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American Stock Transfer & Trust Company, LLC

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Reviews American Stock Transfer & Trust Company, LLC

American Stock Transfer & Trust Company, LLC Reviews (80)

Dear [redacted] , Thank you for contacting our Shareholder Services Department at American Stock Transfer & Trust Company, LLCWe have received the complaint you submitted to the Revdex.com for a response.Our records do not indicate that we have received the documents you submitted to have the certificates replacedAttempts to contact you at the number provided (###-###-####) have been unsuccessfulIn response to the email you sent on July **, stating that the documents have been submitted a second time, please verify it has been sent to our address [redacted] , [redacted] to the attention of the Transfer DepartmentUpon receipt of the required documents your request will be expedited once all requirements have been satisfiedShould you require additional information please contact me directly at ###-###-#### or [redacted] Sincerely, Kelon J [redacted] Shareholder ServicesAmerican Stock Transfer & Trust Company, LLC

Dear [redacted] ***, We sincerely apologize that you did not receive the information that you have requestedI would like to provide you with a complete description of your accounts and give you the details on your employee stock plan which is handled by our affiliate AST Equity Plan Solutions Please note that the last two account numbers you provided are not accounts, but transaction identification numbers and should not be utilizedOur Infrastructure Specialist and I have left a few messages for you to discuss this issue, as we are unable to post any detailed account information via this channel Please contact me directly at ###-###-#### or [redacted]

Dear [redacted] , American Stock Transfer & Trust Company, LLC ("AST") is the Co-Agent for Liberator Medical Holdings Incand responsible for distributing dividends to shareholders of record as of July, During your conversation with AST's Vice President, Nicole B***, on Tuesday, September *, 2015, you did not receive your dividends from the period of May [redacted] 2013- April **, and you have communicated with both the Co-Agent and AST to reconcile our records and reissue the dividends from said periodAST is currently conducting a reconciliation process for this client, and unfortunately, you have experienced a delay period with the reissuance of your checks during this processIn an effort to resolve this matter quickly, we have reissued the funds for both accounts to your custodian, [redacted] , for credit to your account via [redacted] overnight deliveryA copy of the letter and checks has also been sent to you via [redacted] overnight delivery as per your instructionWe appreciate your candor, and taking the time to provide a description of your communication We sincerely apologize for any inconvenience you experienced in conjunction with our reconciliation process, and assure you that this is not the level of service that we aspire toOur Senior Management Team is continuing to investigate each incident surrounding your communication and we will remediate our process where necessary.Again, thank you for your feedback, and we trust our actions has addressed your concerns.If you require additional information, please communicate with Nicole B [redacted] directlySincerely, American Stock Transfer & Trust Company, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I have, in fact had multiple conversations as stated in the original complaint and I have explained to the respondent in an email that I mailed a second request with a date of mailing and in an enveloped provided by AST I will contact them again today in response to their response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sir/Madam,We do apologize for the delayed response.However, we are still researching this inquiry and ask for an extension to be granted until May **, to submit a response.Regards Kelon J***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company's generic response is non-specific as to when I will receive the transfer The documents in question were mailed to AST on April **, I would expect that given the complaint, the company would communicate to me that the documents were received Here and now I am left wondering about the status What would be helpful is for the company to tell me something such as "...within X business days of receipt of the required documents, the transfer will be complete.." If the AST is not held to a specific deadline, I fear that they will continue the delays of the transfer for months This is the precise problem which I have had with them in the past In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Ameritrade clearly had our change of address and did not change it as I have received nothing from them They told me it was changed a month after they forfeited our stock Paperwork for our children should be completed and their stock shares reinstated immediately! I was told that this was possible, but company is dragging feet and passing this around Ameritrade is clearly at fault here for not notifying me and not changing the address they clearly had in a timely fashion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,Thank you for your response regarding this inquiry.However, our review of the call logs indicates that the information provided was accurateAt no time did the representative relay information that the medallion signature guarantee was not requiredWe adhere strictly to the guidelines set forth by the Securities Transfer Association ("STA") and the medallion ismandatory to execute the transfer on the account.We do apologize that you have been unable to complete the transaction in a timely fashionIf you would like assistance in completing the process you can contact me directly.Sincerely,Kelon J***Team LeadShareholder Services [redacted]

This complaint has been responded to and the shareholder is in direct contact with the business.She is an employee for our client who needs to communicate with her.I cannot post her personal account information via your public site, but will revisit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] , We have received the complaints that you submitted to Revdex.com for a resolutionAfter reviewing your account it was determined that you communicated with our firm before and after your initial complaint in SeptemberBelow is a description of the communication with our firmOn August **, you called our customer service department and was advised that your new account was in fact established we validated the number of shares in your account and you expressed that the incorrect address was on fileA research request was placed to validate the documents we receivedOn August **, an associate called you back and advised we updated your address and we mailed a new account balance statement to your address on recordOn September **, you called our customer service department regarding dividend reinvestment issue, and where advised that you needed to send a letter to discontinue dividend reinvestmentOn October *, we received your written request and discontinued dividend reinvestmentFinally on October **, we emailed another account statement to you.Based on your experiences, non receipt of the statements and complaint to the Revdex.com Link Shareholder Services waived the service fee you incurred back in August and sent you a refund for $ on October **, You cashed this check on November *, On November *, ALL of your shares were transferred to your stock broker and your account with AST is closed After reviewing your communications it appears that you were advised that the account was in fact established after your communication with LSS in August; however the issue at hand is that you were unaware the shares were held electronically in book entry positionIf it was your intent to receive a stock certificate we would have been happy to provide if you requested suchWe sincerely apologize that this was not made clear with the various communications you had with our firm, and we will remediate our process where necessary To that end, if you require additional information, please feel free to contact us [redacted]

Dear [redacted] , A review of our records reflects that the account in question was closed on April **, The certificate that you referenced was reported as lost, exchanged and the proceeds for the tender of your shares was already mailed to youThe duplicate documents that you mailed recently (after the transaction was completed) was in fact delivered to our office on May **, These documents are not pending at the post office awaiting pick up, contrary to the message provided by *** They were received and filed with the original transaction that was processed in AprilFor further details on the proceeds please contact our Shareholder Services Department at ###-###-#### We will be happy to provide the check details associated with the transactionSincerely, Shareholder Services Department

Dear [redacted] , A review of our records reflects that you were reviewing your account via our website and your last lwas on May **, On June **, 2016, you were emailed account log in information as you were unable to gain access to your account due to forgotten log in data Since then there has been no website account activity on your account.On April **, we re-set your log in- information and an email was sent to you verifying this was done along with instructions to re-set your accountPlease validate with our customer service department via email at [redacted] if this has been completed.We sincerely apologize that you experienced delay periods when communicating with our call centerDuring peak hours you may experience heavy call volumes and our call back feature is in place to secure a call back from a representative Many of your concerns can also be addressed by utilizing our dedicated email addressIn order to prevent escheatment please continue to access your account via our website, or email us at your leisure.Sincerely, Shareholder Services Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.While they did not send me the statement that my tax preparer said that I needed, their explanation in the letter I received will hopefully be sufficient to file my tax return.Thank you for your assistance in this matter Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We never received ANY correspondence from this company regarding the transfer of our children's shares When I was notified to change my address, this company did not notify me that they transferred our stock to the State when they finally got around to an address change The state says that it is the company's responsibility to reinstate the children's stock shares backdated to the time they turned it over as they mishandled the transfer and did not notify us of this in any wayWe discovered this by accident having assumed the stock company was handling our accounts as they were instructed to do for more thanyears We have been under the assumption that all was well Now they won't admit the error so they don't have to pay the children the dividends they are owed since Feb We changed addresses in 2011, impossible that Co was not aware of new address across same town American stock & transfer needs to do the right thing and correct their mistake without me requiring an attorney to deal with this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

A review of our records reflects that the documents you submitted by regular mail were delivered to AST's office on April **, 2015.Due to the nature of your request to transfer and replace the shares please allow at least business days for processingAfter the request is processed you will receive a confirmation, not via the Revdex.com channel Since AST just received such documents and the request has not been processed we did not communicate with you as of yetFurther communication on this issue should be directed to designated employee for this case, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Early this morning, I received a call from Nicole B***, VP Correspondence Department, ASTShe explained to me how the calculation was made for the sell of my shares of Cortex StockIt is now clear to me how the settlement was made The complaint has been resolved to my satisfaction Thank you for your assistance, [redacted] Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have previously returned all forms including the affidavit of loss, the medallion certificate, the notarized statements, etc. Apparently this stonewalling saying that these forms were not submitted is a default position of this company. I will again send the same information, however I will not go out and have the documents re-notarized, nor the medallion certificate re-issued, I will simply return what was previously sent and will send it to the attention of the person from AST who responded to this inquiry. Once a reasonable amount of time has passed and I still have gotten delays, I will re-contact Revdex.com. Thanks for your intervention---***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,I am writing on behalf of AST in response to the inquiry that you submitted to the Revdex.com (the “Revdex.com”) on September **, 2017.We sincerely apologize for the inconvenience you have experienced regarding this incident.Please be advised that this incident has my
immediate attention and it will be researched thoroughly.However, in an effort to avoid any further delay regarding the completion of your request kindly contact me directly using the information provided below.Sincerely,KELON J***Team LeadShareholder Services

Dear *** ***, It was a pleasure speaking with you this afternoon We will provide the details surrounding the terms of the company's merger to you via email shortly. Thank you for taking the time to express your concerns and we will have this matter resolved quickly. SincerelyNicole B***, VP Correspondence Department

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