[redacted] Dear [redacted] ***, Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records [redacted] placed an order on January *, Via ***The order was shipped on I have attached the proof of delivery for your recordsNational Collector’s Mint strives for 100% customer satisfactionWe do hope that this matter is brought to a resolutionSincerely, Meghan J [redacted] Customer Service Manager
[redacted] Dear Mediator, Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our recordsOn January *, 2016, [redacted] placed an order via our automated interactive systemDuring the call she selected five Moran Silver Dollars and one Uncirculated Morgan Silver DollarThe order totaled $This order was delivered on January **, 2016, per the delivery confirmation provided by [redacted] with tracking number [redacted] On January *, [redacted] (husband) spoke with our customer service department, and was advised of full return instructionHe advised they would be retuning the Uncirculated Morgan for a refundAs soon as we receive this coin back we will process a refund to the [redacted] card used to place the order ending in Exp 08/National Collector’s Mint strives for 100% customer satisfactionWe do hope that this matter is brought to a resolutionSincerely, Meghan J [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Curious that ALL other businesses contacted bout opt-out mail list were complied with; but businesses such as this revert to the old dodge of prepaid schmooze to stretch their aggressive marketerring tactics to the limi,regardless.Dies not fly with me, here or anywhere, only alienates one further with only word BAD = Bad Advertizing Dodge - Good Day, Good Bye In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here [redacted] [redacted] [redacted] Dear [redacted] , Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records [redacted] contacted our customer service department and asked to be removed from our mailing listAt that time the request was put it and he was advised it could take up to days to completely cycle out of our mail system [redacted] should not receive any more mailings after that time period Please feel free to contact me directly with any questions you may have Sincerely, Meghan J [redacted] Customer Service ManagerNational Collector’s Mint
[redacted] [redacted] [redacted] *** Dear [redacted] , Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records When [redacted] spoke with our representative we immediately put in the request for him to be removed from the mailing listHe was advised that it would take approximately days to be removed from our mailing listSome of our mailing can be preprinted up to daysThis is why we give the full days for customers to be removed completely Please feel free to contact me directly with any questions you may have Sincerely, Meghan J [redacted] Customer Service ManagerNational Collector’s Mint s why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becau This company is lying I clearly ordered Morgan Silver Dollars ONLY for plus $shipping No where on the order form does it state I wanted an uncirculated coin for an additional Please see the website below for what I ordered No where on that page does it mention an uncirculated coin [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have told these people several times, at least 20, to stop harassing me & put me on the DO NOT contact listThe date that they gave you is ONLY one time that I contacted themThere were several more before thatThis is a lame excuse from themI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Tell us w [redacted] [redacted] [redacted] *** Dear [redacted] , Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records [redacted] contacted our customer service department and asked to be removed from our mailing listAt that time the request was put it and he was advised it could take up to days to completely cycle out of our mail system [redacted] should not receive any more mailings after that time period [redacted] ***s’ order # [redacted] has exceeded our day return policyBecause National Collector’s Mint strives for 100% customer satisfaction we will extend his return time an additional weeksOnce we receive the items we will provide a refund to his Discover card ending in ***We do hope that this matter is brought to a resolution Please feel free to contact me directly with any questions you may have Sincerely, Meghan J [redacted] Customer Service ManagerNational Collector’s Mint hy here
*** ** ***
*** *** *** *** *** ** *** ***
*** *** *** **
*** ***
*** ** ***
*** *** *** ***
*** *** Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately
reviewed our records On July ***, 2016, *** *** placed an order with our company for Morgan Silver Dollars for $This promotion was not associated with a golden JFK pieceShe may be getting this promotion mixed up with another company The reason the order has not been shipped as of yet is because the credit card she provided a Visa card ending in *** had declined in our systemWe would be more than happy to ship *** *** her order if she provides a different payment method or we can run the same card when the funds are available National Collector’s Mint strives for 100% customer satisfactionWe do hope that this matter is brought to a resolution Sincerely, Meghan J*** Customer Service Manager National Collector’s Mint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau
This company is lying. I clearly ordered 5 Morgan Silver Dollars ONLY for 149.50 plus $12 shipping. No where on the order form does it state I wanted an uncirculated coin for an additional 69.00. Please see the website below for what I ordered. No where on that page does it mention an uncirculated coin. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Now they state 90 days, when it was first stated 15, maybe 60 days- a bit of schmoozing going on here; typical considering board co-directors, which have every confidence of goings on, or even consider/care.They were so fast to enter my name, now it takes almost an eternity to remove it, plus Pennsylvania State Law prohibits such antics, and is being reported there for action, inasmuch as company is reticent to abide about decent privacy and an insult to one's intelligence for one to make a rational, definite, intelligent decision
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mediator,
Thank you for bringing this matter to our attention. Upon receipt of this complaint, we immediately...
reviewed our records.
On June [redacted] placed an order for a 1992 Gold Panda Coin. This item had to be specially ordered as the customer requested. [redacted] is on a payment plan for 3 monthly installments before the coin can be shipped. We assure you she is covered by our 60day money back guarantee. If [redacted] wishes to cancel the order we can do this as well.
National Collector’s Mint strives for 100% customer satisfaction. We do hope that this matter is brought to a resolution.
Sincerely,
Meghan J[redacted]
Customer Service Manager
National Collector’s Mint
[redacted] ID: [redacted] Order # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. Uponreceipt of this complaint, we...
immediately reviewed our records. [redacted] has one outstanding order that was placedon 04/**/15 for eight Certified Morgan Silver Dollars totaling $49,700.00. The order was put on a 3 -payment layawayplan per the customer’s request and the order will be shipped on or around 06/**/2015when the final payment is collected. There are no other outstanding orders forthis customer nor has he been sent any invoices for payment. [redacted] did attempt to place a second orderwith the company totaling $73,160.00. However when he failed to respond to aconfirmation e-mail, the order was cancelled. No charges were ever incurred by[redacted] for said order. Our investigation showed that [redacted] participatedin each transaction and had an understanding of what he was purchasing. [redacted] certainly was in no way threatenedor mislead into purchasing. This order wasalso verified by management with the customer. We do want to state that the individual making thisinquiry is not our customer. Please feel free to contact me directly with anyquestions you may have. Sincerely, [redacted]
[redacted]
[redacted]
*
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] Dear [redacted], Thank you for bringing this matter to our attention....
Upon receipt of this complaint, we immediately reviewed our records. The online advertisement was showing an initial price of $19.95 with free S & H which was a typo. It then prompts you to clink on the link where it shows the correct price of $29.95 with free S & H. Our management has reviewed the call when [redacted] called in with the discrepancy and found that the representative should have escalated the call to management that that point. However, because the initial price was listed as $19.95 with free S & H we will honor that price if [redacted] would still like to place the order. We attempted to call [redacted] previously and was not able to reach her. She can call me directly at ###-###-#### so she can directly place the order. We strive for 100 % customer satisfaction so we hope that this brings the matter to a satisfactory conclusion. Sincerely, Meghan J[redacted] Customer Service Manager National Collectors Mint
[redacted]
*
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
*
[redacted]
[redacted] Dear [redacted], Thank you for bringing this matter to our attention. Upon receipt of this...
complaint, we immediately reviewed our records. Our management has reviewed the call and found that our agent correctly represented the product which [redacted] called in for. Nonetheless, as is our policy, we issued a prompt no - questions- asked refund to [redacted] in the amount of $1,890.00 on his [redacted] ending in [redacted] upon his return of the product. We strive for 100 % customer satisfaction so we hope that this brings the matter to a satisfactory conclusion. Sincerely, Meghan J[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] ps. I DID NOT SELECT THAT 6TH COIN. But as long as they'll reimburse my return shipping I am satisfied with the resolution.
[redacted] Dear [redacted] ***, Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records [redacted] placed an order on January *, Via ***The order was shipped on I have attached the proof of delivery for your recordsNational Collector’s Mint strives for 100% customer satisfactionWe do hope that this matter is brought to a resolutionSincerely, Meghan J [redacted] Customer Service Manager
[redacted] Dear Mediator, Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our recordsOn January *, 2016, [redacted] placed an order via our automated interactive systemDuring the call she selected five Moran Silver Dollars and one Uncirculated Morgan Silver DollarThe order totaled $This order was delivered on January **, 2016, per the delivery confirmation provided by [redacted] with tracking number [redacted] On January *, [redacted] (husband) spoke with our customer service department, and was advised of full return instructionHe advised they would be retuning the Uncirculated Morgan for a refundAs soon as we receive this coin back we will process a refund to the [redacted] card used to place the order ending in Exp 08/National Collector’s Mint strives for 100% customer satisfactionWe do hope that this matter is brought to a resolutionSincerely, Meghan J [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Curious that ALL other businesses contacted bout opt-out mail list were complied with; but businesses such as this revert to the old dodge of prepaid schmooze to stretch their aggressive marketerring tactics to the limi,regardless.Dies not fly with me, here or anywhere, only alienates one further with only word BAD = Bad Advertizing Dodge - Good Day, Good Bye In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here [redacted] [redacted] [redacted] Dear [redacted] , Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records [redacted] contacted our customer service department and asked to be removed from our mailing listAt that time the request was put it and he was advised it could take up to days to completely cycle out of our mail system [redacted] should not receive any more mailings after that time period Please feel free to contact me directly with any questions you may have Sincerely, Meghan J [redacted] Customer Service ManagerNational Collector’s Mint
[redacted] [redacted] [redacted] *** Dear [redacted] , Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records When [redacted] spoke with our representative we immediately put in the request for him to be removed from the mailing listHe was advised that it would take approximately days to be removed from our mailing listSome of our mailing can be preprinted up to daysThis is why we give the full days for customers to be removed completely Please feel free to contact me directly with any questions you may have Sincerely, Meghan J [redacted] Customer Service ManagerNational Collector’s Mint s why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becau This company is lying I clearly ordered Morgan Silver Dollars ONLY for plus $shipping No where on the order form does it state I wanted an uncirculated coin for an additional Please see the website below for what I ordered No where on that page does it mention an uncirculated coin [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have told these people several times, at least 20, to stop harassing me & put me on the DO NOT contact listThe date that they gave you is ONLY one time that I contacted themThere were several more before thatThis is a lame excuse from themI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Tell us w [redacted] [redacted] [redacted] *** Dear [redacted] , Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately reviewed our records [redacted] contacted our customer service department and asked to be removed from our mailing listAt that time the request was put it and he was advised it could take up to days to completely cycle out of our mail system [redacted] should not receive any more mailings after that time period [redacted] ***s’ order # [redacted] has exceeded our day return policyBecause National Collector’s Mint strives for 100% customer satisfaction we will extend his return time an additional weeksOnce we receive the items we will provide a refund to his Discover card ending in ***We do hope that this matter is brought to a resolution Please feel free to contact me directly with any questions you may have Sincerely, Meghan J [redacted] Customer Service ManagerNational Collector’s Mint hy here
*** ** ***
*** *** *** *** *** ** *** ***
*** *** *** **
*** ***
*** ** ***
*** *** *** ***
*** *** Thank you for bringing this matter to our attentionUpon receipt of this complaint, we immediately
reviewed our records On July ***, 2016, *** *** placed an order with our company for Morgan Silver Dollars for $This promotion was not associated with a golden JFK pieceShe may be getting this promotion mixed up with another company The reason the order has not been shipped as of yet is because the credit card she provided a Visa card ending in *** had declined in our systemWe would be more than happy to ship *** *** her order if she provides a different payment method or we can run the same card when the funds are available National Collector’s Mint strives for 100% customer satisfactionWe do hope that this matter is brought to a resolution Sincerely, Meghan J*** Customer Service Manager National Collector’s Mint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau
This company is lying. I clearly ordered 5 Morgan Silver Dollars ONLY for 149.50 plus $12 shipping. No where on the order form does it state I wanted an uncirculated coin for an additional 69.00. Please see the website below for what I ordered. No where on that page does it mention an uncirculated coin. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Now they state 90 days, when it was first stated 15, maybe 60 days- a bit of schmoozing going on here; typical considering board co-directors, which have every confidence of goings on, or even consider/care.They were so fast to enter my name, now it takes almost an eternity to remove it, plus Pennsylvania State Law prohibits such antics, and is being reported there for action, inasmuch as company is reticent to abide about decent privacy and an insult to one's intelligence for one to make a rational, definite, intelligent decision
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mediator,
Thank you for bringing this matter to our attention. Upon receipt of this complaint, we immediately...
reviewed our records.
On June [redacted] placed an order for a 1992 Gold Panda Coin. This item had to be specially ordered as the customer requested. [redacted] is on a payment plan for 3 monthly installments before the coin can be shipped. We assure you she is covered by our 60day money back guarantee. If [redacted] wishes to cancel the order we can do this as well.
National Collector’s Mint strives for 100% customer satisfaction. We do hope that this matter is brought to a resolution.
Sincerely,
Meghan J[redacted]
Customer Service Manager
National Collector’s Mint
[redacted]
[redacted] ID: [redacted] Order # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. Uponreceipt of this complaint, we...
immediately reviewed our records. [redacted] has one outstanding order that was placedon 04/**/15 for eight Certified Morgan Silver Dollars totaling $49,700.00. The order was put on a 3 -payment layawayplan per the customer’s request and the order will be shipped on or around 06/**/2015when the final payment is collected. There are no other outstanding orders forthis customer nor has he been sent any invoices for payment. [redacted] did attempt to place a second orderwith the company totaling $73,160.00. However when he failed to respond to aconfirmation e-mail, the order was cancelled. No charges were ever incurred by[redacted] for said order. Our investigation showed that [redacted] participatedin each transaction and had an understanding of what he was purchasing. [redacted] certainly was in no way threatenedor mislead into purchasing. This order wasalso verified by management with the customer. We do want to state that the individual making thisinquiry is not our customer. Please feel free to contact me directly with anyquestions you may have. Sincerely, [redacted]
[redacted]
[redacted]
*
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted] Dear [redacted], Thank you for bringing this matter to our attention....
Upon receipt of this complaint, we immediately reviewed our records. The online advertisement was showing an initial price of $19.95 with free S & H which was a typo. It then prompts you to clink on the link where it shows the correct price of $29.95 with free S & H. Our management has reviewed the call when [redacted] called in with the discrepancy and found that the representative should have escalated the call to management that that point. However, because the initial price was listed as $19.95 with free S & H we will honor that price if [redacted] would still like to place the order. We attempted to call [redacted] previously and was not able to reach her. She can call me directly at ###-###-#### so she can directly place the order. We strive for 100 % customer satisfaction so we hope that this brings the matter to a satisfactory conclusion. Sincerely, Meghan J[redacted] Customer Service Manager National Collectors Mint
[redacted]
*
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
*
[redacted]
[redacted] Dear [redacted], Thank you for bringing this matter to our attention. Upon receipt of this...
complaint, we immediately reviewed our records. Our management has reviewed the call and found that our agent correctly represented the product which [redacted] called in for. Nonetheless, as is our policy, we issued a prompt no - questions- asked refund to [redacted] in the amount of $1,890.00 on his [redacted] ending in [redacted] upon his return of the product. We strive for 100 % customer satisfaction so we hope that this brings the matter to a satisfactory conclusion. Sincerely, Meghan J[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] ps. I DID NOT SELECT THAT 6TH COIN. But as long as they'll reimburse my return shipping I am satisfied with the resolution.