Andy Mohr Hyundai

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint SO CALL ME TONIGHT SO WE CAN TROUBLESHOOTIT SHOULD NOT TAKE [redacted] DAYS Regards,

We are reaching out to the customer

Sent: Friday, October 16, 1:PM Subject: Claim # [redacted] To whom it may concern, We have been going back and forth with this customer regarding a refund that the customer is requestingWe have already made it clear to the customer that we will not be refunding him for what he is requesting The customer processed an exchange with us on 5/1/2015, he had physical damage on his device that he was told he would have to pay forThe customer was then charged the authorization hold that was placed on his card for $plus tax, this is what the customer was incorrectly chargedThe customer was not charged for the physical damage fee We processed a refund for the authorization hold However, since the customer was never charged the physical damage fee, the charge has been deducted from the authorization hold refundThe customer was refunded $ The customer also received a $discount on the physical damage fee as his device was initially prelogged incorrectly as a [redacted] rather than a 2nd [redacted] *Per Motorola's manufacturer warranty, physical damage is not covered

The customer received instructions via email when her Return and Exchange was processed These instructions stated that she should only return the device and that she should keep all accessories such as sim cards, SD cards, sim card removal tools, chargers, etc The customer did not read these instructions and sent in all the accessories with her deviceAs a one time exception we sent the customer a new charger and sim card removal tool These items were delivered to the customer Monday 10/at 11:am Motorola considers this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Tuesday, November 10, 10:PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I am requesting Motorola to give me back my hold money of dollars credit to my bank account and at least give me some credibility and send me a case for my nexus as well and a new charger tooand to look very deep into my case and be honest at least with me that they knew that nexus has been having issues with black dead screen , restart in default , meaning phone died on you and automatically restart it as default set that means all your hard work is gone , my case was exactly with my nexus ever since I got it in April it did not matter complaints , troubleshooting and it did not work until chrome direct my phone call on October and I don't believe I am not responsible for what had happen to my nexus and I am not responsible when someone stole my nexus at my school and I am not responsible nexus have manufacturer issuesI am not responsible that nexus never work welli was lucky that I did found it but unlucky for whom ever stolen because they though it was a great opportunity but even google could not trace my nexus it was totally out of their system it was broken it did not respond for days so when it was stolen it did not worth at all that is why I found it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Thursday, November 12, 7:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] the balance due must be no less than tomorrow November 12, Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I am resolving this case despite not being satisfied with Motorola's poor customer service

Customer's device did have physical damage and we will not be waiving this feeWe are currently working on refunding the customer for the remainder of his authorization hold minus the physical damage feeOnce the customer has been refunded we will let him know

The customers device has been sent back via Fed Ex tracking number [redacted] and is expected to be delivered back to the customer today, 9/14/We consider this resolvedAshley [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Motorola keeps replying to this message so that they do not have a unresolved claimUntil they do what they stated they would do in the emails that they sent to me and I provided on here, I will never consider that this case was closed satisfactorilyIt shows how far a company will go to mislead the consumer, that they continue to reply, when they could just resolve the case or not respond Regards,

We understand that the customer should not have been chargedHowever, because the customer processed a charge back we can no longer process credit card transactions for the customerThe customers replacement is in the process of shipping and we should have a tracking number anytimeOnce it ships the customer will receive an email with the tracking number

We will be reaching out to the customer to [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint My device was considered "out of warranty" due to their mistakeI never damaged my phone, had only had it for a few days after receiving a fixed device, before the glue on the backing came undoneIt is not my responsibility to pay for their mistake or accept that they did not properly glue the back of my phone down
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]My bank statement does show two charges, however it also shows when mowny is on hold and has shown $on hold since July Motorola confirmed the ohold to me times from Aug-Oct promising it would be undoneI'd urge them to check all those records of our convos, because the changing story is not good customer service and promising a resolution and not delivering on occasions is not okayThe hold is thereI can absolutely confirm this.
Regards,

I apologize but I do not understand the customer's responseA refund has not been completed. The device was sent to us with cosmetic damageCosmetic damage it not covered under our year manufactures warranty regardless of the other problems the customer was having with the deviceWe will not be providing the customer with compensation and would be happy to refund the customer minus the $plus tax fee for the cosmetic damage

The customer has not been charged $407.00, the was only placed on the customer's account as an authorization hold/freezeThe freeze was released around July 20, Once we release it, it may take 7-business days for the reversal to be completed by the customer's financial institution
We will not be refunding the $as the customer's device had cosmetic damage and is not covered under our manufactures warrantyWe consider this resolved. [email protected]

I am rejecting this response because: the return policy is not what I am disputing it is simply the quality of the product I was allowed to try on the product before purchase and yes color and fit was good However no where does it state that Wigs that are 100% human hair will shed in weeks and that the quality was poorthe quality of a $wig should not be on the level of a synthetic wig Furthermore I the consumer would not know that after weeks the hair would loose 1/the weight of the wig by shedding continually there is no signed posted that says Our Human Wigs Shed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I received the device back with body damageI should not have to pay for a new device, replacement fee when the damage was not my doing.
[Provide details of why you are not satisfied with this resolution.]
Regards,

The customer's replacement device was shipped with tracking number *** The replacement device was delivered today, 9/22/ We are not in the position to provide the customer with compensation for the time she was without her deviceMotorola only manufactures devices, we do
not offer service nor are we involved at all with the service contract We do offer another replacement option that allows the customer to keep their device while we ship them a replacement However, the customer chose the option which required her to send her device in to Motorola before a replacement would be shipped to her Motorola considers this resolved