Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company respond to my case and they asked the tracking number, and the tracking number they need is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
If there are some one open the package to check that will be China government and they won't take away any items if the items are allowed to into China
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey said that they will offer me a hundred dollar compensation by check for each package and an extra $store credit.But they sent me an email yesterday which said they will only return $to me How can I get the "a hundred dollar compensation for each package and $store credit"? Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Package number is [redacted] , the package finally arrived in China on January, but half things is missed and I had email the ANL about the issue, and filled a form under their advise, but the company has no actions, months later, what kind of business is this??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received my package without anything disappeared ,but some of my friends still have no message about their package since last October.I hope Revdex.com can still following this case until the ANL Express can give a reasonable solution.Thanks a lot ! Sincerely, [redacted] ***
Dear Revdex.com,
Thank you for your mail
For this case China Post office has proved the receiver in China told China post office to put his package in the shoes shelf
When they put the package according to the receiver's direction, the
package was good. But when the receiver went home and check, he said there were somethings missing For China Post Office, they have done all their jobIf there were somethings missingThey did not have the responsibility Because what they do was following the receiver's direction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]last time I ask for a reason and ANL said because the package value was over RMB and I said since they told the customers they will pay for the duty , why China custom still hold the package, there are only same handbags inside and on the airway bill I wrote clearly : 2MK handbags and I also purchased insurance ! so I guess ANL did not pay duty until China custom hold the package, that's why the package was sent back to ANL's wear-house in China, because according to China customs rules which we can check on China Custom's official website the packages over 1000RMB should be sent back to senders or the senders should pay duty, then the package can be cleared, I don't know what ANL did, I called their customer service many times and I was told they ask China custom to send the package back to their China warehouse and they will find way to clear again! Later when I track the package I knew that sent the package to HongKong for clear again, this time the package was cleared successfully , after that I finally received the package , it cost half a year! So, if ANL still insisted they paid duty for package over 1000RMB in advance as they told their customers, but China custom still hold my package like they said, I only need the proof to prove what they said!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, American New Line Express Corp NEVER actively contacted me. regarding complaint ID ***I have contacted the business several timesThey have never agreed to refund me $as they promised when I
shipped my packageThey kept buying timeThe last time we contacted was on Aug* *** through emails after I called them several timesI was forced to choose $check for the claim otherwise they won't do anything for my caseHowever, two weeks have passedI received your email and then called them again, because I haven't received the check from themGuess what, they haven't done anythingThis is ridiculous and their behavior made me sick. Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
Received the package , takes half a year to get it, the stuff can not be returned since it takes so long and I must refund the money to my customer !
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Better
my complaint ID [redacted], and I DO NOT HAVE ANY EMAIL From THE ANL, I would like to request my complaint to send it again! Usually they don't want to take the responsibility to anything! I have to make sure they have my complaint!
Sincerely,
[redacted]
Case ID: #[redacted] airway bill No. [redacted] we shall compensate this customer according to our compensation policy. we can offer this customer a hundred dollar compensation by check for each package and an extra $75 store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
I have received my package without anything disappeared ,but some of my friends still have no message about their package since last October.I hope Revdex.com can still following this case until the ANL Express can give a reasonable solution.Thanks a lot !
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THANK YOU! there you go, "THEY WON'T TAKE AWAY MY ITEM IF THEY ARE ALLOW"! When I paid my items, you guys never mention anything about that. also, you guys help me to pack up my package, I think the business has responded to let me know what kind of items are allow, I don;t think this bussiness company did a good job. all my item are baby stuff. if they don;t allow, they should mail it back to me, instead of taking them aways without notice. and I have to spend almost two month to claim it. actually, the ANL business company knows what's going on about my package, and just hide it and not letting customer know. I felt so disappointed! well, this is already explained how my items get disappear. I don't want later on, the ANL company will come up with another " unreasonable excuse".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
The company respond to my case and they asked the tracking number, and the tracking number they need is [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company respond to my case and they asked the tracking number, and the tracking number they need is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
If there are some one open the package to check that will be China government and they won't take away any items if the items are allowed to into China
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey said that they will offer me a hundred dollar compensation by check for each package and an extra $store credit.But they sent me an email yesterday which said they will only return $to me How can I get the "a hundred dollar compensation for each package and $store credit"? Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Package number is [redacted] , the package finally arrived in China on January, but half things is missed and I had email the ANL about the issue, and filled a form under their advise, but the company has no actions, months later, what kind of business is this??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
May we have the tracking number and we can check what happen to this package?And [redacted] is still working
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received my package without anything disappeared ,but some of my friends still have no message about their package since last October.I hope Revdex.com can still following this case until the ANL Express can give a reasonable solution.Thanks a lot ! Sincerely, [redacted] ***
Dear Revdex.com,
Thank you for your mail
For this case China Post office has proved the receiver in China told China post office to put his package in the shoes shelf
When they put the package according to the receiver's direction, the
package was good. But when the receiver went home and check, he said there were somethings missing For China Post Office, they have done all their jobIf there were somethings missingThey did not have the responsibility Because what they do was following the receiver's direction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]last time I ask for a reason and ANL said because the package value was over RMB and I said since they told the customers they will pay for the duty , why China custom still hold the package, there are only same handbags inside and on the airway bill I wrote clearly : 2MK handbags and I also purchased insurance ! so I guess ANL did not pay duty until China custom hold the package, that's why the package was sent back to ANL's wear-house in China, because according to China customs rules which we can check on China Custom's official website the packages over 1000RMB should be sent back to senders or the senders should pay duty, then the package can be cleared, I don't know what ANL did, I called their customer service many times and I was told they ask China custom to send the package back to their China warehouse and they will find way to clear again! Later when I track the package I knew that sent the package to HongKong for clear again, this time the package was cleared successfully , after that I finally received the package , it cost half a year! So, if ANL still insisted they paid duty for package over 1000RMB in advance as they told their customers, but China custom still hold my package like they said, I only need the proof to prove what they said!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, American New Line Express Corp NEVER actively contacted me. regarding complaint ID ***I have contacted the business several timesThey have never agreed to refund me $as they promised when I
shipped my packageThey kept buying timeThe last time we contacted was on Aug* *** through emails after I called them several timesI was forced to choose $check for the claim otherwise they won't do anything for my caseHowever, two weeks have passedI received your email and then called them again, because I haven't received the check from themGuess what, they haven't done anythingThis is ridiculous and their behavior made me sick. Sincerely,*** ***
ANL has already contact this customer and all his pkgs have been handle and receivedAll his compensation have been paid already
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
Received the package , takes half a year to get it, the stuff can not be returned since it takes so long and I must refund the money to my customer !
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Better
my complaint ID [redacted], and I DO NOT HAVE ANY EMAIL From THE ANL, I would like to request my complaint to send it again! Usually they don't want to take the responsibility to anything! I have to make sure they have my complaint!
Sincerely,
[redacted]
May I have her friends' airway bill tracking number?thank you
Case ID: #[redacted] airway bill No. [redacted] we shall compensate this customer according to our compensation policy. we can offer this customer a hundred dollar compensation by check for each package and an extra $75 store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
I have received my package without anything disappeared ,but some of my friends still have no message about their package since last October.I hope Revdex.com can still following this case until the ANL Express can give a reasonable solution.Thanks a lot !
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by American New Line Express Address regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THANK YOU! there you go, "THEY WON'T TAKE AWAY MY ITEM IF THEY ARE ALLOW"! When I paid my items, you guys never mention anything about that. also, you guys help me to pack up my package, I think the business has responded to let me know what kind of items are allow, I don;t think this bussiness company did a good job. all my item are baby stuff. if they don;t allow, they should mail it back to me, instead of taking them aways without notice. and I have to spend almost two month to claim it. actually, the ANL business company knows what's going on about my package, and just hide it and not letting customer know. I felt so disappointed! well, this is already explained how my items get disappear. I don't want later on, the ANL company will come up with another " unreasonable excuse".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
May we have the tracking number and we can check what happen to this package?And [redacted] is still working.
May we have the tracking number and we can check what happen to this package?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...
because:
The company respond to my case and they asked the tracking number, and the tracking number they need is [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]