American Reloading, LLC

Hello,We are waiting on the customer to respond.  We plan on replacing the product or refunding his order depending on what he would like.Thanks,

Hello,This issue was handled the very next day by us.  We sent the customer a refund plus new product to use.  The customer was satisfied with our solution.Thanks,Chris [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:This complaint has not been resolved. The business claimed they would correct the issue. Yet has made no attempt to actually follow through on that. I have not received a refund nor have I received the correct amount of my order. Their mail box is full and they do not respond to emails. This matter is not resolved by any means.
Regards,
[redacted]

Hello,We talked to the customer on 3/22 and found a solution.  We sent him what he wanted and he was very happy with the result.  We do everything by weight so there are instances where a scale isn't zeroed out correctly or human error happens.  Thanks,Chris

Hello,The problem was resolved with the customer via phone call.  We refunded the desired amount plus an additional amount for future purchases.  We had some people gone last week on the customer service side and apologized for the customer's inconvenience. Thanks,

From their website  Americam reloading.com they advertised 1000 NEW lake city brass pulled with dents and dings missing primers sideways primers etc.  After receiving the product it was evident these were not new. There was soot in the primer holes  some had very damaged case dents...

and dings and were not usable.  The majority of unusable fell into the category of unsafe primer contact.  The primer pockets had been chamfered so excessively that a seated primer would not hold properly. I counted 339 unusable cases.  I would like to have them replaced with new pull down brass as was advertised.  order # [redacted].  here is the web address with the descriptionMy info  [redacted]

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provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]