Sent: Tuesday, August 16, 6:PMSubject: Revdex.com Case # *** Dear Revdex.com,
"">Sorry for the delay in responding this query back We processed full refund per customer's preference way back on 9th December We would appreciate if this query could get mark as resolved We have also sent an email to customer and awaiting response Regards, Alex
Sent: Tuesday, August 16, 6:PMSubject: Revdex.com Case # *** - Ergode
Dear Revdex.com,
9.5pt;">
Sorry for the delay in responding this query back
We do feel bad if our customers are not satisfiedWe would appreciate if customer allow us to refund her with out return and consider our request to resolve this query
We have also sent an email to customer and awaiting response
Regards,
Alex
DO NOT USE THIS COMPANY as you can tell by the D+ rating they are a horrible companyThey put products up online that they do not actually have, the item I received had an invoice from *** where they were the buyer and I was the shipping addressOnce receiving my item it was not the one pictured or in the descriptionThe item I ordered was a figure the original version of the figure and they sent me the Re Released version, upon contacting them( which will take forever as they have different email addresses and different phone numbers that don't get answeredOnce you finally get a hold of someone they are very rude and not helpfulOnce they told me they were going to do my refund/return I said I was going to call back the next day to verify and was told "I won't let you call back"when I asked to talk to the supervisor I was also told "I am the senior supervisor"So if the management team is talking to customers like that it just shows how much this company DOES NOT CAREI wish they had negative #s for ratings I would give them that
Ordered a product from the cutebabybuy.com websiteAfter charge cleared received email asking for photocopies of debit card, driver's license, print and signature, and print of numbers on cardsHave never been asked for these things in all my online shopping historyReported them to my credit union as a scam company, and had my card cancelled and charge disputedCalls to the support number ring enough times to make you think there is no answering service before going to a generic machine message that will most likely not be returned
From: Customer Support *** Sent: Monday, January 25, 12:AM*** *** ***
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Revdex.com, We have already resolved the case by giving the customer the difference amountKindly confirm with the customer and close the caseRegards, Bruce
Dear Revdex.com / *** ***,
background-">
Firstly please accept our sincerest apology for an inconvenience being caused to you / Customer
We do understand your frustration towards this matter as refund got delayed due to many gaps and the way item arrived got damage during transitAlso you being unaware that item would be fulfilled by third-party
In case you still have that lamp, we request you to please dispose if offWe have processed Full refund back to your original mode of payment via Sears system as being third party vendor all we receives it your Name, Number & Shipping Address rest all confidential information remains with sears.
You may approach Sears customer service to check about your refund status
We once urge you to accept our sincerest apology as we never had intention to under serve you
Do call us back at and ask for meIn case am not around kindly leave a message with an adviser who answers the call I'll get back to you
Regards,
Edward
( Manager - Customer Service )
Order a Christmas gift through ***.*** and AMI Ventures Inc as the third party sellerI placed the order on 11/26/and payment was immediately withdrawnOn 11/30/I received an email that my item has been shipped and was to be delivered by 12/09/Today is 12/16/and I still have not received my itemCalled AMI Ventures Inc and was told that my item hadn't been shipped, they have tracking on it and that I needed to wait longer because it's not coming from the United StatesAlmost a month after taking my money they haven't even shipped my itemAfter asking for a refund I was told that I needed to wait til next week because today is a FridayVery unacceptable and horrible experience
Dear Revdex.com,
We received a cancellation request from the customer and we promptly issued full refund for this order on the same day 9th July , Here is *** refund *** ** ** *** We hope this case is closed and we are not
further liable
Dear Dispute Resolution Team,
We received the
request for return of the item ordered from the customerThe customer placed the order for the incorrect size and she called us saying that she no longer needed the merchandiseHence, we advised him on the restocking fee applicable for return of the item as per policy and to confirm acceptance in order to process the return requestSince we didnt receive any confirmation email from the customer, the request was put on holdWe have now sent an email to the customer regarding the issue and await customer response to proceed furtherRegards
Dear Kimberly **">Firstly please accept our sincerest apology for an inconvenience being caused to youI can totally understand your frustrationHowever I would sincerely appreciate if you allow me to explain my part so that we could get this query resolved for youWe are available almost all over the US, we have our tie ups with many Vendors, Suppliers, Warehouses and Big market players all overAt times we all use each other service in order to make sure item gets deliver on or before time frameI understand what made you feel after looking at price mentioned on that boxIf I would had been on your place I might have reacted same mannerUpon investigation I found that this order was fulfilled by one of our supplier who might have use other serviceI would sincerely appreciate if you help me with your preference1, Whether you allow me to process refund for the difference in price2, Would you like to send the item back for full refund and we will provide you with pre-paid return label
Hope to listen soon from youRegards,
Edward
( Manager - Customer Service )
Tell us why here
Dear Dispute Resolution Team,
We
received the customer order on 1st Aug and we shipped the order to the customer the next day of receiving order confirmationThe estimated delivery date for the order was between 8th Aug to 14th AugHowever, we got an update from the shipping company that the order seems to have been lost in transit since it wasn't delivered by the due dateThereafter, we have already issued full refund to the customer for the order on 16th Aug with refund transaction Id ***This is a rare incident and we sincerely apologise for the inconvenience caused to the customer for this orderRegards,
***
Dear Dispute Resolution Team,
We have investigated the case and apologise for the delay in the resolution provided to the customerAs a responsible seller, we have already processed full refund for the order even though a part of the order was
fulfilledWe hope that we have resolved the issue to the full satisfaction of the customer.Regards
Dear Dispute Resolution Team,
Thanks for your prompt responseWe would like to inform you that customer did confirmed and accepted the deduction of 25% restocking feesWe have attached a screen shot of an email we sent to customer followed by response we received from customerWe have now provided returns address to customer via emailWe kindly request customer to return the item and provide us with the return shipping detailsOnce we get the item back we will issue refund on item price less 25% restocking fees.
Regards,
Richard N***
I ordered some spark cartridges from this company onlineI was under the impression the impression that it was a value pack of 3, pack cartridges for dollars because that's what the picture said on the siteWhat I received was 1, packWhen I called the company I was told that I was mistaken and it was not a value pack and in order for me to send it back and get an refund I would have to pay a 15% restocking fee and pay shipping
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received my full credit to my account. However I do believe this company is trying to scam their customers. Please note all the reviews online and with my personal experience.
Revdex.com:
This letter is to inform you that Ami Ventures Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/2015 9:07:21 AM and assigned ID [redacted].
sans-serif;">Sent: Monday, January 26, 2015 6:49 AMTo: drteamSubject: Fwd: You have a New Message from Revdex.com Regarding Complaint #[redacted]
I order a security system from [redacted] but my order didn't go through because my bank card but a stop on the order. So I got approved the order but said it was out of stock so I found a similar but more expensive and was processed by third party company name [redacted]. I received email from [redacted] confirming order was shipped and [redacted] and I checked after 24 hrs and kept getting unable to locate tracking number. I was worried that I didn't know when package was arriving. Then the next couple of days I received a package from [redacted], I opened and was the security system but I ordered through [redacted]. I checked on [redacted] and they had the same system but it was cheaper. I paid $100.83 on [redacted] and in [redacted] was $76.99. [redacted] charged me $100.83 and went around and they ordered from [redacted] for less and made $23.84. I have [redacted] and I could it buy myself. This is a dishonest company, lied about shipping and called numerous time and didn't get answer. Now reading other reviews I see others had similar or worst! Company like this with saveral names shouldn't be on business. I even got [redacted] receipt on the package and not from [redacted].They are scamming people. Now I have to look at third party companies before placing an order.
This issue is still NOT resolved, It took another week to finally get [redacted].com to finally send me a return label over a week ago and then I sent the product back and they received it today and tell me again to wait in each e mail another 3-5 days. I have waited almost 3 weeks to get my money back....
I am very angry with this company and will never use them again.I still have not gotten my money back.
Dear Team,
Thanks for your response. We are a third party seller on [redacted] and we have already issued full refund to the customer through [redacted] on 25th Aug, 2016 for this order.The amount usually takes 3-5 business days to reflect in the customer's account. We would request the customer to check their account again in the next few days to reconfirm the credit for this purchase. Alternatively, they cam also write to [redacted] to confirm the refund for this purchase.
Regards,
Sent: Tuesday, August 16, 6:PMSubject: Revdex.com Case # *** Dear Revdex.com,
"">Sorry for the delay in responding this query back We processed full refund per customer's preference way back on 9th December We would appreciate if this query could get mark as resolved We have also sent an email to customer and awaiting response Regards, Alex
Sent: Tuesday, August 16, 6:PMSubject: Revdex.com Case # *** - Ergode
Dear Revdex.com,
9.5pt;">
Sorry for the delay in responding this query back
We do feel bad if our customers are not satisfiedWe would appreciate if customer allow us to refund her with out return and consider our request to resolve this query
We have also sent an email to customer and awaiting response
Regards,
Alex
DO NOT USE THIS COMPANY as you can tell by the D+ rating they are a horrible companyThey put products up online that they do not actually have, the item I received had an invoice from *** where they were the buyer and I was the shipping addressOnce receiving my item it was not the one pictured or in the descriptionThe item I ordered was a figure the original version of the figure and they sent me the Re Released version, upon contacting them( which will take forever as they have different email addresses and different phone numbers that don't get answeredOnce you finally get a hold of someone they are very rude and not helpfulOnce they told me they were going to do my refund/return I said I was going to call back the next day to verify and was told "I won't let you call back"when I asked to talk to the supervisor I was also told "I am the senior supervisor"So if the management team is talking to customers like that it just shows how much this company DOES NOT CAREI wish they had negative #s for ratings I would give them that
Ordered a product from the cutebabybuy.com websiteAfter charge cleared received email asking for photocopies of debit card, driver's license, print and signature, and print of numbers on cardsHave never been asked for these things in all my online shopping historyReported them to my credit union as a scam company, and had my card cancelled and charge disputedCalls to the support number ring enough times to make you think there is no answering service before going to a generic machine message that will most likely not be returned
From: Customer Support *** Sent: Monday, January 25, 12:AM*** *** ***
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Revdex.com, We have already resolved the case by giving the customer the difference amountKindly confirm with the customer and close the caseRegards, Bruce
Dear Revdex.com / *** ***,
background-">
Firstly please accept our sincerest apology for an inconvenience being caused to you / Customer
We do understand your frustration towards this matter as refund got delayed due to many gaps and the way item arrived got damage during transitAlso you being unaware that item would be fulfilled by third-party
In case you still have that lamp, we request you to please dispose if offWe have processed Full refund back to your original mode of payment via Sears system as being third party vendor all we receives it your Name, Number & Shipping Address rest all confidential information remains with sears.
You may approach Sears customer service to check about your refund status
We once urge you to accept our sincerest apology as we never had intention to under serve you
Do call us back at and ask for meIn case am not around kindly leave a message with an adviser who answers the call I'll get back to you
Regards,
Edward
( Manager - Customer Service )
Order a Christmas gift through ***.*** and AMI Ventures Inc as the third party sellerI placed the order on 11/26/and payment was immediately withdrawnOn 11/30/I received an email that my item has been shipped and was to be delivered by 12/09/Today is 12/16/and I still have not received my itemCalled AMI Ventures Inc and was told that my item hadn't been shipped, they have tracking on it and that I needed to wait longer because it's not coming from the United StatesAlmost a month after taking my money they haven't even shipped my itemAfter asking for a refund I was told that I needed to wait til next week because today is a FridayVery unacceptable and horrible experience
Dear Revdex.com,
We received a cancellation request from the customer and we promptly issued full refund for this order on the same day 9th July , Here is *** refund *** ** ** *** We hope this case is closed and we are not
further liable
Dear Dispute Resolution Team,
We received the
request for return of the item ordered from the customerThe customer placed the order for the incorrect size and she called us saying that she no longer needed the merchandiseHence, we advised him on the restocking fee applicable for return of the item as per policy and to confirm acceptance in order to process the return requestSince we didnt receive any confirmation email from the customer, the request was put on holdWe have now sent an email to the customer regarding the issue and await customer response to proceed furtherRegards
Dear Kimberly **">Firstly please accept our sincerest apology for an inconvenience being caused to youI can totally understand your frustrationHowever I would sincerely appreciate if you allow me to explain my part so that we could get this query resolved for youWe are available almost all over the US, we have our tie ups with many Vendors, Suppliers, Warehouses and Big market players all overAt times we all use each other service in order to make sure item gets deliver on or before time frameI understand what made you feel after looking at price mentioned on that boxIf I would had been on your place I might have reacted same mannerUpon investigation I found that this order was fulfilled by one of our supplier who might have use other serviceI would sincerely appreciate if you help me with your preference1, Whether you allow me to process refund for the difference in price2, Would you like to send the item back for full refund and we will provide you with pre-paid return label
Hope to listen soon from youRegards,
Edward
( Manager - Customer Service )
Tell us why here
Dear Dispute Resolution Team,
We
received the customer order on 1st Aug and we shipped the order to the customer the next day of receiving order confirmationThe estimated delivery date for the order was between 8th Aug to 14th AugHowever, we got an update from the shipping company that the order seems to have been lost in transit since it wasn't delivered by the due dateThereafter, we have already issued full refund to the customer for the order on 16th Aug with refund transaction Id ***This is a rare incident and we sincerely apologise for the inconvenience caused to the customer for this orderRegards,
***
Dear Dispute Resolution Team,
We have investigated the case and apologise for the delay in the resolution provided to the customerAs a responsible seller, we have already processed full refund for the order even though a part of the order was
fulfilledWe hope that we have resolved the issue to the full satisfaction of the customer.Regards
Dear Dispute Resolution Team,
Thanks for your prompt responseWe would like to inform you that customer did confirmed and accepted the deduction of 25% restocking feesWe have attached a screen shot of an email we sent to customer followed by response we received from customerWe have now provided returns address to customer via emailWe kindly request customer to return the item and provide us with the return shipping detailsOnce we get the item back we will issue refund on item price less 25% restocking fees.
Regards,
Richard N***
I ordered some spark cartridges from this company onlineI was under the impression the impression that it was a value pack of 3, pack cartridges for dollars because that's what the picture said on the siteWhat I received was 1, packWhen I called the company I was told that I was mistaken and it was not a value pack and in order for me to send it back and get an refund I would have to pay a 15% restocking fee and pay shipping
This company is the worst company I've dealt with customer service sucks shipping is slowWill never buy from them again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received my full credit to my account. However I do believe this company is trying to scam their customers. Please note all the reviews online and with my personal experience.
Revdex.com:
This letter is to inform you that Ami Ventures Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/2015 9:07:21 AM and assigned ID [redacted].
sans-serif;">Sent: Monday, January 26, 2015 6:49 AMTo: drteamSubject: Fwd: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Hello,
The company has refunded my money.
Regards,
I order a security system from [redacted] but my order didn't go through because my bank card but a stop on the order. So I got approved the order but said it was out of stock so I found a similar but more expensive and was processed by third party company name [redacted]. I received email from [redacted] confirming order was shipped and [redacted] and I checked after 24 hrs and kept getting unable to locate tracking number. I was worried that I didn't know when package was arriving. Then the next couple of days I received a package from [redacted], I opened and was the security system but I ordered through [redacted]. I checked on [redacted] and they had the same system but it was cheaper. I paid $100.83 on [redacted] and in [redacted] was $76.99. [redacted] charged me $100.83 and went around and they ordered from [redacted] for less and made $23.84. I have [redacted] and I could it buy myself. This is a dishonest company, lied about shipping and called numerous time and didn't get answer. Now reading other reviews I see others had similar or worst! Company like this with saveral names shouldn't be on business. I even got [redacted] receipt on the package and not from [redacted].They are scamming people. Now I have to look at third party companies before placing an order.
This issue is still NOT resolved, It took another week to finally get [redacted].com to finally send me a return label over a week ago and then I sent the product back and they received it today and tell me again to wait in each e mail another 3-5 days. I have waited almost 3 weeks to get my money back....
I am very angry with this company and will never use them again.I still have not gotten my money back.
Dear Team,
Thanks for your response. We are a third party seller on [redacted] and we have already issued full refund to the customer through [redacted] on 25th Aug, 2016 for this order.The amount usually takes 3-5 business days to reflect in the customer's account. We would request the customer to check their account again in the next few days to reconfirm the credit for this purchase. Alternatively, they cam also write to [redacted] to confirm the refund for this purchase.
Regards,