To Whom it may concern,We respond to this complaint as follows. Ms. [redacted] contacted us on February 29,2016 and purchased our tailored design word press service. Upon purchasing the design service Ms. [redacted] was informed of the design process in which we inform customers that our design team...
will create a site using images and content provided by the customer. During the design process the design representative will perform two site reviews with the customer. This is done so that the customer is able to review the design and confirm that the design fits their needs or request any changes needed prior to the website going live. However,as a courtesy and due to Ms. [redacted]'s dissatisfaction with the initial website design, our design team provided additional rounds of revisions and rebuilt an entirely new website for Ms. [redacted]. On June 9,2016 Ms. [redacted] was informed that the site was ready to go live and was provided with the admin credentials to login to the dashboard of the new website along with the additional steps that needed to be taken to ensure the site was live on the web. It appears Ms. [redacted] had some issues with the final steps of the design process however, our design team was able to resolve the issue and launch the new website. We have reviewed the communication between Ms. [redacted] and our web design team and do feel we that we could have done a better job at communicating with Ms. [redacted] and feel there is room for improvement . At this time we have passed Ms. [redacted]'s feedback regarding her customer experience along to our design management team and have provided the proper coaching to the the design agent who handled Ms. [redacted]'s design project to ensure clear communication with our customers. Per our terms of service, design services are non refundable. However, as a gesture of goodwill we have refunded $150.00 which was charged toward the 'additional service 'Form - Tailored Design'. The refund was processed to the credit card on file ending in [redacted] and can take up to 5-7 business to appear on Ms.[redacted]'s bank account.Sincerely,Startlogic Customer Relations
We have issued refunds as follows and will cancel the customer's account:$3.99 for iPage Essential Web Hosting Plan$12.95 for Site Backups and Restore service$ 9.99 for Domain Privacy service$16.99 for .org registration fee for one yearIn addition, we will retain ownership of the following...
We can confirm the credit card on file was refunded $41.05 but it can take 7-10 business days to post to customer's credit card statement. As mentioned before, the customer does have control of his domain through the Arvixe Billing Portal. If the customer is having issues getting access to his domain still, he can let us know and we will assist him further but he should try to access the domain through the Billing Portal. Lastly, [redacted] will contact the customer again tomorrow to ensure we've covered everything.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]FAT COW makes it appear as if the company is personally handling the account and that all details were presented.What really happens with this company is that as soon as they get your credit card information / [redacted] information FAT COW will charge you regardless of what you tell them to (I have email transcript with FAT COW customer service in which they state refunds, only to realize they don't actually give you a refund, but continue to charge the account... even after constant calls trying to fix the matter, they will charge you).The only reason they're not charging me is not due to some sort of reasoning on their part, but that all my payment information that they had on file is now expired. Even then, they still sent several emails trying to charge me- yes, even after stating I want it cancelled, they've sent several emails demanding payment.Even during the period in which they made illegal, unauthorized payment on my credit card, reasoning in any sort of ethical stratosphere does not work with them. Their solution for unauthorized charges was- to just let FAT COW charge me until the time period ends. I got this answer several times from several different customer reps.They keep bringing this issue of a security question. The problem is that this account from the beginning was unauthorized- proven through emails from FAT COW confirming that the order was cancelled- after hours of the customer service rep refusing to let me cancel- there should have been no account to begin with.This is not just a misunderstanding. FAT COW is a company in which they use any means necessary to steal money. As soon as they have a customer's credit card / [redacted] information, they disregard any sort of permission needed by the account holder and will charge. Given their history, I'm not alone in this situation with the company. It's a habit they choose to run their business model with, and the company as a whole needs to be stopped.I want a refund of the past charges. I want this company closed.
Regards,
**
To whom it may concern,We respond to this complaint as follows. Our engineering team became aware of an issue with the additional product Ecwid that prevented a small portion of our customers who use Ecwid for their online store from being able to access their Ecwid control panel from within...
their iPage account. Our engineers worked diligently with our partners at Ecwid to resolve the issue as soon as possible and we are happy to inform Ms. [redacted] that the issue has now been fixed. We have emailed Ms. [redacted] and all effected customers and have advised of the resolution. We have asked Ms. [redacted] to login to her iPage account and test the functionality of the Ecwid builder to ensure she is able to access and manage her store without any issue.As a gesture of goodwill and due to the inconveince this matter may have caused Ms. [redacted], we have issued a refund in the amount of $105.00 for all charges that occurred toward Ms. [redacted]'s credit card in the month of April 2017. The refund was processed to Ms. [redacted]s card charged ending in [redacted] and will appear on her account within the next 5-7 days. Sincerely,iPage Customer Relations
Response to Revdex.com complaint # [redacted]/ [redacted] This customer’s account was initially created on 11/3/2011. The account appeared to have come due for the renewal of web hosting service on 10/19/2014, however it does indeed appear that billing renewal for this account failed, and therefore the...
account had been deleted on 12/2/2014 due to non payment. We should emphasize that our main form of communication with customers in cases such as this is through email/written correspondences. It is for this reason that we encourage all customers to make sure current and valid email contact credentials are provided on file so that we may make contact if a situation should arise. Unfortunately we cannot guarantee a phone call to be made if billing/non payment issues have been discovered. For reference the following emails were sent to this customer as a courtesy to inform of the billing past due: 10/19/2014 9:33 AM Sent Message# id:[redacted]title:Check Past Due #1 to [redacted].[redacted] 10/25/2014 9:28 AM Sent Message# id:[redacted]title:Check Past Due #2 to [redacted].[redacted] 11/02/2014 9:33 AM Sent Message# id:325 title:Check Past Due #4 to [redacted].[redacted] With regards to this customer’s domains, since the account of which the domains had been associated with had been auto deleted, this customer would need to create a free domain parking account and allow us the opportunity to move the domains into that newly created account so that we can provide them with domain management access. Our records indicate this customer had contacted our chat support team on 12/2/2014, and was informed of this, however it does appear the customer had refused this option. With domain registrations and renewals, once a domain has been registered or renewed, this process cannot be reversed and therefore this particular product is non refundable. We would encourage this customer to review our full Terms of Service and Domain Registration Agreement located at: [redacted] Regrettably this customer is not eligible for a refund pursuant to this agreement.
The customer website is hosted on a shared server environment, which means many customers share the same server resources. As such, performance of the website is affected when there is an issue with the server, or if another customer web site is causing excessive load to the server. In the past, we...
have been able to take the necessary steps to resolve the problem. However, we would like to suggest moving the site to a different server so we can work towards a more permanent solution to this problem.Please keep in mind that we cannot compensate for potential loss in revenue and we do not guarantee continuous service, but we do try our best to help solve any interruptions in service when we become aware of them. As a gesture of goodwill, we have applied a 1 month hosting credit to the account worth $59.99.
To whom it may concern, We respond to this complaint as follows. Prior to commission payments being processed all sales are reviewed for qualified commissions. When reviews are performed we use the guidelines set forth on the affiliate agreement...
([redacted]) to determine eligibility of sale. We have reviwed Ms. [redacted]'s account and can confirm a commission payment in the amount of $105.00 was processed on September 23,2016 for the sale of "[redacted]". The payment was processed to Ms. [redacted]'s [redacted] account ,[redacted] and the transaction ID is [redacted]. After further review it appears the time frame in which the sale of "[redacted]" (generated on October 19,2016) was potentially created has well past the 45 day dispute policy offered to affiliates by iPage . An affiliate has access to iPage real-time Affiliate Program statistics and activity and specifically agrees to file any tracking or commission disputes as well as any other disputes and discrepancies within 45 days after the end of the month in which the sale or event that is disputed occurred. Disputes filed after 45 days of the date on which the Qualified Purchase occurred will not be accepted by iPage and Affiliate forfeits forever any rights to a potential claim.Sincerely, iPage Customer Relations
We respond as follows to this complaint. Mr [redacted] did contact us on December 4th, 2016 in regards to cancelling his upcoming renewal for his Verio account. However it does appear at that time a check had already been sent to Verio's legacy company NTT America. The check had not been...
cashed by Verio but the Mr [redacted] was showing that the check had been chased. We did mail back the check in question but it was still showing cashed through his bank. Upon review, it appears that the check for $310.84 was cashed by Verio's legacy Company [redacted]. We were able to contact Mr [redacted] and get his refund processed to a credit card for the amount of $310.84. We will be providing him with an ABN to track this refund with his bank and following through with him until the funds are received. Sincerely,Verio Customer Relations
To Whom it may concern:We have reached out to the customer on 03/16/2016 at 9:45 AM and provided them with information about their account. They had received an email from us stating that we were going to charge their card for renewal. Mr. [redacted] did not want these charges to occur so we have...
deleted the account per their request. The customer will not receive any additional charges or emails from us. The complainant can feel free to reach out to us anytime if they have any additional inquiries.Regards,[redacted] Customer Relations
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We reviewed the attached Microsoft Word document and it contains the same text provided by the consumer under the "Complaint Details" section of her Revdex.com complaint. Therefore, we refer the customer to our response dated June 08, 2015, which we believe adequately addresses the customer's concerns. If the customer disagrees with our response, we would appreciate further details about why our response is not adequate or does not address her issues and we will be happy to look into this further. Thank you!
To Whom It May Concern, We respond as follows to this complaint. On 3/22/2016 Ms. [redacted] called in to our support staff in regards to an issue she was having with her website [redacted].com. Her website was down due to an issue that we were having with one of our Data Centers in...
Boston. Ms. [redacted] was understandably upset as this outage had occurred during a possible sale with a client who was visiting her site. Ms. [redacted] had also reached out to us, by phone and support ticket, to get the status of her Affiliate commissions that had not come through for other clients she had signed up with our Affiliate program. In the past year Ms. [redacted] had signed up a total of ten clients and only six had been processed. The agents who answered our customer’s call did not take into consideration all that Ms. [redacted] had been dealing with and handled the call poorly. This resulted in Ms. [redacted] creating a Revdex.com complaint to get her concerns addressed. We were able to get in contact with Ms. [redacted] and discuss the best possible way to approach and resolve what she had experienced. During this conversation we were able to gather the details of her customer service experience as well as insight into her business to better assist us in locating her Affiliate sales. We have since located the Affiliate sales that Ms. [redacted] had referenced. Out of the four sales, one was reverted due to violating our Affiliate terms of service, one had been processed and paid to her [redacted] account, and the other two have been placed under a second review for payout. To compensate Ms. [redacted] for her affiliate sale that had been reverted we have placed an affiliate referral credit as well as a hosting credit for one month on her account. We have also provided the unique experience Ms. [redacted] had been subjected too, to our Affiliate commision department to take under consideration during the second review of her sales. To rectify her customer service experience in regards to her inbound call we have placed two domain credits as well as three months of hosting credits onto her account. Ms. [redacted] has agreed to this offer. Regards, [redacted] Endurance International
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Prior complaint filed with Revdex.com #[redacted] was not resolved. We are left with no ability to send e-mails and our emails after switching to company's recommended service is now marked as "Spam". Company techs unable to solve the issue - give run around, drop calls and solve issues that are not existent. Company is still selling VPS service and emails under premises it will work but it does not. Company techs failed to set up correct initial settings while switched to VPS which resulted in last week's e-mail failures; they claimed to have installed a patch but not permanent, etc, etc, etc. Customer is give run around for many hours without a resolution. Complete VPS setup correctly so that we can send emails and we do not incur interruption in email service sending. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Dear Revdex.com, I have sent my [redacted] information to A Small Orange the subsidiary of The Endurance International Group, Inc. and have still not received a refund. Please reopen the complaint.For your information the [redacted] account for the $300 refund is [redacted]All the best, - [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
My original complaint had to do with my son's domain ([redacted].com) had been shut down with no notification to me at [redacted] even though I had paid to have it working for the next three years (2014 thru 2017). Sending a note to my dead son at an email site ([redacted]) which had been discontinued does not constitute adequate notification. In addition, I found the customer service people at MyDomain to be rude and uncooperative. They made no effort to help resolve the issue and refused to tell me how long my son's site had been down. At the end of the year 2014, no one at MyDomain indicated that the site was on hold, they just continued to take my money. This constitutes operating in bad faith and is a form of extortion. In the meantime, I did manage to reach a very helpful person ([redacted]) at Endurance International Group, the parent of MyDomain, who responded quickly and then spent considerable time on the phone to help me get my son [redacted]'s domain site off hold. I am very satisfied with the people at Endurance but think the people at MyDomain should be reprimanded and get further training on how to respond to difficult problems. I also think that the MyDomain people should be forced to change their policy on notification to include the person actually paying for any domain site before placing a site on hold. Finally, I would request a refund on the two years that MyDomain charged me for a service they did not provide. [redacted] A. [redacted], PhD
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have made various complains since December 2013 as [redacted] give false and misleading information concerning prices. I did NOT receive a reply.I do NOT have such and email address, as stated by [redacted]. My email is [redacted]This email has NEVER worked, the company has the responsibility to make sure that this works. I have other 5 emails working the same way.I emailed the CEO of the company who never replied. I contacted the company on the chat they say they have, the customer service asks me to wait in line and then close the window. I tried the service several times. It does not work. I gave the correct information to the company, and they are unwilling to solve! The company should pay me as our business have been losing money due to the fact that clients cannot contact us. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
No business has the right to try to change the normal course of a business transaction. If a customer is not satisfied with the purchase, he/she has the right to get a refund, and this is a strongly established and standard business tradition in America. So this proposed outcome by ipage is totally unacceptable, and Revdex.com must consider this complaint unresolved until they refund $31.98 to me. I am now retired, but was a computer programmer prior to retirement. I did business application programming, but I did not do web programming. Since I am not very experienced at web programming, I did not clearly understand what I was paying for as I explained in my original complaint which should easily enable me to receive this refund. However, because of my extensive work as a programmer, I know that any electronic transaction is relatively easy to change, and is generally easier to change than a business transaction that involves paperwork. I believe this is a matter of greed on the part of ipage, and they don't want to have to go through the process of crediting the two years ($31.98) that I requested. As a by product of my interest and participation in the world of personal computers ([redacted]), I have been a member of the [redacted] Users ([redacted]) whose membership has been more than 10,000 members, most of which are in the Houston, TX area. So I know quite a few programmers, and some of them are web programmers. We exchange important technical and vendor information on a regular basis. As a result, they have their influence on me by what they tell me, and I have an influence on them by what I tell them. And word of mouth from those conversations tend to keep going throughout the U.S.A. If ipage credits the $38.61 to me as they should (especially since [redacted] told me he would), then I will say only positive things about ipage; but if they still refuse to, then I will simply share my experience by simply stating the truth without any exaggerations or bias, and that potentially could cost ipage lots of potential customers and therefore a lot more than the $38.61 I insist on receiving from ipage. Thank you for your help.
Regards,
[redacted]
To Whom It May Concern, We respond as follows to this complaint.Mr. [redacted] issued a formal Revdex.com complaint on 2/15/2016 regarding a charge that he had incurred from our company. This charge amounted to 155.40. Mr. [redacted] was under the impression that this charge was for the renewal of domains...
that he had requested to not renew. When Mr. [redacted] investigated this charge he was informed that we do not refund for domain charges. The domains in question had in fact not renewed and where going through the end of their life cycle’s, which restricted access to these domains. All of this lead Mr. [redacted] to believe that we had renewed his domains, against his will, refused to refund, and were holding his domains. This was not the case. The cost of 155.40 was actually to renew his hosting plan. We have since reached out to Mr. [redacted] and clarified the details of what actually happened. In an effort to rectify the frustration this confusion has caused, as well as the customer service experience Mr. [redacted] has been subjected to, we have offered to place goodwill credits on his account and renew him into a discounted hosting plan. The amount of credits we placed was equal to three months of his original hosting costs, or $38.85. The plan we renewed him into was for $69.24 for the year. Since we swapped out his plan close to its renew date we were able to prorate a refund for the $155.40 and place it on his account in the form of credits. This prorated refund amounted to $70.97, adding that to the $38.85 already on the account leaves $109.82 in goodwill credits for the customer. The amount of $109.82 was unforeseen in our initial calculations, Mr. [redacted] had accepted the offer of the goodwill credits and the discounted plan, but was not aware of the prorated refund. I have notified him of this additional amount explaining that he will be able to use that for is future hosting costs or product purchases.
To Whom It May Concern:We have reached out to this customer and assisted them with what they were complaining about. We had made an agreement that we will do a prorated refund plus the last four weeks of hosting. We have downgraded the Hosting account to a Domain parking account. We issued a $60.00...
refund to the cedit card on file. The customer is more than welcome to continue hosting with us at any time.Sincerely,iPage Customer Relations
To Whom it may concern,We respond to this complaint as follows. Ms. [redacted] contacted us on February 29,2016 and purchased our tailored design word press service. Upon purchasing the design service Ms. [redacted] was informed of the design process in which we inform customers that our design team...
will create a site using images and content provided by the customer. During the design process the design representative will perform two site reviews with the customer. This is done so that the customer is able to review the design and confirm that the design fits their needs or request any changes needed prior to the website going live. However,as a courtesy and due to Ms. [redacted]'s dissatisfaction with the initial website design, our design team provided additional rounds of revisions and rebuilt an entirely new website for Ms. [redacted]. On June 9,2016 Ms. [redacted] was informed that the site was ready to go live and was provided with the admin credentials to login to the dashboard of the new website along with the additional steps that needed to be taken to ensure the site was live on the web. It appears Ms. [redacted] had some issues with the final steps of the design process however, our design team was able to resolve the issue and launch the new website. We have reviewed the communication between Ms. [redacted] and our web design team and do feel we that we could have done a better job at communicating with Ms. [redacted] and feel there is room for improvement . At this time we have passed Ms. [redacted]'s feedback regarding her customer experience along to our design management team and have provided the proper coaching to the the design agent who handled Ms. [redacted]'s design project to ensure clear communication with our customers. Per our terms of service, design services are non refundable. However, as a gesture of goodwill we have refunded $150.00 which was charged toward the 'additional service 'Form - Tailored Design'. The refund was processed to the credit card on file ending in [redacted] and can take up to 5-7 business to appear on Ms.[redacted]'s bank account.Sincerely,Startlogic Customer Relations
We have issued refunds as follows and will cancel the customer's account:$3.99 for iPage Essential Web Hosting Plan$12.95 for Site Backups and Restore service$ 9.99 for Domain Privacy service$16.99 for .org registration fee for one yearIn addition, we will retain ownership of the following...
domains:mylifeismycanvas.commylifeismycanvas.org
We can confirm the credit card on file was refunded $41.05 but it can take 7-10 business days to post to customer's credit card statement. As mentioned before, the customer does have control of his domain through the Arvixe Billing Portal. If the customer is having issues getting access to his domain still, he can let us know and we will assist him further but he should try to access the domain through the Billing Portal. Lastly, [redacted] will contact the customer again tomorrow to ensure we've covered everything.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]FAT COW makes it appear as if the company is personally handling the account and that all details were presented.What really happens with this company is that as soon as they get your credit card information / [redacted] information FAT COW will charge you regardless of what you tell them to (I have email transcript with FAT COW customer service in which they state refunds, only to realize they don't actually give you a refund, but continue to charge the account... even after constant calls trying to fix the matter, they will charge you).The only reason they're not charging me is not due to some sort of reasoning on their part, but that all my payment information that they had on file is now expired. Even then, they still sent several emails trying to charge me- yes, even after stating I want it cancelled, they've sent several emails demanding payment.Even during the period in which they made illegal, unauthorized payment on my credit card, reasoning in any sort of ethical stratosphere does not work with them. Their solution for unauthorized charges was- to just let FAT COW charge me until the time period ends. I got this answer several times from several different customer reps.They keep bringing this issue of a security question. The problem is that this account from the beginning was unauthorized- proven through emails from FAT COW confirming that the order was cancelled- after hours of the customer service rep refusing to let me cancel- there should have been no account to begin with.This is not just a misunderstanding. FAT COW is a company in which they use any means necessary to steal money. As soon as they have a customer's credit card / [redacted] information, they disregard any sort of permission needed by the account holder and will charge. Given their history, I'm not alone in this situation with the company. It's a habit they choose to run their business model with, and the company as a whole needs to be stopped.I want a refund of the past charges. I want this company closed.
Regards,
**
To whom it may concern,We respond to this complaint as follows. Our engineering team became aware of an issue with the additional product Ecwid that prevented a small portion of our customers who use Ecwid for their online store from being able to access their Ecwid control panel from within...
their iPage account. Our engineers worked diligently with our partners at Ecwid to resolve the issue as soon as possible and we are happy to inform Ms. [redacted] that the issue has now been fixed. We have emailed Ms. [redacted] and all effected customers and have advised of the resolution. We have asked Ms. [redacted] to login to her iPage account and test the functionality of the Ecwid builder to ensure she is able to access and manage her store without any issue.As a gesture of goodwill and due to the inconveince this matter may have caused Ms. [redacted], we have issued a refund in the amount of $105.00 for all charges that occurred toward Ms. [redacted]'s credit card in the month of April 2017. The refund was processed to Ms. [redacted]s card charged ending in [redacted] and will appear on her account within the next 5-7 days. Sincerely,iPage Customer Relations
Response to Revdex.com complaint # [redacted]/ [redacted] This customer’s account was initially created on 11/3/2011. The account appeared to have come due for the renewal of web hosting service on 10/19/2014, however it does indeed appear that billing renewal for this account failed, and therefore the...
account had been deleted on 12/2/2014 due to non payment. We should emphasize that our main form of communication with customers in cases such as this is through email/written correspondences. It is for this reason that we encourage all customers to make sure current and valid email contact credentials are provided on file so that we may make contact if a situation should arise. Unfortunately we cannot guarantee a phone call to be made if billing/non payment issues have been discovered. For reference the following emails were sent to this customer as a courtesy to inform of the billing past due: 10/19/2014 9:33 AM Sent Message# id:[redacted]title:Check Past Due #1 to [redacted].[redacted] 10/25/2014 9:28 AM Sent Message# id:[redacted]title:Check Past Due #2 to [redacted].[redacted] 11/02/2014 9:33 AM Sent Message# id:325 title:Check Past Due #4 to [redacted].[redacted] With regards to this customer’s domains, since the account of which the domains had been associated with had been auto deleted, this customer would need to create a free domain parking account and allow us the opportunity to move the domains into that newly created account so that we can provide them with domain management access. Our records indicate this customer had contacted our chat support team on 12/2/2014, and was informed of this, however it does appear the customer had refused this option. With domain registrations and renewals, once a domain has been registered or renewed, this process cannot be reversed and therefore this particular product is non refundable. We would encourage this customer to review our full Terms of Service and Domain Registration Agreement located at: [redacted] Regrettably this customer is not eligible for a refund pursuant to this agreement.
The customer website is hosted on a shared server environment, which means many customers share the same server resources. As such, performance of the website is affected when there is an issue with the server, or if another customer web site is causing excessive load to the server. In the past, we...
have been able to take the necessary steps to resolve the problem. However, we would like to suggest moving the site to a different server so we can work towards a more permanent solution to this problem.Please keep in mind that we cannot compensate for potential loss in revenue and we do not guarantee continuous service, but we do try our best to help solve any interruptions in service when we become aware of them. As a gesture of goodwill, we have applied a 1 month hosting credit to the account worth $59.99.
To whom it may concern, We respond to this complaint as follows. Prior to commission payments being processed all sales are reviewed for qualified commissions. When reviews are performed we use the guidelines set forth on the affiliate agreement...
([redacted]) to determine eligibility of sale. We have reviwed Ms. [redacted]'s account and can confirm a commission payment in the amount of $105.00 was processed on September 23,2016 for the sale of "[redacted]". The payment was processed to Ms. [redacted]'s [redacted] account ,[redacted] and the transaction ID is [redacted]. After further review it appears the time frame in which the sale of "[redacted]" (generated on October 19,2016) was potentially created has well past the 45 day dispute policy offered to affiliates by iPage . An affiliate has access to iPage real-time Affiliate Program statistics and activity and specifically agrees to file any tracking or commission disputes as well as any other disputes and discrepancies within 45 days after the end of the month in which the sale or event that is disputed occurred. Disputes filed after 45 days of the date on which the Qualified Purchase occurred will not be accepted by iPage and Affiliate forfeits forever any rights to a potential claim.Sincerely, iPage Customer Relations
We respond as follows to this complaint. Mr [redacted] did contact us on December 4th, 2016 in regards to cancelling his upcoming renewal for his Verio account. However it does appear at that time a check had already been sent to Verio's legacy company NTT America. The check had not been...
cashed by Verio but the Mr [redacted] was showing that the check had been chased. We did mail back the check in question but it was still showing cashed through his bank. Upon review, it appears that the check for $310.84 was cashed by Verio's legacy Company [redacted]. We were able to contact Mr [redacted] and get his refund processed to a credit card for the amount of $310.84. We will be providing him with an ABN to track this refund with his bank and following through with him until the funds are received. Sincerely,Verio Customer Relations
To Whom it may concern:We have reached out to the customer on 03/16/2016 at 9:45 AM and provided them with information about their account. They had received an email from us stating that we were going to charge their card for renewal. Mr. [redacted] did not want these charges to occur so we have...
deleted the account per their request. The customer will not receive any additional charges or emails from us. The complainant can feel free to reach out to us anytime if they have any additional inquiries.Regards,[redacted] Customer Relations
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We reviewed the attached Microsoft Word document and it contains the same text provided by the consumer under the "Complaint Details" section of her Revdex.com complaint. Therefore, we refer the customer to our response dated June 08, 2015, which we believe adequately addresses the customer's concerns. If the customer disagrees with our response, we would appreciate further details about why our response is not adequate or does not address her issues and we will be happy to look into this further. Thank you!
To Whom It May Concern, We respond as follows to this complaint. On 3/22/2016 Ms. [redacted] called in to our support staff in regards to an issue she was having with her website [redacted].com. Her website was down due to an issue that we were having with one of our Data Centers in...
Boston. Ms. [redacted] was understandably upset as this outage had occurred during a possible sale with a client who was visiting her site. Ms. [redacted] had also reached out to us, by phone and support ticket, to get the status of her Affiliate commissions that had not come through for other clients she had signed up with our Affiliate program. In the past year Ms. [redacted] had signed up a total of ten clients and only six had been processed. The agents who answered our customer’s call did not take into consideration all that Ms. [redacted] had been dealing with and handled the call poorly. This resulted in Ms. [redacted] creating a Revdex.com complaint to get her concerns addressed. We were able to get in contact with Ms. [redacted] and discuss the best possible way to approach and resolve what she had experienced. During this conversation we were able to gather the details of her customer service experience as well as insight into her business to better assist us in locating her Affiliate sales. We have since located the Affiliate sales that Ms. [redacted] had referenced. Out of the four sales, one was reverted due to violating our Affiliate terms of service, one had been processed and paid to her [redacted] account, and the other two have been placed under a second review for payout. To compensate Ms. [redacted] for her affiliate sale that had been reverted we have placed an affiliate referral credit as well as a hosting credit for one month on her account. We have also provided the unique experience Ms. [redacted] had been subjected too, to our Affiliate commision department to take under consideration during the second review of her sales. To rectify her customer service experience in regards to her inbound call we have placed two domain credits as well as three months of hosting credits onto her account. Ms. [redacted] has agreed to this offer. Regards, [redacted] Endurance International
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Prior complaint filed with Revdex.com #[redacted] was not resolved. We are left with no ability to send e-mails and our emails after switching to company's recommended service is now marked as "Spam". Company techs unable to solve the issue - give run around, drop calls and solve issues that are not existent. Company is still selling VPS service and emails under premises it will work but it does not. Company techs failed to set up correct initial settings while switched to VPS which resulted in last week's e-mail failures; they claimed to have installed a patch but not permanent, etc, etc, etc. Customer is give run around for many hours without a resolution. Complete VPS setup correctly so that we can send emails and we do not incur interruption in email service sending. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Dear Revdex.com, I have sent my [redacted] information to A Small Orange the subsidiary of The Endurance International Group, Inc. and have still not received a refund. Please reopen the complaint.For your information the [redacted] account for the $300 refund is [redacted]All the best, - [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
My original complaint had to do with my son's domain ([redacted].com) had been shut down with no notification to me at [redacted] even though I had paid to have it working for the next three years (2014 thru 2017). Sending a note to my dead son at an email site ([redacted]) which had been discontinued does not constitute adequate notification. In addition, I found the customer service people at MyDomain to be rude and uncooperative. They made no effort to help resolve the issue and refused to tell me how long my son's site had been down. At the end of the year 2014, no one at MyDomain indicated that the site was on hold, they just continued to take my money. This constitutes operating in bad faith and is a form of extortion. In the meantime, I did manage to reach a very helpful person ([redacted]) at Endurance International Group, the parent of MyDomain, who responded quickly and then spent considerable time on the phone to help me get my son [redacted]'s domain site off hold. I am very satisfied with the people at Endurance but think the people at MyDomain should be reprimanded and get further training on how to respond to difficult problems. I also think that the MyDomain people should be forced to change their policy on notification to include the person actually paying for any domain site before placing a site on hold. Finally, I would request a refund on the two years that MyDomain charged me for a service they did not provide. [redacted] A. [redacted], PhD
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have made various complains since December 2013 as [redacted] give false and misleading information concerning prices. I did NOT receive a reply.I do NOT have such and email address, as stated by [redacted]. My email is [redacted]This email has NEVER worked, the company has the responsibility to make sure that this works. I have other 5 emails working the same way.I emailed the CEO of the company who never replied. I contacted the company on the chat they say they have, the customer service asks me to wait in line and then close the window. I tried the service several times. It does not work. I gave the correct information to the company, and they are unwilling to solve! The company should pay me as our business have been losing money due to the fact that clients cannot contact us. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
No business has the right to try to change the normal course of a business transaction. If a customer is not satisfied with the purchase, he/she has the right to get a refund, and this is a strongly established and standard business tradition in America. So this proposed outcome by ipage is totally unacceptable, and Revdex.com must consider this complaint unresolved until they refund $31.98 to me. I am now retired, but was a computer programmer prior to retirement. I did business application programming, but I did not do web programming. Since I am not very experienced at web programming, I did not clearly understand what I was paying for as I explained in my original complaint which should easily enable me to receive this refund. However, because of my extensive work as a programmer, I know that any electronic transaction is relatively easy to change, and is generally easier to change than a business transaction that involves paperwork. I believe this is a matter of greed on the part of ipage, and they don't want to have to go through the process of crediting the two years ($31.98) that I requested. As a by product of my interest and participation in the world of personal computers ([redacted]), I have been a member of the [redacted] Users ([redacted]) whose membership has been more than 10,000 members, most of which are in the Houston, TX area. So I know quite a few programmers, and some of them are web programmers. We exchange important technical and vendor information on a regular basis. As a result, they have their influence on me by what they tell me, and I have an influence on them by what I tell them. And word of mouth from those conversations tend to keep going throughout the U.S.A. If ipage credits the $38.61 to me as they should (especially since [redacted] told me he would), then I will say only positive things about ipage; but if they still refuse to, then I will simply share my experience by simply stating the truth without any exaggerations or bias, and that potentially could cost ipage lots of potential customers and therefore a lot more than the $38.61 I insist on receiving from ipage. Thank you for your help.
Regards,
[redacted]
To Whom It May Concern, We respond as follows to this complaint.Mr. [redacted] issued a formal Revdex.com complaint on 2/15/2016 regarding a charge that he had incurred from our company. This charge amounted to 155.40. Mr. [redacted] was under the impression that this charge was for the renewal of domains...
that he had requested to not renew. When Mr. [redacted] investigated this charge he was informed that we do not refund for domain charges. The domains in question had in fact not renewed and where going through the end of their life cycle’s, which restricted access to these domains. All of this lead Mr. [redacted] to believe that we had renewed his domains, against his will, refused to refund, and were holding his domains. This was not the case. The cost of 155.40 was actually to renew his hosting plan. We have since reached out to Mr. [redacted] and clarified the details of what actually happened. In an effort to rectify the frustration this confusion has caused, as well as the customer service experience Mr. [redacted] has been subjected to, we have offered to place goodwill credits on his account and renew him into a discounted hosting plan. The amount of credits we placed was equal to three months of his original hosting costs, or $38.85. The plan we renewed him into was for $69.24 for the year. Since we swapped out his plan close to its renew date we were able to prorate a refund for the $155.40 and place it on his account in the form of credits. This prorated refund amounted to $70.97, adding that to the $38.85 already on the account leaves $109.82 in goodwill credits for the customer. The amount of $109.82 was unforeseen in our initial calculations, Mr. [redacted] had accepted the offer of the goodwill credits and the discounted plan, but was not aware of the prorated refund. I have notified him of this additional amount explaining that he will be able to use that for is future hosting costs or product purchases.
To Whom It May Concern:We have reached out to this customer and assisted them with what they were complaining about. We had made an agreement that we will do a prorated refund plus the last four weeks of hosting. We have downgraded the Hosting account to a Domain parking account. We issued a $60.00...
refund to the cedit card on file. The customer is more than welcome to continue hosting with us at any time.Sincerely,iPage Customer Relations