American Roadway Van Lines, Inc

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
[redacted]

[redacted]
Hi [redacted],They put a stop payment on the check on October The funds were withdrawn from my account and I was charged an additional $returned check fee.? [redacted]

[redacted]
Hello,I have been working with [redacted],? After filing the necessary information and forms I received directly from American Roadway Van Lines, I received this email stating the company cannot proceed with claim and to go back to American Roadway Van Lines? I did send your office the exact information I sent to [redacted] as per American Roadway Van Lines? I respectfully ask for your help.Kindest regards,[redacted]?
[redacted] ? [redacted]
?
[redacted]
?
[redacted] ? ? [redacted]
?
?
[redacted]

On July 7, a check made out to [redacted] in the amount of $and was sent to [redacted]We will stop payment on that check and resend one in tomorrows mail return receipt requestedI apologize for the delay, we sent immediately following our receipt of the acceptance of our offerThank you, John C[redacted]

Complaint: [redacted]
I am rejecting this response because:  The new check was said to be mailed on August 23. It is September 9 and it still has not been mailed.  I will wait until the check arrives and it clears to provide a full acceptance to this response.
Regards,
[redacted]

Revdex.com:
Thank you! 
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

American Roadway Van Lines is dedicated to our customers satisfaction and have attempted to work with Ms [redacted] to settle her grievance despite our contention that there are numerous factual inaccuracy's in her claim.  Despite our best efforts we unfortunately have been unable to...

 accomplish that thus far. Forward to our email correspondence on March 16 2017, please find our formal response along with all corresponding documentation available to us at this time.On 1-5-17 American Roadway Van Lines contacted Ms [redacted] in response to her request for moving services. During this initial  telephone call Ms [redacted] was asked for preferred dates for a pick up in CO to which she request 1-15/16 and advised that she would need storage for an unspecified period of time. In conjunction with that call, Ms. [redacted] was asked to go room by room and describe all of  the items she wished to move. After a detailed inventory of the  household items was provided Ms [redacted] was asked to estimate how many boxes she would be using to pack and she indicated that she would have 20 boxes.  Ms [redacted] was then advised that the standard services did not include the packing of boxes, breakable items (TV's, Mirrors, Glass tops etc) and was asked if she wanted our estimate to include the packing of those items or if she would be packing them herself. Ms [redacted] indicated that she would be doing the packing herself and an estimate for the inventory and services requested was prepared and sent to Ms [redacted] for review at 1:44 pm (email attached). At 4:35 pm Ms [redacted] replied that she would like to go ahead and make a  reservation but didn't think she would have adequate time to pack and requested that the dates be changed to have pick up take place on 1-21/22 and that after reviewing the contract she noticed that our estimate stated that one flight of stairs was included in our basic pricing but she had an additional flight. A revised estimate was generated and sent to Ms [redacted] for review at 4:41 pm (Email attached). Upon review of the revised contract Ms [redacted] indicated that she wanted to proceed with the reservation, requested the option of having her items stored at no additional charge for a period up to 30 days as provided in our contract and proceeded to provide her credit card information to process a deposit of $500 which was deducted from her total cost, at 4:56 pm the deposit was processed and a confirmation email was sent along with Ms. [redacted]' Booked Moving Reservation email for electronic signature. Ms [redacted] was then walked thru the entire document again along with all the dates, items to be moved, services to be provided as well as the associated costs and asked to electronically sign to confirm her acceptance of the terms and conditions which she did at 5:11 pm (Email attached including E Signature). Upon completion of the reservation Ms [redacted] expressed that she was in a rural area and wasn't sure where to obtain moving boxes'.  In an effort to provide a helping hand Ms [redacted] was told that it would be our pleasure to assist and we would order the 20 medium moving boxes she indicated she would be using and have them delivered to her home, delivery was made by UPS and confirmed on 1-10-17 at 4:39 pm (Order and delivery confirm attached).On 1-12-17 at approximately 11:30 am Ms [redacted] contacted our office and expressed that she wanted to attend a wedding in Florida and asked if it would be possible to have the pickup dates changed to 1-14/15. Ms [redacted] was asked to hold the line and a call was placed to our agent to see if a pick up on such short notice was possible, our request for the expedited pick up was not only granted but despite the fact that the date change came within the 7 business day window where a charge of $250 iscontractually provided for, we negotiated to have that fee waved.  A revised Booked Moving Reservation email was sent to Ms [redacted] reflecting the new pick up dates at 11:45 am, once again Ms [redacted] was walked thru the entire document and she electronically agreed to the terms and conditions by signing the revised document at 11:51 am (revised contact including E Signature attached).On 1-14-17 We received a call from Ms [redacted] stating that the driver was there and that the price changed. Upon speaking to the driver we were informed that the items Ms [redacted] requested to move had doubled and that there remained a significant amount of items that still needed to be packed. After negotiating with our agents dispatcher we were able to get the amount to move all of the additional items and to provide the necessary packing services discounted by $750. Despite her volume being double the estimate amount and the need for additional packing Ms [redacted] cost didn't double. Ms [redacted] was presented with a revised written estimate that included any and all revisions. Ms [redacted] signed the revised estimate (Final signed revised Estimate attached). Approximately an hour after our initial call on 1-14-17 we received a call from Ms [redacted] in which she stated that she was uncomfortable with the manner in which the driver was speaking to her. At that time, we asked to speak with the driver he was advised that our customers were to spoken to with nothing but the utmost respect and going forward any and all correspondence between  him and Ms [redacted] would go thru our office only. We apologized to Ms [redacted] for any perceived slights and assured her that there wouldn't be any further communication between her and our agent and that we would be more than happy to  assist in getting the process behind us and getting Ms [redacted] on the road.On 1-15-17 We received a call from Ms [redacted] in which she stated she felt she was treated poorly by the driver. In an attempt at goodwill we offered to refund Ms [redacted] her entire deposit of $500. Ms [redacted] provided an address and a check was cut and sent.On 2-11-17 Ms [redacted] contacted our office and advised that her free month of storage was about to expire and she didn't have a delivery address yet. In an attempt to make Ms [redacted]' life easier we offered to extend another month of carrier storage at no additional charge. Ms [redacted] at the time stated she hadn't received the check we sent, a new check was sent that day. (Cancelled check attached)On 3-15-17 We received a call from Ms [redacted] stating that delivery was scheduled for the next day and wanted additional discounting. We advised Ms [redacted] that we had exhausted all of our options and not only did we return the $500 and provide for an additional month of storage at no charge but also had negotiated a discounted rate for the items moved and packing services required. American Roadway Van Lines is committed to providing an exemplary level of customer service. We understand that moving is one of the most stressful experiences we will endure in our lifetime. Unfortunately in this case we were unable satisfy Ms [redacted] despite our best efforts. To summarize, Ms [redacted] was provided the contract for review on more than 2 occasions where she signed off on the terms and conditions on 2 separate instances, we  refunded our entire financial participation to Ms [redacted] in the form of a full refund of her deposit, we also supplied 20 medium moving boxes at our expense and outside of our obligation to do so, arranged for a date charge at no cost despite the time frame it was requested, negotiated a discount for her on the day of the move and provided an additional 30 days of storage at no cost. We are extremely sorry Ms [redacted] isn't satisfied with the service provided but we feel that we have gone above and beyond in an attempt to ease a very stressful period of time.Tell us why here...

Good morning, we are in receipt of the customers concern and will be reaching out to the carrier for a resolution. As soon as we have an update we will contact the customer directly as well as responding formally. Thank you for the oppurtunity to resolve this matter. John C[redacted]

I just spoke to Ms [redacted], her items are being delivered within the next week at no charge!

Mr. and Mrs. [redacted] booked their relocation with American Roadway on December 11, 2017. Mrs. [redacted] electronically signed their contract confirming a total price of $2,600.49. That price was based on 68 inventory articles accumulating...

721 cubic feet at $2.80 per cubic foot. On December 26, 2017, our office reached out to review and verify all of their move details. During this review with Mrs. [redacted], she had added additional items to their inventory list consisting of a dining room table and chairs, a loveseat sofa, 2 dressers and a medium size stand. The addition of these items increased their price to $3,159.01 for a volume of 904 cubic feet. Mrs. [redacted] agreed with these adjustments and she electronically signed off on December 28th.Attached please find both signed agreements                 On December 29, 2017, Mr. and Mrs. [redacted]’s belongings were picked up in Florida. Upon the truck’s arrival, the movers were informed of more items to be loaded; items not on any of the customer’s prior inventory lists. Fortunately, there was enough space on their truck to accommodate all of those additional items, which amounted more than double of the revision made on December 26th. At the customer’s request, the movers loaded a total of 180 inventory pieces onto their truck. Even though Mr. and Mrs. [redacted] more than doubled the amount of items to move, their estimate did not double in price. The movers wrote them a revised estimate with a total price of $5,101.70. They signed off on that revised estimate, confirming their agreement with the pricing and revisions made.  That amount included their already paid deposit of $500.00, leaving them with a total balance of $4,601.70 due to the movers. The movers explained that those overages were due to the additional items the customers chose to move. All of the paperwork from pickup and from delivery were agreed to and signed by the customer.Attached please find signed pickup and signed delivery paperwork                The morning of December 29, 2017 was the last time that Mr. and Mrs. [redacted] contacted our office until after their items were delivered. They did not attempt to contact our office again until January 4, 2018 once their delivery had been completed. They sent an email late afternoon on January 4th stating they were unhappy with delivery. They did not provide us any details as to why, they simply stated they if don’t have a resolution by noon the next day, they would blast us on social media. The following day, on January 5th, they informed our office that they unloaded their own items off of the truck and wanted a discount. We assured them that we would reach out to the carrier to discuss this and would give them a call back on Monday, the next business day, with an update.Attached please find copy of Ms. [redacted]’s email threatening slander                We spoke with the carrier’s management team and they advised us that the driver had arrived in New York to deliver a couple of days prior to the date that the items were actually unloaded. There was a devastating snow storm that hit the east coast days earlier, causing the temperatures to drop drastically. The carrier was having trouble getting movers from the office in Massachusetts out quickly to help the driver. The driver was instructed to wait until they were able to get movers out there to help him unload. After a couple of days, Mr. and Mrs. [redacted] had mentioned to the driver that they would unload because they wanted their belongings. The driver called the carrier’s main office with their request. The customer was transferred to one of the managers who asked them, several times, if they were sure that this was the route they wanted to take; unloading their own belongings instead of waiting for their other movers to be able to arrive. The customer had assured him each time he asked that this was how they wanted to proceed. They had agreed on an amount to be reimbursed for the labor and the carrier had also agreed to mail them a check for $150.00. Following this agreement, the customers proceeded to unload their items. After this agreement was made and the items were unloaded, the customer accepted their agreed upon $165.00 for labor and agreed to accept a check of $150.00 to be mailed to them.                Mr. [redacted] argues that he did not receive the professional service that he paid for. The driver was ready and willing to wait for his help to arrive from Massachusetts so that they could unload the customer’s belongings. Mr. and Mrs. [redacted] decided that they no longer wanted to wait so they made an agreement with the carrier to unload their own items.  Unfortunately, we have no control over the weather and all the foreman could do at that point was wait for his help to arrive. When Mr. [redacted] first spoke with our office on January 5th, he informed us that the carrier had only given him a $100.00 discount and charged him double what the initial quote was. He failed to inform us that the driver had given him back more than $100.00 at delivery and that they made an agreement with the carrier to be mailed a second reimbursement check for $150.00. He also did not inform us that his price increased because he more than doubled the items to be moved. Mr. [redacted] called our office demanding a large reimbursement without providing us with all of the details. He had made an agreement with the carrier to accept payment for the labor of unloading and agreed to accept a second reimbursement check for $150.00 being mailed. Mr. [redacted] was provided with everything that he asked for.                Mr. and Mrs. [redacted] agreed to their revisions at pickup due to doubling the amount of items that they wanted to be moved, which is the reason for the increase. They signed off on their paperwork at pickup and at delivery confirming their agreement with the additional charges. At no point did they contact American Roadway to ask about these charges until after their delivery had been completed. They entered into an agreement with the carrier to unload their own items in New York. In return, they accepted payment from the driver that day as well as accepting a reimbursement check for $150.00 being mailed to them. They didn’t call our office when the driver first arrived in New York and they did not contact our office before they started unloading. If they had done so, we could have instructed them to sit tight until the movers were able to arrive to help the driver unload. Instead they chose to make an agreement with the carrier and unloaded their own items. We ask that Mr. and Mrs. [redacted] to honor their end of the agreement that they chose to make with the carrier and accept the agreed upon reimbursement. -- Deana O[redacted]
Dispatch Manager[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:Mr. C[redacted] must be mistaken and/or illiterate. Our complaint never included the increase in the rate due to their lack of the pre-loading day inventory that professional movers do. Our complaint is solely based on American Roadways subcontractor's failure to secure professional movers for the delivery of our goods. To be perfectly clear, once again, there was no weather delays between the time of pick up and the day of delivery. The driver actually made it to our  destination ahead of schedule. The moving company failed To secure professional help prior to departing Florida and continued to be unsuccessful securing help after arriving in NY. We know this because the driver communicated this to us while loading in Florida and daily after arriving in NY. The only weather of concern was the day following our unload.  The driver had to continue north to Potsdam, NY, and was worried about the impeding storm.  The driver once again stated he was unable to secure help but was going to unload by himself.  This,  off course,  was not possible and was the ONLY reason we offered to help.  But,  instead of helping the driver,  we did 90% of the work because the driver did not dress for winter temperatures.  We attempted to call American Roadways unsuccessfully.  We spoke directly with their subcontractor.  When we finally got through to  American Roadways, the unload was complete.  The professional "White Glove" service we were  promised did not come to fruition.  We request reimbursement for the failure to perform. 
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:On Wednesday, October 25, I received a call from the company (Deanna) saying they did not know my items were missing and that they would be contacting the carrier. I asked for a timeline. Deanna said she’d let me know by Thursday morning. It is now Saturday and I still have no update. Unfortunately, this is repetitive behavior and I do not have a satisfactory resolution.
Regards,
[redacted]

On July 7, 2017 a check made out to [redacted] in the amount of $300 and was sent to [redacted]. We will stop payment on that check and resend one in tomorrows mail return receipt requested. I apologize for the delay, we sent immediately following our receipt of the acceptance of our offer. Thank you, John C[redacted]

Complaint: [redacted]
I am rejecting this response because: Neither of the checks which they have claimed to have sent were received by myself or my client, [redacted]. They should have a tracking number on the package that was reportedly sent overnight. If they want to confirm the address to which it was supposedly sent I will do my best to follow up on my end. But to date a check has not been received to settle this matter as agreed upon.
Regards,
[redacted]

Mr. C[redacted] reviewed the moving estimate and contract with Ms. [redacted] prior to her signing the document. At no point was Ms. [redacted] ever informed that the contract was not important; this contract is in place and required her signature due to it’s importance. The contract was reviewed with Ms. [redacted]...

and if she had questions, it was her job to ask them. If she chose to not read through her agreement thoroughly prior to signing, American Roadway cannot be held responsible. Below “Additional Accessorial Services and Fees Not Included in the Basic Estimate”, it explains truck accessibility: SHUTTLE SERVICES ARE AVAILABLE FOR AN ADDITIONAL CHARGE BEGINNING AT $300 AND WILL BE NECESSARY IN THE EVENT 53FT TRACTOR TRAILER ACCESS TO EITHER THE ORIGIN OR DESTINATION EXCEEDS 100 FT FROM BUILDINGA LONG CARRY CHARGE WILL BE NECESSARY WHEN TRUCK ACCESS IS OUTSIDE OF 100 FEET FROM THE BUILDING AT EITHER ORIGIN OR DESTINATION OF $75 PER ADDITIONAL 100 FTThe driver contacted Ms. [redacted] on June 14th, explaining a possible long carry charge because he was in a 53-foot trailer. She reached out to our office via email expressing her uncertainty. It was explained to her that he provided a possible outcome, not a definite because he had not arrived yet. Our office spoke with the driver and requested he call us upon arriving at the delivery location. The driver reached out to our office on June 16th and stated there was no parking in front of the building on [redacted]. He measured the distance between the truck and front door, advising us it was a distance of 976 feet. As per our contract, the first 100 feet are included with the move. For each additional 100 feet, there is a fee of $75.00 per each 100 feet. This long carry fee should have been $657.00. The driver did not want to charge the customer that much so after negotiating with our office he agreed to accept $300, more than half the contractually agreed rate.   Ms [redacted]'s claims pass the point of untrue and into the realm of slander, however as an attempt at extending an olive branch we will refund Ms [redacted] $300. We sincerely hope that Ms [redacted] appreciates that we have no contractual obligation to do so but make the offer to show that integrity is more important to us than money. We look forward to hearing back and hope to have the matter closed to Ms [redacted]' satisfaction.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me, even though they did not completely comply with what they and their subcontractor told me that they were going to do.  I just wish that their communication was better and this did not have to happen.  I would like to have been able to build a relationship with them and be comfortable using them because the type of job that my job that my daughter has she will be moving every 3-4 year s and I will be using moving companies in the future. 
Regards,
[redacted]

Ms [redacted]' items are in transit and will be delivered this week. I apologize for the delay. We will be calling this afternoon to provide a delivery window and have her exchange numbers with the driver.

We have made attempts to contact Ms. [redacted] regarding her concerns and as of this time, none of our messages have not been returned. American Roadway takes our responsibilities and obligations very seriously. In no way do we question Ms [redacted]'s integrity. We do, however, maintain that her claims differ from the facts as we know them. We have maintained a stellar reputation over the last 11 years in a very difficult industry by providing the highest level of customer service possible for thousands of clients. It is widely regarded that moving is one of the five most traumatic experiences a person will endure;  in no way is it our intention to minimize Ms [redacted]'s concerns, and, despite our best efforts we have thus far not been able to meet Ms [redacted]'s expectations.   As part of the moving process it is absolutely essential that the customer, or an agent appointed bythe customer, be present at both pickup and delivery locations. In this case, Ms [redacted]'s items were being picked up from a storage facility where, from our understanding, they had been delivered by another moving company in conjunction with a move within the state Virginia. At our pick up, the Department of Transportation requires that a revised estimate, Bill of Lading and a packing materials list must be executed prior to loading the truck. The purpose of this is to allow the customer to read and review the charges before signing off to confirm their agreement with all charges. Without the customer’s agreement and confirmation, the items cannot and will not be loaded onto the truck. Ms. [redacted] had appointed her son-in-law, Mike, as her representative at the pick-up in Virginia to review and confirm the charges, packing and loading of her belongings. When our agent arrived, the items in her storage unit greatly exceeded the itemized list provided to us by Ms. [redacted] prior to her pick up. There were also numerous items not packed properly for a move two towns away, let alone a long distance move. After discussing the situation with both Ms. [redacted] and her son-in-law, the necessary packing was preformed and charged accordingly and included on her packing materials list. The revised written estimate, packing materials list and Bill of Lading were all signed off and agreed to by Mike, Ms [redacted]'s appointed representative. All copies of these documents are attached with Mike’s signed agreement. Based on our initial and follow-up conversations with Ms. [redacted], the additional costs were not expected so, as a token of good faith, we paid the carrier $300 directly to offset the additional cost.  To reiterate, we do not, in any way, question Ms [redacted]'s assertion of the broken items. At American Roadway, we understand how stressful of a process moving can be, even when everything goes smoothly from beginning to end. For that reason, we have tried to contact Ms. [redacted] several times to reconcile her concern but received no response from her. We do, steadfastly deny any claim of any wrong doing, on both our part and the part of our agent. Ms. [redacted]'s move wasn't a point A to point B scenario; subsequently, there is no possible to way to explain the damages or fault. Additionally, regarding her claim of missing items, every article listed on our inventory and Bill of Lading was delivered to and signed off by, Ms. [redacted]. We maintain our commitment to try and satisfy Ms. [redacted]'s concerns and are more than willing to help her with the filling of a claim for damages.

Despite the [redacted]s cancelling their reservation within the contractually agreed upon window where the deposit becomes non refundable , we have refunded the entire $800 deposit. John C[redacted]

[redacted]
On September 20, 2017, our dispatch reached out to Ms. [redacted] to review all of the moving information prior to the...

pickup in Delaware. The addresses, articles list and packing information were all reviewed and verified to confirm accuracy. Our movers do wrap all standard furniture with moving blankets and that service IS included with every move. There are certain packing requirements for delicate and fragile items which is mentioned several times throughout Ms. [redacted]’s signed contract as well. Fragile items cannot be loaded onto the moving truck unless they are packed correctly. At pickup, there was a $120.00 fee added for additional packing materials needed. As Ms. [redacted] stated, the packing of her TV was included in her initial pricing so there was no additional fee added at pickup for that. She was charged for a small crate and a large crate, totaling $120.00. Ms. [redacted] was not forced to pay this packing fee, she made a choice. She was informed prior to her pickup that any breakable items needed to be properly packed before the movers arrived to load. If any fragile items are not packed properly, they cannot be loaded onto the truck. When the movers arrived in Dover, DE there were fragile items that Ms. [redacted] wished to move but they were not wrapped. The movers informed Ms. [redacted] that they would have to pack those items for her or they would not be able to load and transport them. Ms. [redacted] chose to allow the movers to pack up those items and she signed off on the packing materials list, making her aware of the packing that she was paying for. She did write on that paperwork that she would be speaking to John C[redacted] but that statement does not change the fact that there were still packing materials required or the additional fee for them.Signed contract attachedSigned Packing Materials list attached                 Ms. [redacted] claims that no one in our office was ever available for her. Following pickup on September 23, 2017, Ms. [redacted] had spoken with Deana in dispatch several times on several different days. She was very upset about the overages and American Roadway did everything we could to get it worked out for her. The end result was that we were able to remove a $204.00 charge for additional volume accumulated. On October 2nd, Deana called Ms. [redacted] and confirmed the price with the discounting we were able to accomplish for her and Ms. [redacted] agreed to the revision. Following October 2nd, we did not hear a word from Ms. [redacted] until October 16th, when she sent an email regarding the chipped shelf. In that email, Ms. [redacted] had still not mentioned her previous struggle to get hold of her carrier. If she had called or emailed any time between October 3rd and October 14th, we would have gladly reached out to the carrier to get her answers regarding delivery. There was no way for us to know Ms. [redacted] was unhappy if she chose not to inform us. The first that American Roadway had been informed of any further dissatisfaction was in her Revdex.com complaint filed two months after the fact.                 In Ms. [redacted]’s complaint, she states that Deana guaranteed that her daughter’s belongings would be on a truck on October 3, 2017 and sent out for delivery. On October 2nd, Ms. [redacted] was informed that the movers had a truck scheduled to leave the warehouse the following day; that if she made her first payment, they would be able to load her items onto that truck. We can only provide an estimated time of arrival based on the truck’s route from origin to destination and informed her that the truck’s current schedule was to depart on October 3rd. We cannot, and do not, guarantee that there won’t be bad weather, any traffic delays or any mechanical issues. There was unfortunately a delay with this truck’s departure and it did not leave on October 3rd, as it was originally scheduled to. Ms. [redacted] was looking to have their belongings delivered on October 9th. We do our best to deliver on the requested date or as close as possible to it but our trucks have several stops along each route and sometimes delays are unavoidable.Oct 2nd call with Ms. [redacted] can be sent upon request                 In response to Ms [redacted]’s Revdex.com complaint, Deana called and connected with Ms. [redacted] on Friday, December 8th. As a sign of good faith, we offered to split her additional packing charge with her and offered a reimbursement of $60.00; a partial refund. She immediately declined and demanded a reimbursement of between $500 and $700 and, if received, she will remove her Revdex.com complaint. At American Roadway, we pride ourselves in our customer service and we do everything within our power to satisfy our customers but we will not be a victim of extortion. All of her items that were picked up were also delivered; there were no items missing. Her items were delivered five (5) days after her requested delivery date of October 9, 2017 which is well within the contract’s delivery spread. She requested a partial refund and we provided a reasonable offer to split the only overages that she had and she declined. American Roadway has not been unreasonable and we stayed well within the guidelines of our contract. Throughout her moving process, each day that she reached out to our office there was always someone available to her and we did not provide any false information to Ms. [redacted].                 Even though American Roadway in no way breached our contract or contradicted our level of customer service, we are still willing to appease Ms. [redacted]’s desired settlement request for a partial refund. American Roadway is still willing to split the additional packing costs and reimburse Ms. [redacted] $60.00. -- Deana O[redacted]Dispatch ManagerAmerican Roadway Van Lines Inc[redacted]
-- John C[redacted]Certified Moving CoordinatorAmerican Roadway Van Lines Inc.[redacted]