Dear Team,
We apologise for any inconvenience caused to the customer for this order. However, we received the customer order on 17th Aug and we shipped the book through expedited shipping on the next day of receiving order confirmation. The expedite shipping usually takes between 3 -7...
business days. Since the customer never received the book by 25th Aug, we assume that there has been a postal delay and have taken full loss for this order. As per our commitment to customer service, we have already issued full refund to the customer on 25th Aug or this order. Regards,
id - [redacted], submitted on 4/6/2016 Dear Revdex.com, Please accept our apology for the late response on this matter. Upon investigation we found due to some technical glitch system had picked up their listing. However it was removed within couple of hours we'd been notified by them. We would appreciate if our explanation helps to get this query resolved. Regards, Alex
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Dear Sir/Madam,
With regards to this case we would like to bring to your notice that we have already contacted the customer regarding the return of the product "[redacted] -...
[redacted]". As per our seller return is not possible for this item. We have already requested the customer to send the item back to our warehouse and send us the invoice of the return shipping cost. We will refund the entire order amount as well as the shipping cost as soon as the order will be delivered to our seller warehouse.
We have asked our customer to send the item back to the below mentioned address :
[redacted]USPhone Number: [redacted]
Regards,
Andy
Dear The Dispute Resolution Team,
background-color: rgb(255, 255, 255);">We would like to confirm that we received only one order from the customer on 14th July, however two payments came through from the customer due to a technical glitch. After verifying the double payment we have promptly refunded the amount of $209.66 USD to the customer on the same day .Here is the Refund Unique Transaction ID # [redacted]. Since it was a weekend, the amount got credited to the customer on 18th July. As far as the order status, we have already shipped the order by USPS, tracking # [redacted] and the order is in postal transit. The customer will receive the order soon.
Regards.
RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted]. My issue with their original request to ship back was that they were asking me to
send the package to a different address/person then who I ordered it from and
who I received it from. Their response to me was "Kindly send the wrong item back
on the given address so that we will arrange a refund once it reach our
warehouse and do send us the return tracking number for [redacted] ." This
response says "our warehouse".... However, they asked me to send the package to "[redacted]". I sent the package this morning
through [redacted] to the [redacted], Ohio address per their request. Tracking
([redacted]) and insured the package per their request (receipt attached). I
am emailing them a copy of the tracking and charges.
I will close this complaint once I have received a refund for the package and charges for postal charges.
P.S. For your information in the original complaint that I filed with you I stated the charges for the item were $33.03. That was not the correct amount. The amount I paid for this game was $40.77. I can forward the information from [redacted] if needed.
Regards,
[redacted]
We received the customer order on the 6th Aug and we shipped the book the next day of receiving order confirmation. Since the customer did not receive the book by the expected delivery date of 20th Aug, we had already shipped the replacement copy to the buyer. Since the replacement is in transit, we...
are unable to issue the refund to the customer now. We are sure the customer will receive the replacement copy soon and apologise for the inconvenience caused to the customer for this order. This is a rare incident and we assure that customer satisfaction is our topmost priority.
Dear Team,
We apologise for any inconvenience caused to the customer for this order. However, we received the customer order on 17th Aug and we shipped the book through expedited shipping on the next day of receiving order confirmation. The expedite shipping usually takes between 3 -7...
business days. Since the customer never received the book by 25th Aug, we assume that there has been a postal delay and have taken full loss for this order. As per our commitment to customer service, we have already issued full refund to the customer on 25th Aug or this order. Regards,
Sent: Tuesday, August 16, 2016 2:54 PMTo: drteam <[email protected]>Subject: Complaint...
id - [redacted], submitted on 4/6/2016 Dear Revdex.com, Please accept our apology for the late response on this matter. Upon investigation we found due to some technical glitch system had picked up their listing. However it was removed within couple of hours we'd been notified by them. We would appreciate if our explanation helps to get this query resolved. Regards, Alex
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Dear Sir/Madam,
With regards to this case we would like to bring to your notice that we have already contacted the customer regarding the return of the product "[redacted] -...
[redacted]". As per our seller return is not possible for this item. We have already requested the customer to send the item back to our warehouse and send us the invoice of the return shipping cost. We will refund the entire order amount as well as the shipping cost as soon as the order will be delivered to our seller warehouse.
We have asked our customer to send the item back to the below mentioned address :
[redacted]USPhone Number: [redacted]
Regards,
Andy
Dear The Dispute Resolution Team,
background-color: rgb(255, 255, 255);">We would like to confirm that we received only one order from the customer on 14th July, however two payments came through from the customer due to a technical glitch. After verifying the double payment we have promptly refunded the amount of $209.66 USD to the customer on the same day .Here is the Refund Unique Transaction ID # [redacted]. Since it was a weekend, the amount got credited to the customer on 18th July. As far as the order status, we have already shipped the order by USPS, tracking # [redacted] and the order is in postal transit. The customer will receive the order soon.
Regards.
RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted]. My issue with their original request to ship back was that they were asking me to
send the package to a different address/person then who I ordered it from and
who I received it from. Their response to me was "Kindly send the wrong item back
on the given address so that we will arrange a refund once it reach our
warehouse and do send us the return tracking number for [redacted] ." This
response says "our warehouse".... However, they asked me to send the package to "[redacted]". I sent the package this morning
through [redacted] to the [redacted], Ohio address per their request. Tracking
([redacted]) and insured the package per their request (receipt attached). I
am emailing them a copy of the tracking and charges.
I will close this complaint once I have received a refund for the package and charges for postal charges.
P.S. For your information in the original complaint that I filed with you I stated the charges for the item were $33.03. That was not the correct amount. The amount I paid for this game was $40.77. I can forward the information from [redacted] if needed.
Regards,
[redacted]
We received the customer order on the 6th Aug and we shipped the book the next day of receiving order confirmation. Since the customer did not receive the book by the expected delivery date of 20th Aug, we had already shipped the replacement copy to the buyer. Since the replacement is in transit, we...
are unable to issue the refund to the customer now. We are sure the customer will receive the replacement copy soon and apologise for the inconvenience caused to the customer for this order. This is a rare incident and we assure that customer satisfaction is our topmost priority.