American National University

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Apollo's owner does nothing to explain why his company priced a repair at ***% mawhen other companies in the area would have quoted much lower pricing, nor does he promise to in the future price his cost of services and goods within industry normsIt seems that Apollo takes advantage of consumers when they are in "crisis" situation, such as when they have lost heating and the weather is sub-freezing outsideIn my complaint, I had asked that to resolve this issue that Apollo refrain from charging upwards of ***% over their own actual costs on parts and to stop trying to take advantage of consumers; the owner of Apollo, [redacted] , has admitted that this is the way that his company does business by charging a "flat rate" which is unconscionably well-above the norm for the industry simply because the customer is in a "crisis" situation and the Apollo repair person is standing in their living roomMr [redacted] apparently believes he can gouge and unconscionably charge customers whatever "flat rate" he feels he can get away with without being charged with violating Ohio's consumer pricing lawsI am disappointed Mr [redacted] has decided to continue his unethical practice of running his business, and hope that someday consumer laws will be strengthen to eliminate this predatory consumer practicesAfter reading Mr [redacted] 's response, I am sure he is not willing to do that and will try to charge as high as he possibly can to consumers in crisis situations Regards, [redacted]

I want to apologize for the bad experience you had with our service departmentOur goal and mission is to meet or exceed our customers' expectationsWe strive to fix problems right the first timeIn this case we weren't able to do soI do apologize for the inconvenience and frustration this caused youWe will refund a total of $back to you for your extra utilities charge and the money spent on the visit you weren't satisfied withIf you shall ever need us in the future don't hesitate to call our hour day a week award winning service departmentWe would like the opportunity to win back your business and earn your trustThank you, Apollo

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** Unfortunately, I do not have means to print this form out However, I have been contacted by this school and I found out this was indeed National Business College and they changed their name I have contact a lawyer to assist me in this dispute because all of my student loans should have been surrendered to the *** *** program Why would I have a separate loan for this school for over 1000$ when I only attended this school for not even a monthAt this time I will take over this complaint myself with assistance of my Lawyer If I need further assistance I will contact Revdex.com for assistance
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apollo's owner does nothing to explain why his...

company priced a repair at [redacted]% mark-up when other companies in the area would have quoted much lower pricing, nor does he promise to in the future price his cost of services and goods within industry norms. It seems that Apollo takes advantage of consumers when they are in "crisis" situation, such as when they have lost heating and the weather is sub-freezing outside. In my complaint, I had asked that to resolve this issue that Apollo refrain from charging upwards of [redacted]% over their own actual costs on parts and to stop trying to take advantage of consumers; the owner of Apollo, [redacted], has admitted that this is the way that his company does business by charging a "flat rate" which is unconscionably well-above the norm for the industry simply because the customer is in a "crisis" situation and the Apollo repair person is standing in their living room. Mr. [redacted] apparently believes he can gouge and unconscionably charge customers whatever "flat rate" he feels he can get away with without being charged with violating Ohio's consumer pricing laws. I am disappointed Mr. [redacted] has decided to continue his unethical practice of running his business, and hope that someday consumer laws will be strengthen to eliminate this predatory consumer practices. After reading Mr. [redacted]'s response, I am sure he is not willing to do that and will try to charge as high as he possibly can to consumers in crisis situations.
Regards,
[redacted]

In review of the situation and records, it looks like the original warranty on the unit according to our records expired approximately 5 years ago.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am very grateful for your help in this matter, and I am also very impressed by the professionalism, prompt communication and fairness of Apollo's response.Please let me know whom I can contact to process the refund.
Regards,
[redacted]

I want to apologize for the bad experience you had with our service department. Our goal and mission is to meet or exceed our customers' expectations. We strive to fix problems right the first time. In this case we weren't able to do so. I do apologize for the inconvenience and frustration this...

caused you. We will refund a total of $170.00 back to you for your extra utilities charge and the money spent on the visit you weren't satisfied with. If you shall ever need us in the future don't hesitate to call our 24 hour 7 day a week award winning service department. We would like the opportunity to win back your business and earn your trust. Thank you, Apollo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is inaccurate, Appollo was the installer of the unit in my house. So the warrenty would have fallenfallen under Appollo. The guy I talked to even had the date in which they installed it in the house because he wanted tonlet me know that the warranty expired on it in August.    
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This is a response to the claim associated with the ID of [redacted] from [redacted]Dear Mr. [redacted]I would like to apologize for the frustrating experience you had regarding your recent drain call. At Apollo we strive to provide our customers with the highest level of customersatisfaction. We have...

reviewed the service calls along with pictures of the roots and cracks in the main building drain taken by the technician that was onsite. We attempted to restore flow to main building drain with a cable, which was unsuccessful due to root intrusion in the sewer line. Due to the fact that flow to the main building drain was unable to be restored with a cable, we recommended and completed the Hydro Jetting process. We jetted from the main stack clean out to the city right of way, and restored flow to the main building drain.We believe that there was a distinct separate issue in that the branch line from the laundry was also obstructed - we attempted to clear this line from the floor drain and were unable to restore flow due to limited access and the existing condition of the pipe. We made no charge for this additional drain attempt, but do feel it would be fair and reasonable to reimburse the cost of $239.00 to Mr. [redacted] that he paid to another contractor that was able to successfully clear the remaining branch laundry line.We would also be happy to have our camera technician make a complimentary visit to show Mr.[redacted] the condition of the building main drain line.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Business will reach out to her via email as they are eager to get the complaint closed.

We understand the frustration that Mrs. [redacted] had. The final issue being that the system installed by another contractor has been mismatched. The outdoor system  is designed to run with a different refrigerant than the indoor system. We have reached out to offer her a credit towards a repair...

or replacement for work done with another company and suggest that Mrs [redacted] contact a company that she is comfortable handling her issue.  We have left a message with Mrs [redacted] and are waiting on word back to resolve the issue.

We're very sorry for the missed diagnosis. We'll gladly refund the $550 requested to remedy the situation. One point we would like to clarify to remove some concern and fear of potentially missing these repairs had they gone with the repairs immediately is the fact that we always include an air test...

in any gas line repairs for this very reason. Unfortunately, not all gas leaks get detected with the electronic gas detectors, so we use that as a primary means of detection and then a air test when there is evidence of more concerns. It would have been great for [redacted] to explain this much more on the front and, and rest assured we will definitely use this a teachable moment for both [redacted] and all the other technicians in the field.

We are sorry for the experience you encountered in your call with Apollo.  Since the warranty was not with Apollo; but, with the manufacturer and was not originally installed by Apollo our Customer Service Specialist was not fully aware of how the warranty situation applies to your systems and...

should not have attempted to answer your question without seeking a person here to provide an accurate answer during your initial call.   In addition, the Customer Service Specialist should have communicated our service schedule to you in a more accurate manner.  Apollo Care Customers are guaranteed 24 hour service when their systems shut down. In some cases this requires us to reschedule or delay calls. We do everything possible to accommodate all customers; but, there are times when re-scheduling or delaying calls are required. We are sorry for the inconvenience that is has caused. Please let us know if we can be of any further assistance.

Again, we're sorry we could not come to a satisfactory solution. We would love to be able to run a profitable business at the rates described in the response, but the simple fact is that to deliver the level of responsiveness and caliber of technicians and plumbers that our customers have demanded of us, we just cannot do it. We'll gladly refund the $79  to [redacted] We do not want him to feel that he was misled or taken advantage of in any way.

I
must advise you that American National is bound by the provisions of the
Family Educational Right to Privacy Act (FERPA) which, among other things,
prohibits the release of most educational information about a student to third
parties unless specific, written authorization is received...

from that
student.  Unfortunately a
complaint to the RevDex.com does not constitute such authorization and accordingly the
information we can provide about the
student's educational record, including charges and adjustments to his
student account, is limited.  Please have them complete the form below and we will be able to respond with additional information.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is probably the best offer I'm going to get.   Their accounting of the facts are not accurate, as they never checked the flow of the main line after the initial snaking, and the camera prior to water jetting showed that the line was fairly clean (before they jetted it).  It was only the branch floor drain that was still backing up after Apollos work (also the only part that was causing problems before they did anything).  Again, they put the snake in the main line once, took it out, cleaned it, and told me I needed a water jet... They also wanted to jack hammer my basement floor before I had a second plumber fix it in minutes.But, I highly doubt they'll offer anything more than the $239 (which is the total it would have cost had I called the second plumber first, as opposed to $1556 to Apollo, which I'm still losing)
Regards,
[redacted]

Mr. [redacted]We always try to go above and beyond to help a new customer who purchased a home with an existing Apollo comfort system.  The prior homeowner had purchased the equipment several years ago, and we would like to continue to service and maintain the unit for you, as we had for the...

prior owner.We did send a letter stating that we would honor the manufacturer's warranty, as well as the labor warranty sold to original purchaser - as long as annual maintenance is performed by Apollo annually.  We understand your desire to use your own provider to make the repairs - however we have to be able to maintain the unit and perform the repairs with our trained technicians to verify that the unit is still working to its original specifications. We strongly feel that our honoring the prior owner's warranty on both parts and labor as long as we are able to perform maintenance is fair and generous, and are sorry that we couldn't help in this situation.