Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ Good morning [redacted] , Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer To clarify, our trial offer is free for a one week periodDuring that time, you can create, download and print as many documents as you needYou can cancel at any time and there is no obligationYou simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day windowYou also receive an email recapping the offer details and the date and time to cancel by appear in the email and the same information will appear on your receipt We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial periodCustomers can also select PayPal as an optionThere are no preauthorized charges to the credit card You mentioned you needed the document quickly and we find that most customers are in need of documents immediately for personal events such s surgeries, evictions etcWe present the documents first followed by the final check out process for that reason If you still need the document, I have provided a two week license for the release waiverYou can edit, create and print as many as you need until May 21/The license will automatically expire on that dateThe account you created is a free account which has no billing associated with it at all Thank you again for your feedback [redacted] Manager, Customer Support LawDepot.com X-XXX-XXX-XXXX
I Googled promissory notes because a former roommate owed me over $and I found lawdepot.comIt was easy to use and I had to sign up for a trial membership, which I didI completely forgot to cancel my membership, which I completely own up to, and I realized on a weekendTherefore, I had to wait until the weekday to call themWell, I saw that there was an online chat and used that serviceI was basically told that I was irresponsible and I should've cancelled when it was time to cancelSo, too badI won't be getting a refundI was LIVID I then messaged them and told them about my unhappiness about this and I got another message back saying that it's my fault and I should've cancelled within the given timeIt was a MISTAKE! I can't afford to be charged for things I won't be using and things that are useless to me! I don't understand WHY they can't refund me as a courtesyAnother site that I forgot to cancel my membership with immediately refunded me, no questions askedIt was also a site that dealt with law documentsI don't know why they can and this site won't I looked through their policy and on the Revdex.com page, it specifically says this: Refund and Exchange Policy If you are not satisfied and you request a refund within days of purchase, LawDepot will refund that purchaseContact customer support at 1-855-231-8424, Monday to Friday, 8am to 7pm ET It's been less than days, much lessSo, according to this policy, why can't I get refunded? I am angry and I will NEVER recommend this [redacted] site [redacted] who can't refund me $$that I need more than they do [redacted] ***
Initial Business Response / [redacted] (1000, 13, 2015/07/28) */ Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer To clarify, our trial offer is free for a one week periodDuring that time, you can create, download and print as many documents as you needYou can cancel at any time and there is no obligationYou simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day windowYou also receive an email recapping the offer details and the date and time to cancel by appear in the email.Your receipt also provides the same information and we do also send an email should billing begin to remind you of the subscription We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial periodIf you do not have a credit card, [redacted] is also an optionIn order to select a license to print your document, you do need to have either a credit/debit card or [redacted] Our website may not be for everyone and we apologize if you are not able to complete your transactionYou do not have an active account so your information is not saved on our serverYour browser may temporarily retain information until you log off your computer or clear your browser history Thank you for your commentsOur customer support team is available Monday to Friday, 8am to 7pm ET
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Good day, I have refunded a total of $this morningThe refund does take 3-business days to fully process back to your credit card You had selected the yearly license option which stated: Year Pro license, $per month, prepaid for one yearThis license offers over 60% savings however, as it states, it is prepaid for the year at $We also presented the one time Basic license which is probably the license selection you were interested inThat license has a one time charge of $for the document you selectedOur document pricing is between $and $ If you still need to print or edit the document, I have extended a two week courtesy license until April 3/You can print, edit and save the document as many times as needed until that date Please let me know if you need further assistanceOur customer support team would be pleased to assist you at X-XXX-XXX-XXXX, Monday to Friday 8am to 7pm ETThey could have refunded this for you early this morning Regards, [redacted] Manager, Customer Support LawDepot.com
This starts out saying "free forms" U think u are going to fill out forms for free When you finish, it is ONLY free if you cancel within one week Heaven only knows if/when you would get your money returned I quit at this point after hours of filling out forms that I cannot access or get a copy of Reality is they are expecting to charge you almost $PER MONTH for use of a few vague forms - that you will probably use only on one or a few occasions! The Revdex.com logo, in reality, is not for my local Revdex.com - but for an unknown something in one city in Canada BUYER BEWARE!
Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Good morning [redacted] , Thank you for your comments Yesterday, you inadvertently selected the one year license optionThat option says " Year Pro License, $per month, prepaid for one year"That is the $optionOn the credit card page, that amount is clearly displayed at the top right hand side of the page and there is a "Change Order" button right below the $amountThis allows you to go back and reselect a different license option if neededYour receipt displays the amount and we send you an email within moments confirming your license selection and any charges Yesterday, your account was cancelled and deleted as you requestedOur customer support representative also issued the full refund yesterday morning and that refund has been sent to the bank for processing already The three license options are displayed and do contain the information you need to make your selection and the amounts are summarized on the next page and again on the receipt and email we sent out moments after the purchaseWe refunded as soon as you contacted us I will pass your comments to our marketing team for review If you have further questions, please feel free to contact me directly at my toll free telephone number Regards, [redacted] Manager, Customer Support LawDepot.com X-XXX-XXX-XXXX extension [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/24) */ Todays date is 12/23/I have allowed Business days as promised for my refundTo date, The $taken from my account has not been refunded [redacted] Final Business Response / [redacted] (4000, 14, 2014/12/29) */ Good day, I have checked with our payment processor and we issued the refund to them on December 10/and normally it only takes a few days for them to process and send the refund to the credit card company/bankFor some reason, they only settled the refund on December 22/which would be the date they sent it to the bank/credit card companyYou would therefore see the $refund a few days after December 22/ Our accounting manager has already contacted the payment processor to ask them why it took so long to settle the refundWe certainly apologize for any delay you experiencedIn good faith, we processed the refund on our end very quickly but we were not aware there would be such a delay on the payment processor end Please let me know if you need further assistanceWe wish you all the best in the New Year [redacted] Manager, Customer Support X-XXX-XXX-XXXX extension ***
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Our records show you did create the Power of Attorney document and at that time, you selected the day free trial subscription offer on Sept 10/There was no cancellation on file by telephone call, chat, email or ticket until you contacted us on January 15/At that time our agent explained the details of your account and offered a courtesy refund for the January chargeYou refused the refund as you wanted the entire amount returned to youDuring that conversation, you did acknowledge that you did not cancel the day trial offerThe offer is not based on usage so you may create one document or hundreds, we do not monitor the number of times you access your account or documentsThe subscription provides access at any time if you need to prepare documents On the license selection page, we have three license choices: the day free trial subscription offer, one time Basic offer and the yearly offerYou chose the day free trial subscription offer and the terms of the offer are on that page for you to reviewOn the next page, the information regarding cancellation appears again and on the next page which is your receipt, we again repeat the same information regarding cancellationWithin minutes of selecting that offer, we also sent you and email outlining the terms of the offer and the date and time to cancel by appear in bolded fontWe also sent you an email on September 18/when billing commenced I have issued two courtesy refunds for you in the amount of $eachThe refunds do take 3-business days to fully processWithout proof of cancellation, no further refunds would be forthcomingThe number that you said was on your credit card statement should be [redacted] , not the number you have listedI will have our finance team check that Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Justice is not yet fully served, so Law Depot's response is, regretfully unacceptable to meYou'd recall that Law Depot debited my credit card for five months continuously, and have managed to refund only two months Unless, Law Depot is able to clearly demonstrate that I visited their website more than once, and used/benefited from their service, I don't understand under what premise they feel entitled to my money In my well considered view, Law Depot have no moral right to hold unto three months worth of deduction from my credit card after I visited their website JUST ONCE and didn't find their service useful
Initial Business Response / [redacted] (1000, 5, 2014/10/15) */ Good afternoon, Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer To clarify, our trial offer is free for a one week periodDuring that time, you can create, download and print as many documents as you needYou can cancel at any time and there is no obligationYou simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial periodThere is also no pre-authorization to the card If you select the day free trial, we send you an email confirmation immediately and the cancellation steps appear in the email as well as the date and time to cancel byYour receipt also contains the same informationWe also send an email on the first day of billing should that occur Please let me know if I can be of further assistanceI appreciate your feedback and we'll continue to work on our web site to improve all areas of service [redacted] Manager, Customer Support LawDepot.com X-XXX-XXX-XXXX extension ***
Ms***, As we discussed when you called us on August 26/16, our records do show that a residential lease was created on March 2/and the email address used to establish the account matches your email addressThe lease itself does contain your name and address information There was no cancellation on file until you called us on August 26/We cancelled the account and at that time, issued the maximum number of courtesy refunds possible (March to August $198.00)No further refunds will be issuedWe also had an eviction notice prepared in in the same account which also has your name appearing as the landlordYou may want to check to see if anyone else has access to your credit card such as a spouse or other family member or friend Regards, [redacted] Manager, Customer Support LawDepot.com
Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Good afternoon [redacted] and [redacted] , We spoke yesterday about the charges on the accountYou stated your wife made the selection online for the commercial lease agreement As we discussed yesterday, your wife selected the subscription option with the day free trial on Feb 5/and did not cancel the account as per the terms of the offer until June 9/When she went through the webpages and check out, the offer information is stated twice including on the final credit card pageImmediately after selecting the subscription option, we sent an email recapping the offer details and the date and time to cancel appear in that emailThere was also another email sent and a receipt and the receipt also displayed the cancel steps and the date and time to cancel by When you did call us, we cancelled the account and processed four refunds for the May 13, April 13, March and February 13/chargesThese refunds are processing and will take up to several days to be applied back to the credit card on file The responsibility to select the offer that best suits your needs and comply with the terms of the offer rests with the customerWe have clearly displayed the information regarding the need to cancelWe do not monitor usage, the subscription leaves the access open to return at any time to complete any documents you needAs far as the credit card information, that is entered in the system by the customer at the time the license is selected We display two other licenses for customers to choose from so if the one week free was not suitable, your wife could have selected the Basic option which expires by itself after two weeks, no need to cancel anythingThese licenses are presented so customers can make the right decision based on what they needThe follemails and receipt are also provided for that same purpose Our refund policy can be found at: http://www.lawdepot.ca/terms.phpIt states we will refund within days of purchaseThat is normally a two month periodWe have provided a month refund and no further refund will be forthcoming Regards, [redacted] LawDepot.ca Manager, Customer Support [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted]
I have a very small incorporated business between me and my husband, for which I was required to submit shareholder agreement by the bank for business loanI used free trail subscription from lawdepot.ca, created the documents and cancelled the subscription within an hourIt seemed scary when they asked for credit card number up in front (even for free trail ) but the customer service was so good as they not only help me to save thousands $$ for lawyer fees for creating the document but also guided thru downloading the document and later cancelling the subscription Highly recommended
Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ Thank you for your feedbackAs our customer support representative mentioned on April 5th, a day free trial subscription offer was selected on September 26/and a residential lease was preparedAt the time that offer was selected, we do clearly indicate the need to cancel within days or the subscription commencesThe credit card and receipt page which follow also explain the same detailsMoments after the license option was selected, we sent an email to the email address that was entered to establish the account and that email does again state the need to cancel with the date and time to cancel by in bold fontWe also sent an email on the first day of billing which was October 4/Your monthly or online bank statements also lists the charge You contacted us on April 5th and at that time, our agent cancelled the account and issued two courtesy refunds in the amount of $eachThe refunds do take 3-business days to fully processIt is unfortunate that your ex used your card but your card agreement does outline the need for you to protect your card from others At this time, there is no further refund forthcoming without proof of cancellation
Initial Business Response / [redacted] (1000, 10, 2016/03/30) */ ***s, thank you for your commentsYou had originally selected the day free trial on August 14/and prior to checking out, we advise you of the day free trial and the need to cancel within days or the account converts to the $monthly charge until cancelledWe sent an email recapping the offer and the cancellation date and time to cancel by appears in bold font in that emailWe also sent an email on August 22/advising you your membership had startedEach email contains contact information so you can call us or go online to cancel if neededYour receipt also summarized the offer details and the date and time to cancel by also appears on the receipt.You also have online access or a monthly bank statement reflecting charges You contacted us on March 24/and at that time, our agent cancelled the account and issued a courtesy refundI was able to refund one additional charge this morningNo other refunds are possible due to the age of the chargesIf you had cancelled as per the terms of the offer you selected, there would have been no further chargesPlease contact me directly at [redacted] extension [redacted] so we can discuss this further
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Good day ***, You had selected the day free trial subscription offer on May 23/Unfortunately, you did not cancel the account as per the terms of the offer you selected until June 15/When you contacted our agent, she cancelled the account for you and provided a courtesy refund for the May and April $chargesOur posted refund policy states we will refund if you are not satisfied within days of purchase and your other charges exceed this time frame We do not monitor usage in the accountThe subscription allows access to documents at any time if neededWhen you selected the day free trial, the offer screen explains that there will be a $monthly charge if not cancelled and that information is stated again on the credit card page before you complete any license selectionAs soon as you complete a license selection and click the Start Subscription button, you are immediately taken to the receipt page where the cancellation steps and date and time to cancel by appear right on the receiptThere is a large, green print button on the receipt page so you can print and review the terms of the offer you selected with reminder date to cancelWithin moments, we email you with a confirmation of your license details and the date and time to cancel by are bolded on that emailOn the first day of billing, we also send you an emailYour bank statement would also display the monthly charges with the LawDepot descriptor Since we had no previous cancellation and you clicked on a subscription offer with terms displayed, no further refund is forthcomingWe have refunded the maximum two month courtesy refund Regards, [redacted] LawDepot.com Manager, Customer Support X-XXX-XXX-XXXX
I needed a Will, and a few other documents The site was easy to use, I paid the amount owed and all is done from the comfort of my home The $60+ I spent was well worth it You couldn't get anything of that value from working with a law firm directly Thanks for bringing legal responsibility to the masses for a reasonable price ***
Make no mistake about what you're getting with this service This site supplies forms and that's it When I used the chat to ask questions, the response was that they are not attorneys, and could not give legal advice My questions related to whether I should use the NC form or the FL form since I live in Florida and wanted to give power of attorney to my sister who lives in N.C I was told to use the form for the state where it would be needed and that's all the advice they could give me
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Good day, You had selected a seven day free trial on April 16/and the trial offer expired on April 23/We do not have a thirty day free trial offerYou cancelled the account two days after the day free trial offer ended on April 25/We issued a courtesy refund for $on April 27/after you had cancelled and contacted usWe also sent you the cancellation email and refund email Please let us know if you need further assistanceYou can call our customer support team at 1-855-231-8424, Monday to Friday, 8am to 7pm ETThey can easily handle any inquiries of this nature
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Thank you for your comments Our records show that you had selected the day free trial subscription offer on July 1/when you completed the quitclaim deedAt the time of selecting that offer, it does state that the account will be be billed $33/month if the account is not cancelled within daysThe credit card page also provides the same information as well as the receipt on the next pageWe sent you an email moments after you selected the trial offer on July 1/and that email does state in bold lettering that the account needs to be cancelled within the days and the date and time to cancel by appear in that sentenceWe also sent you an email on July 10th letting you know you had a subscriptionThese emails are archived in your account under Help/Email Us There was no cancellation on file until October 7thAs a courtesy, I have refunded the September 9th chargeThe refund does take 3-business days to process back to the credit card If you have further questions, please contact our customer support team at 1-855-231-8424, Monday to Friday, 8am to 7pm ET
Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Good afternoon, Thank you for your comments Our records show that you had selected the subscription option with the day free trial on February 9/The account was not cancelled as per the terms of the offer until one month later on March 9/You had requested the refund when you contacted us by ticket/email after we had closed the evening before, and we replied at 5:30am MT the following dayThe account was cancelled and the refund was issuedThe email also stated the refund does take 3-business days to process On February 9/15, moments after you selected the subscription option with the day free trial, we sent an email confirming the offer you selected and the date and time to cancel by appears in that emailYour receipt also shows the same informationWe sent another email on February 17/We then replied to your ticket/email on March 10/and yesterday, you sent us a Feedback email and our agent replied to that acknowledging the details of the account and that the refund was approved and processing You mentioned you had not received some of the emailsBrowsers can sometimes divert emails to spam or junk folders depending on the rules you have selected for screening emailWe go to great lengths to ensure our email subject lines are free of words that trigger spam to ensure you receive our communications to you If you need further assistance, please contact me directly Regards, [redacted] Customer Support Manager X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ Good afternoon [redacted] , Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day free trial and the need to enter credit card information To clarify, you have selected the day free trial and as long as you cancel by May 6/14, there are no charges for any documents you prepareTo cancel, sign into your account and from the My Account page, click on the Subscription tab and select the Cancel Subscription button OR you can call us at our toll free number and we can cancel it for you You do enter credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled with the day time frame Customer feedback that we receive and site navigation analysis by our marketing team shows that customers want to see the document and question template first as they are most often in need of a document quicklyThe pricing options are shown after the customer has selected their document and this is a common online practice by many companiesI know that you are not comfortable with that response but our marketing team monitors this area very closely I have forwarded your comments to MarketingChanges are made based on customer feedback as well as overall page by page navigation analysis on our website Please let me know if I can be of further assistanceI appreciate your feedback and we'll continue to work to improve all aspects of service Please remember to cancel your day free trial before May 6/ Regards, [redacted] Manager, Customer Support X-XXX-XXX-XXXX, extension LawDepot.com
Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ Good morning [redacted] , Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer To clarify, our trial offer is free for a one week periodDuring that time, you can create, download and print as many documents as you needYou can cancel at any time and there is no obligationYou simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day windowYou also receive an email recapping the offer details and the date and time to cancel by appear in the email and the same information will appear on your receipt We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial periodCustomers can also select PayPal as an optionThere are no preauthorized charges to the credit card You mentioned you needed the document quickly and we find that most customers are in need of documents immediately for personal events such s surgeries, evictions etcWe present the documents first followed by the final check out process for that reason If you still need the document, I have provided a two week license for the release waiverYou can edit, create and print as many as you need until May 21/The license will automatically expire on that dateThe account you created is a free account which has no billing associated with it at all Thank you again for your feedback [redacted] Manager, Customer Support LawDepot.com X-XXX-XXX-XXXX
I Googled promissory notes because a former roommate owed me over $and I found lawdepot.comIt was easy to use and I had to sign up for a trial membership, which I didI completely forgot to cancel my membership, which I completely own up to, and I realized on a weekendTherefore, I had to wait until the weekday to call themWell, I saw that there was an online chat and used that serviceI was basically told that I was irresponsible and I should've cancelled when it was time to cancelSo, too badI won't be getting a refundI was LIVID I then messaged them and told them about my unhappiness about this and I got another message back saying that it's my fault and I should've cancelled within the given timeIt was a MISTAKE! I can't afford to be charged for things I won't be using and things that are useless to me! I don't understand WHY they can't refund me as a courtesyAnother site that I forgot to cancel my membership with immediately refunded me, no questions askedIt was also a site that dealt with law documentsI don't know why they can and this site won't I looked through their policy and on the Revdex.com page, it specifically says this: Refund and Exchange Policy If you are not satisfied and you request a refund within days of purchase, LawDepot will refund that purchaseContact customer support at 1-855-231-8424, Monday to Friday, 8am to 7pm ET It's been less than days, much lessSo, according to this policy, why can't I get refunded? I am angry and I will NEVER recommend this [redacted] site [redacted] who can't refund me $$that I need more than they do [redacted] ***
Initial Business Response / [redacted] (1000, 13, 2015/07/28) */ Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer To clarify, our trial offer is free for a one week periodDuring that time, you can create, download and print as many documents as you needYou can cancel at any time and there is no obligationYou simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day windowYou also receive an email recapping the offer details and the date and time to cancel by appear in the email.Your receipt also provides the same information and we do also send an email should billing begin to remind you of the subscription We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial periodIf you do not have a credit card, [redacted] is also an optionIn order to select a license to print your document, you do need to have either a credit/debit card or [redacted] Our website may not be for everyone and we apologize if you are not able to complete your transactionYou do not have an active account so your information is not saved on our serverYour browser may temporarily retain information until you log off your computer or clear your browser history Thank you for your commentsOur customer support team is available Monday to Friday, 8am to 7pm ET
Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Good day, I have refunded a total of $this morningThe refund does take 3-business days to fully process back to your credit card You had selected the yearly license option which stated: Year Pro license, $per month, prepaid for one yearThis license offers over 60% savings however, as it states, it is prepaid for the year at $We also presented the one time Basic license which is probably the license selection you were interested inThat license has a one time charge of $for the document you selectedOur document pricing is between $and $ If you still need to print or edit the document, I have extended a two week courtesy license until April 3/You can print, edit and save the document as many times as needed until that date Please let me know if you need further assistanceOur customer support team would be pleased to assist you at X-XXX-XXX-XXXX, Monday to Friday 8am to 7pm ETThey could have refunded this for you early this morning Regards, [redacted] Manager, Customer Support LawDepot.com
This starts out saying "free forms" U think u are going to fill out forms for free When you finish, it is ONLY free if you cancel within one week Heaven only knows if/when you would get your money returned I quit at this point after hours of filling out forms that I cannot access or get a copy of Reality is they are expecting to charge you almost $PER MONTH for use of a few vague forms - that you will probably use only on one or a few occasions! The Revdex.com logo, in reality, is not for my local Revdex.com - but for an unknown something in one city in Canada BUYER BEWARE!
Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ Good morning [redacted] , Thank you for your comments Yesterday, you inadvertently selected the one year license optionThat option says " Year Pro License, $per month, prepaid for one year"That is the $optionOn the credit card page, that amount is clearly displayed at the top right hand side of the page and there is a "Change Order" button right below the $amountThis allows you to go back and reselect a different license option if neededYour receipt displays the amount and we send you an email within moments confirming your license selection and any charges Yesterday, your account was cancelled and deleted as you requestedOur customer support representative also issued the full refund yesterday morning and that refund has been sent to the bank for processing already The three license options are displayed and do contain the information you need to make your selection and the amounts are summarized on the next page and again on the receipt and email we sent out moments after the purchaseWe refunded as soon as you contacted us I will pass your comments to our marketing team for review If you have further questions, please feel free to contact me directly at my toll free telephone number Regards, [redacted] Manager, Customer Support LawDepot.com X-XXX-XXX-XXXX extension [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/24) */ Todays date is 12/23/I have allowed Business days as promised for my refundTo date, The $taken from my account has not been refunded [redacted] Final Business Response / [redacted] (4000, 14, 2014/12/29) */ Good day, I have checked with our payment processor and we issued the refund to them on December 10/and normally it only takes a few days for them to process and send the refund to the credit card company/bankFor some reason, they only settled the refund on December 22/which would be the date they sent it to the bank/credit card companyYou would therefore see the $refund a few days after December 22/ Our accounting manager has already contacted the payment processor to ask them why it took so long to settle the refundWe certainly apologize for any delay you experiencedIn good faith, we processed the refund on our end very quickly but we were not aware there would be such a delay on the payment processor end Please let me know if you need further assistanceWe wish you all the best in the New Year [redacted] Manager, Customer Support X-XXX-XXX-XXXX extension ***
Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ Our records show you did create the Power of Attorney document and at that time, you selected the day free trial subscription offer on Sept 10/There was no cancellation on file by telephone call, chat, email or ticket until you contacted us on January 15/At that time our agent explained the details of your account and offered a courtesy refund for the January chargeYou refused the refund as you wanted the entire amount returned to youDuring that conversation, you did acknowledge that you did not cancel the day trial offerThe offer is not based on usage so you may create one document or hundreds, we do not monitor the number of times you access your account or documentsThe subscription provides access at any time if you need to prepare documents On the license selection page, we have three license choices: the day free trial subscription offer, one time Basic offer and the yearly offerYou chose the day free trial subscription offer and the terms of the offer are on that page for you to reviewOn the next page, the information regarding cancellation appears again and on the next page which is your receipt, we again repeat the same information regarding cancellationWithin minutes of selecting that offer, we also sent you and email outlining the terms of the offer and the date and time to cancel by appear in bolded fontWe also sent you an email on September 18/when billing commenced I have issued two courtesy refunds for you in the amount of $eachThe refunds do take 3-business days to fully processWithout proof of cancellation, no further refunds would be forthcomingThe number that you said was on your credit card statement should be [redacted] , not the number you have listedI will have our finance team check that Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Justice is not yet fully served, so Law Depot's response is, regretfully unacceptable to meYou'd recall that Law Depot debited my credit card for five months continuously, and have managed to refund only two months Unless, Law Depot is able to clearly demonstrate that I visited their website more than once, and used/benefited from their service, I don't understand under what premise they feel entitled to my money In my well considered view, Law Depot have no moral right to hold unto three months worth of deduction from my credit card after I visited their website JUST ONCE and didn't find their service useful
Initial Business Response / [redacted] (1000, 5, 2014/10/15) */ Good afternoon, Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day trial offer To clarify, our trial offer is free for a one week periodDuring that time, you can create, download and print as many documents as you needYou can cancel at any time and there is no obligationYou simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window We do have you enter your credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled within the seven day trial periodThere is also no pre-authorization to the card If you select the day free trial, we send you an email confirmation immediately and the cancellation steps appear in the email as well as the date and time to cancel byYour receipt also contains the same informationWe also send an email on the first day of billing should that occur Please let me know if I can be of further assistanceI appreciate your feedback and we'll continue to work on our web site to improve all areas of service [redacted] Manager, Customer Support LawDepot.com X-XXX-XXX-XXXX extension ***
Ms***, As we discussed when you called us on August 26/16, our records do show that a residential lease was created on March 2/and the email address used to establish the account matches your email addressThe lease itself does contain your name and address information There was no cancellation on file until you called us on August 26/We cancelled the account and at that time, issued the maximum number of courtesy refunds possible (March to August $198.00)No further refunds will be issuedWe also had an eviction notice prepared in in the same account which also has your name appearing as the landlordYou may want to check to see if anyone else has access to your credit card such as a spouse or other family member or friend Regards, [redacted] Manager, Customer Support LawDepot.com
Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Good afternoon [redacted] and [redacted] , We spoke yesterday about the charges on the accountYou stated your wife made the selection online for the commercial lease agreement As we discussed yesterday, your wife selected the subscription option with the day free trial on Feb 5/and did not cancel the account as per the terms of the offer until June 9/When she went through the webpages and check out, the offer information is stated twice including on the final credit card pageImmediately after selecting the subscription option, we sent an email recapping the offer details and the date and time to cancel appear in that emailThere was also another email sent and a receipt and the receipt also displayed the cancel steps and the date and time to cancel by When you did call us, we cancelled the account and processed four refunds for the May 13, April 13, March and February 13/chargesThese refunds are processing and will take up to several days to be applied back to the credit card on file The responsibility to select the offer that best suits your needs and comply with the terms of the offer rests with the customerWe have clearly displayed the information regarding the need to cancelWe do not monitor usage, the subscription leaves the access open to return at any time to complete any documents you needAs far as the credit card information, that is entered in the system by the customer at the time the license is selected We display two other licenses for customers to choose from so if the one week free was not suitable, your wife could have selected the Basic option which expires by itself after two weeks, no need to cancel anythingThese licenses are presented so customers can make the right decision based on what they needThe follemails and receipt are also provided for that same purpose Our refund policy can be found at: http://www.lawdepot.ca/terms.phpIt states we will refund within days of purchaseThat is normally a two month periodWe have provided a month refund and no further refund will be forthcoming Regards, [redacted] LawDepot.ca Manager, Customer Support [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted]
I have a very small incorporated business between me and my husband, for which I was required to submit shareholder agreement by the bank for business loanI used free trail subscription from lawdepot.ca, created the documents and cancelled the subscription within an hourIt seemed scary when they asked for credit card number up in front (even for free trail ) but the customer service was so good as they not only help me to save thousands $$ for lawyer fees for creating the document but also guided thru downloading the document and later cancelling the subscription Highly recommended
Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ Thank you for your feedbackAs our customer support representative mentioned on April 5th, a day free trial subscription offer was selected on September 26/and a residential lease was preparedAt the time that offer was selected, we do clearly indicate the need to cancel within days or the subscription commencesThe credit card and receipt page which follow also explain the same detailsMoments after the license option was selected, we sent an email to the email address that was entered to establish the account and that email does again state the need to cancel with the date and time to cancel by in bold fontWe also sent an email on the first day of billing which was October 4/Your monthly or online bank statements also lists the charge You contacted us on April 5th and at that time, our agent cancelled the account and issued two courtesy refunds in the amount of $eachThe refunds do take 3-business days to fully processIt is unfortunate that your ex used your card but your card agreement does outline the need for you to protect your card from others At this time, there is no further refund forthcoming without proof of cancellation
Initial Business Response / [redacted] (1000, 10, 2016/03/30) */ ***s, thank you for your commentsYou had originally selected the day free trial on August 14/and prior to checking out, we advise you of the day free trial and the need to cancel within days or the account converts to the $monthly charge until cancelledWe sent an email recapping the offer and the cancellation date and time to cancel by appears in bold font in that emailWe also sent an email on August 22/advising you your membership had startedEach email contains contact information so you can call us or go online to cancel if neededYour receipt also summarized the offer details and the date and time to cancel by also appears on the receipt.You also have online access or a monthly bank statement reflecting charges You contacted us on March 24/and at that time, our agent cancelled the account and issued a courtesy refundI was able to refund one additional charge this morningNo other refunds are possible due to the age of the chargesIf you had cancelled as per the terms of the offer you selected, there would have been no further chargesPlease contact me directly at [redacted] extension [redacted] so we can discuss this further
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Good day ***, You had selected the day free trial subscription offer on May 23/Unfortunately, you did not cancel the account as per the terms of the offer you selected until June 15/When you contacted our agent, she cancelled the account for you and provided a courtesy refund for the May and April $chargesOur posted refund policy states we will refund if you are not satisfied within days of purchase and your other charges exceed this time frame We do not monitor usage in the accountThe subscription allows access to documents at any time if neededWhen you selected the day free trial, the offer screen explains that there will be a $monthly charge if not cancelled and that information is stated again on the credit card page before you complete any license selectionAs soon as you complete a license selection and click the Start Subscription button, you are immediately taken to the receipt page where the cancellation steps and date and time to cancel by appear right on the receiptThere is a large, green print button on the receipt page so you can print and review the terms of the offer you selected with reminder date to cancelWithin moments, we email you with a confirmation of your license details and the date and time to cancel by are bolded on that emailOn the first day of billing, we also send you an emailYour bank statement would also display the monthly charges with the LawDepot descriptor Since we had no previous cancellation and you clicked on a subscription offer with terms displayed, no further refund is forthcomingWe have refunded the maximum two month courtesy refund Regards, [redacted] LawDepot.com Manager, Customer Support X-XXX-XXX-XXXX
I needed a Will, and a few other documents The site was easy to use, I paid the amount owed and all is done from the comfort of my home The $60+ I spent was well worth it You couldn't get anything of that value from working with a law firm directly Thanks for bringing legal responsibility to the masses for a reasonable price ***
Make no mistake about what you're getting with this service This site supplies forms and that's it When I used the chat to ask questions, the response was that they are not attorneys, and could not give legal advice My questions related to whether I should use the NC form or the FL form since I live in Florida and wanted to give power of attorney to my sister who lives in N.C I was told to use the form for the state where it would be needed and that's all the advice they could give me
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Good day, You had selected a seven day free trial on April 16/and the trial offer expired on April 23/We do not have a thirty day free trial offerYou cancelled the account two days after the day free trial offer ended on April 25/We issued a courtesy refund for $on April 27/after you had cancelled and contacted usWe also sent you the cancellation email and refund email Please let us know if you need further assistanceYou can call our customer support team at 1-855-231-8424, Monday to Friday, 8am to 7pm ETThey can easily handle any inquiries of this nature
Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Thank you for your comments Our records show that you had selected the day free trial subscription offer on July 1/when you completed the quitclaim deedAt the time of selecting that offer, it does state that the account will be be billed $33/month if the account is not cancelled within daysThe credit card page also provides the same information as well as the receipt on the next pageWe sent you an email moments after you selected the trial offer on July 1/and that email does state in bold lettering that the account needs to be cancelled within the days and the date and time to cancel by appear in that sentenceWe also sent you an email on July 10th letting you know you had a subscriptionThese emails are archived in your account under Help/Email Us There was no cancellation on file until October 7thAs a courtesy, I have refunded the September 9th chargeThe refund does take 3-business days to process back to the credit card If you have further questions, please contact our customer support team at 1-855-231-8424, Monday to Friday, 8am to 7pm ET
Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Good afternoon, Thank you for your comments Our records show that you had selected the subscription option with the day free trial on February 9/The account was not cancelled as per the terms of the offer until one month later on March 9/You had requested the refund when you contacted us by ticket/email after we had closed the evening before, and we replied at 5:30am MT the following dayThe account was cancelled and the refund was issuedThe email also stated the refund does take 3-business days to process On February 9/15, moments after you selected the subscription option with the day free trial, we sent an email confirming the offer you selected and the date and time to cancel by appears in that emailYour receipt also shows the same informationWe sent another email on February 17/We then replied to your ticket/email on March 10/and yesterday, you sent us a Feedback email and our agent replied to that acknowledging the details of the account and that the refund was approved and processing You mentioned you had not received some of the emailsBrowsers can sometimes divert emails to spam or junk folders depending on the rules you have selected for screening emailWe go to great lengths to ensure our email subject lines are free of words that trigger spam to ensure you receive our communications to you If you need further assistance, please contact me directly Regards, [redacted] Customer Support Manager X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ Good afternoon [redacted] , Thank you for your feedbackI apologize if you feel we have not provided enough information regarding our day free trial and the need to enter credit card information To clarify, you have selected the day free trial and as long as you cancel by May 6/14, there are no charges for any documents you prepareTo cancel, sign into your account and from the My Account page, click on the Subscription tab and select the Cancel Subscription button OR you can call us at our toll free number and we can cancel it for you You do enter credit card information for uninterrupted access to your documentsThere are no charges to the card if the trial offer is cancelled with the day time frame Customer feedback that we receive and site navigation analysis by our marketing team shows that customers want to see the document and question template first as they are most often in need of a document quicklyThe pricing options are shown after the customer has selected their document and this is a common online practice by many companiesI know that you are not comfortable with that response but our marketing team monitors this area very closely I have forwarded your comments to MarketingChanges are made based on customer feedback as well as overall page by page navigation analysis on our website Please let me know if I can be of further assistanceI appreciate your feedback and we'll continue to work to improve all aspects of service Please remember to cancel your day free trial before May 6/ Regards, [redacted] Manager, Customer Support X-XXX-XXX-XXXX, extension LawDepot.com