Amika

I bought the first hair dryer brush Amika one year ago and stopped working in 6 months, and I used once a week. it was replaced for the beauty store where I bought it and the new one stopped in 4 months. I don’t recommend this brush.

At this time, I have been contacted directly by amika regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They refuse to replace the defected hair dryer They offered me to purchase an extended warranty at a cost to me along with having to pay for shipping the dry back to them and than I would have to pay the shipping (their charge which is double the cost) for the replacement hair dryer back to me I offered to pay the extended warranty and pay ship the hair dryer back to the company They refused to ship the new back to me at no chargeAfter paying over $for a hair dryer that didn't last months I think this is unreasonable and they need to stand by their products They are selling a product to the consumers that are defected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

In response to Liz’s complaint, it is as she statedShe emailed on the [redacted] of January asking how to return her purchase made December ***We replied that we apologize, but we only allow returns on unused items within days of receiptReceipt, of course meaning the day it was received, not bought We are certain that our warranty policy on the return of hair tools is nearly indistinguishable from our peers in the beauty and hair tool industry, not only in its policy, but in its placement on our websiteWe are very sorry we were not able to assist her further Thank you for your time, xo, amika

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi, I will try to make this as brief and factual as possible
I have attached a complete email thread of my correspondence with *** ***There may be some emails left out that she sent to others in the company, as well as her stylist and her stylist’s assistant *** contacted us in December regarding her sister’s hair dryer
The dryer had stopped working and she wanted to have it replaced
She then called as spoke with me before I replied to her email
The one year manufacturer’s warranty had expired and I informed her she’d need to purchase a new warranty, along with sending in the dryer and a check for shipping and handling
She was upset, so I told her I would ask my superiors to waive the shipping fee, but that it was unlikely they would do so since her warranty had expired My superiors declined, I informed her of their decision, and sent her our warranty policy so she would have instructions for returning her tool She emailed several more times, each time we responded in a timely manner and were more than willing to assist her
December ***, she emailed asking about coming by our office and dropping off her tool for replacement
I replied that would be fine, advised her of the $processing fee, and told her to let me know when she’d like to come in so I can have her replacement ready We did not hear from her again until March, when she emailed stating that she filed a complaint and that it would be impossible for her to come into the office We would love to resolve this issue
As we’ve told her, there are certainly times when we can make exceptions, but unfortunately, her case is not one of them
It a standard policy that we have had in place for years Thank you for your time, xo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I refuse to purchase and or pay for any additional products from your company You produce and sell expensive, defective hair dyers I have done plenty of research and contacted several people who have bought your product and more than 75% of them have had the same thing happen to them Your products need to be taken off the market or at the very least be sold at a discount store for not more than $ Your advertising a professional hair dryer that costs well over $ This is advertisement and I consider it to be consumer fraud I would like my money returned to me in full from this company
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I emailed the company about my disappointment with the amika accomplice blow dryer. After a few weeks of using this product I noticed it was having a green shock and would get cool. I spent alot of money on this blow dryer and it's most certainly a defective one. I am so disappointed because I can not afford to get a new one and I feel for the price the blow dryer should be replaced.

Ordered hot air Brush tool on the 20/7/18 received shipping e-mail 23/7/18. Until today 14/8/2018 I have yet to receive it.
Tried sending e-mails, called them, etc no response ...
There quick to take your money but the rest is just lousy customer service..
The funny thing about it, in order to cancel my order and receive my money back, you have to sent them an e-mail .. but they never reply!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved as Amika sent me the tool replacement and I don't have to follow-up with them. It was frustrating to keep chasing after them and not knowing what was going on. Thanks for your help Revdex.com, appreciated it!
Sincerely,
[redacted]

Hello,It's unfortunate that [redacted] does not want to take advantage of our offer to offset her shipping cost with some of our hair-care. We do feel we have provided excellent costumer service to help her replace her dryer. We have been responsive, communicative and willing to compromise, solely hoping to resolve this issue even though we feel our warranty policy is fair.lWe cannot offer her a refund, namely because her sister's dryer was purchased via the Home Shopping Network. Our return policy is only applicable for items purchased directly from us through our website. We received no proceeds from her HSN sale, and so [redacted] would need to contact HSN for any refund requests.Thank you for your time,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We informed her that we believe in 2010, the year of her purchase, most retailers were...

including lifetime warranties with our tools. She stated that since it had been so long, she had thrown away her styler and paperwork.   Today, we have sent her a new styler with a lifetime warranty.   Thank you for your time,   [redacted]

I am totally extremely disappointed about my experience of Amika MOVOS ii. I am a long term costumer of amika. I bought all of the Amika products in HongKong and Macau. I had big and small hair dryer, 5ptriple curler, big and small titanium styler and the MOVOS ii styler. And so many different hair care products.I am totally so trust and so loyalty to the products and the global professional of Amika. But in last two day , when I go to the Japan Fukuoka airport and do the customs inspection, they took my MOVOS ii and confiscate it. Their reason was about my MOVOS ii cannot separate the battery. So I cannot picked it on board with me, my luggage was check in already and I were in the departure gate already. I had no any chance to deliver this to Macau. I only can throw it. OMG, I just bought it for half year and it costs me HKD:3280. It was completely ruined my travel trip and my emotions. I were cry on the airplane. Did you know how much the Styler important for me, I cannot live without the styler. My hair is not easy to styling, that’s why I used so many money to buy a lot of product in Amika. I am a model , My hair need to be prefect to work on my job.I am so disappointed with Amika. How come no one tell that me that I cannot use the Amika products to travel? I can not find any information or warning about that in the instructions .
Do you know when I can not used the styler to make my hair will how much influence my daily life. I even do not dare to go out and my depression systoms appear again. Please give me a professional responsibility feedback. I am short hair now. So I only can use the MOVOSii to style my hair.

Thank you so much
Disappointed costumer in Macau

At this time, I have been contacted...

directly by amika  regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 They refuse to replace the defected hair dryer.  They offered me to purchase an extended warranty at a cost to me along with having to pay for shipping the dry back to them and than I would have to pay the shipping (their charge which is double the cost) for the replacement hair dryer back to me.
 I offered to pay the extended warranty and pay ship the hair dryer back to the company.  They refused to ship the new back to me at no charge. After paying over $100.00 for a hair dryer that didn't last 12 months I think this is unreasonable and they need to stand by their products.  They are selling a product to the consumers that are defected.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Amika regarding complaint ID [redacted].
Sincerely,
[redacted]

In response to Liz’s complaint, it is as she stated. She emailed on the [redacted] of January asking how to return her purchase made December [redacted]. We replied that we apologize, but we only allow returns on unused items within 7 days of receipt. Receipt, of course meaning the day it was received, not...

bought.   We are certain that our warranty policy on the return of hair tools is nearly indistinguishable from our peers in the beauty and hair tool industry, not only in its policy, but in its placement on our website. We are very sorry we were not able to assist her further.   Thank you for your time,   xo, amika

Review: I bought a hair straightner from the company and it fell apart, lifetime warranity but the company want me to pay 22.95 plus 39.99 to get a new one / this is a scam I want a refundDesired Settlement: after I received a e mail they wanted more money from me I want a refund

Business

Response:

Dear [redacted]:

Thank you for writing us in regards to [redacted]’s complaint. On Mon, July **, 2013 at 1:43 pm, we received an email from [redacted] regarding how to get his defective styler replaced. On the same day at 3:45pm we responded with an email which contained all-inclusive manufacturer warranty directions that explain exactly how to get a defective styler replaced no matter what the circumstance.

He then responded by accusing us of being scammers which is not the truth at all. Our sole purpose is to provide the highest level of customer service and warranty support possible while providing the most innovative and hair-healthy styler/haircare options. We don’t have to offer any warranty policy at all, however we offer the absolute best, most supportive warranty program in the industry so that we may fully stand behind our products and greatly-valued consumers 100%.

It isn’t necessarily our fault that his styler broke, however we’re happy to replace such regardless via our one-of-a-kind manufacturer warranty program. Every single one of our styler boxes contains a pamphlet that clearly explains our manufacturer warranty, and such has been included for your convenience. With most other high-end styler companies, the consumer only receives 1, maybe 2 yrs warranty options. With our company, there are always lifetime warranty options available.

[redacted] states in his complaint that he would have to pay $22.95, plus $39.99 to get his styler repaired. In his email to us he wrote that he has had the styler under a year and in reference to the pamphlet that comes in each styler box and our warranty instructions emailed to him, if he has owned the styler under a year then he would only owe the $22.95 US s/h fee as long as receipt proof is provided with his warranty claim. The $39.99 is an option for our consumers to purchase a manufacturer Amika lifetime warranty.

Via our 07.**.13 email to [redacted], we informed him of the following:

We don’t own or operate the retailers, we are only the manufacturers. We never processed his payment, therefore it isn’t possible for us to refund him any amount of money. We can’t mislead anyone in speaking for the policies of the retail business, they must be directly dealt with.

We do not supply replacement parts or repairs, under warranty we only supply a brand new replacement styler along with free gifts. At anytime, [redacted] may still obtain a brand new warranty replacement styler via our Amika manufacturer warranty policy. We are truly sorry to hear that he is upset, of course we want every consumer to have a positive and satisfying experience upon purchasing our high-end stylers. In order to treat every consumer with complete fairness and respect, the above manufacturer warranty policy must be followed in order to complete a warranty claim at anytime, no matter how the styler broke. It could be completely the consumer’s fault that the styler is damaged and we’ll replace it via our warranty policy.

We do sincerely hope that we have addressed all the concerns in regards to this complaint. We really do look forward to completing [redacted]’s warranty claim in compliance with our manufacturer warranty policy.

Please let us know if we can be of any further assistance and we thank you both greatly for your time and communication. Happy summer!

Business

Response:

Thanks for your communication. It isn't necessarily our fault that your styler broke, however we're more than willing to replace it with a brand new one regardless. :^)

We have already clearly explained our warranty policy, the mandatory fees regarding such, and exactly what our particular warranty policy offers. We are sorry that you're upset with the fees, yet as already explained in our first response, we pay about $400 to complete just one consumer warranty claim. The consumer pays minimal fees and always has the option to receive lifetime warranty options which is very rare in this business due to the very high expense to the manufacturer to complete just one warranty claim. With most other styler companies, after 1, maybe 2 years, your only option is to buy a brand new styler and no future warranty options are available. This a professional business service, and there are many professional fees involved in order to get the free brand new replacement styler to your door.

We have thousands upon thousands of worldwide consumers whom are very grateful for our one-of-a-kind warranty policy. It is very reassuring to our consumers to be supported by us 100% in knowing that no matter how or when their high-end styler may break, there are always warranty replacement options so that their original investment may be covered for a lifetime if he/she chooses such an option. That is the best service available.

For each warranty claim, the consumer must have a valid, up-to-date warranty and the s/h fee must be paid as well. We don't charge anything for the brand new styler worth hundreds, yet there are minimal fees to get the brand new free styler to the consumer's address of choice.

If you'd like to take advantage of this professional service, please follow the directions in our warranty policy. Included with every brand new replacement styler are free gifts in order to help the consumer cover costs, and as a token of our gratitude as well. Our manufacturer warranty policy is also explained on the pamphlet that comes in each styler box.

We look forward to assisting you further, thanks for taking the time to communicate with us. Happy summer!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

when I bought the item the sales clerk never and I do mean NEVER said there is a charge for broken items what I was told was if it breaks "WE WILL REPLACE IT FREE " nowhere in that statement there is any fees involved. maybe when you should print on the box if you break this your screwed and by the way it will cost you almost half to replace. thanks for buying this junk sucker!!!!!!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Back in December of 2010, a new straighter was advertised to me at a mall kiosk. The man selling it to me had a straighter that would "help improve your hair health as well as curl and straighten it. So that's what I asked for for Christmas. I shopped around, but that was the straighter I wanted. I went back to the mall kiosk to find the man there once again. Giving me his selling speech, I was already hooked. I was told, "It comes with a life time warranty and that if the plates or anything ever break you can just send it back. I will also throw in a bottle of conditioner for free." Awesome! After Christmas the kiosk was gone. Three years later I began to have electrical problems and my product would not stay on. I emailed the company on how to receive a new one. It was then I found out about all of the return fees. I kindly emailed the company and said that the man had said nothing about having to purchasing an extended warranty and that I was told it came included. The worker responded with the same message she sent me before with just highlighted parts. I felt offended. I could read, but I had been given misinformation. I would have to buy a ~$50.00 package and pay $23 to receive a new straighter. I was NEVER informed that I had to do any further purchasing. I was specifically told it came with the purchasing of the straighter. I do not have a store to return it to, the kiosk is gone. The people who have been emailing me have been rude to me. They let people who were not prepared sell their product and give misleading information. They will not take any responsibility.Desired Settlement: I want a new straighter like I was promised when I purchased mine without having to buy a package. I am willing to pay the shipping and handling fee.

Consumer

Response:

At this time, I have not been contacted by Amika regarding complaint ID [redacted].

Sincerely,

Business

Response:

We informed her that we believe in 2010, the year of her purchase, most retailers were including lifetime warranties with our tools. She stated that since it had been so long, she had thrown away her styler and paperwork. Today, we have sent her a new styler with a lifetime warranty. Thank you for your time, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a "Mini Ionic Hairdryer" from Amika ([redacted]) on December **, 2014 to be delivered via postal mail. (order #[redacted]). I paid $52.00, which included free shipping. The item arrived approximately 10 days ago. The hairdryer does not suit my purposes, so over the weekend I packaged it up to return it. I rea[redacted]ed there was no return slip or instructions included, so this morning (Monday 1/**/15) I emailed Amika and requested return instructions. They indicated the item could only be returned within 7 days of receipt. It says this NO WHERE on the packing slip, or on the original invoice. At no time during the buying process on the website did it indicate the limited return policy. The only way to be aware of it is to click on a tiny link at the bottom of the webpage that says "policies" in order to find this information; the company does not make it easily or readily available to the customer otherwise. This feels like purposeful obfuscation at the expense of the consumer.Desired Settlement: Full refund for the originally paid price of the item.

Business

Response:

In response to Liz’s complaint, it is as she stated. She emailed on the [redacted] of January asking how to return her purchase made December [redacted]. We replied that we apologize, but we only allow returns on unused items within 7 days of receipt. Receipt, of course meaning the day it was received, not bought. We are certain that our warranty policy on the return of hair tools is nearly indistinguishable from our peers in the beauty and hair tool industry, not only in its policy, but in its placement on our website. We are very sorry we were not able to assist her further. Thank you for your time, xo, amika

Review: I purchased a hair dryer end of November 2013 for a Holiday gift on HSN. The gift was given on December [redacted] 2013. The receiptant did not start to use it until After December [redacted] (given it was a Christmas gift). The hair dryer blew out around the 1st week of December 2014. I contacted HSN and they gave me Amika's information and said I had to contract them directly. This was less than 1 year of use, however since it was purchased in November, it was 12 days after the 1 year warranty expired.Spending over $100.00 for a "professional hair dryer" should not blow out in 11 months of use. I ave talked to several people and come to find out apparently this happens frequently. I have all the original paper work, receipts and the box with all attachments it was delivered in. I contracted the company as I was instructed. I emailed them several times since December [redacted], 2014 however they will not come to a resolution with me. This product should be taken off the market if the company will not stand by it.Desired Settlement: I would like a replacement if the company has fixed the problem with their product and will stand by it so it will last more than 11 months. if not I am requesting a full refund. I would also like this bureau to investigate this issue to see how many customers have the same issue and stop them from selling a product that does not work or reliable.

Consumer

Response:

At this time, I have been contacted directly by amika regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They refuse to replace the defected hair dryer. They offered me to purchase an extended warranty at a cost to me along with having to pay for shipping the dry back to them and than I would have to pay the shipping (their charge which is double the cost) for the replacement hair dryer back to me.

I offered to pay the extended warranty and pay ship the hair dryer back to the company. They refused to ship the new back to me at no charge. After paying over $100.00 for a hair dryer that didn't last 12 months I think this is unreasonable and they need to stand by their products. They are selling a product to the consumers that are defected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, I will try to make this as brief and factual as possible. I have attached a complete email thread of my correspondence with [redacted]. There may be some emails left out that she sent to others in the company, as well as her stylist and her stylist’s assistant. [redacted] contacted us in December 2014 regarding her sister’s hair dryer. The dryer had stopped working and she wanted to have it replaced. She then called as spoke with me before I replied to her email. The one year manufacturer’s warranty had expired and I informed her she’d need to purchase a new warranty, along with sending in the dryer and a check for shipping and handling. She was upset, so I told her I would ask my superiors to waive the shipping fee, but that it was unlikely they would do so since her warranty had expired. My superiors declined, I informed her of their decision, and sent her our warranty policy so she would have instructions for returning her tool. She emailed several more times, each time we responded in a timely manner and were more than willing to assist her. December [redacted], she emailed asking about coming by our office and dropping off her tool for replacement. I replied that would be fine, advised her of the $10 processing fee, and told her to let me know when she’d like to come in so I can have her replacement ready. We did not hear from her again until March, when she emailed stating that she filed a complaint and that it would be impossible for her to come into the office. We would love to resolve this issue. As we’ve told her, there are certainly times when we can make exceptions, but unfortunately, her case is not one of them. It a standard policy that we have had in place for years. Thank you for your time, xo, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I refuse to purchase and or pay for any additional products from your company. You produce and sell expensive, defective hair dyers. I have done plenty of research and contacted several people who have bought your product and more than 75% of them have had the same thing happen to them. Your products need to be taken off the market or at the very least be sold at a discount store for not more than $10.00. Your advertising a professional hair dryer that costs well over $100.00. This is false advertisement and I consider it to be consumer fraud. I would like my money returned to me in full from this company.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,It's unfortunate that [redacted] does not want to take advantage of our offer to offset her shipping cost with some of our hair-care. We do feel we have provided excellent costumer service to help her replace her dryer. We have been responsive, communicative and willing to compromise, solely hoping to resolve this issue even though we feel our warranty policy is fair.lWe cannot offer her a refund, namely because her sister's dryer was purchased via the Home Shopping Network. Our return policy is only applicable for items purchased directly from us through our website. We received no proceeds from her HSN sale, and so [redacted] would need to contact HSN for any refund requests.Thank you for your time,