To Whom It May Concern,We respond as follows to this complaint. Hello [redacted], This is [redacted] with the compliance team, I have been authorized to handle all contacts on behalf of [redacted] and our executive management team. We have received your Revdex.com complaint and I wanted to reach out to you and...
address your concerns. I have reviewed your ticket history and it appears on October 24th -25th, 2015 you requested a call back from a manager in regards to a fee being charged for a site transfer . On October 26th, 2015 you asked technical questions about our windows severer. On October 27th, 2015 you inquired about how to restore a database in which we provided you with instructions on how to do so. On October 28th, 2015 you then asked our team to restore the database you supplied us. As a courtesy and due to the frustration we honored the restore of the database as it was at no charge to you. However, a new ticket was opened stating that there were files missing. We would not be responsible for the database you provided being corrupt and we only restored the database you supplied. If content was missing, the backup may have been outdated. In light of the information above we feel that waiving the restoration fee's is an adequate form compensation considering our records do not indicate the content was deleted from our end. I definitely understand your concern regarding this process however, please understand that it is the customers responsibility to keep backups of the files/database regularly. Thank you,Domain.com Customer Relations
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, they took 4 days to even acknowledge me and I am sure they only responded because I told them I sent a complaint to you, they have not once called and also should learn how to spell names correctly when dealing with a disgruntled customer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I just got off phone with ipage and was told that they are looking into it and will contact me (thats what they have been saying from day 1 And never do) I was also told that ipage just reopened the ticket today about 20 min ag, and he said he tried to contact the person who reopened it but got no reponceo. So I told him that I will not accept the responce that the Revdex.com sent me untill I hear from somone at ipage or 24 hrs which ever comes first. }Note: He also said that he has heared about this issue has happened before with other(s)
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The Shopping cart STILL DOES NOT WORK. I request that [redacted].of the Executive Response Team explain how they would use my shopping cart as it is displayed in the screen shot. I do not find this to be a solution to loading [redacted] as they had advertised. AS I SAID PREVIOUSLY, his needs to be worked on until users can COMPLETE A TRANSACTION!!! Now I have to pay ANOTHER $24.95 to keep my old host to use my old installation of the shopping cart until this is resolved. I REFUSE to close this case until I have a fully operational version of [redacted] and reparation of the money I have had to spend to have a functional shopping cart until they repair the one they offered. Now I require a total of $49.90 and will require that amount each month going forward that this is not FIXED!!!
Regards,
[redacted]
Homestead does utilize spam filtering software to monitor inbound and outbound email sent from our services. However, spam filters are not perfect and sometimes spam messages will get through the filters. Spammers are getting more and more sophisticated and leverage advanced techniques to get...
around spam filters. In this case we have set up a feedback system so customers can provide us samples of spam emails that managed to pass through the filters on the Community forum and we will submit the message to our spam filtering software. This way our software will start blocking messages from that particular spammer going forward. The more samples we submit to the software the more effective it will become in terms of blocking spam.Some email providers such as [redacted] do provide the ability for customers to report spam by simply clicking a button. However our services are different from [redacted] and we don't have such a capability at this time.We realize it's likely inconvenient for the customer to report spam on our forum. We understand this is not the ideal way of reporting spam and will be looking into ways to improve this feedback system. Thank you.
To Whom It May Concern,We respond as follows to this complaint.Mr.[redacted] contacted us on January 10th,2016 and inquired about a charge of $35.90 to his credit card for additional services that renewed on December 8th,2016. Our billing team was able to explain to Mr.[redacted] what each service was for...
in detail. On January 13th, 2016 we were alerted by Mr. [redacted]'s bank that the charges were disputed. Per iPage's billing policy, if a charge is disputed with the bank a suspension plus a chargeback fee is applied to the account. Additionally, pursuant to these policies, if a chargeback is reversed the customer must supply documentation from the bank confirming such actions were taken. Mr. [redacted] has been encouraged to do so each time he has contacted us for a resolution. However, we have not received such documentation. We are happy to work with Mr. [redacted] to help resolve these issues. We have attempted to reach Mr. [redacted] directly in order to expedite and simplify the chargeback resolution process. Mr. [redacted] is encouraged to respond to the email that our customer relations team sent directly with bank documents in order to move forward and resolve this matter. Sincerely,iPage Customer Relations
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am insulted that the company denies that I contacted their customer service department. I communicated by phone and through their consumer blog prior to submitting the complaint in question (I communicated with an individual on the blog who identified himself to be a Homestead representative - insulting response). I regret that I did not keep better records. However, their record seems no worse than mine! I will switch my service to another company this summer and warn others to stay clear of Homestead. My mistake for trusting the organization. To clarify: The service did not work when [redacted] came out, I contacted the company on more than one occasion regarding the issues without resolution (phone & consumer blog), I paid for the service without being able to use the service for over a year (foolishness on my part but I did try to contact the company), and I was overcharged for the subscription for an extended period of time. [redacted]
To Whom It May Concern,We respond as follows to this complaint:On October 13, 2017, Ms. [redacted] contacted the Revdex.com to inquire about her experience requesting a refund. After reviewing the account we found that on October 12, 2017 Ms. [redacted] was charged $103.60 USD for her Hosting...
Services, for the months of March 2017 until October, 2017. Due to a glitch in our system, the services remained active without a payment during these months, and the fee's were processed October 12, 2017 as a lump sum. We can confirm that Ms. [redacted] received a refund for the month of October, 2017 in the amount of $12.95 on October 12, 2017. Due to our policy, our agent could not process a refund for the rest of the charges. Because this was caused by a glitch in our system, we are willing to honor her request for a full refund including the prior months to October, 2017. Upon starting the refund process, we found that Ms. [redacted] has disputed this transaction via [redacted] for the refund of $90.65 USD, therefore we are unable to proceed with the refund process at this time. We have offered a direct line of communication and asked that Ms. [redacted] cancel the dispute with [redacted], and respond to the ticket [redacted] confirming this, so we can proceed with the refund process. Should Ms. [redacted] have any further questions or concerns, we will be happy to help.Thank you again for bringing this matter to our attention. Regards,iPage Customer Relations
Good afternoon,We respond as follows to this complaint. Ms. [redacted]'s credit card was used to sign up for an account with Netfirms on 10/20/2015. After Ms. [redacted] contacted us about the charges, we closed the account immediately and issued a full refund of $79.74 back to her credit card on...
10/29/2015.Thank you---[redacted]Customer Service ManagerThe Endurance International GroupT: [redacted] ¦ F: [redacted] ¦ [redacted]: [redacted].[redacted] E: [redacted].[redacted]@endurance.com
EMAIL ACCOUNT STILL NOT WORKING SEE PROOF ATTACHED1. [redacted] knows they sent notices to the wrong e-mail. [redacted] has sent notices to the correct e-mail at the one year renewal see attachments.2. I hope this complaint will continue to remain public because I think the response alone illustrates the complacency the business shows and fails to admit when its associates make mistakes that harm customers. 3. I hope the complaint will continue to remain public because their response contains admissions of how some sales manager must have wanted a commission making my account a new account as he admitted instead of restablishing the old account as promised (see attachments). At 12:20 p.m.today 11/19/14 I checked the e-mail in outlook and have posted the response with this complaint with your view (see attachment). Did he change my password because I have not, it should just be working but not working in my phone or e-mail software. This again is not reestablished and I have received no communication until this answer to this complaint about changes it seems they have taken upon themself without my knowledge or permission. But it is clearly illustrated I do not matter.4. I hope the public also enjoys the evidence in the statement where the company says it is "my burden" to prove the account was renewed for two years. I think it should show the public there can never be trust or good faith anymore with [redacted]! What is going on in this company? How dog eat dog has it become inside those walls to act in such a way to your customer. One who has multiple accounts not just the two stated. Since I am a loyal and consistent customer that simply started to be price gouged and said I do not think so. So it makes the sales staff feel better to defame my character and call me a non-payor. Attached is the two year "burden of proof" for the other account I renewed around the same time. I trusted since the calls are recorded I would not have such problems. I did not know they took it upon themselves to shorten my one account until my e-mail would not work. As I have shared any notices were sent to an old e-mail when there is an e-mail directly associated with the account that went unused by [redacted] no phone communication was made just a shut down because my conversation the previous year was not valued, just as I am not valued as a customer. This is really what it is about and the Revdex.com is a forum to notify the public of businesses who no longer value their customers. Please share copies of this complaint with [redacted] Revdex.com because [redacted] customer service is located there it seems per my understanding. 5. Can the Revdex.com please let me know how much commission or what perks this [redacted] employee receives for giving me a new account and treating me so terribly, then failing to resolve my e-mail issues. 6. Please let me know if Revdex.com has done all it can do to resolve the issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I believe that eHost registered the domain mane after I requested the refund to keep the fee. The full amount should have been refunded. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I understand their issue, but the service I pay for doesn't have limits. I'd consider rebuilding my site, but what [redacted] is offering is 3 hours of tech help for 1 month. That will hardly even get things started.ere.]
Regards,
[redacted]
To whom it may concern:We address this complaint as follows. [redacted] contacted us via [redacted] on June 18, 2016. Mr. [redacted] emails were not functioning properly due to his website containing malware. Since his website is infected, it gave the domain a bad reputation which in turn made email scanners believe all of his emails were spam. The resolution to this problem would be for the customer that manages the website, to clean the website files. Once the website files would be clean, the domain reputation would be better. File management is handled all by the customer and not the hosting provider as we have attempted to let the complainant know. A customer service represantative was more than happy to reach out to [redacted] and discuss this issue and even go through how to manage/delete the files off of Powweb servers. However, Mr. [redacted] declined any assitance from us and was demanding we clean the website free of charge. We do offer a product called Sitelock that would clean the website for him but it is not a free product and we were not going to guarantee anything being free until we spoke on the phone. Again, Mr. [redacted] declined any assistance from us.As of now, Mr. [redacted]' website files still contain malware and he is refusing to speak with us on the phone. [redacted] may feel free to contact support if he has any other questions.Regards,Powweb Customer Relations
To Whom it May Concern,We respond as follows to this complaint.[redacted] contacted us multiple times regarding issues that she is experiencing with her [redacted] Website Builder. We have brought many of these issues to the attention of our engineering team to assist in resolving the problems...
that the customer is experiencing.Normally, it is our policy that we cannot process a full refund of our products after the first 30 days of purchase. Since [redacted] has been a customer since 2011 and has shared feedback with us regarding her issues with the product, we have decided to refund the cost of the [redacted] web builder as well as offering six months of the customers hosting service. This is a total value of $307.93.We attempted to contact [redacted] via the phone number provided on the Revdex.com complaint as well as through the email associated with the Revdex.com complaint and the account itself. We have informed [redacted] of the refund and requested to alert us if they had any additional questions or concerns.In light of the situation, we feel that refunding the amount specified is adequate compensation for the issues that [redacted] A. [redacted] has been experiencing.Thank you,Fatcow Customer Relations
To Whom it May Concern:We had contacted the customer on February 17th, 2016 at 5:00 PM to discuss the different options that we have available. We had informed the complainant of what happened and that they were receiving free product by error. When [redacted] had performed the upgrade to a new platform all customers using the [redacted] Ecommerce Element were then switched to what they were paying for. We never advertised or stated that the [redacted] Ecommerce Element offered Unlimited pages as well as Unlimited Products.In addition to explaining to our customer that they were receiving free product from us since July 7th, 2015. We offered them a discounted alternative to get the issue resolved. We ofered a discounted version of [redacted] that would be beneficial to their website. The complainant can feel free to contact us anytime and we will honor the discounted version of [redacted]. If they wish to cancel their services, we will be more than happy to provide a prorated refund as well.Regards,iPage Customer Relations
As requested by the customer we had a representative from [redacted] call her this afternoon to discuss the complaint. As a gesture of goodwill, we have refunded one month of hosting back to the customer. In addition, we also issued her two months of hosting credit (which can be used towards future hosting renewals). Lastly, we have confirmed that account renewals will take place on the second of every month going forward. We once more apologize for the inconvenience caused by this issue and hope this will resolve the complaint.
Netfirms only refunded one year of Domain Privacy I paid for ($5.99). I paid for domain privacy for 3 years and during the whole time it was not enabled. I am owed for two more years of service that I did not receive.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...
#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The customer initially paid us by credit card and asked us to issue a refund by [redacted]. We have submitted the request to refund the customer by [redacted] but this process is handled manually by our Finance team and it will take up to 10 business days to process. If the customer has not received...
his refund after 10 business days, he should contact us back and we will check our records to ensure the refund has been posted to his [redacted] account.
To Whom It May Concern,We respond as follows to this complaint. Hello [redacted], This is [redacted] with the compliance team, I have been authorized to handle all contacts on behalf of [redacted] and our executive management team. We have received your Revdex.com complaint and I wanted to reach out to you and...
address your concerns. I have reviewed your ticket history and it appears on October 24th -25th, 2015 you requested a call back from a manager in regards to a fee being charged for a site transfer . On October 26th, 2015 you asked technical questions about our windows severer. On October 27th, 2015 you inquired about how to restore a database in which we provided you with instructions on how to do so. On October 28th, 2015 you then asked our team to restore the database you supplied us. As a courtesy and due to the frustration we honored the restore of the database as it was at no charge to you. However, a new ticket was opened stating that there were files missing. We would not be responsible for the database you provided being corrupt and we only restored the database you supplied. If content was missing, the backup may have been outdated. In light of the information above we feel that waiving the restoration fee's is an adequate form compensation considering our records do not indicate the content was deleted from our end. I definitely understand your concern regarding this process however, please understand that it is the customers responsibility to keep backups of the files/database regularly. Thank you,Domain.com Customer Relations
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, they took 4 days to even acknowledge me and I am sure they only responded because I told them I sent a complaint to you, they have not once called and also should learn how to spell names correctly when dealing with a disgruntled customer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I just got off phone with ipage and was told that they are looking into it and will contact me (thats what they have been saying from day 1 And never do) I was also told that ipage just reopened the ticket today about 20 min ag, and he said he tried to contact the person who reopened it but got no reponceo. So I told him that I will not accept the responce that the Revdex.com sent me untill I hear from somone at ipage or 24 hrs which ever comes first. }Note: He also said that he has heared about this issue has happened before with other(s)
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The Shopping cart STILL DOES NOT WORK. I request that [redacted].of the Executive Response Team explain how they would use my shopping cart as it is displayed in the screen shot. I do not find this to be a solution to loading [redacted] as they had advertised. AS I SAID PREVIOUSLY, his needs to be worked on until users can COMPLETE A TRANSACTION!!! Now I have to pay ANOTHER $24.95 to keep my old host to use my old installation of the shopping cart until this is resolved. I REFUSE to close this case until I have a fully operational version of [redacted] and reparation of the money I have had to spend to have a functional shopping cart until they repair the one they offered. Now I require a total of $49.90 and will require that amount each month going forward that this is not FIXED!!!
Regards,
[redacted]
Homestead does utilize spam filtering software to monitor inbound and outbound email sent from our services. However, spam filters are not perfect and sometimes spam messages will get through the filters. Spammers are getting more and more sophisticated and leverage advanced techniques to get...
around spam filters. In this case we have set up a feedback system so customers can provide us samples of spam emails that managed to pass through the filters on the Community forum and we will submit the message to our spam filtering software. This way our software will start blocking messages from that particular spammer going forward. The more samples we submit to the software the more effective it will become in terms of blocking spam.Some email providers such as [redacted] do provide the ability for customers to report spam by simply clicking a button. However our services are different from [redacted] and we don't have such a capability at this time.We realize it's likely inconvenient for the customer to report spam on our forum. We understand this is not the ideal way of reporting spam and will be looking into ways to improve this feedback system. Thank you.
To Whom It May Concern,We respond as follows to this complaint.Mr.[redacted] contacted us on January 10th,2016 and inquired about a charge of $35.90 to his credit card for additional services that renewed on December 8th,2016. Our billing team was able to explain to Mr.[redacted] what each service was for...
in detail. On January 13th, 2016 we were alerted by Mr. [redacted]'s bank that the charges were disputed. Per iPage's billing policy, if a charge is disputed with the bank a suspension plus a chargeback fee is applied to the account. Additionally, pursuant to these policies, if a chargeback is reversed the customer must supply documentation from the bank confirming such actions were taken. Mr. [redacted] has been encouraged to do so each time he has contacted us for a resolution. However, we have not received such documentation. We are happy to work with Mr. [redacted] to help resolve these issues. We have attempted to reach Mr. [redacted] directly in order to expedite and simplify the chargeback resolution process. Mr. [redacted] is encouraged to respond to the email that our customer relations team sent directly with bank documents in order to move forward and resolve this matter. Sincerely,iPage Customer Relations
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I am insulted that the company denies that I contacted their customer service department. I communicated by phone and through their consumer blog prior to submitting the complaint in question (I communicated with an individual on the blog who identified himself to be a Homestead representative - insulting response). I regret that I did not keep better records. However, their record seems no worse than mine! I will switch my service to another company this summer and warn others to stay clear of Homestead. My mistake for trusting the organization. To clarify: The service did not work when [redacted] came out, I contacted the company on more than one occasion regarding the issues without resolution (phone & consumer blog), I paid for the service without being able to use the service for over a year (foolishness on my part but I did try to contact the company), and I was overcharged for the subscription for an extended period of time. [redacted]
To Whom It May Concern,We respond as follows to this complaint:On October 13, 2017, Ms. [redacted] contacted the Revdex.com to inquire about her experience requesting a refund. After reviewing the account we found that on October 12, 2017 Ms. [redacted] was charged $103.60 USD for her Hosting...
Services, for the months of March 2017 until October, 2017. Due to a glitch in our system, the services remained active without a payment during these months, and the fee's were processed October 12, 2017 as a lump sum. We can confirm that Ms. [redacted] received a refund for the month of October, 2017 in the amount of $12.95 on October 12, 2017. Due to our policy, our agent could not process a refund for the rest of the charges. Because this was caused by a glitch in our system, we are willing to honor her request for a full refund including the prior months to October, 2017. Upon starting the refund process, we found that Ms. [redacted] has disputed this transaction via [redacted] for the refund of $90.65 USD, therefore we are unable to proceed with the refund process at this time. We have offered a direct line of communication and asked that Ms. [redacted] cancel the dispute with [redacted], and respond to the ticket [redacted] confirming this, so we can proceed with the refund process. Should Ms. [redacted] have any further questions or concerns, we will be happy to help.Thank you again for bringing this matter to our attention. Regards,iPage Customer Relations
Good afternoon,We respond as follows to this complaint. Ms. [redacted]'s credit card was used to sign up for an account with Netfirms on 10/20/2015. After Ms. [redacted] contacted us about the charges, we closed the account immediately and issued a full refund of $79.74 back to her credit card on...
10/29/2015.Thank you---[redacted]Customer Service ManagerThe Endurance International GroupT: [redacted] ¦ F: [redacted] ¦ [redacted]: [redacted].[redacted] E: [redacted].[redacted]@endurance.com
EMAIL ACCOUNT STILL NOT WORKING SEE PROOF ATTACHED1. [redacted] knows they sent notices to the wrong e-mail. [redacted] has sent notices to the correct e-mail at the one year renewal see attachments.2. I hope this complaint will continue to remain public because I think the response alone illustrates the complacency the business shows and fails to admit when its associates make mistakes that harm customers. 3. I hope the complaint will continue to remain public because their response contains admissions of how some sales manager must have wanted a commission making my account a new account as he admitted instead of restablishing the old account as promised (see attachments). At 12:20 p.m.today 11/19/14 I checked the e-mail in outlook and have posted the response with this complaint with your view (see attachment). Did he change my password because I have not, it should just be working but not working in my phone or e-mail software. This again is not reestablished and I have received no communication until this answer to this complaint about changes it seems they have taken upon themself without my knowledge or permission. But it is clearly illustrated I do not matter.4. I hope the public also enjoys the evidence in the statement where the company says it is "my burden" to prove the account was renewed for two years. I think it should show the public there can never be trust or good faith anymore with [redacted]! What is going on in this company? How dog eat dog has it become inside those walls to act in such a way to your customer. One who has multiple accounts not just the two stated. Since I am a loyal and consistent customer that simply started to be price gouged and said I do not think so. So it makes the sales staff feel better to defame my character and call me a non-payor. Attached is the two year "burden of proof" for the other account I renewed around the same time. I trusted since the calls are recorded I would not have such problems. I did not know they took it upon themselves to shorten my one account until my e-mail would not work. As I have shared any notices were sent to an old e-mail when there is an e-mail directly associated with the account that went unused by [redacted] no phone communication was made just a shut down because my conversation the previous year was not valued, just as I am not valued as a customer. This is really what it is about and the Revdex.com is a forum to notify the public of businesses who no longer value their customers. Please share copies of this complaint with [redacted] Revdex.com because [redacted] customer service is located there it seems per my understanding. 5. Can the Revdex.com please let me know how much commission or what perks this [redacted] employee receives for giving me a new account and treating me so terribly, then failing to resolve my e-mail issues. 6. Please let me know if Revdex.com has done all it can do to resolve the issues.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I believe that eHost registered the domain mane after I requested the refund to keep the fee. The full amount should have been refunded. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I understand their issue, but the service I pay for doesn't have limits. I'd consider rebuilding my site, but what [redacted] is offering is 3 hours of tech help for 1 month. That will hardly even get things started.ere.]
Regards,
[redacted]
To whom it may concern:We address this complaint as follows. [redacted] contacted us via [redacted] on June 18, 2016. Mr. [redacted] emails were not functioning properly due to his website containing malware. Since his website is infected, it gave the domain a bad reputation which in turn made email scanners believe all of his emails were spam. The resolution to this problem would be for the customer that manages the website, to clean the website files. Once the website files would be clean, the domain reputation would be better. File management is handled all by the customer and not the hosting provider as we have attempted to let the complainant know. A customer service represantative was more than happy to reach out to [redacted] and discuss this issue and even go through how to manage/delete the files off of Powweb servers. However, Mr. [redacted] declined any assitance from us and was demanding we clean the website free of charge. We do offer a product called Sitelock that would clean the website for him but it is not a free product and we were not going to guarantee anything being free until we spoke on the phone. Again, Mr. [redacted] declined any assistance from us.As of now, Mr. [redacted]' website files still contain malware and he is refusing to speak with us on the phone. [redacted] may feel free to contact support if he has any other questions.Regards,Powweb Customer Relations
To Whom it May Concern,We respond as follows to this complaint.[redacted] contacted us multiple times regarding issues that she is experiencing with her [redacted] Website Builder. We have brought many of these issues to the attention of our engineering team to assist in resolving the problems...
that the customer is experiencing.Normally, it is our policy that we cannot process a full refund of our products after the first 30 days of purchase. Since [redacted] has been a customer since 2011 and has shared feedback with us regarding her issues with the product, we have decided to refund the cost of the [redacted] web builder as well as offering six months of the customers hosting service. This is a total value of $307.93.We attempted to contact [redacted] via the phone number provided on the Revdex.com complaint as well as through the email associated with the Revdex.com complaint and the account itself. We have informed [redacted] of the refund and requested to alert us if they had any additional questions or concerns.In light of the situation, we feel that refunding the amount specified is adequate compensation for the issues that [redacted] A. [redacted] has been experiencing.Thank you,Fatcow Customer Relations
To Whom it May Concern:We had contacted the customer on February 17th, 2016 at 5:00 PM to discuss the different options that we have available. We had informed the complainant of what happened and that they were receiving free product by error. When [redacted] had performed the upgrade to a new platform all customers using the [redacted] Ecommerce Element were then switched to what they were paying for. We never advertised or stated that the [redacted] Ecommerce Element offered Unlimited pages as well as Unlimited Products.In addition to explaining to our customer that they were receiving free product from us since July 7th, 2015. We offered them a discounted alternative to get the issue resolved. We ofered a discounted version of [redacted] that would be beneficial to their website. The complainant can feel free to contact us anytime and we will honor the discounted version of [redacted]. If they wish to cancel their services, we will be more than happy to provide a prorated refund as well.Regards,iPage Customer Relations
As requested by the customer we had a representative from [redacted] call her this afternoon to discuss the complaint. As a gesture of goodwill, we have refunded one month of hosting back to the customer. In addition, we also issued her two months of hosting credit (which can be used towards future hosting renewals). Lastly, we have confirmed that account renewals will take place on the second of every month going forward. We once more apologize for the inconvenience caused by this issue and hope this will resolve the complaint.
Netfirms only refunded one year of Domain Privacy I paid for ($5.99). I paid for domain privacy for 3 years and during the whole time it was not enabled. I am owed for two more years of service that I did not receive.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint...
#[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The customer initially paid us by credit card and asked us to issue a refund by [redacted]. We have submitted the request to refund the customer by [redacted] but this process is handled manually by our Finance team and it will take up to 10 business days to process. If the customer has not received...
his refund after 10 business days, he should contact us back and we will check our records to ensure the refund has been posted to his [redacted] account.