Amherst & Area Chamber of Commerce

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* ID: [redacted]   Dear [redacted],   Thank you for bringing this matter to our attention. Upon receipt of this complaint, we immediately reviewed our...

records.   [redacted] contacted our customer service department 5/**/17 and asked to be added to our do not call list. At that time the request was put it and should she not receive any more calls after that time period.   We do ask for a death certificate for consumer protection and our records; however the request was put in affect without that as a courtesy. We do hope that this matter is brought to a resolution   Please feel free to contact me directly with any questions you may have.    Sincerely,     Meghan J[redacted] Customer Service Manager National Collector’s Mint

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[redacted] Dear Mediator, Thank you for bringing this matter to our attention. Upon receipt of this complaint, we immediately reviewed our records. On January...

*, 2016, [redacted] placed an order via our automated interactive system. During the call she selected five Moran Silver Dollars and one Uncirculated Morgan Silver Dollar. The order totaled $230.50 This order was delivered on January **, 2016, per the delivery confirmation provided by [redacted] with tracking number [redacted] On January *, 2016 [redacted] (husband) spoke with our customer service department, and was advised of full return instruction. He advised they would be retuning the Uncirculated Morgan for a refund. As soon as we receive this coin back we will process a refund to the [redacted] card used to place the order ending in 4616 Exp 08/18. National Collector’s Mint strives for 100% customer satisfaction. We do hope that this matter is brought to a resolution. Sincerely, Meghan J[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Curious that ALL other businesses contacted bout opt-out mail list were complied with; but businesses such as this revert to the old dodge of prepaid schmooze to stretch their aggressive marketerring tactics to the limi,regardless.Dies not fly with me, here or anywhere, only alienates one further with only word BAD = Bad Advertizing Dodge - Good Day, Good Bye
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
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Revdex.com:
I have told these people several times, at least 20, to stop harassing me & put me on the DO NOT contact list. The date that they gave you is ONLY one time that I contacted them. There were several more before that. This is a lame excuse from them. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
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[redacted] Dear [redacted], Thank you for bringing this matter to our attention. Upon receipt of this complaint, we immediately...

reviewed our records. [redacted] placed an order on January *, 2016 Via [redacted]. The order was shipped on 1/*/2016 per [redacted]. Per the tracking information the package was either delayed or lost. At that point we reshipped the order. The reship was delivered and signed for per [redacted] on 1[redacted]/2016. I have attached the proof of delivery for your records. National Collector’s Mint strives for 100% customer satisfaction. We do hope that this matter is brought to a resolution. Sincerely, Meghan J[redacted] Customer Service Manager

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[redacted]  [redacted] Dear [redacted] Thank you for bringing this matter to our attention. Upon receipt of this complaint, we immediately reviewed our records. [redacted] is correct she did order this order from our website. However, the (1) uncirculated Morgan Silver Dollar was chosen as well as the 5 Morgan Silver Dollars. [redacted] is well within the 60 day money back guarantee she can return it for a refund. We will also reimburse the shipping and handling cost for her return if she encloses a receipt of the cost from the shipper. We do advise she follow all the instructions for return on the rear of his invoice. She can return the coin to our warehouse: FMC Processing Center [redacted]
[redacted] National Collector’s Mint strives for 100% customer satisfaction. We do hope that this matter is brought to a resolution. Sincerely, Meghan J[redacted] Customer Service Manager National Collector’s Mint

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[redacted] Dear [redacted], Thank you for bringing this matter to our attention. Upon receipt of this complaint,...

we immediately reviewed our records.  [redacted] contacted our customer service department 01/**/17 and asked to be removed from our mailing list. At that time the request was put it and he was advised it could take up to 90 days to completely cycle out of our mail system. [redacted] should not receive any more mailings after that time period. [redacted]s’ order # [redacted] has exceeded our 60 day return policy. Because National Collector’s Mint strives for 100% customer satisfaction we will extend his return time an additional 2 weeks. Once we receive the items we will provide a refund to his Discover card ending in [redacted]. We do hope that this matter is brought to a resolution Please feel free to contact me directly with any questions you may have.   Sincerely,  Meghan J[redacted] Customer Service ManagerNational Collector’s Mint   hy here...

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[redacted]  Dear [redacted], Thank you for bringing this matter to our attention. Upon receipt of this...

complaint, we immediately reviewed our records.  [redacted] contacted our customer service department 12/**/2016 and asked to be removed from our mailing list. At that time the request was put it and he was advised it could take up to 90 days to completely cycle out of our mail system. [redacted] should not receive any more mailings after that time period.  Please feel free to contact me directly with any questions you may have.   Sincerely,  Meghan J[redacted] Customer Service ManagerNational Collector’s Mint  ..

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[redacted] Dear [redacted], Thank you for bringing this matter to our attention. Upon receipt of this complaint, we immediately reviewed our records.  When [redacted] spoke with our representative we immediately put in the request for him to be removed from the mailing list. He was advised that it would take approximately 60 days to be removed from our mailing list. Some of our mailing can be preprinted up to 90 days. This is why we give the full 90 days for customers to be removed completely.   Please feel free to contact me directly with any questions you may have.   Sincerely,  Meghan J[redacted] Customer Service ManagerNational Collector’s Mint  s why here...