American Reloading, LLC

Hello, The customer was issued a full refund on 3/He was emailed a return slip over two weeks ago and we just received the product back on 3/ We came to a solution on the 7th of March We communicated over times via email and phone callWe sent the customer 1,pieces at no charge to try and fix the problem At the end the customer received a full refund of his original purchase and only returned 1,of the 1,pieces.Thanks,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello,The problem was resolved with the customer via phone call We refunded the desired amount plus an additional amount for future purchases We had some people gone last week on the customer service side and apologized for the customer's inconvenienceThanks,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have received a refund and have deposited the check to my bankI'm waiting for it to clearI did not receive any correspondence from them, howeverIf the seller wants their mistaken shipment back, they need to send me a return label for the "A zone" box I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me (As long as their check clears my bank) Regards, [redacted]

Hello,We are waiting on the customer to respond We plan on replacing the product or refunding his order depending on what he would like.Thanks,

From their website Americam reloading.com they advertised NEW lake city brass pulled with dents and dings missing primers sideways primers etc After receiving the product it was evident these were not newThere was soot in the primer holes some had very damaged case dents and dings and were not usable The majority of unusable fell into the category of unsafe primer contact The primer pockets had been chamfered so excessively that a seated primer would not hold properlyI counted unusable cases I would like to have them replaced with new pull down brass as was advertised order # *** here is the web address with the descriptionMy info [redacted] *** [redacted] *** *** *** [redacted] *** ***

Hello,We talked to the customer on 3/and found a solution We sent him what he wanted and he was very happy with the result We do everything by weight so there are instances where a scale isn't zeroed out correctly or human error happens Thanks,Chris

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:1. I was only sent pieces of re-manufactured brass, not 1,500. I returned all pieces that they sent me.2. they advertised this as NEW BRASS, not re-manufactured and they have never admitted that they attempted to supply me with RE-manufactured at NEW PRICES (see attached AD they are accusing me of stealing Pieces of brass which I NEVER RECEIVED
Regards,
*** ***

Hello, The customer was issued a full refund on 3/He was emailed a return slip over two weeks ago and we just received the product back on 3/19. We came to a solution on the 7th of March. We communicated over times via email and phone callWe sent the customer 1,pieces at
no charge to try and fix the problem. At the end the customer received a full refund of his original purchase and only returned 1,of the 1,pieces.Thanks,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe owner of the company called me personally to explain the issue. He was very professional and I will conduct business with him again in the future. I appreciate their honesty
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I would like the order replaced
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,We have reached out to Mr*** * *** multiple times with no response. We have a list of emails we sent with no response as well. Because we haven't received a response we will be sending him a full refund via Business Check for the amount of $plus a return
label for the product he doesn't want. Hopefully, this resolves the issue for a mistake we made on the order. Thanks,Chris *** - Owner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello,I just spoke with [redacted] about his order issue.  We had a product get labeled wrong and it was our fault.  We already gave him a full refund this morning and let him keep all of the product.  With our niche market of selling demilled products we have to explain things better...

which didn't happen on this product.  We are working to educate our customers and go above and beyond to over explain everything. [redacted] was happy with the phone call and handling the situation.  We were off a lot for the holidays which caused the slower response from us.Thanks,Chris

Hello, I am the new owner of American Reloading.  I purchased the company in January this year but didn't move it to Missouri until February 9th.  The customer with the complaint was dealing with old employees from MT when his issue occurred.  I just spoke with him on the phone...

and resolved his problem.  We are shipping him new products today.  The reason he never received a response was because he was emailing a lady who is no longer with us and he never tried calling us.  Our email and number are posted on our site.  He also had the option to login to his account and send a message their but he chose to only email [redacted].  The customer is happy with how I handled the situation and said he would be sending you another email.  Please understand that we are doing everything we can to increase customer service and we haven't had any of these issues since we moved to Kansas City. Thanks,Chris [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I have received a refund and have deposited the check to my bank. I'm waiting for it to clear. I did not receive any correspondence from them, however. If the seller wants their mistaken shipment back, they need to send me a return label for the "A zone" box. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me (As long as their check clears my bank).
Regards,
[redacted]

I ordered 500 sierra match king 69 grain 22 caliber bullets and receive 250 match king bullets and 250 68 grain cannular hornady bullets