An Employer's Representative

Dear Ms. ***:We sincerely apologize for the delay
with your replacement shipment.
Unfortunately the merchandise is still in production with the
manufacturer. The material that was
initially available for shipment was found to be defective, and certainly not
released
for shipment. Efloors
communicated this delay to you by leaving a voicemail on October 13, at
8:49AM. The molding pieces are scheduled
to complete production on December 16, at which point we will promptly move
the order into shipment to you. Efloors
will overnight the pieces at no additional charge. Efloors will provide tracking information via
email as soon as it becomes available.Best regards,Efloors.com

Dear MrAnthony ***: Thank you for your message. Your order was processed with Efloors.com on Friday, March 16, 2018. Upon processing your order with the manufacturer, Efloors learned that the particular item on your order was not available. We immediately notified you
via email, and offered alternative items for your project. We received confirmation from you on March 23, that you wish to receive a refund as opposed to reselecting to another product. As such, your refund was immediately processed - in full - amounting $182.31. Upon processing on March 26, 2018, you were sent an email confirmation confirming this transaction - Transaction ID: ***. Please do not hesitate to reach out to us should we be of further service. Best regards,Efloors.com

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: Brittaney ***, VP
Contact Phone: ***
Contact Email: b@efloors.com
Dear Lara,
We at Efloors utilize the most reputable freight carriers to ensure the safe delivery of your orderIn the rare case
of an incomplete delivery, we ask that you allow 48-for the freight carrier to conduct a "tracer" on the missing product(s)As indicated in our shipping policy, linked here: http://www.efloors.com/shipping-policy.aspx, if the merchandise is not located within this specified time frame, Efloors promptly ships replacement merchandise and processes a loss claim internallyAs promised, on Monday, July 20th, a replacement order has been processed against your orderThe merchandise is shipping directly to you via expedited UPS services for delivery by the end of the weekAn email was sent to you with your tracking informationPlease contact us should we be of further serviceWe can be reached by calling toll free at 1-***
Best regards, Efloors.com

Complaint: ***
I am rejecting this response because:I never received anything at allI was calling the correct numberAs I noted in my prior email, I did not receive any of the flooring samples I ordered so I purchased flooring from another companyI am requesting a refundSamples are useless to me now.My name is not Ms* ***
Sincerely,
L ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: *** ***, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@efloors.com
To Whom it May Concern:
Upon receipt of Ms***'s wish to cancel the order placed with Efloors.com, the transaction was
immediately refunded under Transaction ID: XXXXXXXXXXAs noted via email to Ms***, we kindly as an allowance of 3-business days for the credit to post with the credit card companies
Best regards,
Efloors.com

Initial Business Response /* (1000, 6, 2015/08/21) */
Contact Name and Title: *** ***, VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@efloors.com
To Whom it may concern:
Ms*** has been issued a refund of $
Ms*** contacted Efloors on August 4th
advising that she did not like the tile she receivedAs such, Efloors submitted an authorization request to our returns department for approval and costs associated it the returnAs published in our return policy (linked here: http://www.efloors.com/refund-policy.aspx), Ms*** was informed of the 20% restock fee and shipping charges that apply to her returnEfloors left voicemails on both 8/and 8/providing Ms*** with this information and did not receive any further communication until 8/Due to the circumstances, Efloors agreed to waive the 20% restock fee and scheduled the pick up for 8/The returned merchandise was received into the Efloors warehouse on 8/As promised, Efloors has issued a refund of $to Ms***Please let us know if we can be of further service
Best regards,
Efloors.com

The below message was submitted to the Revdex.com portal, as well as directly emailed to Jennifer Daughtry on 12/28/at 3:34PM The replacement shipment delivered to the customer on 12/31/at 11:21am. To Whom It May Concern: We truly apologize for the mis-shipment. The manufacturer has acknowledged their mistake and has express shipped replacements via *** ***. You may track your shipment on www.***.com. Please do not hesitate to contact us should we be of further service. Best regards,*** ***

To Whom It May Concern:At Efloors.com, we want our customers to be satisfied with their purchase As such, we allow our customers to return any merchandise that they are not happy with As published on our website, returns are subject to the actual non-promotional shipping costs of the
original shipment, any return shipping charges, and a 20% restock fee - linked here: www.efloors.com/refund-policy.aspx Attached to this case you will find the email correspondence between Efloors.com and Ms*** Efloors outlined the charges associated with the return, in which Ms*** replied and requested that the return be cancelled, and advised she is going to keep the flooring As such, as ask that this case be closed as resolved. Best regards, Efloors.com

Initial Business Response /* (1000, 6, 2015/10/16) */
Contact Name and Title: Brittaney ***, VP
Contact Phone: XXXXXXXXXX
Contact Email: ***@efloors.com
To Whom It May Concern:
Ms***'s claims are falseShe was contacted immediately via email, and refunded on September 18, 0215:
prior to the date of this caseMs***'s refund was issued in accordance to our published return policy on our websitePlease do not hesitate to contact us with any further questions
Best regards,
Efloors.com
Initial Consumer Rebuttal /* (3000, 8, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason is as follows:
1.The conversations were nothing more than promises by efloors of a refund weeks prior and still nothingThey never responded quickly it wasn't until I told them that I had filed a complaint with the Revdex.com did they actually start looking into my return which I returned a month prior
I did finally receive a refund but it was less than we had discussedBrittany had told me she also would accept the returning of the pails of the glue we purchased because of all the inconveniences I was experiencing with themI returned the glue and did not receive any money for themWhen I called them about that, a women told me she would ask Brittany and let me knowI never received a call back, as usual, and the refund went threw without the addition of the glueI called AGAIN and the women said oh Brittany forgot to add that in the total and that she would look into thatBrittany finally emailed me she had to make sure it was refundable after she had told me she would accept it as a return from me a month prior
Up until today they(efloors)has an extra case of flooring and pails of glue that I had returned and still have not received any refund for any of themI am pretty sure that is considered STEALINGI rightfully deserve a REFUND for them, as well
Check all the phone calls and emails I had made to them and see what was promised if they so call want to call these all accusations