American Rental

I went into my local store on Feb 9th and purchased a firelace tv stand. I was told at the time of purchase it came with a remote. So it was delivered without the remote. When I questioned them about it they told me that they would look for it. Well here we are 2 months later and still have no remote for something I am paying for. I have been in the store several times and I keep getting told it is on order. So I go back into the store today 3/31 to get the status of the remote and was told that they can't find one. So for the past 2 months they have done nothing but lie to me saying one is on order. So I asked for the number to the corporate office which they gave me a number. When I called the number given it was a fax number. So I went back into the store and tried to get a real number and they would not give it to me. Also when I was in the store today 3/31 a lady came in and stated she was the district manager which she stated her name was Ann. She tried to tell me even though they told me it had the remote that they don't have to do anything about it because I can still use the item.

We went to rent a bed for my son, we received the bed and my son did not like the bed we scheduled a day and time for it to be picked up, several different times due to them never showing up, we were told we were not allowed to return it with our own vehicle which I now know I should have done anyways! It has now been 4 months no phone calls to myself or my husband or any of our references. Today I get my phone blown up not with phone calls but text messages threatening us with legal action of theft. About a hour of texts back in forth me stating several times to come get the bed like we have scheduled them to do several times over the past few months with them never showing up! There response was the same everytime I said to pick it up, that I was refusing (not sure how telling them to come get it is refusing). When I mentioned to them about not even calling 1 time to myself my husband or our references they said my phone was not in service my phone has been in service for 5 years through our current carrier! When I asked for documents of said phone calls and proof of us refusing pick up they again would threaten legal action. After telling them several more time to come get this bed. They finally show up at our home 10 mins later pounding not knocking, pounding on our front glass door! This all could have been avoided it they would have come to get this bed from the beginning like we had scheduled several times! Now saying we owe them a past balance. We do not owe them a past balance it is no fault of ours that they never showed up to pick up the bed after scheduling and rescheduling several times due to their negligence.

We my wife and I have been longtime customers of American Rental till now we purchased what we thought was a new PS4 and was paying the new price only to be delivered a used item. Was told we would get a new one had for four months an never received. We were sold used equipment at new prices.