American Self Storage Reviews (22)
Review: I rented a storage room at Hudson Storage in mid-April, 2015. The company has been a problem from Day One. On several occasions, I have gone to pick up stuff during business hours and the place has been closed or the office has been closed.On three occasions, I paid my bill at the front desk after banging on the door during business hours just to get in.I then decided to pay online. I tried for SEVERAL HOURS. Not only did the system not work, but I have e-mails from the company ADMITTING that the online billing system didn't work. I have NUMEROUS e-mails apologizing for the system breakdown and seeking a meeting with me after I requested a partial refund for the hours that I spent online.I was out of town in July and was unable to pay my bill online or via phone.I went into the office in August and paid my July and August bill IN FULL. I was told at the time that there was a late fee even though I had SEVERAL e-mails in my possession from company officials admitting that it was IMPOSSIBLE to pay the bill online.I asked the woman at the desk to contact the manager who sent these e-mails. She claimed she had no information on this although I had the e-mails from her right in front of me.In August, I received an online bill saying that I owed $50 in late fees although I was not late in August and was "late" in July because of their INCOMPETENCE.I have sought to contact them numerous times, but all they do is send me a fraudulent bill.Thank you,MartinDesired Settlement: I want a refund of the "Late fees" because I tried DOZENS of times to pay the bill online IN TIME and was blocked by the company's incompetence.(I still can't pay online and have to physically go there to pay the bill after waiting on a long line)I also want an apology and a refund of what I did pay because I have spent SIX HOURS dealing with this case. I asked them for this in July and they said they would meet me to discuss this. They haven't.
Review: There are issues with this company website for online payments. It has been going on for some time. They are not notifying the customers of this issue. The payments does not reflect coming out of my bank account, meanwhile I made those payments on line. I would get a call from a Representative stating the payment did not go through their system. I do not know what to make this issue and I'm using my credit card on their website. They claimed they are missing three payments I paid on line. I would be more than happy to provide my payment history. The website is a troubleshooting problem with online payments, They were having this continuous problem with their website. I don't trust them with my credit card. If my account showing paid, why all of the sudden you are telling me in February 2015.Desired Settlement: The company failed to notify customers of an ongoing issues with their website for online payments. It is unethical for them not to correct the problem. It is continuing til this day with glitches on their website for online payments. I cannot trust this website. The monies probably in cyberspace or pocketing my an employee. Something is not right about repairing their website. I have not been notified about it and I would not know this issue was going on until I check my bank statements. Where is my money going?
Dear [redacted] Thank you for taking time to contact StorageBlue® to clarify the issue that has occurred recently. We regret any inconvenience you may have experienced, and we assure you that we are doing our best to retain you as a satisfied customer. Our Customer Satisfaction Team is reviewing the information you sent us and conducting a full investigation in order to resolve this matter fairly. If you need further assistance, you may contact us at [redacted] or [redacted]. At the conclusion of our investigation, we will contact you about our findings. Thank you for giving us the opportunity to assist you. Sincerely, StorageBlue® Management 190 Baldwin Avenue Jersey City, New Jersey 07306
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.