I myself personally reached out via email to Mr *** with a request for an answer on how he wished to proceedThe damage done to his fence, regardless of how it was done, is not covered under warrantyHe refuses to answer in any way other than via Revdex.comIn his last response he stated that he did not wish to proceed so we are closing his repair requestPlease let me know if you need any further information? ?
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr *** placed an order for a fence and requested financingHe did not state the order was contingent on financingWhen I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the spring
Generally a deposit is required to complete that action so his deposit check was cashedWhen he called on 10/and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $of his deposit was refunded him the same day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the fundsThey only gave me of the and I would like the rest
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refundedWe did want to wait till spring, but did not ask for any materials to be ordered or anythingThey called us the next day to tel me that we were not approved for financing and then the check was not cashed until weeks laterThe salesman knew that if we were not approved we were not going to move forward but they cashed the check anywaysI want the dollars back I am owed
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusionThe $which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalfThe following is a timeline of events and activities
Sales representative sold customer fence, proposal is dated 9-Customer filled out credit application, signed proposal and wrote a check for $Order was turned in over the weekend and credit application was run on 9-Customer was notified of credit declineAt this point customer said he wanted to speak to his wife and they would decide what they wanted to doThe check was held and not cashed until 10-when we called the customer to see what they decided to doThe customer informed us that they decided they wanted to hold the order and install in the springAt this time the check was cashed and material was pulled and marked for this customerThe reason this is done is because the pricing given is good for the material we have in stockPrices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as soldOn 10-the customer called very upset and said his mortgage was being returned because we cashed the checkI apologized to him and told him I would contact the owner and salesman and see what I could doThe customer did not wait for a response from me before filing a report with the Revdex.comI contacted him after I had an answer and I told him the owner said of course we could refund him $to meet his other obligationsWe only need a small deposit to hold the material until springThe customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancelUnfortunately, we are out the restocking fee because we were kind and refunded the majority of the depositTherefore our company is who took the loss for doing work for this customerWhile he may not see it, we have spent more than $in preparation expenses for himHowever, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-
Complaint: ***
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third timeThe damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumerAll I would like are new post ordered so the job can be completed as it would have been in the initial installI gave the owner a chance to fix the problemHe tried his wayIt did not resolve the problemI am still requesting that the owner use the remaining posts from my order and one new post to complete the project that I paid IN FULL for.?
Sincerely,
*** ***
Complaint: [redacted] I am rejecting this response because: I have no clue who the owner called because I have not gotten a phone call from anyone from that business. I've chosen to e mail through the Revdex.com because this seems to be the only place I get a response from. Its funny how the lady that calls my wife and e mails here changes her story about how the fence post broke. First she said it was a trampoline. Second that there were tire marks that made it seem like a car hit my fence. So which one is it? ( according to the company?) The owner called my wife once, she called him back and of course he didn't answer or returned her call. Like I said I'm done with this company. I'm not going to dish out 3 hundred some odd dollars to repair my fence, if I do it will not be to America's backyard. I will follow through with what I stated and will push this to my home owners association to make sure no one in this subdivision does business with them. Sincerely, [redacted]
I had them put my fence up in 2006. 2010 called and asked to come back out, due to some of the fence posts were lifting out of the ground. Was told it was to far to come for that kind of work and was very rude to me on the phone Now it is 2015 and more are doing the same. So by the time we get this all done, we will have redone all the posts, that they put in!!!! The company talks good and makes you believe what they say. So sorry we ever went with them. This has cost us alot of money!!!! Workman ship is poor!!!
I myself personally reached out via email to Mr [redacted] with a request for an answer on how he wished to proceed. The damage done to his fence, regardless of how it was done, is not covered under warranty. He refuses to answer in any way other than via Revdex.com. In his last response he stated that he did not wish to proceed so we are closing his repair request. Please let me know if you need any further information.
Americas Backyard is fantastic. We received our quote and they were at our home ready to install our fence just over a week later. They worked very fast, finished a big project in just over a day.
We have made repeated efforts to get Mrs [redacted] to allow us to complete the fence repair and she has refused. She contacted the village of Shorewood and complained to them and we spoke to them as well. They were going to intercede with her to see if she will allow us to do the repair but we have not heard back from her or them yet. Please let me know if you need anything else. Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr [redacted] placed an order for a fence and requested financing. He did not state the order was contingent on financing. When I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the spring....
Generally a deposit is required to complete that action so his deposit check was cashed. When he called on 10/15 and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $1000 of his deposit was refunded him the same day.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the funds. They only gave me 1000 of the 1200 and I would like the rest.
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refunded. We did want to wait till spring, but did not ask for any materials to be ordered or anything. They called us the next day to tel me that we were not approved for financing and then the check was not cashed until 5 weeks later. The salesman knew that if we were not approved we were not going to move forward but they cashed the check anyways. I want the 200 dollars back I am owed.
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusion. The $200 which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalf. The following is a timeline of events and activities.
Sales representative sold customer fence, proposal is dated 9-24. Customer filled out credit application, signed proposal and wrote a check for $1200. Order was turned in over the weekend and credit application was run on 9-29. Customer was notified of credit decline. At this point customer said he wanted to speak to his wife and they would decide what they wanted to do. The check was held and not cashed until 10-12 when we called the customer to see what they decided to do. The customer informed us that they decided they wanted to hold the order and install in the spring. At this time the check was cashed and material was pulled and marked for this customer. The reason this is done is because the pricing given is good for the material we have in stock. Prices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as sold. On 10-15 the customer called very upset and said his mortgage was being returned because we cashed the check. I apologized to him and told him I would contact the owner and salesman and see what I could do. The customer did not wait for a response from me before filing a report with the Revdex.com. I contacted him after I had an answer and I told him the owner said of course we could refund him $1000 to meet his other obligations. We only need a small deposit to hold the material until spring. The customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancel. Unfortunately, we are out the restocking fee because we were kind and refunded the majority of the deposit. Therefore our company is who took the loss for doing work for this customer. While he may not see it, we have spent more than $200 in preparation expenses for him. However, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-15.
Initial Business Response /* (1000, 5, 2014/06/16) */
This is not a true statement. The customer never asked that the payment be held, nor did she mention a surgery of any kind. She scheduled the installation of the fence and did not try to cancel until the day before the fence was...
installed. I can refund the deposit but it will be less the restocking fee for the fence. There is a 20% restocking fee which covers our costs up to the point where she cancelled. The total amount to be refunded would be $392.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT accept this amount. The company is lying! There was NEVER an installation date set. Like I said to them "how could there be a installation date set up when there were NO markings made by [redacted] DIG and the rest of money was paid to them. I DID tell them (all three)that I was having surgery. I do have witnesses that were at my house the day that the ESTIMATE was done. WHY would they supposedly make a fence without the full amount given? This company is crooked. I swore that my statement was and is true. And part of the fence that was suppose to be used for my yard was left over from another job they had already done per [redacted]. I would NEVER EVER do business with this company nor will I EVER recommend them to anyone. I just want MY money returned from them. $392 is a SLAP in my face and is a far cry from $1240.00. I most definitely reject this amount. I have never heard of any company doing a job without receiving their full payment. I want MY money returned.
Final Business Response /* (4000, 9, 2014/06/18) */
We get a deposit prior to building the fence, and the remainder of the payment is due on completion. That is how it has always been done, and how other companies in our industry also conduct business. At this point the owner is out of town but he has been apprised of this situation and he said the restocking fee applies to the situation. He spoke with the customer himself and offered a discounted price to help her with her situation, unfortunately that is the best we can do.
Final Consumer Response /* (4200, 11, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If that's how they run their business that's fine but they really need to let the customer know their rules and regulations. We are NOT mind readers. When I spoke to the owner I also told him that I could NOT afford the fence and he would not lissen. He kept asking me if I needed more time or he'd try to come up with another price and have one of his employees call me with another amount. I then had to explain AGAIN to another employee that I was no longer interested in purchasing a fence with this company. It was like they were forcing this fence on me. The whole deal was broke right from when they deposited my money without hearing back from me. I am willing to go as far as I have to with this.
Based on the information (pictures) Mr [redacted] sent in we told him the repair would be billable. He has argued that point and said it would be a warranty issue. Based on that I arranged for a site inspection for him. However, before that could take place he contacted the Revdex.com. It is...
our policy that anyone who contacts the Revdex.com must be escalated to the owner for his personal attention. He just had an opportunity to go to the site and inspect the damage and it appears that something hit the fence and broke the posts. There are black marks consistent with an impact. This is not something that would be covered by warranty. We will be putting together an estimate for Mr [redacted]
Initial Business Response /* (1000, 5, 2015/06/10) */
We have given the matter due diligence and followed up with our crew members regarding the items the customer complained about. They have stated the damage she is accusing them of causing was not caused by them. As they have no reason to...
be dishonest with us since we do not dock them if they accidently damage something while working, we believe their statement to be true. This is not something that applies to the work we completed for the customer and should not be viewed as such.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand that they believe their employees have no reason to be dishonest because they aren't "penalized" for any accidental damage that is caused, that does not mean they are always honest. I suspect that because I had to insist that they get the job done in the one day I had been promised, that this may have resulted in some crews being assigned to the job who had not planned on working the additional time. I think that the damage may have occurred because they were in a hurry to complete the job. I would think that if whoever used that spigot discovered that it was broken, they would have informed me of it so I was aware of the damage and they would want me to know they weren't the cause of it. But since I did not receive any such report, I still stand my stance that someone from that crew broke the spigot. I am sure it was an accident but perhaps whoever did it just did not follow their normal protocol of reporting it and as more time went by, it became more difficult to report it. I didn't even discover it until just over a week after the job was complete and by the time I received a response from the office notifying them of the damage, it was 2 weeks after the job. By the time I heard back from the office, almost a month had gone by. So, I believe that whoever broke it forgot to report it and now that this complaint has been filed, it makes it more difficult for they and the company to take responsibility for the damage.
Initial Business Response /* (1000, 8, 2014/08/25) */
As a result of a suit filed by Mrs. [redacted] we are unable to comment on the suit. I will forward our attorney information when I have it.
Initial Consumer Rebuttal /* (3000, 15, 2014/11/14) */
11/13/14
-Distruction to lawn & property on...
install; -missing screws,
-holes in lawn, hacking sections together,
-fence sections separated during Oct 31 wind storm;
-scratches to fence,
-sections moving & not secure,
3 other companies stated can not repair, must reinstall;
verbally & physically threatened by owner at residence.
Origianal Revdex.com complaint closed by owner [redacted] stating I filed suit. I HAVE NEVER FILED SUIT WITH AN ATTORNEY ! Now can not reinstall until Spring 2015!
3 other fence companies were contacted to get quotes to repair and finish install. All 3 stated they WOULD NOT repair the already poor install; they could only reinstall. 4th Company coming out within 5 days to see if they will repair rather than reinstall a new fence. If not, I am seeking the $500 deposit back to reinstall the fence at the quoted price of $7800 with another company. Distributor of fence contacted in regards to America's Backyard as a certified installer as well.
Final Consumer Response /* (4200, 39, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
America's Backyard has repeatedly demanded payment in full eventhough it is an inferior fence than ordered, desctruction to my property, unfinished installation and 2 sections falling apart.
Upon 3 additional companies refusing to correct the fence and doing nothing less than full reinstall (ranging from $7900 to 9600), I managed to find a 4th company to replace the north side of fence and properly fix the remaining fence. I have therefore offered to deduct the lesser, the 4th estimate of $3679 off remaining balance of $7250 and nothing less. Awaiting response from their attorney [redacted]
Final Business Response /* (4000, 41, 2015/02/09) */
The attorney is trying to work with the customer. I will notify you once a decision has been reached.
Complaint: [redacted]
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third time. The damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumer. All I would like are new post ordered so the job can be completed as it would have been in the initial install. I gave the owner a chance to fix the problem. He tried his way. It did not resolve the problem. I am still requesting that the owner use the remaining 4 posts from my order and one new post to complete the project that I paid IN FULL for.
Sincerely,
[redacted]
I have already discussed this with Mr***Parts have been ordered and we will arrange to be out there as soon as they arrive.?
I myself personally reached out via email to Mr *** with a request for an answer on how he wished to proceedThe damage done to his fence, regardless of how it was done, is not covered under warrantyHe refuses to answer in any way other than via Revdex.comIn his last response he stated that he did not wish to proceed so we are closing his repair requestPlease let me know if you need any further information? ?
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr *** placed an order for a fence and requested financingHe did not state the order was contingent on financingWhen I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the spring
Generally a deposit is required to complete that action so his deposit check was cashedWhen he called on 10/and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $of his deposit was refunded him the same day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the fundsThey only gave me of the and I would like the rest
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refundedWe did want to wait till spring, but did not ask for any materials to be ordered or anythingThey called us the next day to tel me that we were not approved for financing and then the check was not cashed until weeks laterThe salesman knew that if we were not approved we were not going to move forward but they cashed the check anywaysI want the dollars back I am owed
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusionThe $which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalfThe following is a timeline of events and activities
Sales representative sold customer fence, proposal is dated 9-Customer filled out credit application, signed proposal and wrote a check for $Order was turned in over the weekend and credit application was run on 9-Customer was notified of credit declineAt this point customer said he wanted to speak to his wife and they would decide what they wanted to doThe check was held and not cashed until 10-when we called the customer to see what they decided to doThe customer informed us that they decided they wanted to hold the order and install in the springAt this time the check was cashed and material was pulled and marked for this customerThe reason this is done is because the pricing given is good for the material we have in stockPrices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as soldOn 10-the customer called very upset and said his mortgage was being returned because we cashed the checkI apologized to him and told him I would contact the owner and salesman and see what I could doThe customer did not wait for a response from me before filing a report with the Revdex.comI contacted him after I had an answer and I told him the owner said of course we could refund him $to meet his other obligationsWe only need a small deposit to hold the material until springThe customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancelUnfortunately, we are out the restocking fee because we were kind and refunded the majority of the depositTherefore our company is who took the loss for doing work for this customerWhile he may not see it, we have spent more than $in preparation expenses for himHowever, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-
Complaint: ***
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third timeThe damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumerAll I would like are new post ordered so the job can be completed as it would have been in the initial installI gave the owner a chance to fix the problemHe tried his wayIt did not resolve the problemI am still requesting that the owner use the remaining posts from my order and one new post to complete the project that I paid IN FULL for.?
Sincerely,
*** ***
Customer's fence is installed and she is happyThe hold up with the village was resolved thanks to her input.?
This person is not a customer of America's Backyard.?
The owner has visited the site and spoken to the customer, an agreement has been reached and will be executed.?
Complaint: [redacted] I am rejecting this response because: I have no clue who the owner called because I have not gotten a phone call from anyone from that business. I've chosen to e mail through the Revdex.com because this seems to be the only place I get a response from. Its funny how the lady that calls my wife and e mails here changes her story about how the fence post broke. First she said it was a trampoline. Second that there were tire marks that made it seem like a car hit my fence. So which one is it? ( according to the company?) The owner called my wife once, she called him back and of course he didn't answer or returned her call. Like I said I'm done with this company. I'm not going to dish out 3 hundred some odd dollars to repair my fence, if I do it will not be to America's backyard. I will follow through with what I stated and will push this to my home owners association to make sure no one in this subdivision does business with them. Sincerely, [redacted]
I had them put my fence up in 2006. 2010 called and asked to come back out, due to some of the fence posts were lifting out of the ground. Was told it was to far to come for that kind of work and was very rude to me on the phone Now it is 2015 and more are doing the same. So by the time we get this all done, we will have redone all the posts, that they put in!!!! The company talks good and makes you believe what they say. So sorry we ever went with them. This has cost us alot of money!!!! Workman ship is poor!!!
I myself personally reached out via email to Mr [redacted] with a request for an answer on how he wished to proceed. The damage done to his fence, regardless of how it was done, is not covered under warranty. He refuses to answer in any way other than via Revdex.com. In his last response he stated that he did not wish to proceed so we are closing his repair request. Please let me know if you need any further information.
Americas Backyard is fantastic. We received our quote and they were at our home ready to install our fence just over a week later. They worked very fast, finished a big project in just over a day.
We are working with the customer to resolve her issues.
We have made repeated efforts to get Mrs [redacted] to allow us to complete the fence repair and she has refused. She contacted the village of Shorewood and complained to them and we spoke to them as well. They were going to intercede with her to see if she will allow us to do the repair but we have not heard back from her or them yet. Please let me know if you need anything else. Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/10/16) */
Mr [redacted] placed an order for a fence and requested financing. He did not state the order was contingent on financing. When I spoke to him after the financing was declined he said he wished to hold off and have the order installed in the spring....
Generally a deposit is required to complete that action so his deposit check was cashed. When he called on 10/15 and stated that his account was overdrawn and he did not expect his check to be cashed I spoke with the owner and $1000 of his deposit was refunded him the same day.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for the owner to contact me and for them to send me the rest of the funds. They only gave me 1000 of the 1200 and I would like the rest.
Final Consumer Response /* (4200, 15, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for going through these channels is because the full amount was not refunded. We did want to wait till spring, but did not ask for any materials to be ordered or anything. They called us the next day to tel me that we were not approved for financing and then the check was not cashed until 5 weeks later. The salesman knew that if we were not approved we were not going to move forward but they cashed the check anyways. I want the 200 dollars back I am owed.
Final Business Response /* (4000, 17, 2015/10/28) */
After speaking with the owner regarding this customer and his situation we have arrived at the following conclusion. The $200 which remains on his account is forfeit in lieu of the 20% restocking fee, for work completed on his behalf. The following is a timeline of events and activities.
Sales representative sold customer fence, proposal is dated 9-24. Customer filled out credit application, signed proposal and wrote a check for $1200. Order was turned in over the weekend and credit application was run on 9-29. Customer was notified of credit decline. At this point customer said he wanted to speak to his wife and they would decide what they wanted to do. The check was held and not cashed until 10-12 when we called the customer to see what they decided to do. The customer informed us that they decided they wanted to hold the order and install in the spring. At this time the check was cashed and material was pulled and marked for this customer. The reason this is done is because the pricing given is good for the material we have in stock. Prices generally increase in the spring and we would not be able to honor the pricing he was given unless we pull the product and mark it as sold. On 10-15 the customer called very upset and said his mortgage was being returned because we cashed the check. I apologized to him and told him I would contact the owner and salesman and see what I could do. The customer did not wait for a response from me before filing a report with the Revdex.com. I contacted him after I had an answer and I told him the owner said of course we could refund him $1000 to meet his other obligations. We only need a small deposit to hold the material until spring. The customer came in to pick up the deposit and at that time he said he no longer wanted the fence and wished to cancel. Unfortunately, we are out the restocking fee because we were kind and refunded the majority of the deposit. Therefore our company is who took the loss for doing work for this customer. While he may not see it, we have spent more than $200 in preparation expenses for him. However, by the letter of the law, he had three days from the date of the proposal to cancel his order and his notice to us of his desire to cancel was on 10-15.
Initial Business Response /* (1000, 5, 2014/06/16) */
This is not a true statement. The customer never asked that the payment be held, nor did she mention a surgery of any kind. She scheduled the installation of the fence and did not try to cancel until the day before the fence was...
installed. I can refund the deposit but it will be less the restocking fee for the fence. There is a 20% restocking fee which covers our costs up to the point where she cancelled. The total amount to be refunded would be $392.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT accept this amount. The company is lying! There was NEVER an installation date set. Like I said to them "how could there be a installation date set up when there were NO markings made by [redacted] DIG and the rest of money was paid to them. I DID tell them (all three)that I was having surgery. I do have witnesses that were at my house the day that the ESTIMATE was done. WHY would they supposedly make a fence without the full amount given? This company is crooked. I swore that my statement was and is true. And part of the fence that was suppose to be used for my yard was left over from another job they had already done per [redacted]. I would NEVER EVER do business with this company nor will I EVER recommend them to anyone. I just want MY money returned from them. $392 is a SLAP in my face and is a far cry from $1240.00. I most definitely reject this amount. I have never heard of any company doing a job without receiving their full payment. I want MY money returned.
Final Business Response /* (4000, 9, 2014/06/18) */
We get a deposit prior to building the fence, and the remainder of the payment is due on completion. That is how it has always been done, and how other companies in our industry also conduct business. At this point the owner is out of town but he has been apprised of this situation and he said the restocking fee applies to the situation. He spoke with the customer himself and offered a discounted price to help her with her situation, unfortunately that is the best we can do.
Final Consumer Response /* (4200, 11, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If that's how they run their business that's fine but they really need to let the customer know their rules and regulations. We are NOT mind readers. When I spoke to the owner I also told him that I could NOT afford the fence and he would not lissen. He kept asking me if I needed more time or he'd try to come up with another price and have one of his employees call me with another amount. I then had to explain AGAIN to another employee that I was no longer interested in purchasing a fence with this company. It was like they were forcing this fence on me. The whole deal was broke right from when they deposited my money without hearing back from me. I am willing to go as far as I have to with this.
Based on the information (pictures) Mr [redacted] sent in we told him the repair would be billable. He has argued that point and said it would be a warranty issue. Based on that I arranged for a site inspection for him. However, before that could take place he contacted the Revdex.com. It is...
our policy that anyone who contacts the Revdex.com must be escalated to the owner for his personal attention. He just had an opportunity to go to the site and inspect the damage and it appears that something hit the fence and broke the posts. There are black marks consistent with an impact. This is not something that would be covered by warranty. We will be putting together an estimate for Mr [redacted]
Initial Business Response /* (1000, 5, 2015/06/10) */
We have given the matter due diligence and followed up with our crew members regarding the items the customer complained about. They have stated the damage she is accusing them of causing was not caused by them. As they have no reason to...
be dishonest with us since we do not dock them if they accidently damage something while working, we believe their statement to be true. This is not something that applies to the work we completed for the customer and should not be viewed as such.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I understand that they believe their employees have no reason to be dishonest because they aren't "penalized" for any accidental damage that is caused, that does not mean they are always honest. I suspect that because I had to insist that they get the job done in the one day I had been promised, that this may have resulted in some crews being assigned to the job who had not planned on working the additional time. I think that the damage may have occurred because they were in a hurry to complete the job. I would think that if whoever used that spigot discovered that it was broken, they would have informed me of it so I was aware of the damage and they would want me to know they weren't the cause of it. But since I did not receive any such report, I still stand my stance that someone from that crew broke the spigot. I am sure it was an accident but perhaps whoever did it just did not follow their normal protocol of reporting it and as more time went by, it became more difficult to report it. I didn't even discover it until just over a week after the job was complete and by the time I received a response from the office notifying them of the damage, it was 2 weeks after the job. By the time I heard back from the office, almost a month had gone by. So, I believe that whoever broke it forgot to report it and now that this complaint has been filed, it makes it more difficult for they and the company to take responsibility for the damage.
The repair on Mr [redacted] fence was completed on 4/20/2016. We apologize for any delay in getting it done.
Initial Business Response /* (1000, 8, 2014/08/25) */
As a result of a suit filed by Mrs. [redacted] we are unable to comment on the suit. I will forward our attorney information when I have it.
Initial Consumer Rebuttal /* (3000, 15, 2014/11/14) */
11/13/14
-Distruction to lawn & property on...
install; -missing screws,
-holes in lawn, hacking sections together,
-fence sections separated during Oct 31 wind storm;
-scratches to fence,
-sections moving & not secure,
3 other companies stated can not repair, must reinstall;
verbally & physically threatened by owner at residence.
Origianal Revdex.com complaint closed by owner [redacted] stating I filed suit. I HAVE NEVER FILED SUIT WITH AN ATTORNEY ! Now can not reinstall until Spring 2015!
3 other fence companies were contacted to get quotes to repair and finish install. All 3 stated they WOULD NOT repair the already poor install; they could only reinstall. 4th Company coming out within 5 days to see if they will repair rather than reinstall a new fence. If not, I am seeking the $500 deposit back to reinstall the fence at the quoted price of $7800 with another company. Distributor of fence contacted in regards to America's Backyard as a certified installer as well.
Final Consumer Response /* (4200, 39, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
America's Backyard has repeatedly demanded payment in full eventhough it is an inferior fence than ordered, desctruction to my property, unfinished installation and 2 sections falling apart.
Upon 3 additional companies refusing to correct the fence and doing nothing less than full reinstall (ranging from $7900 to 9600), I managed to find a 4th company to replace the north side of fence and properly fix the remaining fence. I have therefore offered to deduct the lesser, the 4th estimate of $3679 off remaining balance of $7250 and nothing less. Awaiting response from their attorney [redacted]
Final Business Response /* (4000, 41, 2015/02/09) */
The attorney is trying to work with the customer. I will notify you once a decision has been reached.
Complaint: [redacted]
I am rejecting this response because: I refuse to hammer off and reuse fence posts for a third time. The damage the crew was causing to the fence was visible and unacceptable in my eyes as a consumer. All I would like are new post ordered so the job can be completed as it would have been in the initial install. I gave the owner a chance to fix the problem. He tried his way. It did not resolve the problem. I am still requesting that the owner use the remaining 4 posts from my order and one new post to complete the project that I paid IN FULL for.
Sincerely,
[redacted]