American Student Loan Center

[redacted] , As per your request, your entire file has been deleted from our system, any and all personal information that you have provided has now been completely erasedWhen you provided the information originally, it was x'ed out for your security as soon as it was input into the systemAttached is a signed letter stating that non of your information will or has been used for the purposes of identity theftPersonal information was only collected to be able to provide you with an accurate quote regarding repayment options for your student loans and nothing elseThank you

I had a great experience with American student loan centerI called in to find out my options and spoke to a rep who was very professionalTook the time to explain everything and helped me process the paperwork to get approvedThey were a great help!

Revdex.com: At this time, I have not been contacted by American Student Loan Center regarding complaint ID [redacted] Sincerely, [redacted]

#1f497d;"> [redacted] signed an agreement on to consolidate her federal student loansWe have advised [redacted] that the consolidation process takes up to daysOn 32014, her completed file has been submitted to the Department of Education for consolidationOn the client called in to cancel her consolidation serviceAs per the client agreementClient can cancel up until the file is submitted to the DOEWe have done the work the client hired us forAdditionally, the client’s total fee for the service was $Client only paid $which is 1/**of total consolidation feeAs a courtesy, we will refund client the $even though the work was completed on our endShe will be receiving a refund release letter for $We respectfully request that this complaint be closed Sincerely, [redacted]

[redacted] signed up for a document preparation service on She was advised on the initial call that we are a private company who helps with document preparation on federal student loansShe made two payments of $The work was completed and her file was submitted to the Department of Education to process her re-payment change into a plan she chose on On she requested a refund and filed a complaintShe has been refunded in full even though work was completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Don't work with these peopleI was completely deceived since day Lord help you if you end up with Simone as your customer enrollment agentOne- she kept cutting me off when I asked questionsRudeTwo- she LIED to me about how the process was going to work for meThen when another representative cleared things up and I approached Simone about it, she became very rude and then still tried to lie about how the program would play out for meWhen I told her to cancel my services with them and refund my money (oh yeah, they charge you $for months for something you can do yourself), she said she would put in a cancellation request and the billing department would contact me about my refundLIESShe cancelled my services, sure, but I called a week later to check on the status on my refund and turns out the billing department never got any information from her about refunding my moneyThree- they are so unorganizedI had different people asking me to fill out this form that I had already filled out and sent in to the companyThat's unsettling since it has important information like my social security number on it
I'm still waiting on my refundThe company said since they did their part, it's too late to get my money backNo, with your employee lying to me numerous times, I don't care what you say you've done, I cancelled my services with you and want my $backThey will be contacted everyday fom me until they grant me my request otherwise legal action will ensue
Just don't bother with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***

To whom it may concern, Andrea reached out to ASLC on 6/**/needing advice regarding her federal student loans due to them being in deferment and notknowing her optionsOur representative spent about an hour on the phone withAndrea going over her situation and
explaining the repayment options that shequalifies forASLC then prepared the necessary documents to consolidate Andrea’sloans into one loan and a comfortable repayment planFor the service, Andreahas paid a fee that was explained to her and that she agreed toAs a courtesy,ASLC has issued Andrea a refund Alex M***Director

[redacted],
As per your request, your entire file has been deleted from our system, any and all personal information that you have provided has now been completely erased. When you provided the information originally, it was x'ed out for your security as soon as it was input into the...

system. Attached is a signed letter stating that non of your information will or has been used for the purposes of identity theft. Personal information was only collected to be able to provide you with an accurate quote regarding repayment options for your student loans and nothing else. Thank you.

Revdex.com:
At this time, I have not been contacted by American Student Loan Center regarding complaint ID [redacted].
Sincerely,
[redacted]

color: #1f497d;">[redacted] signed an agreement on 1/**/2014 to consolidate her federal student loans. We have advised [redacted] that the consolidation process takes up to 90 days. On 3/**/2014, her completed file has been submitted to the Department of Education for consolidation. On 3/**/2014 the client called in to cancel her consolidation service. As per the client agreement. Client can cancel up until the file is submitted to the DOE. We have done the work the client hired us for. Additionally, the client’s total fee for the service was $699. Client only paid $233 which is 1/**of total consolidation fee. As a courtesy, we will refund client the $233 even though the work was completed on our end. She will be receiving a refund release letter for $233. We respectfully request that this complaint be closed.
 
 
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] signed up for a document preparation service on 11/**/2015. She was advised on the initial call that we are a private company who helps with document preparation on federal student loans. She made two payments of $182.25. The work was completed and her file was submitted to the...

Department of Education to process her re-payment change into a plan she chose on 12/**/2015. On 12/**/2015 she requested a refund and filed a complaint. She has been refunded in full even though work was completed.

To Whom It May Concern, On 11/*/14 [redacted] entered into an agreement withASLC for an alternative payment change document preparation, not a consolidation. [redacted] was seeking a way to lower his monthly payment to something moreaffordable for him at that...

time. The payment change request has beencompleted by ASLC, Inc.  Although ASLC, Inc isn’t obligated to refund anyfees for services rendered, a full refund has been issued in the efforts ofresolving this misunderstanding.   Sincerely,[redacted]American Student Loan Center###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I still feel that they did not provide all the services I signed up for, since my loans were not in forbearance until December, but only until October, and my repayment is scheduled for 25 years, not 15. However, they are providing me with a full refund, so I wish to mark this complaint as fully resolved, and wish to take no further action with the Revdex.com or any other entities.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]