reciept/ paid amount all clearly statedWe worked as quickly as possible, doing what is ussually a half days job for a plumber within your compressed time schedule loading the scrap, cutting boxes, writing matereal list, reloading tools and stock after we left your driveway*** Plumbing has paid all costs (labor, matereal,benifits, with holding, taxes, permit and overhead)related to your service***; as you claim *** making a supposed hurried desission to expidite getting to a tennis game, does not make this business responsible to give back contracturally earned dollars*** Plumbing has delivered everything we committed tooAnd fully expect you the recievers of this contract to honor your side of the service you agreed to *** *** Wisconsin master plumber and plumbing inspector #

Fawn ***1:PM (minute ago)toTed,meSeems all is well with Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.When speaking with James, another Stacy Adams brand representative; he offered $gift cards to compensate for the issues This would work easiest for me considering I can just go online and order the new boots and pay the difference The solution you are offering me takes time out of my day I have to find a printer to print out the email, then find a box to ship both pairs of boots back, and then wait at least a month to receive them back Not to mention having to purchase new shoes or boots to replace the ones that are falling apart
Regards,
*** ***

Per our previous correspondence, we are sorry to hear that you are displeased with your recent Nunn Bush footwear purchase.Please be assured that a Weyco Group company check will be issued in the amount of $for the full purchase price of your shoes. F*E-Commerce ManagerWeyco Group /
Nunn Bush Shoe Company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Steve ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

We have? refunded Mr*** ? for the item he is saying he did not receive on order ***.? Please note the document from our payment gateway showing the refund as well as the original order.? Mr*** was reached out to via email but he did not respond.? We tried to reach out
to him by phone but he gave his phone number as 555-555-on the order.? I hope this resolves the matter.? Sincerely,? *** ***

Good Day Mr***,? As I have been unable to make direct contact via telephone, I am reaching out to you today via email.I am sorry to hear that you have been unable to use the $coupon we provided.Please call me at your convenience so that I can assist with your Florsheim
purchase.? ***? ? Monday ??"? Friday? ? 8:??" 4:CST? Fawn ***E-Commerce ***Weyco Group

The tenants a
"letter-spacing: -0.05pt;">pplied for and were approved to rent a property managed by our companyIt came to our attention the tenants were in violation of the terms of their lease agreementAs required by the ARLTA, we served the tenant with notice of the violation and provided them options to remedy it The tenant advised the violation had been remedied and the lease continuedShortly thereafter, upon inspecting the property at the request of the tenant, it was observed that the previous violation had not been remedied in the manner the tenant describedAs a result, a second notice of non-compliance violation and a ten-day notice of intent to terminate the lease were served as required by ARLTAThe compliance notice went unanswered, and a judgment for eviction as well as a subsequent writ of restitution were filed
Regarding any conditions noted by the previous tenant, neither the landlord nor property manager can adequately predict the outcomes from acts of God or when materials will no longer function as intendedPer ARLTA, tenants have the obligation to submit any repairs in writingOur office responded timely and professionally to all repair requests regardless of the manner in which they were submittedFurthermore, all repairs were made in a timely manner once cooperation was received from the tenant to coordinate them
After taking back this property, it was found to be uninhabitable, infested with pests, and required an overnight bug bomb treatment before it could be inspectedThe property is in need of extreme repairWe are hopeful that this is not how the tenants lived when they resided in the home as they had a minor childAt this time, there is enough damage to possibly pursue criminal damage charges against the tenants, as it appears they intended to destroy and deface this property in retaliation for being evicted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Customer came into dealership on 8/9/2016 at 122,659 miles with concern of "Check engine light is on recently had #1 coil replaced due to misfire". This coil was replaced by an outside repair shop. Our technician perform a diagnostic by scanning vehicle. We have a printout from our diagnostic...

equipment with last 8 of vehicle identification, mileage, date, time, and codes. Multiple codes showed but the pending code was P0301. Misfire detected cylinder number. Technician recommended replacing coil number 1 and the spark plug with it after testing coil which failed. Customer agreed to replace coil and plug. Technician noted on back of repair order that possible processor issue. All items attached.Customer came back on 8/20/2016 at 123,079 miles with concern "Check engine light is on- misfire". Technician perform diagnostics with scan tool codes showing after clearing codes and retesting to see what codes are still pending are P0301, P0316, and P1657. P1657 and P0316 were not present on 8/9/2016. After performing additional diagnosis with these codes the technician believes that there is a faulty driver in processor causing code P0301 and P0316 and also code P1657 showing can network issue that can limit fuel and spark. Customer declined repairs stating to service advisor that we misdiagnosed vehicle on 8/9/16. That is not the case. The coil and plug were defective on 8/9/16 according to tests. The technician could not determine at that time but noted on the repair order that there was a possibility that the processor could also be defective but could not prove it conclusively.(Codes P0301 number one cylinder misfire and P0316 multiple cylinder misfire). Service advisor explained to customer finding and she declined any further repairs. She stated that the vehicle was misdiagnosed on 8/9/16. Customer was offered to go over test results by service manager and she refused. When customer came to pick vehicle up service advisor asked to go over results with customer and she refused him. The customer still needs to have the processor replaced. The coil and spark we replaced were testing good on 8/20/16 so the only cost to customer is to replace processor. She was not charged any additional diagnostics fess on 8/20/16. The cost to replace processor parts 804.92 plus 110.00 labor. Total 914.92 plus tax.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
       While the timeline may be accuate , I do not think this tells the whole story.  The amount of time spent on my issue is not the problem. The issue has to do with what they accomplished .  On the first day I tried several times to talk to the plumbers to find out what was going on .  I have issues with my knees and was not able to go up and down the stairs frequently .  I kept asking was was going on. I did not get regular updates on the progress.  On this first day they spent time just waiting for different equiptment . I believe I was charged for time that was not spent on actually solving the problem, The owner of the business showed up at the end of the day to map out where he would dig,   The only information shared is that they could not clear the pipe,. I paid the company the money I owed them. I also paid deposit for the digging epuiptment . I believe they were planning on digging no matter what,     On the second day Sun the owner showed up with his heavy equiptment . I was surprised because Mon. was a holiday and the diggers hotline was not going to come out for 3 more days.  I  dont understand why this equiptment needed to be in my driveway from Sun to the day the pipe was cleared , As to showing me the video , I was not aware that the video was done,  As I said I have issues with my knees and could not go up and down the stairs,  When I told the owner that I wanted a second opinion he left and took the equiptment without coming and telling me what I owed, I did not find out the final bill till he called me on the phone and informed me that he was going to be over in 10 mins to collect the money. I told him to send me a bill . He said ok after I had told him I was not very happy with what had happened during the service, A few hrs later the final bill showd up with the dvd of my pipes  in my mailbox,  As to the video I had some others view it and it shows it clear to 60 ft.  I dont understand the issue with a 1960s pipe when there are far older pipes still in service .There have been no pipes in my neighborhood that have had to be replaced .  I understand that I may have to have it cleaned out on a regular basis. I believe the public must be aware that this business is not very ethical. I believe he knew that I had to use his company because I had no other choice, I could not use my bathrooms and shower ,  I was forced to have him finish the project,  I have never used Bohmann plumbing before and I will not use them again, As I stated before I paid my bill . The issue is not money. The issue is a matter of  business practices .  I want this complaint to stand,  People pay good money for plumbers and I think people need to know which companies are ethical .

There will be no refund given as the price of the repair was given up front.  The customer has been explained that the job took over the time she was billed for.  She does not understand that her vehicle was being worked on well before we needed to find the keys because it was already...

parked at the shop.  This was explained to her in detail in a very nice way many times.  I have received many rude txt messages on my personal phone and on our shop phone we could not receive calls for a two hour period because this customer would call one after the other and harass us.  We did her a favor by working her car in that day as we were very busy.  We always try to help people at our shop but this customer was very hard to explain things to.  When she did not get her way she became very nasty and started saying things that didn't even make sense.  That is when we politely told her that was it. Shane C[redacted]- Lee Hwy Exxon

This is clearly a pricing dispute which is something that the Revdex.com claims not to address.The customer chose the level of service that he wanted and the price before the work was started. There was a less expensive option but he chose a higher level of service.  The customer agreed to the service and price, in writing, before the work was started. Customer acknowledged satisfactory completion of the work . Now that the heater is in and operational the customer wants to renegotiate the price. (buyers remorse)  He cites several other telephone price quotes. He quotes a price for the heater of $505.00; is that a delivered to his basememt price?  Note: None of the people that he called went to his home and examined the exisiting installation. At least one of his phone quotes came from a retail store, not a plumber. It is a common practice to "low ball" a phone quote. We do not controll and are not controlled by what other businesses charge. This consumer does not have a legitimate complaint.

Our advertising on the internet clearly lists our phone number and our company name as Bohmann Plumbing. This customer dialed our number as listed in our ad. Our plumber arrives in a 6 ton truck which clearly states our company name, Bohmann Plumbing in large black and red lettering.Our plumber...

wears a uniform that shows his name and our company name.Our invoices, work orders, and business cards all have our name printed on them.This consumer called our company and requested that we perform plumbing service.We performed the requested service as requested. The problem seems to be that she dialed the wrong number and that she was not on site to see our truck, plumber or paperwork.No one gave out her phone number without her permission. She called us and gave us her address and phone number when she requested service from our company.We have no business affilation with Roy's Plumbing.

Review: I had a life insurance policy with American National back in September of 2014. American National continued to withdrawl $13.02 out of my checking account from September 2014 to November 2015 totaling an amount of $182.28. I am trying to collect this money from them and not getting anywhere. They have not even allowed me to speak with the correct person regarding the matter!Desired Settlement: To recieve a check or automatic deposite into my checking account in the amount of $182.28

Business

Response:

Dear Dispute Resolution Team:We are in receipt o f your letter dated December 7, 2015, enclosing the complaint from the abovenamed consumer.Because various state and federal privacy laws and regulations regarding the privacy o f customerinformation place constraints on our releasing personal private information of our customers, we haverequested a release from the customer. While we are awaiting return o f that release, we will beginresearching this complaint and collecting documentation. Once the release is received, we will provideyou with the information authorized by the contract owner that we believe are necessary to close thiscomplaint.If for such reason the customer has chosen to not release their personal private information, we’llnotify you as well. In most cases the customer will choose to release information, but there may be thatone case in which the customer may later decide to keep their information private. While we do notanticipate it happening [redacted] often, should we fail to receive a release by December 31, 2015 we willprovide a full response to the customer and notify your offices o f these actions.If you should have any questions in the meantime, please let us know.Sincerely,LaShawn A[redacted], AIRCCorporate Complaint Coordinator