American Shapewear Products

Our invoices are generated by the customers purchase order directly from our e-commerce site? There is no software issue or any modifications made on our end to the purchase order? The customer received the item he selected each time he completed an order with us? ? The website clearly states that the customer is responsible for all return shipping costs? That being said? [redacted] ***? was given separate refunds of $on 10? We took care of the shipping on both orders?

I recently made my first purchase from the website. I got an email that the package was delivered, but I never found it in my mail box or in my building mail room. I called the 800 number the same day of the delivery, but no effort trying to resolve the issue or offering a refund/replacement.
Very disappointed , I will never recommend to buy from this company website!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThanks for your help in resolving this problem[redacted] ***

As seen from the attached invoices; [redacted] ordered Style on? Tuesday, September *, and then called our help line (escalating the issue with abusive behavior to my staff),? stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told [redacted] on the phone that he had incorrectly ordered Style and that it could not have been our mistake since we did not submit his order for him? I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment once we? received.? - Return the original order and when we? received? the return we would gladly exchange the garment for the garment he wanted? ? - Return the Item and we'd refund the garment charges.? ? ? [redacted] ? Shipping Cost on Returns are the responsibility of the customers (stated on our website) [redacted] chose option #and we proceeded? As seen on our [redacted] Trusted Store reviews, we attempt to make every customer happy and? satisfied,? however ***'s actions toward my staff and the threats he's made (see below) do not? warrant any further action on our part? He's requesting we pay for ALL his shipping costs and still believes we caused him to receive the wrong garment.? Posted by [redacted] on our [redacted] Trusted Store:"They shipped the wrong item, them made me pay both return and shipping again for the correct itemThat is not right and I called three times to complainFinially I files a compliant with the Revdex.comI want to file one with you, paypsl, and yelp this weekIs there away you can get me my money back?"Written on October 11, 2016? ? refunded ALL shipping cost and? As seen from the attached invoices; ***? [redacted] ordered Style on? Tuesday, September 6, and then called our help line (escalating to the issue to myself),stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told [redacted] that he ordered Style and that it could not have been our mistake since we did not submit his order for him? I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment- Return the original order and when we? received? the return we would gladly exchange the garment for the garment he wanted? ? ? [redacted] I also extended the 20% discount he? received [redacted] Chose option #? Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our [redacted] Trusted Store reviews? But in this case the customer was in the wrong and put all the blame on us for no reason? He's requesting to be? reimbursed? for shipping cost and has frankly treated? As seen from the attached invoices; ***? [redacted] ordered Style on? Tuesday, September *, and then called our help line (escalating to the issue to myself),stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told [redacted] that he ordered Style and that it could not have been our mistake since we did not submit his order for him? I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment- Return the original order and when we? received? the return we would gladly exchange the garment for the garment he wanted? ? ? [redacted] I also extended the 20% discount he? received [redacted] Chose option #? Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our [redacted] Trusted Store reviews? But in this case the customer was in the wrong and put all the blame on us for no reason? He's requesting to be? reimbursed? for shipping cost and has frankly treated?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thanks for your help in resolving this problem [redacted] ***

As seen from the attached invoices; [redacted] ordered Style on Tuesday, September *, and then called our help line (escalating the issue with abusive behavior to my staff), stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told [redacted] on the phone that he had incorrectly ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment once we received - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted - Return the Item and we'd refund the garment charges [redacted] Shipping Cost on Returns are the responsibility of the customers (stated on our website) [redacted] chose option #and we proceeded As seen on our [redacted] Trusted Store reviews, we attempt to make every customer happy and satisfied, however ***'s actions toward my staff and the threats he's made (see below) do not warrant any further action on our part He's requesting we pay for ALL his shipping costs and still believes we caused him to receive the wrong garment Posted by [redacted] on our [redacted] Trusted Store: "They shipped the wrong item, them made me pay both return and shipping again for the correct itemThat is not right and I called three times to complainFinially I files a compliant with the Revdex.comI want to file one with you, paypsl, and yelp this weekIs there away you can get me my money back?" Written on October 11, refunded ALL shipping cost and As seen from the attached invoices; *** [redacted] ordered Style on Tuesday, September 6, and then called our help line (escalating to the issue to myself), stating that he wanted Style instead of style and that we caused this errorI investigated the claim and told [redacted] that he ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted [redacted] I also extended the 20% discount he received [redacted] Chose option # Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our [redacted] Trusted Store reviews But in this case the customer was in the wrong and put all the blame on us for no reason He's requesting to be reimbursed for shipping cost and has frankly treated As seen from the attached invoices; *** [redacted] ordered Style on Tuesday, September *, and then called our help line (escalating to the issue to myself), stating that he wanted Style instead of style and that we caused this errorI investigated the claim and told [redacted] that he ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted [redacted] I also extended the 20% discount he received [redacted] Chose option # Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our [redacted] Trusted Store reviews But in this case the customer was in the wrong and put all the blame on us for no reason He's requesting to be reimbursed for shipping cost and has frankly treated

I recently purchased a shape wear product from American Shapewear taking advantage of a 20% off discount coupon I received via email However, when I completed the on line sale the discount was not applied to my total I contacted American Shapewear via their "Contact Us" link to inquire To my delight, the company very quickly (less than hours) corrected the issue for me, applied the discount, and updated my credit card charge This super fast customer service sets this company apart and has made me a repeat customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: His statement makes the very basis of my caseThe wrong item was shipped, but it was not my mistake.? I do not know how or why the invoice shows I ordered instead of His software might not be working correctly, employee might have printed it incorrectly?Yes I called to complain, but did not even raised my voice, never mind threaten anyone over $12.The 20% discount he said he extended to me was a sale price available to anyone and everyone ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: His statement makes the very basis of my caseThe wrong item was shipped, but it was not my mistake I do not know how or why the invoice shows I ordered instead of His software might not be working correctly, employee might have printed it incorrectly? Yes I called to complain, but did not even raised my voice, never mind threaten anyone over $The 20% discount he said he extended to me was a sale price available to anyone and everyone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
His statement makes the very basis of my caseThe wrong item was shipped, but it was not my mistake. I do not know how or why the invoice shows I ordered instead of His software might not be working correctly, employee might have printed it incorrectly?Yes I called to complain, but did not even raised my voice, never mind threaten anyone over $12.The 20% discount he said he extended to me was a sale price available to anyone and everyone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our invoices are generated by the customers purchase order directly from our e-commerce site There is no software issue or any modifications made on our end to the purchase order The customer received the item he selected each time he completed an order with us The website clearly states that the customer is responsible for all return shipping costs That being said *** *** was given separate refunds of $on 10/**/ We took care of the shipping on both orders

Our invoices are generated by the customers purchase order directly from our e-commerce site There is no software issue or any modifications made on our end to the purchase order The customer received the item he selected each time he completed an order with us The website clearly states that the customer is responsible for all return shipping costs That being said *** *** was given separate refunds of $on 10/**/ We took care of the shipping on both orders

As seen from the attached invoices; *** *** ordered Style on Tuesday, September *, and then called our help line (escalating the issue with abusive behavior to my staff), stating that he wanted Style instead of style and that we caused this error.I investigated the
claim and told *** on the phone that he had incorrectly ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment once we received. - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted - Return the Item and we'd refund the garment charges. * Shipping Cost on Returns are the responsibility of the customers (stated on our website)*** chose option #and we proceeded As seen on our *** Trusted Store reviews, we attempt to make every customer happy and satisfied, however ***'s actions toward my staff and the threats he's made (see below) do not warrant any further action on our part He's requesting we pay for ALL his shipping costs and still believes we caused him to receive the wrong garment. Posted by *** on our *** Trusted Store:"They shipped the wrong item, them made me pay both return and shipping again for the correct itemThat is not right and I called three times to complainFinially I files a compliant with the Revdex.comI want to file one with you, paypsl, and yelp this weekIs there away you can get me my money back?"Written on October 11, 2016 refunded ALL shipping cost and As seen from the attached invoices; *** *** * *** ordered Style on Tuesday, September 6, and then called our help line (escalating to the issue to myself),stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told *** that he ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment- Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted * I also extended the 20% discount he received*** Chose option # Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our *** Trusted Store reviews But in this case the customer was in the wrong and put all the blame on us for no reason He's requesting to be reimbursed for shipping cost and has frankly treated As seen from the attached invoices; *** *** * *** ordered Style on Tuesday, September *, and then called our help line (escalating to the issue to myself),stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told *** that he ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment- Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted * I also extended the 20% discount he received*** Chose option # Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our *** Trusted Store reviews But in this case the customer was in the wrong and put all the blame on us for no reason He's requesting to be reimbursed for shipping cost and has frankly treated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThanks for your help in resolving this problem.*** ***

As seen from the attached invoices; *** *** ordered Style on Tuesday, September *, and then called our help line (escalating the issue with abusive behavior to my staff), stating that he wanted Style instead of style and that we caused this error.I investigated the
claim and told *** on the phone that he had incorrectly ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment once we received. - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted - Return the Item and we'd refund the garment charges. * Shipping Cost on Returns are the responsibility of the customers (stated on our website)*** chose option #and we proceeded As seen on our *** Trusted Store reviews, we attempt to make every customer happy and satisfied, however ***'s actions toward my staff and the threats he's made (see below) do not warrant any further action on our part He's requesting we pay for ALL his shipping costs and still believes we caused him to receive the wrong garment. Posted by *** on our *** Trusted Store:"They shipped the wrong item, them made me pay both return and shipping again for the correct itemThat is not right and I called three times to complainFinially I files a compliant with the Revdex.comI want to file one with you, paypsl, and yelp this weekIs there away you can get me my money back?"Written on October 11, 2016 refunded ALL shipping cost and As seen from the attached invoices; *** *** * *** ordered Style on Tuesday, September 6, and then called our help line (escalating to the issue to myself),stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told *** that he ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment- Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted * I also extended the 20% discount he received*** Chose option # Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our *** Trusted Store reviews But in this case the customer was in the wrong and put all the blame on us for no reason He's requesting to be reimbursed for shipping cost and has frankly treated As seen from the attached invoices; *** *** * *** ordered Style on Tuesday, September *, and then called our help line (escalating to the issue to myself),stating that he wanted Style instead of style and that we caused this error.I investigated the claim and told *** that he ordered Style and that it could not have been our mistake since we did not submit his order for him I gave him options: - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment- Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted * I also extended the 20% discount he received*** Chose option # Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our *** Trusted Store reviews But in this case the customer was in the wrong and put all the blame on us for no reason He's requesting to be reimbursed for shipping cost and has frankly treated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
His statement makes the very basis of my caseThe wrong item was shipped, but it was not my mistake.? I do not know how or why the invoice shows I ordered instead of His software might not be working correctly, employee might have printed it incorrectly?Yes I called to complain, but did not even raised my voice, never mind threaten anyone over $12.The 20% discount he said he extended to me was a sale price available to anyone and everyone
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
?

As seen from the attached invoices; [redacted] ordered Style 9057 on Tuesday, September *, 2016 and...

then called our help line (escalating the issue with abusive behavior to my staff), stating that he wanted Style 9077 instead of style 9057 and that we caused this error.I investigated the claim and told [redacted] on the phone that he had incorrectly ordered Style 9057 and that it could not have been our mistake since we did not submit his order for him.  I gave him 3 options:
1 - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment once we received.
  2 - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted.  
  3 - Return the Item and we'd refund the garment charges.
    *  Shipping Cost on Returns are the responsibility of the customers (stated on our website)
[redacted] chose option #1 and we proceeded.  As seen on our [redacted] Trusted Store reviews, we attempt to make every customer happy and satisfied, however [redacted]'s actions toward my staff and the threats he's made (see below) do not warrant any further action on our part.  He's requesting we pay for ALL his shipping costs and still believes we caused him to receive the wrong garment.
 
Posted by [redacted] on our [redacted] Trusted Store:
"They shipped the wrong item, them made me pay both return and shipping again for the correct item. That is not right and I called three times to complain. Finially I files a compliant with the Revdex.com. I want to file one with you, paypsl, and yelp this week. Is there away you can get me my money back?"
Written on October 11, 2016
 
 
refunded ALL shipping cost and 
As seen from the attached invoices; [redacted] [redacted] [redacted] ordered Style 9057 on Tuesday, September 6, 2016 and then called our help line (escalating to the issue to myself),
stating that he wanted Style 9077 instead of style 9057 and that we caused this error.
I investigated the claim and told [redacted] that he ordered Style 9057 and that it could not have been our mistake since we did not submit his order for him.  I gave him 2 options:
1 - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment.
2 - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted.  
   * I also extended the 20% discount he received
[redacted] Chose option #1.  Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our [redacted] Trusted Store reviews.  
But in this case the customer was in the wrong and put all the blame on us for no reason.  He's requesting to be reimbursed for shipping cost and has frankly treated 
As seen from the attached invoices; [redacted] [redacted] [redacted] ordered Style 9057 on Tuesday, September *, 2016 and then called our help line (escalating to the issue to myself),
stating that he wanted Style 9077 instead of style 9057 and that we caused this error.
I investigated the claim and told [redacted] that he ordered Style 9057 and that it could not have been our mistake since we did not submit his order for him.  I gave him 2 options:
1 - Create a new order for the item he wanted (9077) and return the garment he mistakenly ordered and that we would refund him for the garment.
2 - Return the original order and when we received the return we would gladly exchange the garment for the garment he wanted.  
   * I also extended the 20% discount he received
[redacted] Chose option #1.  Shipping Cost on Returns are the responsibility of the customers stated on our website but we do make exceptions if there is an error on our end or a feel a customer is unsatisfied as seen from our [redacted] Trusted Store reviews.  
But in this case the customer was in the wrong and put all the blame on us for no reason.  He's requesting to be reimbursed for shipping cost and has frankly treated

I recently purchased a shape wear product from American Shapewear taking advantage of a 20% off discount coupon I received via email. However, when I completed the on line sale the discount was not applied to my total. I contacted American Shapewear via their "Contact Us" link to inquire. To my delight, the company very quickly (less than 10 hours) corrected the issue for me, applied the discount, and updated my credit card charge.

This super fast customer service sets this company apart and has made me a repeat customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

His statement makes the very basis of my case. The wrong item was shipped, but it was not my mistake. 
I do not know how or why the invoice shows I ordered 9057 instead of 9077. His software might not be working correctly, employee might have printed it incorrectly?
Yes I called to complain, but did not even raised my voice, never mind threaten anyone over $12.
The 20% discount he said he extended to me was a sale price available to anyone and everyone.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks for your help in resolving this problem.[redacted]