Anajet Inc

I purchased an Anajet RI 3000. What a nightmare. This is the most unethical company I have ever dealt with. Ray Larason is the Regional Sales Manager and he'll gladly rip you off. Carefully read all of the online reviews about Anajet. You'll find a horrible pattern of a company who takes money, but never supplies a working printer. STAY AWAY from Anajet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[   [redacted] is filing a formal complaint against Anajet,
LLC for the [redacted] printer that was purchased from them in June 2015. The printer
was delivered to [redacted] on the 25th of June and after
unpacking and setting it up, we began to experience issues. To be completely
honest and transparent, the printer has not worked properly since the day we
set it up. It should be noted at this time that we were given a set of
instructions for the use of the printer and those instructions stated that the
printer must be kept within a certain range for temperature and humidity. From
day one we have always been certain to keep the printer within the proper
levels and regular checks are done to ensure compliance. We have also followed
all cleaning and maintenance instructions per Anajet. The main issue we've been
having is with the white ink although none of the colors are particularly
vibrant. We were sent a sample shirt by Anajet that showcased what our model of
printer was capable of, and to date we have yet to print anything that looks
even remotely close to the sample we were sent. To remedy the issues we’ve been
having we have modified how we pretreat the shirts we use, have printed on shirts
sent to us by Anajet, and we have also tried various shirt brands in addition
to adjusting the settings on the printer and AnaRip program- all to no avail. We’ve
contacted Anajet technical support many times regarding the issues we’ve
experienced, and after speaking with multiple technicians and the technical
support manager nothing has been resolved. We should note that Anajet was nice
enough to send us replacement parts, specifically dampers for the white ink
lines in addition to a refurbished/remanufactured white print head, but these
parts have not solved our issues. We will go into further detail about our
experience, please see below.
After multiple calls to Anajet technical support and speaking
with at least 4 or 5 different technicians, we were told they were going to
send us out two new dampers - one for each white channel. Upon receiving the
dampers on August 21st, we called Anajet to have a technician walk
us through how to properly install them and then follow that up with a walk
through on the proper way to run a full clean on the machine so there is no
question that we didn't mess anything up in the process. Once we installed the
dampers we noticed that one of the white channels was no longer printing
anything at all and the other was only printing at about 30-35%. [redacted], the
technician on the phone, attempted to have us do multiple diagnostics on the
lines to resolve the issue. We noticed there were a lot of air pockets in the
line that wasn't printing. [redacted] said to soak the printhead in warm cleaning solution
for 45 minutes to an hour and run it through then call him back the next day and
let him know if that resolved the issue. We followed his directions and it
didn't fix anything so we called him back the very next day. During this call
he said that he thought the damper we were sent was bad, so he was going to send
out a new one and check with his manager to see if he could send it overnight
via [redacted]. He said that he would send us an email in about 10-15 minutes once
he was able to confirm with his manager whether or not he was able to ship the
damper overnight. We never received an email from [redacted] or anyone else from
Anajet regarding the damper. We contacted Anajet via telephone a few days later
(since they were closed for the weekend) to check on the status of the damper
we were promised, and at that time we were given a tracking number from [redacted]
in customer service. Upon researching the tracking number we saw that a package
had been delivered, however, upon opening the package it was not the damper,
but rather replacement ink (the ink was sent to us as a courtesy because we
blew through our initial cartridges doing nozzle checks and other required
maintenance. It should also be noted that we experienced a delay in receiving
the replacement ink we were promised as our package was mixed up with another
person’s living in [redacted]; he received our package, and we received his).
Despite being given the ink for our troubles, we still did not have the damper
we needed, nor did we have a working printer. At this point we reached back out
to [redacted] to find out that not only did [redacted] not send out the package, but he
never filed the paperwork on the order in the first place. [redacted] apologized
for the oversight and placed the order for the damper and sent it out via
overnight shipping. After finally receiving the replacement damper and
installing it, our printer still was not working properly. After calling back
yet again, [redacted], the technical support manager, told us that he thought we
needed a new printhead. We explained to him that there was no way we would be
ok with paying the cost of replacing the head as we did not cause the damage to
it, and it never worked properly from the start. [redacted] stated that he was going
to talk to the “higher ups” on the board and try to get a new printhead
approved for us. [redacted] stated that he would call us back as soon as he knew
whether or not the board approved his request. After not hearing from [redacted] for
over 2 hours we decided to call him back again to check on the status of his
request. The call went to voicemail so we left a message, which [redacted] returned
later and told us he had been unable to get in touch with the board and would
try again the next day. Around 4PM EST we still had not heard from [redacted] as to
whether or not we would be receiving a replacement printhead so we called again
only to leave yet another message. [redacted] returned the call almost 3 hours later
with the news that Anajet would replace the printhead for us with a refurbished
one and we would be receiving it in the next two days (the printhead arrived on
Friday). We then called Anajet and requested they email us instructions on how
to install the printhead since when we were
replacing the first set of dampers the technician we spoke with on the phone
sounded annoyed and uninterested in helping us. Not only did he sound as if we
were a bother to him, it took him nearly 3 hours to walk us though the process.
(We should note that we replaced the second damper without any help from
technical support in less than 30 minutes.) After receiving the printhead
replacement instructions via email, we installed it without incident by following
the instructions to a “T”.
After
installing the refurbished printhead we went on to do a complete clean of the
machine. We regret to report that the machine is still not operating as it
should. We still have to run multiple cleans, fills, nozzle checks etc. and
none of them come out as they should. We are still wasting ink in addition to
time, and most importantly- money.  We have already gone through the white
ink they've shipped us after filling the printer per their instructions &
printing a small graphic on one side of 30 shirts for a client (who requested a
two sided design). When we purchased the printer, we were told by [redacted] (the
sales rep) that a set of cartridges would print anywhere from 500-800 shirts,
depending on graphic size so there is no way the white should have been gone
that quickly (in addition we should note that the white ink bled through the
shirts onto the front of them causing many of the shirts to be ruined).
We don't mean to sound rude, but we've only had the printer for
2 months and it has been down more than it's been working. We are backlogged on
orders for our company by at least 3 weeks, not to mention the time, shirts,
and ink we've wasted trying to get it to work. When we signed the contract on
this machine with [redacted] we were of the understanding that it was in
LIKE NEW condition and in 100% complete working order. We are extremely
frustrated and need a permanent resolution to the issues we are having. We are
paying over $300 a month for a huge doorstop at this point and it's getting a
little ridiculous. We've blown through three full sets of ink now just by doing
checks and cleans and the diagnostics we are told to do every time we call
about the issues we’ve experienced. In addition to that we have been told on
many occasions that we would be given a call back the following day or Monday (if
we called on a Friday) and our calls were never returned. We have been made to
feel as though we are stupid and incompetent at running the printer. We have
watched numerous Anajet tutorial videos and practiced on cheap shirts prior to
attempting to print anything for real. We know what we are doing and it's
highly offensive to be talked to and treated as though we don't because we
couldn't fly to California to attend their training class. We were told we
would be sent pretreated shirts just like the one the test print we were sent
when we were shopping for the machine was printed on, however, we never
received those. One more piece of information I'd like to add is how on not
one, but TWO separate occasions when we called about printer quality we were
asked to email one specific graphic to Anajet and they would test print it
there and call us with the settings so we could see if we could produce the
proper result with the settings they gave us. That never happened either time.
We are beyond frustrated with Anajet and the
[redacted] printer we purchased. Truthfully, if this machine were a car, it would be
considered a lemon at this point. If there is a way for them to exchange our
printer for a brand new (non-refurbished, non-remanufactured, non-demoed) one
to rule out any issues, or to purchase this one back, we would be willing to
explore those as viable options. The printer we have is [redacted] plain and
simple- excuse our language. Its only 2-3 months in and we've had enough issues
to warrant some real action to take place. Enough is enough. We would also once
again like to note that we have followed every temperature and humidity
specification in addition to performing the routine checks required daily,
weekly, biweekly and monthly. When we got this thing it was our baby. We were
so proud. But it's given us nothing but problems since day one. We're at the
ends of our ropes and have nowhere else to turn. We've tried everything we've
been told to try, all to no avail.
We
shopped around for a long time before deciding on this printer. We were in
contact with a salesman by the name of [redacted] from Anajet since last
year (September 2014) about pricing and information. We were transferred to
[redacted] this year when we finally were ready to pull the trigger because [redacted] no
longer works for the company. We've done the research and knew what we wanted.
Now that we have the machine and are doing a little more digging on the issues
we are having, we are noticing we are not the only ones with problems that go
unresolved or ignored. We don't feel it's asking too much to be given the
quality machine we were promised and paid for.  Above is the original email we intended to send to the Revdex.com however due to the character limits we were unable to. Our printer is still not working as it should and the resolution [redacted] suggested (sending photos of the nozzle checks) is not going to solve our issues. We have sent Anajet numerous photos of the printer's internals and the nozzle checks we've done- sending new ones for the SAME problem is a waste of time and ink. I am not looking to piss off Anajet, however, to basically insult our intelligence by implying that we are incompetent in using the printer really upset me; quite frankly it [redacted] me off. We understand there is a learning curve with the [redacted] and any DTG printer, but we have followed all instructions we were given, and in addition we have watched [redacted] videos/tutorials on the proper use of the printer. If we were to send the printer back to Anajet we would be without it for a minimum of 2 weeks- but most likely closer to a month. Also, this is not a guarantee that the printer will be in working order when it is shipped back to us. They may be able to run tests and have it work perfectly in a controlled environment at their facilities, but what about when we get the printer back in our office? What are we to do if, after the lines are emptied and refilled after shipping once again, it doesn't work? Our business cannot go that long without a working machine- the printer is literally the livelihood of the business. In addition it should be noted that we are still paying for a printer that is NOT working as it should- just because we've had issues has not stopped our lease payment from coming due every month. At this point I am requesting that Anajet first send us a NEW [redacted] printer and upon receipt we will ship them back (at their cost) the defective [redacted] they originally shipped us. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This machine is a defective device, I do not want the headache of having to send it back every month to get the print heads replaced. It is a very expensive piece of equipment for my business that is not making any money and is just collecting dust. Make me an offer on the printer. you can refurbish it and sell it.   ]
Regards,
[redacted]

Hello,We have repaired this customers printer and it is on its way back to them.I have instructed our shipping coordinator to send her the tracking info and I will follow up to make sure he does
Thank You
[redacted]
Interim Manager, Domestic
Technical Support
AnaJet
[redacted] CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

Hello,This is [redacted] and I have replaced [redacted] as the Technical Support Manager at AnaJet.The customer in question and I have communicated several times in regard to this particular issue.At this point we have reached out to the customer in an attempt to resolve the situation.We have
offered to exchange her printer for a brand new one, free of charge.Their attorney has not yet responded after repeated attempts.Thank You
[redacted]
Interim Manager, Domestic Technical SupportAnaJet
Red Hill Ave
Costa Mesa, CA
Phone: (714) 668-
Fax: (714) 662-
[redacted]

Hello,   Thank you for reaching out in regards to [redacted]. While the refund process does take a few business days, we were able to get her full refund processed. I show the refund was issued 8/4/2016. Our customer care department is not authorized to refund which is why it...

needed to be taken up to the CFO to be signed off. [redacted] called August 3rd around 3:00 PM EST demanding her refund immediately be put back in her account by the end of the day. Although we tried our best to refund before 5:00 PM EST, the time the bank closed, we were unsuccessful. The refund was processed the next business day but can typically take between 2-3 business days.    Feel free to contact me if you have any further questions or concerns.   Thank you,

Hello,
Doing print head cleans on a daily basis to achieve a good nozzle check is normally and required as part of the daily maintenance. If a nozzle check is done first thing in the morning without doing a print head clean, it will most likely look poor. This is why print head cleans are part of the daily maintenance. Print head cleans take less than two minutes to perform and it usually takes 1-3 print head cleans to get a good nozzle check. Once the nozzle check looks good, the machine is ready for printing. 
 
The white contamination happens when negative pressure is introduced into the ink delivery system. This will happen if the white ink cartridges get too low or empty. Once the negative pressure is introduced into the system, the only way to get rid of it is to push it out by flushing the ink. Flushing the ink our of the system is part of the quarterly maintenance as it must be done every three months and requires a set of cleaning cartridges. 
 
In the customer's response they mention clogging issues happening as a result of "defective" print heads. This is not the case. Clogging problems only happen when ink sits idle and the pigment separates from the water in the ink.
 
In the customer's response they indicate AnaJet refusing the look at or repair their printer. This is not the case. Having any AnaJet printer come back to our facility for repair is always an option no matter the situation. 
 
AnaJet keeps quality check records of all new and repaired printers. Our quality check procedures ensure that every printer that leaves our facility is operating at 100%. These documents can be provided for this customer's printer. 
 
In the customer's response they also mention AnaJet wanting them to pay for a majority cost of the repair. This is also not the case. The warranty on this customer's printer expired and AnaJet is repairing it as if it were still under warranty. AnaJet is paying for all parts and labor excluding the print heads which are not covered under the warranty. AnaJet is also offering to discount new print heads by 20%. 
 
If this is not acceptable, AnaJet will offer to replace the clogged print heads with refurbished print heads at no charge. Since all other parts and labor are also being done at no charge, there would be no charge for the repair. Refurbished print heads fire at 90% or better and will yield good nozzle checks and good prints.

Hello,
This customer bought their AnaJet mP10 printer in March of 2012. In April of 2014 the customer contacted AnaJet as they wanted to get their printer repaired and upgraded. When the printer arrived at AnaJet, it was determined that one of the print heads was clogged beyond repair and would...

need to be replaced. The ink used in AnaJet printers is water based. Clogging issues happen as a result of the water in the ink separating from the pigment. This happens as a result of inactivity, lack of maintenance or having the printer in an improper environment. 
 
The print heads are not covered under the warranty for clogging related issues. 
 
The daily, weekly and quarterly maintenance routines as well as the temperature and humidity requirements for the printer can be found in the user manual that come with machine. The maintenance and environment requirements are also explained in our training course as well as training documents and videos on our website. 
 
AnaJet has offered to discount the replacement print head by 20%.

Hello,My name is [redacted], I have taken over as Technical Support Manager[redacted] has moved on to other opportunities within our companyThe customer in question had an issue upon initial setup of their printerEssentially the ink was not flowing through one of their channelsAs this
was a new printer we wanted to resolve the issue as quickly and in the best way possibleWe sent out the necessary components at no charge and walked them through replacing these components over the phone to get the printer up and runningAt this point we believe that the printer itself is now fully functionalThe owners however just need a bit more additional assistance and training to make sure their print results are what they would expect them to beThis is not uncommon with new AnaJet owners and I have offered to continue to assist and troubleshoot with them until they are satisfied with their print resultsI believe the customers feel that the printer is still not functioning properlyAt this point I do not believe this to be true but further diagnosis is necessaryI have communicated to them that if the printer does in fact need further repairs that we can bring it back to our facility for a repair and full refurbishment, at no charge of course
Thank You
[redacted]
Interim Manager, Domestic Technical Support
AnaJet
Red Hill Ave
Costa Mesa, CA
Phone: [redacted]
Fax: [redacted]

Hello,
This customer bought their printer in March of 2013. After experiencing ink flow related issues due to inactivity, the printer came back to AnaJet for repair in September of 2013. It was determined that two of the three print heads were clogged beyond repair. Although the print heads are not...

covered under the warranty, AnaJet replaced them at no charge and sent the machine back to the customer. In February of 2014, the customer called tech support in regards to flushing the ink out of the system and filling the lines with cleaning solution. During this call, the customer was struggling with flushing out the white ink which is an indication of clogging. The customer recently tried bringing ink back into the system but was unable to do so as not all of the ink was removed from the ink delivery system at the time of the flush which has resulted in severe clogging issues.
 
Clogging problems can only occur due to inactivity, lack of maintenance or if the printer is in an improper environment. If the ink remains in the ink delivery system and does not move via head cleans or printing, the ink will clog.
 
Although the warranty on this customers printer has expired, AnaJet will offer to repair the machine as if it were still under warranty. The customer will only be responsible for inbound shipping and print heads if needed. AnaJet will cover outbound shipping as well as all other parts and labor.

Hello,This customer bought an AnaJet mP5 printer which uses inkjet technology (not laser) in April of 2013. In July of 2014 they had ink flow related issues which resulted in AnaJet replacing one of their print heads at no charge. The print heads are not covered udder the warranty as lack of...

maintenance, lack of use or having the printer in an improper environment will cause the heads to be clogged. AnaJet made an exception and replaced the print head at no charge. AnaJet Technical Support did not hear of any issues in regard to this customer's printer until January of this year when they called again with clogging related issues. Although the warranty on the printer has expired, AnaJet has offered to repair the machine as if it were still under warranty. AnaJet has offered to cover shipping both ways as well as cover the cost of parts and labor excluding the print heads. The customer has agreed to this and motions have been set in place to carry out AnaJet's offer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I wish the case had not been closed already.  They still have our printer, and as of yesterday, I still do not know if the repairs have been successful.  Additionally, the tech support manager has been very slow to respond to my status update requests.  Below is the latest communication from yesterday, which has also not been followed up on by Mr. [redacted]:Hello [redacted],Your Printer was finished on Thursday. I completed the paperwork and submitted it to our customer care team so they could arrange shipment. I was in training all day Friday so I was unable to follow up and see if it shipped. When our shipping coordinator gets in I will follow up with him to see if your printer shipped on Friday. If it didn’t I will see to it that it ships todayThank You[redacted]

Hello,My name is [redacted] and I have taken over as Technical Support Manager here at AnaJet.I contacted our manager of Customer Care in regard to this complaint and informed him that the customer in questions was having a great degree of difficulty getting the credit.He ensured that the money...

was credited back to the customers account. He is going to reach out to the customer today to apologize on behalf of our customer care team.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Terrible Product. Terrible Tech Support. Terrible Customer Service

Review: We purchased a MP5 laser printer about two years ago. We purchased this machine as a side business to print t'shirts. The machine probably hasn't even worked more than five months in the two years. We have lost customers because of printing failures, we have paid for t'shirts that are ruined because of failures and loss of ink trying to print only to have the machine breakdown. We were not told there was no one in the [redacted] that could repair the machine but my daughter has read all the material sent to her and valiantly tried to fix each and every problem. Anajet took the machine back at a cost to us of over $2800 and within four months it was broken again. We have lots of correcsondence outlining the problems. We have asked Anajet to buy the machine back but they won't do that. They have offered to pick up the machine and repair again but want $1225 for each print head first and that may not be the problem. These were replaced less than six months ago so why would we pay to replace them again. We believe the machine is a lemon!Desired Settlement: We have lost a great deal of money. Probably to the tune of $25,000 plus. We want Anajet to buy us out of our contract and to pick up the machine.

Business

Response:

Hello,This customer bought an AnaJet mP5 printer which uses inkjet technology (not laser) in April of 2013. In July of 2014 they had ink flow related issues which resulted in AnaJet replacing one of their print heads at no charge. The print heads are not covered udder the warranty as lack of maintenance, lack of use or having the printer in an improper environment will cause the heads to be clogged. AnaJet made an exception and replaced the print head at no charge. AnaJet Technical Support did not hear of any issues in regard to this customer's printer until January of this year when they called again with clogging related issues. Although the warranty on the printer has expired, AnaJet has offered to repair the machine as if it were still under warranty. AnaJet has offered to cover shipping both ways as well as cover the cost of parts and labor excluding the print heads. The customer has agreed to this and motions have been set in place to carry out AnaJet's offer.

Review: Anajet claims that there product is the best of the best. After only owning it for approx. 70 day's the printer has stopped printing properly. I have spent many of hours on the phone with technicians, and through several emails. They tell me that it isn't the machine, but the consumer. That is not true. After doing research past few days, a ton of complaints have been filed against anajet for mis-reprsentation of there product. It does not print as advertised. The machine first of all, clogs, does not fire the inks properly, and at 410.00 a set of inks, I have waisted over 2 sets of inks, and hundreds of shirts that are not saleable. The printhead also stops mid-way through the print, and again spent hours on the phone trying to get is corrected. I get the run around on the phone, and even had a technician go as far as wanting me to tear the machine apart and change around firing boards. Then they tell me that the printer is under warranty, except for the print head which is the most expensive part of the printer. After 60 days, and very little use, this machine is NOT what the company says it is. For a 25,000 dollar piece of equipment, this is border line larceny, Say that they wont refund your money, and ill only repair items that basically are cheap, and not the print head if it is bad. The machine is being returned.Desired Settlement: I purchased this as a lease, and I stopped payment to the lease company which has been notified. I had to pay 1500.00 up front and have made 3 payments of 537.00 on a machine that has only cost me money in ink, waisted shirts, and allot of valueable time. All I am asking is they take it back. It is being picked up Thursday, July 31, 2014. I have made it clear to them that payment was stopped and I no longer want the machine to come back. I have lost all of my customers due to un able to complete orders, and have closed the t shirt portion of the business due to poor quality of the equipment.

Business

Response:

AnaJet has offered to repair this customer's printer at no charge and to cover shipping both ways. The customer has agreed to have the machine repaired and an RMA has been issued. Once AnaJet receives this customer's printer, we will repair the printer back tom 100% and ship the machine back to the customer at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This machine is junk, along with the 100's of other complaints. The machine was sent back on Thursday, July 31, stating clearly that the machine is not to be returned to Xtreme Graphics N Signs. This machine has cost me my t shirt business. The machine is not up to doing the production that they claim it will. This isn't the first time this has happened. Payment has been stopped, and all I want is the contract terminated, not wanting any type of refund. The machine, if sent back will not be signed for or accepted. I am done with this company. Poor and mis-adverstising cost me my business.

Business

Response:

Hello,

This customer was experiencing problems with their printer that could not be resolved over the phone. As a result, AnaJet has offered to repair the printer at no charge and to cover shipping both ways. The customer agreed to the offer and documentation can be provided. Once AnaJet repairs the machine back to 100% and test it to ensure everything is operating successfully, AnaJet will return the printer back to the customer.

Review: I purchased an mpower10i in March of 2013 ever since I had the printer it failed to print white ink correctly. Machine was sent back several months ago to get the problem resolved while I was still in warrantee it fixed the problem for a couple off weeks then it failed to print white ink again. The was a defective device that was sold to me and they will not buy the printer back. It's like I threw out $40,000Desired Settlement: All I am asking is for my money back and they pay to ship the printer to them

Business

Response:

Hello,

This customer bought their printer in March of 2013. After experiencing ink flow related issues due to inactivity, the printer came back to AnaJet for repair in September of 2013. It was determined that two of the three print heads were clogged beyond repair. Although the print heads are not covered under the warranty, AnaJet replaced them at no charge and sent the machine back to the customer. In February of 2014, the customer called tech support in regards to flushing the ink out of the system and filling the lines with cleaning solution. During this call, the customer was struggling with flushing out the white ink which is an indication of clogging. The customer recently tried bringing ink back into the system but was unable to do so as not all of the ink was removed from the ink delivery system at the time of the flush which has resulted in severe clogging issues.

Worst purchase I ever made in my business... Do your homework before you decide to purchase any DTG unit.

Review: I placed an order on May 19 2015 order # [redacted] for Ink. When I received the Ink it was the wrong Ink for my equipment. I called and they told me to send it back. I send it back and I also had to order the correct ink on the may 27 20015. As of today I have called them 5 or 6 time trying to get my 342.00 dollars returned to the credit card with no results. Each time they tell me that it will betaken care of and they will call me back or email me when it is done. As of yet nothing has been done. the last time I called I asked to speak to a supervisor they said they were not available to speak to me. I just want my money back.Desired Settlement: I placed an order on May 19 2015 order # [redacted] for Ink. When I received the Ink it was the wrong Ink for my equipment. I called and they told me to send it back. I send it back and I also had to order the correct ink on the may 27 20015. As of today I have called them 5 or 6 time trying to get my 342.00 dollars returned to the credit card with no results. Each time they tell me that it will betaken care of and they will call me back or email me when it is done. As of yet nothing has been done. the last time I called I asked to speak to a supervisor they said they were not available to speak to me. I just want my money back.

Business

Response:

Hello,My name is [redacted] and I have taken over as Technical Support Manager here at AnaJet.I contacted our manager of Customer Care in regard to this complaint and informed him that the customer in questions was having a great degree of difficulty getting the credit.He ensured that the money was credited back to the customers account. He is going to reach out to the customer today to apologize on behalf of our customer care team.Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,