Androscoggin Oral and Maxillofacial Surgery

We have repeatedly told this customer that he can return the ring for a full refund, but he has not done soHe has already filed a dispute with Paypal, which is the method he used to pay for this order, and we replied to that dispute last week by telling him he can return the ring for a refund as long as it is in new, unworn condition, as specified in our return policyThe customer has not returned the ring

It is our policy to refuse business to any customer who is belligerent, rude, or makes disparaging remarks and gestures towards our companyThis customer placed an order on our website, which was cancelled due to routine security checksIn response to that cancellation, the customer filed a complaint with the Revdex.com and has twice threatened legal action against usWe take pride in our excellent customer service, and we are not willing to accommodate a customer who chooses to attack us with no provocationAs we stated earlier, the customer's credit card was never chargedIt was only authorized when he initially placed the orderThat authorization has now been voided.To avoid further conflict, we have asked the customer to take his business elsewhereWe would recommend [redacted] , which has many items similar to those on our website.Thank you, [redacted] ***President [redacted]

We have no record of an order from the person named in this complaint.We do not have her credit card information, nor do we have any other information in regards to the order she said she tried to place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they have emailed me stating they sent the refund and it would take daysI will let you know once I have received the refund Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't understand how they did not have my order or infoSo I included a copy of the order in an attachment The order number is [redacted] I also have included a copy of the correspondence that I had with Jewels for Me via [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] was not charged for this transactionHis credit card was authorized in the amount of $on ***His order was cancelled for suspicion of fraudulent credit card use [redacted] 's order was placed from an IP address located in [redacted] , with a billing address in ***, and a shipping address in [redacted] An e-mail was sent to him on [redacted] to notify him of the cancellation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have no such email for cancellation I have proof the card is mine I have moved to [redacted] moths ago my cards and bank are in Texas I am not in [redacted] for I'm dealing with family issues right now if there is a way to prove to you these are not fake and I am the sole person who is paying please let me know I am buy this ring for my girlfriend of years the stones are set for her sapphire for her bday emerald for mine and her recently deceased mom I will provide any and all info you need to prove these are my cards and info In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What about the exchange? I will have to pay another set of duties on the exchange? I would prefer to have the replacement sent to me first, then I will return defective item In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This is nothing more than an unfortunate miscommunication on the part of International CheckoutThe last thing we had told them is to offer the customer the option of a replacement ringWe are not sure why they proceeded with an offer of a refund onlyWe have contacted them, and they should be
reaching out to the customer shortly to arrange for the replacement

The previous response to this complaint was an errorThe wrong name was researched in our systemWe did not have the ability to edit our response via the Revdex.com system.The following is the record we have of this order: The order was placed by the customer on 10/**An e-mail confirmation was sent to: ***.On 10/**, we received a question from the customer and responded immediately, as shown below: 10/**/10:09:AM***Hello, I have placed an order, for a ruby red elephant yellow gold with chain on 10/**/which your website order status tells me that its still pendingHowever, my credit card provider has dropped the transaction because of the length of pending daysPlease let me know whats going on with my order*** *** Sent from my *** *** ***.10/**/10:10:AMHello- when you initially placed your order, the charge was authorized to your credit cardThe day the order ships, the charge will actually go through and you will receive an email with your tracking numberIf you are using a debit card, your bank may remove the authorization before the item is shipped, in which case the card will be charged the day the order ships, which will be today- thank you for your patience. The order was shipped on 10/** under the following tracking information, and an e-mail confirmation of the shipment was sent to the customer later that day. USPS: ***

In order to send a new ring without paying any additional taxes or duties, we have to process this shipment as a repairThe postal service allows for repair work to be shipped without additional duties being chargedShipping a new ring first would constitute a separate shipment, and would result in new duties being charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not trust this merchant, and I am already out $~ do I risk losing even more? I have been patient and waited for a response that would not leave me out of pocket. I will consider replacing the ring, but only if *** pays the Shipping and Handling PLUS Customs/Duty Taxes this time. I should be able to exchange without losing any money at this point. I was hesitant to spend so much, but the item was purchased in good faith and had Revdex.com accreditation. It would be nice if there was a phone number, or a supervisor, or a real person to contact. My experience was to have been a happy one, not a negative and deeply unsettling one.Sincerely, *
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The repaired ring was returned to the customer's original shipping addressThe customer later informed us that they had moved and the package was sent to their old addressThe tracking information showed that the package was being held at a local postal facility in their areaWe recommended that
that they contact their local post office to try to recover the package and have it shipped to their new address. As a company policy, when a customer requests a new shipping address for a repair to be returned to, we change the information in our system, and the repaired item is automatically shipped to the new addressThis customer did not specify a new address in their repair request which is why the repair was returned to the original shipping address.If the customer had provided a new shipping address in their repair request, then we would take full responsibility for the package, but they did notThis repair was provided free of charge, and was returned to the customer's original address as that was the only address we had

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and they have emailed me stating they sent the refund and it would take 5 days. I will let you know once I have received the refund
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't understand how they did not have my order or info. So I included a copy of the order in an attachment.  The order number is [redacted].  I also have included a copy of the correspondence that I had with Jewels for Me via [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It is our policy to refuse business to any customer who is belligerent, rude, or makes disparaging remarks and gestures towards our company. This customer placed an order on our website, which was cancelled due to routine security checks. In response to that cancellation, the customer filed a complaint with the Revdex.com and has twice threatened legal action against us. We take pride in our excellent customer service, and we are not willing to accommodate a customer who chooses to attack us with no provocation. As we stated earlier, the customer's credit card was never charged. It was only authorized when he initially placed the order. That authorization has now been voided.To avoid further conflict, we have asked the customer to take his business elsewhere. We would recommend [redacted], which has many items similar to those on our website.Thank you,[redacted]President[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not threaten I stated I was not belligerent nor rude and made no such gestures the business claims to have given me a cancellation email which was false but I took my business else where and apologized for my action but I wont let someone claim false accusations against me plus the business I went to is way more respectable to there customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They obviously didn't read my complaint. My complaint was that we asked them to email us so we could 1. Change our address 2. Specify what I wanted done with my ring and they never emailed us. They are saying it's our fault but they obviously never even fixed the ring because we were never charged for it and we never received a receipt. Now my ring is lost because they didn't email me when I asked them to.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]