Andy Mohr Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
The freeze was not released on July 2015, 4 people with Motorola have told me in fact it is still in place and my bank statements reflect that as well. As early as 3 days ago, Motorola confirmed it was still in place and would be resolved in 24hrs. I want the freeze released in the amount of $300. 
Regards,[redacted]

The customer received instructions via email when her Return and Exchange was processed.  These instructions stated that she should only return the device and that she should keep all accessories such as sim cards, SD cards, sim card removal tools, chargers, etc.  The customer did not read...

these instructions and sent in all the accessories with her device. As a one time exception we sent the customer a new charger and sim card removal tool.  These items were delivered to the customer Monday 10/5 at 11:31 am.  Motorola considers this matter resolved.

We have received the customer's defective device back. However, the device was received with physical damage, a cracked screen. We would be happy to refund the customer less the physical damage fee of $175 plus tax.

We will be reaching out to the customer to resolve. [email protected]

The device was sent to us with cosmetic damage. Cosmetic damage it not covered under our 1 year manufactures warranty regardless of the other problems the customer was having with the device. We will not be providing the customer with compensation and would be happy to refund the customer minus the $175 plus tax fee for the cosmetic damage.

The customer has spoken with our Level III Technical Support and we consider this resolved.

Sent: Friday, April 07, 2017 11:21 AMSubject: Complaint ID: [redacted]   Whom it may concern,   We have offered to replace the customer's device. However, the customer is unsatisfied with our options, as their device has physical damage and the customer is unwilling to pay for the Out of...

warranty fee. If the customer does not wish to proceed we consider this resolved.    Regards,   Ashley Motorola Customer Care

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] Sent: Tuesday, November 10, 2015 10:07 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I am requesting Motorola to give me back my hold money of 500 dollars credit to my bank account and at least give me some credibility and send me a case for my nexus as well and a new charger too. and  to look very deep into my case and be honest at least with me that they knew that nexus 6 has been  having issues with black dead screen , restart in default , meaning phone died on you and automatically restart it as default set that means all your hard work is gone , my case was exactly with my nexus ever since I got it in April 2015. it did not matter complaints , troubleshooting and it did not work . until chrome direct my phone call on October 8 and I don't believe I am not responsible for what had happen to my nexus and I am not responsible when  someone stole my nexus at my school and I am not responsible nexus have manufacturer issues. I am not responsible that nexus never work well. I was lucky that I did found it but unlucky for whom ever stolen because they though it was a great opportunity  but even google could not trace my nexus it was totally out of their system it was broken it did not respond for days so when it was stolen it did not worth at all that is why I found it .

In response to the complaint: We have a very clear wig policy for our business. On our cash registers, we have a sign for "NO REFUNDS/EXCHANGE ON WIGS." We also list this on our receipts, along with our huge store policy board (@ the front) that illustrates what item(s) will not be considered for...

exchange or return. Due to sanitizational reasons, wigs are treated just like any other under garment that can touch skin/scalp. We make our policy clear from the start of selecting your wig to finalizing the transaction. We allow customers to thoroughly examine and make sure on color/style of the wig.

We have a system where we can look at the customer's device whether it is in our possession or not to view devices overheating. We understand that there are other things happening with the phone other than the cracked screen, however this is not something that is covered under the 1 year manufacturer's warranty. We would be happy to replace the customer's device. In order to do so there would be a fee of $125 plus tax for the cracked screen. We have 2 replacement options available. Advanced Exchange: We send the replacement device out first. We would ask for a credit/debit card and would place an authorization/freeze on the customer's account for $250 plus tax and charge the customer a $25 Premium Fee as this is a premium service and we would be replacing the customer's device first. The $125 plus tax fee would also be included in this for the cracked screen. Return and Exchange: The customer would send their device into us. Once we receive it a replacement would ship out within 5-7 business days. We would ask the customer for a credit/debit card to charged the $125 plus tax for the cracked screen. I am a supervisor in the Executive Customer Relations Departments and handle all Revdex.com complaints. These are the options available, if the customer does not wish to take advantage of them we consider this resolved. [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Thursday, November 12, 2015 7:34 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] the balance due must be no less  than tomorrow November 12,2015
Regards,

The customers device has been sent back via Fed Ex tracking number [redacted] and is expected to be delivered back to the customer today, 9/14/15. We consider this resolved. Ashley[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Motorola keeps replying to this message so that they do not have a unresolved claim. Until they do what they stated they would do in the emails that they sent to me and I provided on here, I will never consider that this case was closed satisfactorily. It shows how far a company will go to mislead the consumer, that they continue to reply, when they could just resolve the case or not respond.
Regards,