AMG Holding

Defective equipment
Ordered a stair lift in late January. Initially, I couldn't get an installer to install the stair lift for approximately 2 weeks after the stair lift arrived at my hom . It worked for approximately 1 week then it became faulty. I've been unable to get it repaired after making multiple calls to ameriglide and the installers

inferior products, company refuses to return . Sent man to repair chair needs complete mechanism. Seat replacement and motor. I have requested refund
Model number *** Serial number ***
Purchased Chair February 2019 paid $1800+ for chair company kept changing delivery dates 3-4 times finally received chair April 2019 . Upon receiving chair needs complete mechanism , seat is broken down , motor issues according to Mark(repairman) Arms sit to high NO SUPPORT.
We Have made repeated calls to the Ameriglide and Pride company I request a refund. Repair man Mark (325)*** from the Abilene area checked the chair out and said chair needs to be rebuilt.

Late Delivery, Missing Parts and Manufacturing Defects

I ordered and paid for an outside elevator in July, which was not delivered until November, despite an initial promise it would be shipped in mid-September. It was advertised as "plug and play."

There were many missing parts. Because the manufacturer did not supply a parts list, the missing items were not discovered until the installer reached that stage of the installation. On three different occasions, he had to discontinue work and wait for the missing parts. This caused weeks of further delay.

Once constructed, we found a number of manufacturing defects. The elevator tower came in two sections. The top section is larger than the bottom, resulting in an uneven joint which caused a bumpy ride when the rollers passed over it. Other parts also did not fit together properly. The motor cover isn't long enough to fit over the frame. The brakes and limit switches were not working properly. The bumpy ride triggered a switch which caused the elevator to stop abruptly between floors. Fortunately, there were no people on it at the time. They would have been trapped for hours.

Ameriglide does not respond to my phone calls or emails. As another reviewer wrote, once they have your money, they are done with you.

I therefore hired an elevator specialist to see if they could get the elevator to work properly. They ground down the protrusion to even out the joint, and inserted shims to fill in gaps which were causing the elevator to wobble. They fixed several switches. I had to buy two dozen stainless screws because they were not delivered, to complete the installation. All in all, I incurred about $2400 in extra expense to fix the defects.

I purchased a *** stair lift for my mother. Now nine months later it is beeping constantly with the code power over load. I called *** and a tech came out. After replacing the battery, it still beeps and a few tries the tech talked to someone on the phone and stated it was the mother board. He still charged me $339.00 and then informed about the motherboard needing replace and a service charge to replace it. I am appalled and outage that the mother board could go in only nine months and then gauged to replace it in-which I refused to pay for the repairs, because it should all be under warranty.

We purchased an amerglide stairlift. They failed to ship the order and when I called they seem to not haveca clue as to what happened. They claimed the order was not picked. Took over 20 days to get the stairlift as my mother has cancer and can barely get up the steps. They do not care. On top of this the installer claimed he was sick and we were supposed to have the stairlift installed by today. The stairlift was delivered last Monday and it is now the 7th. The installer was supposed to be here by 3 and it is now 4:09 . He is not answering my calls or text. I just called and talked to *** the manager. All I can say is STEER CLEAR ONCE THEY GET YOUR MONEY GOOD LUCK!!! THEY CLAIM THEY ONLY HAVE 1 INSTALLER IN MY AREA AS THEY SIT ON THEIR A#%$ AND DO NOTHING!!!! Instead of paying gas for another installer to come from another area they have my mother and I suffer. At this point we are considering legal action. We are held hostage by these no good people!!!!!!

WILL NOT RETURN MY CALLS ABOUT FIXING MY 82 MOTHER CHAIR LIFT. BEEN ALMOST 2 WEEKS. NEED IT FIXED ASAP. THEY COULD AT LEAST CALL ME BACK ANS SET UP APPOINTMENT TO COME OUT AND FIX

Purchased a stairlift chair for my mom in August 2019. Chair was installed on the 8/18 and became inoperable in October approximately 6-8 weeks after installation. Ameriglide told me they would consider repairing the equipment if it broke down within 2 weeks of installation. But because it's been 8 weeks they will not pay for the repair. I've asked the salesman to speak with someone else within his company to which he replied I'm the only manager here. I find it very difficult to understand a chair would break down with a few weeks without being defective. My mom is 91 years old with osteoarthritis and weighs less than 100 pounds.Ameriglide should at least consider looking at the equipment to at least determine if the product is defective without charging a repair cost.
Product_Or_Service: Chair lift

Called "***" for a quote, found out they lost "*** " as Florida service provider. The service provider intercepted my deal and when I made the salesperson "***" aware via email complaint/concern. He divulged my emails directly to him= "*** of "*** " next thing you know I'm being bothered & threaten by this "handyman" that goes around working on commercial equipment UNLICENSED - Going up the chain to a Mr. *** who lied and said that my information was never breached and his response "seriously?" & stated that this person is allowed to work without a license on commercial lifts,etc.. this is NOT RIGHT! THIS person won't respond to my genuine concerns and seems to be ignoring me. Don't share your information with them & check out who they recommend because their ethics are poor at best!

My parents purchased the stair lift on 4/26. Still waiting for remote control service that was supposed to be included - senior citizens
My parents - who are in their late 80s purchased the stair lift on 4/26. The remotes (though on receipt) were not received with the lift. We called them - they apologized and sent out remotes. Those were received appx. 1.5 weeks later. The remotes didn't work. So then we and my parents got linked with tech support. The tech support guy said "they sent the wrong remotes". They sent new ones, but the new ones required installation - as the receivers were different. All of this took about 1 month.

Here we are 7/29 - still no service guy has contact them to come and replace - we just keep getting the runaround. So, I am hoping this gets us somewhere.

Since both parents need the stair lift and they don't go up and down at the same time - we are just waiting and not hoping for an accident.

I've never been so frustrated!!

Failure to Deliver Product as Advertised and Contracted
Purchase of *** Full Platform Vehicle Lift via internet on 7/1/2019. AmeriGlide advertised the product as "Quick Ship", and defined this as shipping within 3 days of order. However, seller sent email on 7/5/2019 that order had been "processed", and shipping would occur within 5 business days from PA. Contacted seller's customer service staff on 7/15/2019 to inquire about order status. *** stated he would have to research further, promised call back within 30 minutes. Over 4 hours later, I once again contacted customer service, and *** stated he hadn't heard back from the manufacturer (***), thus the reason he hadn't called back. I explained his lack of urgency researching the matter was unacceptable, as was taking over $2,300 of my money and not providing the product in the time promised. I asked to speak to his supervisor, and was transferred to another line which stated the party was on the phone, and proceeded to leave a message.
I later contacted *** customer service, and upon research, informed that NO ORDER EXISTED WITH ***! The email received from Ameriglide stating the product would be shipped from PA indicated that the order may have been placed with the former shipping facility for ***. *** acquired *** in November 2018, and began shipping the *** product line from a facility in Florida beginning 6/1/2019.

The seller, Ameriglide, is in breach of contract, and is liable to buyer for loss of use. In addition, seller's negligence and failure to provide the vehicle lift as contracted prevents buyer from transporting medically necessary power wheelchair and/or mobility scooter, thereby restricting activities of buyer during delay.

Great sales team, but when they get your money its over. I am a General contractor and Electrical contractor it TN., I purchased an outdoor elevator for a customer and all seemed to be going fine I told them it was a rush order to make a deadline, the response was if you pay in full when you order we will make it happen and pay for install. I wanted to install myself and they told me that that would not work that if I installed the elevator it would not be warranted, later they told me this was not true. I paid the full amount of the elevator, plus the 4700.00 install fee and all was set. I received a delivery date and was told it would be installed within a week of delivery, great if it would have happened that way.
The elevator shows up 2 weeks after promised date after many many calls to the salesman, and this is where it really gets good. I was told the install manager would be it touch to get it installed but never heard from him until I got the salesman to give me a contact number, so after a week goes by and I get in touch with him he gives me an install date of 2 weeks later, I am on a deadline. The day before the install date I call to make sure we are still on for the install and he does not know who I am. I call my salesman again and get a new install date and talk to the install manager again, now it gets even better. He tells me that I will have to supply him with labor and tools to get the job completed and that he will cover the cost, I'm on a deadline so lets get it completed.
Install manager shows up we get the elevator installed to make a long story short and I ask who to give a invoice to for time labor and tools and he told me to give it to the homeowners, I do have all of this documented. So after paying 4700.00 for install Ameriglide sends one man out to oversee install and I'm screwed, but I see the install manager is not going to do what he said so I call my salesman again. The salesman told me he would put me in touch with the President of the company [ *** ]. And I get a text from *** saying he would send me 500.00 to compensate me what a joke then he said he would up it to 1000.00, witch was 1/2 of my invoice and I told him I would not agree to that and I would give him a bad review. So after 3 weeks of not hearing from *** I texted him back for a status update and he told me that he would still give me 1000.00 but if he did I would have to sign a agreement not to leave a bad review. Now remember has a invoice from me that he is refusing to pay and again this is all documented. I told him I would not sign and my invoice stands, and his response was to be carful what I posted as a review because he would have his attorneys look into it.
So bottom line I got threaded with attorneys, paid 4700.00 for install that I did 80% of and did not get compensated for and it was not delivered or install on the promised date, and I still have an outstanding invoice with they, and I don't think it will be paid unless I take action against them

My Church received had a chairlift installed on 6/7 The chairlift stopped working on 6/9. No one has serviced the chair or returned it
My church *** purchased a chairlift on 5/27. It was delivered on 6/3. The installer did not come to install the chair until 6/7 despite being told the chair had arrived. And he would be there once it arrived. He refused to come saying the delivery was incomplete. He only agreed to come when I took pictures of the contents of the box. Then he still took a few days.
The chair was installed on 6/7. It stopped functioning on 6/9. I called the installer and he said he would be on site that week to service the chair. Repeated calls into the week occurred in which he either did not return or did not answer. On the occasion he did answer, he condescendingly told me to be patient and informed me he would be on location either Thursday 6/13 or Friday 6/14. Neither day did he show up. I called the manufacturer who only referred me to the installation department who then intern said they would insure the installer (Paul is his name) would come out. He never did. I called the manufacturer again. And he informed me that the chair was working when the installer left. Implying that he does not have to rush as it must have been user error. It has now been 9 days since the dysfunction of the chair and we have had Service. We are still under warranty and have paid $4600 for a chair that is not working. We have had 2 Sunday services so far with no working chairlift. Our seniors still have to struggle up the stairs with a brand new chairlift sitting there.

Purchased a Lift Chair in Dec 2018. Chair delivered Jan 2019. AmeriGlide would not replace the chair. Service Tech -Chair cannot be repaired.
Pride LIft Chair Serial #*** purchased Dec 2018 for $1000.00 including tax. Chair cannot be repaired according to Service Tech. AmeriGlide will not stand by the Product and the warranty is for one year.

Nice showroom, which was unexpected for a stair lift store. The staff was helpful and really seemed to understand how important this was for my mother-in-law and family. We will probably be back for something else.

We have always thought the Revdex.com was a place to file complaints as it appears most do by the reviews I have read here. I came to the Revdex.com today to file a complaint on a plumbing company and when I saw the Revdex.com now has ratings I started thinking I should leave a nice rating for Ameriglide as they have changed my life. We have purchased a vertical platform lift, scooter, and stair lift from Ameriglide and we gave nothing but rave comments for their prices, knowledge, and support. Great company, great equipment, and their support is outstanding.

Sales reps were nice and the Raleigh store had a lot of lift chairs. It looked like more recliners than most furniture stores have. The store was very impressive and *** was very helpful over the phone and when we decided to go to the store.

Purchased a brand new chair lift for stairs. Hasn't worked correctly since it was installed.
Chair lift has never worked properly. Installer had issues when he installed it. Thought he had it fixed. 2 days later lift dead again. Installer returned and changed batteries. 2 days later dead again. Have repeatedly called company for over 3 weeks and keep getting run around about having a technician come and diagnose/ fix/ replace unit. This has been installed for my mother in law to get upstairs and hasn't been able to do so. Unit installed 2 months ago

Buyer Beware:
Ameriglide Inc. is very responsive on the sales end but once they have your money it's a different story. Purchased the Horizon chair lift on Nov 07, 2018 ($2,744 with installation), equipment arrived on Nov 13, 2018 installer came on Nov 14, 2018 and discovered the wrong parts were sent then left the job because it couldn't be completed (boxes still on the floor). Subsequent (numerous) calls and e-mails to Ameriglide Inc. about the status of the correct parts shipment have to date been unanswered. There is no customer service department, even the sales associate's manager is non-responsive. It appears that once materials are shipped and received your on your own (good luck). A fraud investigation has been initiated by my bank.

I called Ameriglide because my stair lift will not work. I called numerous times and was transferred many times to employees who did not help me.
I ordered a stair lift from AmeriGlide on 8/30/18 and it was installed on 9/25/18.It stopped working when my electric went off on 11/16/18. It is a *** Stair Lift. The order number is ***, and the approval code is ***. The item is #***. My customer # is ***, salesperson ***, total cost w/ standard installation was $2,423, which was paid on the phone by credit card. After the electric came back on, I tried to use the stair lift, and it would not work, it was dead.
I called AmeriGlide on 11/20/18, when the first customer service agent transferred me to the second one, who then transferred me to a third agent. The third agent transferred me to *** of PA, phone number 724***, they said I had the wrong number and to call *** at ***, which makes absolutely no sense. Then, I called back *** of PA and the greeting message said the company was Air Force Recruiting, which does not make sense because I called the same number that was ***. After all of this confusion, I gave up and called the Revdex.com.

I purchased an Ameriglide stair lift in May of 2018. the chair was installed in September and worked for a week.
After the stair lift was installed on September 7, 2018 it worked for a week. We immediately contacted Ameriglide and they suggested that we use a handyman to fix their product. After many phone calls and complaints they sent me a new motherboard which I had to install myself. I had my son install the motherboard and it still does not work. I paid $9000.00 for this lift and I have to try and fix it. I keep getting the run around from this company. I am very disabled with a bad back and it takes a lot out of me to climb stairs. I feel like they took my money and now its my problem that their product does not work. I would never recommend this company to anyone!