AMP Restoration and Construction LLC

Ms [redacted] ,I do apologize for the delay in taking care of the repair, we have had a loss of crews and we are behind on all installsWe lost the majority of our roofing crews to them heading south to work the storms, we are left with one crew to take care of all our workWe are trying our best to get to everyone as fast as we canAs soon as I have a firm date I will touch base with you to schedule the repairs to be fixedAgain, I do apologize for the issues and thank you for being patient with us.Thank you, [redacted] AMP Restoration

Dear Mr [redacted] , Thank you for reaching out to us about this issue [redacted] is no longer with AMP RestorationAs per your request the $"finders fee" will be paid once the [redacted] , whom you referred pay us in fullOnce we receive final payment from them we will be sending out the check for your referralI have made a note in your account and theirs that states the referral will be sent once they are paid in full to AMP If you have any questions please let me know [redacted] AMP Restoration and Construction, LLC

Complaint: [redacted] I am rejecting this response because:It has been more than a week and they have not returned to resolve the issue In May, an employee named "***" was out and determined it was the chimney flashing We've just been waiting on the repair Now, "***" says he isn't sure However, we still haven't seen anyone for either repair or to make a definitive dermination of what the problem is Sincerely, [redacted]

We resolved this issue with the homeowners back on 3/14/17...We personally handed over a cashiers check in the amount in full that was owedThis complaint is resolved and should be closedThank you!

During this period of the winter months we were going through roofing crew issues and having trouble getting a crew to roof with winter weather and cold temperaturesAlso, we prefer not to roof when temperatures are below degrees due to the shingles not sealing properlyWe also were making many changes inside the company during this period, we went through a period of loosing a few account reps and also had to lay a few people off because things slow down during winter monthsI was unaware of the security light, we would be willing to fix the light or pay for those damagesThank you!

Mr***,I was under the impression [redacted] would be reaching out to everyone the week I gave him the informationI have spoken with him this morning and he will be contacting you to set a date todayI apologize again but we are working as hard and diligently as we can to get this problem resolved ASAP for you Thank you,AMP Construction and Restoration

Complaint: [redacted] I am rejecting this response because: The company sent a roofer out to fix roof but nothing has been adressed regarding the stain on my ceilingOnce again when you call the office all you get is an answering machine Sincerely, [redacted] ***

Mrs***,Per the conversation last week we are scheduled to come paint the stains/spots on November 15, Our crew is scheduled and understands that this is a priority and will be there Wednesday to complete the jobWe thank you again for your patience as we work through this transitionThank you,AMP Construction and Restoration

Initial Business Response / [redacted] (1000, 5, 2015/09/12) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @amproof.com Dear Consumer, It comes with great remorse that you were unsatisfied with our company's employeeAs of now we are completed with an internal investigation through our employee's phone record and text messagesUpon review there were no hostile texts on phone records and transcripts (Information can be provided if needed)As for the carbon copy contract/agreement it is in trusted in you that you read all terms of said agreement before signingOn the back of all our agreements/contracts it states that "If cancellation occurs after work has been performed, including but not limited adjuster meeting attendance, tarping, material drop off, ectThen homeowner is required to pay a fee of 10% of the RCV." Meaning that we did attend the adjuster meeting that was scheduled by your insurance agency and without us pointing out the said damage of your roof it wouldn't have been bought or many things could have been overlookedSince we did go out of our way for you, made plans, and got said roof bought we do ask for some compensation towards our services upon cancelationIeRoof was going to be denied per the insurance agency but do to our employee's experience he recommend that the insurance adjuster do a brittle test which actually got the roof purchasedFurthermore the collection team reached out to persons who signed contract and sympathized with her allowing her to settle for just half of what customer owedHomeowner was not ecstatic for still having to owe money but was very thankful for the lower cost and agreed to paySince the second agreement to help homeowners once again was reached we have unable to reach homeownersWe have made all individuals aware from our company to stay clear of residency to ensure situation does not ignite again, only upper management has tried to call/stop by to collect second agreed upon fundsWe reach out once a week to collect past due funds as of 9/12/account is still in collections- Thank You AMP Restoration

We have met with Mr [redacted] and installed new gutters where he had concerns about the leakingWe have also agreed to reimburse (minus insurance claim) him for a painter to repaint the areas of concern A check will be issued on 5/24/and hand delivered to Mr [redacted] by [redacted] , at Mr [redacted] 's convenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] It's been three months since the work has taken placeIt is very doubtful I will ever see a dime from this referral

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey did come back and did the workThis has been rectified Sincerely, [redacted] ***

After speaking to Mr.***, we came to a mutual agreement to cancel his contract minus a 10% service fee We have refunded money and consider this file closed

Complaint: ***
I am rejecting this response because:This issue was brought to the attention of the company in early May 2017. They had months prior to hurricanes to take care of this issue and have repeatedly ignored or put us off. This response still does not address our problem and gives no indication as to when we can expect the repairs to be made to our home
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
We never received the money or any response from the companyWe have turned this over to our attorney Mr *** *** *** ** *** *** ** *** ***
*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr***,I wanted to apologize for the delay in our response we have been going through a business transition over the past few monthsI have given your information to our roofer who will be reaching out to you this week to schedule a time to come and repair your roofThe name of the contractor
is *** *** with *** *** and *** ***If you have any questions please let us know. Thank you,AMP Construction and Restoration, LLC

12/28/2017: Mediator sent consumer email requesting update.12/29/2017: Thank you for the follow-up. Yes, the company has been back out and the issues have been resolved

Revdex.com: The business did close this issue to my satisfaction
Sincerely,
*** **

I know you have been waiting quite some time, we have a list of homeowners who have been waitingWe unfortunately took a big hit when our crews left us to go work the hurricanes down southWe are working with one minimal crew at the moment, it has been a struggle for us to keep up with work and a few repair issues such as yourselfWe are working as quickly as we possibly can to get this handled. Thank you,***AMP Restoration