Andros Floor Design

This issue was investigated by a third party and site related issue were discovered to be the cause of this failure and we have settled this dispute with a mutually and MrR [redacted] should be contacting you soon to remove any complaintPlease note: I have not received any phone calls and when your company and mine try to email we have no successPlease inquire with N [redacted] on email transaction failuresAt any time in the future send to corrected address or call directly to our store ###-###-####Sincerely, R [redacted]

Complaint: I am rejecting this response because:I put my trust in Andros to give me a new, "quality," oak parquet floorHowever, I was sorely disappointed! The floor Andros installed was not properly leveled and was riddled with flawsIt was not the "quality" floor I had expected!! I paid Andros $4,to level my floor and therefore, expected it to be level! It was not! Now, Andros wants to comeback to flatten my floor to make it levelWhy should I believe they will be able to level it at this time? I wanted Andros to match the beautiful parquet floor that was previously installed in my master bedroom closetThis parquet floor had no visible defectsAndros said they could match itI trusted them! Now I am told by Andros that the parquet I purchased from them was entry level and prone to defectsWhy didn't they inform me of this beforehand? If I had known, I might have purchased a higher quality parquet! Andros is also asking to come back to replace (a portion of) the defective parquet tilesThe DEFECTIVE tiles should have been discarded at the time!! I expected parquet without defects to be installed!Why should I be happy with a new parquet floor which had to be "fixed" to be acceptable? I thought I was paying for a quality parquet floor! I have been deceived!! Sincerely, S [redacted] ***

I am in receipt of MsK***'s complaint dated 8/10/We have we received approval months ago from the manufacturer to repair and or replace these said flaws, and we have been actively engaged with MsK [redacted] as to the timing available to perform these repairs; they were not caused by poor installation as noted in her complaint, this is the characteristic (quality) with this entry level parquet flooring that was matched up to her existing parquet flooringWe are approved to flatten out MsK***s floor to get the substrate flat within manufacturers tolerancesOutside of our control the construction of the condo has voids somewhere that allowed some of the float to leak onto the garage and we have been forth width about repairing and we suggested painting and MsK [redacted] told us not to worry about it that she would take care of this on her own She owes us $3,and as mentioned above we have been trying to schedule the repair work and MsK [redacted] has not been available to allow us entrance for the last few months, she stated recently that she wants to schedule when her tenant goes to ChinaWe are not sure when that is, but we have been wil [redacted] and able to assist MsK [redacted] in rectifying this situation at her convenienceSincerely, R [redacted]

I am in receipt of MsK***'s complaint dated 8/23/and I called her to discuss the situation, as we have been on a path that was moving towards us taking care of her complaints as a customer service issue and it has now changed courseHer and I discussed setting up Revdex.com Arbitration that we both voluntarily signed up for in the case of a disputeCan you please start the processSincerely, R [redacted]

I am in receipt of MsK***'s complaint dated 8/10/We have we received approval months ago from the manufacturer to repair and or replace these said flaws, and we have been actively engaged with MsK [redacted] as to the timing available to perform these repairs; they were not caused by poor installation as noted in her complaint, this is the characteristic (quality) with this entry level parquet flooring that was matched up to her existing parquet flooring.We are approved to flatten out MsK***s floor to get the substrate flat within manufacturers tolerancesOutside of our control the construction of the condo has voids somewhere that allowed some of the float to leak onto the garage and we have been forth width about repairing and we suggested painting and MsK [redacted] told us not to worry about it that she would take care of this on her ownShe owes us $3,and as mentioned above we have been trying to schedule the repair work and MsK [redacted] has not been available to allow us entrance for the last few months, she stated recently that she wants to schedule when her tenant goes to ChinaWe are not sure when that is, but we have been wil [redacted] and able to assist MsK [redacted] in rectifying this situation at her convenience.Sincerely,R [redacted]

Complaint: I am rejecting this response because:I put my trust in Andros to give me a new, "quality," oak parquet floorHowever, I was sorely disappointed! The floor Andros installed was not properly leveled and was riddled with flawsIt was not the "quality" floor I had expected!! I paid Andros $4,to level my floor and therefore, expected it to be level! It was not! Now, Andros wants to comeback to flatten my floor to make it levelWhy should I believe they will be able to level it at this time? I wanted Andros to match the beautiful parquet floor that was previously installed in my master bedroom closetThis parquet floor had no visible defectsAndros said they could match itI trusted them! Now I am told by Andros that the parquet I purchased from them was entry level and prone to defectsWhy didn't they inform me of this beforehand? If I had known, I might have purchased a higher quality parquet! Andros is also asking to come back to replace (a portion of) the defective parquet tilesThe DEFECTIVE tiles should have been discarded at the time!! I expected parquet without defects to be installed!Why should I be happy with a new parquet floor which had to be "fixed" to be acceptable? I thought I was paying for a quality parquet floor! I have been deceived!! Sincerely,? S [redacted] ***

This issue was investigated by a third party and site related issue were discovered to be the cause of this failure and we have settled this dispute with a mutually and MrR*** should be contacting you soon to remove any complaint.Please note: I have not received any phone calls and when your
company and mine try to email we have no successPlease inquire with N*** on email transaction failuresAt any time in the future send to corrected address or call directly to our store ###-###-####.Sincerely,R*** ***

This issue was investigated by a third party and site related issue were discovered to be the cause of this failure and we have settled this dispute with a mutually and MrR*** should be contacting you soon to remove any complaint.Please note: I have not received any phone calls and when your
company and mine try to email we have no successPlease inquire with N*** on email transaction failuresAt any time in the future send to corrected address or call directly to our store ###-###-####.Sincerely,R*** ***

I had an awful experience with an extremely rude and unprofessional salesman (***) I had carpet installed in rooms rooms had a big visible seam One was right down the middle of the living room After waiting months for the seam to "calm" per their instructions, I contacted *** to get someone to come out and look at the seam to see what they could do to fix it ***, who only saw a photo of the seam, yelled at me and told me that the seam was acceptable I had to call the president of the company in order to get someone to come out They had installed the carpet improperly The seam was separated in places Service fixed it A salesman should NEVER tell a customer, who just paid thousands of dollars for their product, that they are wrong

Complaint:
I am rejecting this response because:I put my trust in Andros to give me a new, "quality," oak parquet floorHowever, I was sorely disappointed! The floor Andros installed was not properly leveled and was riddled with flawsIt was not the "quality" floor I had expected!! I paid Andros $4,to level my floor and therefore, expected it to be level! It was not! Now, Andros wants to comeback to flatten my floor to make it levelWhy should I believe they will be able to level it at this time? I wanted Andros to match the beautiful parquet floor that was previously installed in my master bedroom closetThis parquet floor had no visible defectsAndros said they could match itI trusted them! Now I am told by Andros that the parquet I purchased from them was entry level and prone to defectsWhy didn't they inform me of this beforehand? If I had known, I might have purchased a higher quality parquet! Andros is also asking to come back to replace (a portion of) the defective parquet tilesThe DEFECTIVE tiles should have been discarded at the time!! I expected parquet without defects to be installed!Why should I be happy with a new parquet floor which had to be "fixed" to be acceptable? I thought I was paying for a quality parquet floor! I have been deceived!! Sincerely,
S*** ***

I am in receipt of MsK***'s complaint dated 8/23/and I called her to discuss the situation, as we have been on a path that was moving towards us taking care of her complaints as a customer service issue and it has now changed course.Her and I discussed setting up Revdex.com Arbitration that we both voluntarily signed up for in the case of a disputeCan you please start the process.Sincerely,R*** ***

I am in receipt of MsK***'s complaint dated 8/23/and I called her to discuss the situation, as we have been on a path that was moving towards us taking care of her complaints as a customer service issue and it has now changed course.Her and I discussed setting up Revdex.com Arbitration that we both voluntarily signed up for in the case of a disputeCan you please start the process.Sincerely,R*** ***

I am in receipt of MsK[redacted]'s complaint dated 8/10/We have we received approval months ago from the manufacturer to repair and or replace these said flaws, and we have been actively engaged with MsK[redacted] as to the timing available to perform these repairs; they were not caused by poor
installation as noted in her complaint, this is the characteristic (quality) with this entry level parquet flooring that was matched up to her existing parquet flooring.We are approved to flatten out MsK[redacted]s floor to get the substrate flat within manufacturers tolerancesOutside of our control the construction of the condo has voids somewhere that allowed some of the float to leak onto the garage and we have been forth width about repairing and we suggested painting and MsK[redacted] told us not to worry about it that she would take care of this on her ownShe owes us $3,and as mentioned above we have been trying to schedule the repair work and MsK[redacted] has not been available to allow us entrance for the last few months, she stated recently that she wants to schedule when her tenant goes to ChinaWe are not sure when that is, but we have been wil[redacted] and able to assist MsK[redacted] in rectifying this situation at her convenience.Sincerely,R[redacted]

Complaint:
I am rejecting this response because: we will have to go to arbitration
Regards,
[redacted] K[redacted]

Complaint:
I am rejecting this response because:I put my trust in Andros to give me a new, "quality," oak parquet floorHowever, I was sorely disappointed! The floor Andros installed was not properly leveled and was riddled with flawsIt was not the "quality" floor I had expected!! I paid Andros $4,to level my floor and therefore, expected it to be level! It was not! Now, Andros wants to comeback to flatten my floor to make it levelWhy should I believe they will be able to level it at this time? I wanted Andros to match the beautiful parquet floor that was previously installed in my master bedroom closetThis parquet floor had no visible defectsAndros said they could match itI trusted them! Now I am told by Andros that the parquet I purchased from them was entry level and prone to defectsWhy didn't they inform me of this beforehand? If I had known, I might have purchased a higher quality parquet! Andros is also asking to come back to replace (a portion of) the defective parquet tilesThe DEFECTIVE tiles should have been discarded at the time!! I expected parquet without defects to be installed!Why should I be happy with a new parquet floor which had to be "fixed" to be acceptable? I thought I was paying for a quality parquet floor! I have been deceived!! Sincerely,?
S[redacted]

Complaint: 11609941
I am rejecting this response because: we will have to go to arbitration.
Regards,
[redacted] K[redacted]

This issue was investigated by a third party and site related issue were...

discovered to be the cause of this failure and we have settled this dispute with a mutually and Mr. R[redacted] should be contacting you soon to remove any complaint.
Please note: I have not received any phone calls and when your company and mine try to email we have no success. Please inquire with N[redacted] on email transaction failures. At any time in the future send to corrected address or call directly to our store ###-###-####.
Sincerely,
R[redacted]

I am in receipt of Ms. K[redacted]'s complaint dated 8/10/2016. We have we received...

approval months ago from the manufacturer to repair and or replace these said 91 flaws, and we have been actively engaged with Ms. K[redacted] as to the timing available to perform these repairs; they were not caused by poor installation as noted in her complaint, this is the characteristic (quality) with this entry level parquet flooring that was matched up to her existing parquet flooring.
We are approved to flatten out Ms. K[redacted]s floor to get the substrate flat within manufacturers tolerances. Outside of our control the construction of the condo has voids somewhere that allowed some of the float to leak onto the garage and we have been forth width about repairing and we suggested painting and Ms. K[redacted] told us not to worry about it that she would take care of this on her own
She owes us $3,800 and as mentioned above we have been trying to schedule the repair work and Ms. K[redacted] has not been available to allow us entrance for the last few months, she stated recently that she wants to schedule when her tenant goes to China. We are not sure when that is, but we have been wil[redacted] and able to assist Ms. K[redacted] in rectifying this situation at her convenience.
Sincerely,
R[redacted]

I am in receipt of Ms. K[redacted]'s complaint dated 8/23/2016 and I called her to discuss the situation, as we have been on a path that was moving towards us taking care of her complaints as a customer service issue and it has now changed course.
Her and I discussed setting up Revdex.com Arbitration that we both voluntarily signed up for in the case of a dispute. Can you please start the process.
Sincerely,
R[redacted]

The job this company did was atrocious...bubbles in the flooring, you trip on their tiles that are not installed correctly with big gaps, bubbles etc... the tiles installed cost us $15,000 and the work was done by sub contracted workers from LA who did a half assed installation, rushed. They did not even follow manufacturer instructions on tiles, workers did not let the tiles sit in room temperature for a couple days before installation causing the massive bubbles in flooring. It's an absolute shame and revolting job. I called to speak to the owner Rocco, left a long detailed message with his employee Russ who assured me I would receive a call back. Still nothing 2 weeks later, no phone calls returned or accountability or willingness to fix anything. This company promises a professional job and delivers mediocre work via sub contracted workers from LA. For $15,000 you expect a professional job, not something half assed. It is ok to hire salespeople or be a salesperson, just deliver what you promise or it is simply dishonest and crooked. Maybe they should have workers in Santa Barbara, not cheaply hired sub contractors drive up 2hrs from LA to do such an awful job in order to maximize profits at the expense of client getting good flooring properly installed as promised? Avoid at all costs, this experience was an absolute nightmare. There's a lot of greed & cutting corners nowadays in Santa Barbara. Find a professional company to do your flooring, not these people that are not serious at all and cut corners.