An Employer's Representative

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Contact Name and Title: Brittaney [redacted] , VP Contact Phone: [redacted] Contact Email: b [redacted] @efloors.com Dear Lara, We at Efloors utilize the most reputable freight carriers to ensure the safe delivery of your orderIn the rare case of an incomplete delivery, we ask that you allow 48-for the freight carrier to conduct a "tracer" on the missing product(s)As indicated in our shipping policy, linked here: http://www.efloors.com/shipping-policy.aspx, if the merchandise is not located within this specified time frame, Efloors promptly ships replacement merchandise and processes a loss claim internallyAs promised, on Monday, July 20th, a replacement order has been processed against your orderThe merchandise is shipping directly to you via expedited UPS services for delivery by the end of the weekAn email was sent to you with your tracking informationPlease contact us should we be of further serviceWe can be reached by calling toll free at 1- [redacted] Best regards, Efloors.com

Dear Ms [redacted] ***: At Efloors.com we pride ourselves on customer satisfaction We have a fully staffed call center readily available to assist our customers via telephone and live chat We apologize that you have experienced difficulties in contacting us Please verify that you are calling 1-888-522-We would like to inform you that your samples delivered to you on December 7, at 10:44AM You may track and verify your shipment via Fed Ex tracking [redacted] You may also follow the link provided below:https://www.fedex.com/apps/fedextrack/?tracknumbers= [redacted] We will gladly process a no charge replacement order for you should you wish Please contact us so that we may further assist youBest regards,Efloors.com

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Contact Name and Title: Brittaney [redacted] , VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @efloors.com To Whom it May Concern: The moment Efloors learned of the mistake in shipment to Ms***, Efloors issued a UPS call tag for return shipmentUPS was unsuccessful in three attempts of picking up the merchandise delivered to Ms***, advising the merchandise was not ready for pick upNonetheless, on September 8, 2015, the merchandise was received back into the Efloors warehouse for returnOn September 8, at 2:26PM Ms [redacted] received a full refund for $Transaction ID: XXXXXXXXXXPlease advise if we can be of any further service Best regards, Efloors.com

Complaint: [redacted] I am rejecting this response because:I never received anything at allI was calling the correct numberAs I noted in my prior email, I did not receive any of the flooring samples I ordered so I purchased flooring from another companyI am requesting a refundSamples are useless to me now.My name is not Ms [redacted] *** Sincerely, L ***

Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Contact Name and Title: [redacted] , VP Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @efloors.com To Whom it may concern: Ms [redacted] has been issued a refund of $ Ms [redacted] contacted Efloors on August 4th advising that she did not like the tile she receivedAs such, Efloors submitted an authorization request to our returns department for approval and costs associated it the returnAs published in our return policy (linked here: http://www.efloors.com/refund-policy.aspx), Ms [redacted] was informed of the 20% restock fee and shipping charges that apply to her returnEfloors left voicemails on both 8/and 8/providing Ms [redacted] with this information and did not receive any further communication until 8/Due to the circumstances, Efloors agreed to waive the 20% restock fee and scheduled the pick up for 8/The returned merchandise was received into the Efloors warehouse on 8/As promised, Efloors has issued a refund of $to Ms [redacted] Please let us know if we can be of further service Best regards, Efloors.com

To Whom It May Concern:At Efloors.com, we want our customers to be satisfied with their purchase As such, we allow our customers to return any merchandise that they are not happy with As published on our website, returns are subject to the actual non-promotional shipping costs of the original shipment, any return shipping charges, and a 20% restock fee - linked here: www.efloors.com/refund-policy.aspx Attached to this case you will find the email correspondence between Efloors.com and Ms [redacted] Efloors outlined the charges associated with the return, in which Ms [redacted] replied and requested that the return be cancelled, and advised she is going to keep the flooring As such, as ask that this case be closed as resolvedBest regards, Efloors.com

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Contact Name and Title: [redacted] , VP Contact Phone: XXXXXXXXXX Contact Email: [redacted] @efloors.com Dear [redacted] ***: We at Efloors pride ourselves in our ability to satisfy each of our valued customersAt times, products become backordered, and take a bit longer than we anticipate to shipOur website advertises: TYPICALLY ships next business dayIn the unlikely event your product is backordered, you are immediately informed via emailAs you requested, we also immediately refunded your payment after you decided against waiting the minimal backordered timeframePlease contact us should we be of further service Best regards, Efloors.com

Dear Ms [redacted] :We sincerely apologize for the delay with your replacement shipment Unfortunately the merchandise is still in production with the manufacturer The material that was initially available for shipment was found to be defective, and certainly not released for shipment Efloors communicated this delay to you by leaving a voicemail on October 13, at 8:49AM The molding pieces are scheduled to complete production on December 16, at which point we will promptly move the order into shipment to you Efloors will overnight the pieces at no additional charge Efloors will provide tracking information via email as soon as it becomes available.Best regards,Efloors.com

To Whom it May Concern: Although Efloors has acted in accordance with all published policies provided to our customers at the time of order and within their receipt email, Efloors has granted a return for the two molding pieces shipped to MsNichols Upon receipt of the returned merchandise, a refund will be promptly issued back in the form of original payment Our returns address is provided below Please label the return with [redacted] .Efloors Returns Department [redacted] *** Best regards,Efloors.com

To Whom It May Concern:We at Efloors process all orders within the following business day The merchandise purchased was advertised on our website as "Typically Ships in 5-business days" As noted on our website, in the unlikely event that your product is back ordered, Efloors.com will notify you immediately and will provide timely updates as they become available Efloors.com provided updates via email and voicemail in regards to the status of the merchandise purchased In efforts of resolving this case, Efloors.com will accept this return of cartons of: Daltile Rittenhouse Square: Modular White Semi-Gloss 3" x 6" Ceramic Tile K10136MOD1P We kindly as Sarita [redacted] to contact the Efloors.com Customer Service team to obtain return authorization for this merchandise.Best regards,Efloors.com

Dear Ant: I am embarrassed that this amount of time has passed and *** has yet to come to a resolution for your claim. We understand your frustration, and we want to make this right for you. We are going to process your claim internally, and walk the claim through with
*** on the back end. To proceed, we will need a labor quote from your installer for tear out and reinstallation of the replacement flooring. Once received, we will process a replacement shipment and ensure it is delivered to you as quickly as possible. Best regards, Efloors.com

Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: *** ***, VP
Contact Phone: XXXXXXXXXX
Contact Email: ***@efloors.com
Dear *** ***: We at Efloors pride ourselves in our ability to satisfy each of our valued customersAt times, products become
backordered, and take a bit longer than we anticipate to shipOur website advertises: TYPICALLY ships next business dayIn the unlikely event your product is backordered, you are immediately informed via emailAs you requested, we also immediately refunded your payment after you decided against waiting the minimal backordered timeframePlease contact us should we be of further service
Best regards,
Efloors.com

To Whom it May Concern: Although Efloors has acted in accordance with all published policies provided to our customers at the time of order and within their receipt email, Efloors has granted a return for the two molding pieces shipped to MsNichols Upon receipt of the returned
merchandise, a refund will be promptly issued back in the form of original payment Our returns address is provided below Please label the return with ***.Efloors Returns Department*** *** *** ***
*** ** *** Best regards,Efloors.com

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: Brittaney ***, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@efloors.com
To Whom it May Concern:
The moment Efloors learned of the mistake in shipment to Ms***, Efloors issued a UPS call tag for return
shipmentUPS was unsuccessful in three attempts of picking up the merchandise delivered to Ms***, advising the merchandise was not ready for pick upNonetheless, on September 8, 2015, the merchandise was received back into the Efloors warehouse for returnOn September 8, at 2:26PM Ms*** received a full refund for $Transaction ID: XXXXXXXXXXPlease advise if we can be of any further service
Best regards,
Efloors.com

Complaint: ***
I am rejecting this response because:
Sincerely,
Anthony ***

Ms. ***: Although the tracking information indicates your samples were delivered, we will process a refund amounting $for your samples in hopes that you visit us again for your next flooring projectBest regards, Efloors.com

To Whom It May Concern:We at Efloors process all orders within the following business day The merchandise purchased was advertised on our website as "Typically Ships in 5-business days" As noted on our website, in the unlikely event that your product is back ordered, Efloors.com will
notify you immediately and will provide timely updates as they become available Efloors.com provided updates via email and voicemail in regards to the status of the merchandise purchased In efforts of resolving this case, Efloors.com will accept this return of cartons of: Daltile Rittenhouse Square: Modular White Semi-Gloss 3" x 6" Ceramic Tile K10136MOD1P We kindly as Sarita *** to contact the Efloors.com Customer Service team to obtain return authorization for this merchandise.Best regards,Efloors.com

Dear Ms* ***: At Efloors.com we pride ourselves on customer satisfaction We have a fully staffed call center readily available to assist our customers via telephone and live chat We apologize that you have experienced difficulties in contacting us Please verify that you
are calling 1-888-522-5456. We would like to inform you that your samples delivered to you on December 7, at 10:44AM You may track and verify your shipment via Fed Ex tracking *** You may also follow the link provided below:https://www.fedex.com/apps/fedextrack/?tracknumbers=***We will gladly process a no charge replacement order for you should you wish Please contact us so that we may further assist you. Best regards,Efloors.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ant ***

Dear ***Your order was processed with Efloors.com on Friday, 10/30/ As with all orders, your order was processed the following business day on Monday, 11/3/ Our website indicates that the items on your order typically ship within 5-business days Once your order was
processed, Efloors.com learned that your order's merchandise would ship slightly later than the date advertised As such, an alert email was promptly sent directly to you Your order was immediately cancelled, and refunded as soon as Efloors.com learned that is how you wished to proceed Your order was refunded on 11/3/at 12:45PM Your transaction ID number is *** A copy of this transaction was emailed to you upon processing Please let us know if we can be of further service.Best regards,Efloors.com