AMP Restoration and Construction LLC

We have resolved the issue, the siding has been fixed on Friday 9/15/17...The ***'s have also paid the remaining balance of what was owed. Thank you,*** ***AMP Restoration - General Manager***

We have been to this homeowners residence and inspected the interior damageIt is very minor and we have sent our repair service to fix the boot jack leak on the roofOnce this is complete we will send our painter to fix the interior damage

Complaint: ***
I am rejecting this response because:The company Amp Construction indicated will contact me to make the repair has not. I have not heard from *** *** with *** *** and *** ***. I attempted to locate the business' phone number on line to follow up but there is not a listing for that business.
Sincerely,
*** ***

Mr. [redacted],I was under the impression [redacted] would be reaching out to everyone the week I gave him the information. I have spoken with him this morning and he will be contacting you to set a date today. I apologize again but we are working as hard and diligently as we can to get this problem resolved ASAP for you.  Thank you,AMP Construction and Restoration

During this period of the winter months we were going through roofing crew issues and having trouble getting a crew to roof with winter weather and cold temperatures. Also, we prefer not to roof when temperatures are below 40 degrees due to the shingles not sealing properly. We also were making many...

changes inside the company during this period, we went through a period of loosing a few account reps and also had to lay a few people off because things slow down during winter months. I was unaware of the security light, we would be willing to fix the light or pay for those damages. Thank you!

This issue has been resolved. Mr. [redacted] has been paid his refund and the file is considered closed on our end. Thank you, AMP Construction and Restoration, LLC

Complaint: [redacted]
I am rejecting this response because:It has been more than...

a week and they have not returned to resolve the issue.  In May, an employee named "[redacted]" was out and determined it was the chimney flashing.  We've just been waiting on the repair.  Now, "[redacted]" says he isn't sure.  However, we still haven't seen anyone for either repair or to make a definitive dermination of what the problem is.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/11/12) */
Dear Consumer,
It is with great understanding that you are upset and we have looked internally to see were the confusion took place. It is our understanding that our employee told you that after initial completion that the GAF warranty would...

take place after your jobs were complete ie.. shutters on the outside of your house and the garage interior that was on your insurance loss sheet. However, we apologize that the GAF process was misinterpreted. The process is that we don't provide warranty until after job is complete or paid in full. Also, you did pay for the roof in full but not the other said items that you wanted done. That was the reason for the delay of time. GAF warranty is #XXXXXXX.

Mrs. [redacted],Per the conversation last week we are scheduled to come paint the stains/spots on November 15, 2017. Our crew is scheduled and understands that this is a priority and will be there Wednesday to complete the job. We thank you again for your patience as we work through this transition. Thank you,AMP Construction and Restoration

Complaint #[redacted]Dealing with employees of AMP Restoration to correct their errors was a painful experience until a new General Manager, [redacted], showed up.  He is very professional in his explanation of the problem and how he was going to make it better.  If they could mint a dozen [redacted]s this company would grow exponentially.  Most importantly, he was believable.  He arrived when he promised.  He called regularly to learn about (or inform me) the progress of correcting the problem.  My wife and I are satisfied with the action of [redacted] and believe that problem has been corrected.  If not he insisted that we call him immediately to report any additional issues.[redacted]

Mrs [redacted],I would like to apologize for the delay in our response. We have been going through a business transition, I have given your information to our roofer and they will be contacting you this week to set a date to fix the leak. The name of the contractor is [redacted] with [redacted]...

[redacted] and [redacted]. If you have any further questions please let us know. Thank you,AMP Construction and Restoration, LLC

After talking to direct higher management, we found that the representative working our job was severely reprimanded for improper dealings with us. Everything has since been worked out. I appreciate you assistance.

We resolved this issue with the homeowners back on 3/14/17...We personally handed over a cashiers check in the amount in full that was owed. This complaint is resolved and should be closed. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did come back and did the work. This has been rectified.
Sincerely,
[redacted]

Ms. [redacted],I do apologize for the delay in taking care of the repair, we have had a loss of crews and we are behind on all installs. We lost the majority of our roofing crews to them heading south to work the storms, we are left with one crew to take care of all our work. We are trying our best to...

get to everyone as fast as we can. As soon as I have a firm date I will touch base with you to schedule the repairs to be fixed. Again, I do apologize for the issues and thank you for being patient with us.Thank you,[redacted]AMP Restoration

Initial Business Response /* (1000, 5, 2015/09/12) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@amproof.com
Dear Consumer,
It comes with great remorse that you were unsatisfied with our company's employee. As of now we are completed with an...

internal investigation through our employee's phone record and text messages. Upon review there were no hostile texts on phone records and transcripts (Information can be provided if needed). As for the carbon copy contract/agreement it is in trusted in you that you read all terms of said agreement before signing. On the back of all our agreements/contracts it states that "If cancellation occurs after work has been performed, including but not limited adjuster meeting attendance, tarping, material drop off, ect. Then homeowner is required to pay a fee of 10% of the RCV." Meaning that we did attend the adjuster meeting that was scheduled by your insurance agency and without us pointing out the said damage of your roof it wouldn't have been bought or many things could have been overlooked. Since we did go out of our way for you, made plans, and got said roof bought we do ask for some compensation towards our services upon cancelation. Ie. Roof was going to be denied per the insurance agency but do to our employee's experience he recommend that the insurance adjuster do a brittle test which actually got the roof purchased. Furthermore the collection team reached out to persons who signed contract and sympathized with her allowing her to settle for just half of what customer owed. Homeowner was not ecstatic for still having to owe money but was very thankful for the lower cost and agreed to pay. Since the second agreement to help homeowners once again was reached we have unable to reach homeowners. We have made all individuals aware from our company to stay clear of residency to ensure situation does not ignite again, only upper management has tried to call/stop by to collect second agreed upon funds. We reach out once a week to collect past due funds as of 9/12/15 account is still in collections. - Thank You AMP Restoration

Dear Mr. [redacted], Thank you for reaching out to us about this issue. [redacted] is no longer with AMP Restoration. As per your request the $200 "finders fee" will be paid once the [redacted], whom you referred pay us in full. Once we receive final payment from them we will be sending out the...

check for your referral. I have made a note in your account and theirs that states the referral will be sent once they are paid in full to AMP.  If you have any questions please let me know. [redacted]AMP Restoration and Construction, LLC

We went out to the home last Friday, we are determining area of where the leak is coming from so we can get a resolution to get the issue fixed. After being out to look at it, we do not think it is the chimney flashing.

Complaint: [redacted]
I am rejecting this response because:
The company sent a roofer out to fix roof but nothing has been adressed regarding the stain on my ceiling. Once again when you call the office all you get is an answering machine.
Sincerely,
[redacted]

We have met with Mr [redacted] and installed new gutters where he had concerns about the leaking. We have also agreed to reimburse (minus insurance claim) him for a painter to repaint the areas of concern.  A check will be issued on 5/24/2016 and hand delivered to Mr [redacted] by [redacted], at...

Mr [redacted]'s convenience.