Angie's List, LLC

June 2, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our
company I apologize to Mr*** for the frustration he has experienced Though we typically prefer to keep at least one person’s contact information and name associated with each company on our list, we have verified that this name and contact information are no longer associated with the provider’s own website or social media In light of this, we have removed the name and contact information This change is completed on our end; be advised that due to the way search engines display cached pages, personal info may still be available for a few days on search result pages.If the new owners of this company would like to update the contact information, they can contact our Business Center by calling 1-866-843-to make any necessary changes This would include removing the “Unwilling Participant” and “Invalid Phone Number” exclusions from the business profile.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind Regards,*** ***Angie’s List

August 22, 2017Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. I am sorry that this customer is disappointed with their experience with Angie’s List Though we are always happy to have our internal review team look through our sales process, we are not able to release any internal information to a third party for their own analysis Mr*** was informed during the sales process that *** *** would need to attain at least reviews with a high enough grade point average to rotate in the first spot for a given area. As a result, Angie’s List’s position has not changed; we do not find that there was any misleading during the sales process, and thus will not refund the early termination fee or the payment for services rendered We would always prefer to continue working with a customer to help them find success, and so we regret that Mr*** no longer wishes to work with Angie’s List.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

August 17, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to tell our side of the story regarding
complaints brought against our company I apologize for any unwanted contact that Mr*** received from our ad sales departmentI have confirmed that Mr*** has been removed from our call and email list. I apologize if Mr*** received unwanted contact previously and this should stop Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information Kind regards, Jesse B*** Angie’s List

December 13, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for any confusion regarding his membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge Mr*** joined Angie’s List on 11/5/and has used his membership regularly up through mid-July of 2015. Mr*** agreed to automatic renewal on his account when he joined. His membership also informs him that his account will be automatically renewed on the date that ends his current term. Mr*** emailed Angie’s List on 12/9/to request the cancellation of his membership. Mr***’s cancellation request was in queue to be addressed when he contacted the Revdex.com. I have personally pulled Mr***’s request for cancellation and responded. With that being said, I have refunded Mr***’s membership, in the amount of $9.99, cancelling his membership effective immediately and sent Mr*** an email notification of his cancellation Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

April 14, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints
filed against our company. I’d like to start by offering a sincere apology to Ms*** for any frustration regarding our auto renewal programThis program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as thisThe following notification appeared on the online “Join” page that Ms*** used to sign up for a membership through our website in October, 2013:Continuous Service Membership: To ensure uninterrupted service, all Angie's List memberships are renewed automatically, using the credit card on fileAll of our annual memberships are renewed at the current membership rate on the first day of the month in which the current membership term ends, while monthly memberships are renewed at the current membership rate on the date in which the current membership term endsYou may cancel at any timeAnnual memberships are backed by our 110% money back, satisfaction guaranteeSorry, no refunds for monthly memberships.Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up. Ms*** contacted us via chat on 4/13/requesting cancellation of her membership. This is the first time we have received any communication from Ms*** since her membership began in 2013. She was refunded $following that chat conversation for her renewal that took place in October, 2014. We strive to provide top-notch service to our membersAgain, we sincerely apologize for any frustration this caused. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Mindy O***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know who "Ms***" isAs far as your response, no, the customer did not verify my contact information correctlyHe stated one claim; that he thought they said "*** ***" when they calledThe contact info he provided was not correct eitherThe phone number he said called him repeatedly was *** and the name on the caller ID was "Portland, TN"He stated "that number is a land line", which he also stated it said on a reverse search on google, in 2012, and to this day still says it is a bellsouth land lineI've only had phone numbers ever listed with my company***(My cell phone and the current office number listed on every website and business card), ***(my old cell phone/office number listed on business websites and cards) and 800-766-348(800-ROOF4U/we just acquired about a month ago)I can't make outgoing calls from the number, it's incoming calls only that are routed to my cell phoneIf you call the *** number, it says it's the number for Vanderbilt Hospital's Spine Injury Center, obviously which is NOT *** ***So how can someone say I called them from a number that is for another business? That means anyone can call someone from any number and say my company name and claim it's meWhen I call someone, it says my cell phone number and my company "*** ***" on the caller IDNeither one of those were on Mr***'s caller IDMy business is located in Hendersonville, TN and I live in Hendersonville, TNI challenge Angie's List to find ANYTHING that links my business or my personal home address to Portland, TN, EVERAt the time this happened, I lived in Madison, TNSo how could I have a land line in Portland, TN if I live and my place of business is in Hendersonville, TN? The answer clearly is, I couldn'tSo to your claim that you verified my contact information, you didn'tAT ALLI'm very familiar with internet laws and how they are poorly favored in a websites favorThe website is not held liable for anyone who talks slanderous about someone on their site per federal law, USC (Section 230)But there is a catch hereI now have written documented statements saying that Angie's List verified the information to be correct and also advertises that you verify this information on your websiteYou have failed to do soTo verify means you would verify the number that called Mr*** to be correct, at minimumClearly, this is not my number; it isn't even in the same city as my business or any home address I've ever hadLetting someone post these things is wrong, even if you are protected under law to do soThis law doesn't protect someone who makes claims that they have verified the information to be accurate thoughBy doing that, Angie's List is telling my customer's that what Mr*** said is true and has been verified to be accurate, which easily will be proven to be wrong in civil suitThere are many things that this telemarketing or roofing company, whoever it was that called Mr*** could have said, that could have made him think it was usThey could have said "we provide access to roofing", we want to "access your roof"Access is a very common word that could have been misunderstood as my company nameI've made it very clear to Mr*** and Angie's List that we do not telemarketWe are roofersWe get jobs by referrals and stopping and talking to neighbors when we are somewhere doing work and notice someone has damageMr*** lives about an hour from usWhile we, along with every other roofing company, do work insurance claims like the company that called him obviously must since they stated "we've had storm damage lately", we don't work in his areaIt's too far of a drive to go find workUnless it's a referral, we would not go out thereThey also haven't even had storm damage in that area that I know about since we've been in business!(since 2010) He lives in a condo, just as I did in In these communities, the homeowner's association insures the roof up, and the homeowner insures everything below the roofThis is pretty common knowledge for roofers and the likesI'd imagine, if a roofing company had been in the business long enough to have the money to hire telemarketers, they would probably have done enough roofs to learn that much, at that pointAny roofer would know better than to call Mr***, because he couldn't replace his roof if he wanted to! His homeowner's association handles that just like every other apartment and condo community where homes share roofs with their neighborsMy opinion is this call was made by a third party company contracted to telemarket for a roofing companyIt was somebody that was obviously randomly dialing numbers off a list or a phone book that didn't know if he lived in a house or apartment or condoRoofers don't get these lists of numbers, telemarketers doAnd obviously whoever called him must not have a breakdown of what kind of structure(home, apartment, etc) that he lived in, or they wouldn't have been bothering him in the first place! I get calls and emails all the time from these people asking if they can generate leads for usWe have chosen to stay away from that kind of marketing due to my opinion being that it's annoying, you end up in situations like this because someone else is representing your company that doesn't hold the same values you do for your companySo, if we don't work in Franklin, we don't telemarket, *** is the number for Vanderbilt hospital and is also listed as a landline in a city where I don't work or live, how in the world can you say this has been verified? Simply put, you can'tSo I'm going to ask one more time for you to do what you've advertised to the world and I that you do, and verify that what the customer said is correctI've lost jobs that I know about now over this negative reviewThis is obviously a special circumstance of the wrong identityI think we both know you owe it to me and anyone else in my shoes, to take the time to prove that it was my company and not just some customer that thought he heard the company say the word access, since you are advertising that you verify these things and anyone who reads this review, is going to have the understanding that Angie's List did their research to know without a doubt that this was my number or me that I called Mr***I know Angie is making billions of dollars and doesn't care about little ol' *** ***, but this is serious to us and it's not fairIt's not fair to let someone get on your site and slander someone that we have never talked to, done business with, etc, and let them accuse us of doing a service that we don't do, in a city that we don't work in, in a city that hasn't even had hail or wind damage to their homes since we started *** *** in 2011, from a number that isn't ours, from a city that we don't work or live in, from a land line that can't be moved from the location it's inI have plenty of work I need to be doing instead of dealing with this nonsense from Mr*** or Angie's ListIt's really sad that this is how things have started off with your company after registering for the serviceIt's even sadder that I was never properly notified that we even had this complaint filed so long agoIt's just been sitting there for the world to see and for us to look like sleezy boiler room salesmenI will not be satisfied until someone shows me documentation either that we made this call, that we telemarket(past or present), or the review is removed from your siteI will be happy with ANY of the solutionsJust do what you advertised and verify it was me if you aren't going to remove itThat's all I ask!I've attached a copy of the complaint for the Revdex.com fileIt clearly shows the number Mr*** said called him, and if the Indiana Revdex.com office calls the Nashville Revdex.com office, they can show proof of our phone numbers for the business we've had listed in the last years, none of which are the number that called him
Regards,
Aaron ***

June 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our
side of the story regarding complaints filed against our company. I apologize for the delay in my response I first wanted to apologize to Mr*** for any frustration he has experienced during the sale or cancellation of his advertisement On 9/3/2015, Mr*** electronically agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreementOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We have reviewed our sales process and customer service interactions with Mr***We would have preferred to continue working with ***’s *** as an advertiser on Angie’s List, but given that Mr*** is no longer willing to advertise with us and in light of any misunderstanding or customer service issues over the duration of his advertising, we will consider his contract cancelled and have agreed to waive our standard Early Termination Fee for this contractWe will also be retroactively cancelling Mr***’s contract dating back to 5/19, due to his original request In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me. The agent that responded called and left a message I have tried to return his call several times with connecting However, another associate from AL emailed and explained they would be reversing the invoice and would not be charging us Thank you for your help.
Regards,
*** ***

Angie's List has been in contact with this customer regarding their complaint. We have agreed to settle their issue and have cancelled their membership at this point in time. We hope this amicable solution will encourage this customer to consider our services in the future when the need
arises

April 28, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for the difficulties in pursuit of her Big Deal refundAccording to our records, Ms*** contacted us on 11/28/to ask for assistance with her purchase, which was made on 11/22/2016. Since Ms*** contacted us within days of her purchase, she is eligible to receive a refund. At this time, I have processed Ms***’s refund of $39. I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M***Angie's List

Prior to receiving this complaint, our customer service team had already been in contact with this customer and issued the refund for their automatic renewal charge. The members desired resolution has been granted and their membership closed. We look forward to serving this customer in
the future should they have need for our services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** **

May 5, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I’d like to start by offering a sincere apology to *** *** for the frustration this process has caused. *** *** purchased a Big Deal from DLF Professional Painting Inc on 1/19/ We were not aware of any problems with the purchase until *** *** reached out to Angie’s List to request a refund on 4/21/2016.I appreciate *** *** providing background information to explain the delay in reaching out to Angie’s List and I apologize that we seem to have provided a confrontational response to his refund request Our Day Refund Policy exists to encourage members to keep Angie’s List aware of any problems as they develop, so that we can reach out to make the situation right.In light of the scheduling and communication issues *** *** experienced when trying to plan his painting project with DLF Professional Painting Inc, we have made an exception to our policies and have refunded the full amount of his $1,Big Deal purchase back to his credit cardThis refund was processed today 5/5/and is immediate on our end, but it may take a few business days to post to *** ***’s account, depending on his financial institution.I apologize again to *** *** that he had this poor experience with his Big DealWe strive for top notch customer service, and we have clearly failed in terms of our communication on this matter In the future, we can often help with scheduling problems and other frustrations, and our Day Refund Policy exists primarily to encourage members to let Angie’s List know of problems before they become too large to overcome When members seek to schedule work outside of the days following purchase, we would simply ask that they let Angie’s List know their plans and how we can assist themWe hope to continue assisting and serving *** *** in the future. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This information provide by Angie's List is the same as the information I was given over the phone I understand that they are conducting their business under their "standard guidelines." Using the term "standard guidelines" does not make the actions of Angie's List appropriate I have researched this issue further and I find I am not nearly the first person with this complaint Essentially, Angie's List waits for a business to get a review that is less than positive and then tries to sell the business their "service." This is basically blackmail if you ask me They advertise that businesses do not pay to be on the site, yet they certainly are quick to offer the services to "manage a companies reputation" at a ridiculous fee If a dispute is between a company and a customer and each have different views, I understand But, when a review is posted with no merit and is completely unsubstantiated because the reviewer NEVER DID ANY BUSINESS with a company, this is libel Even if a company says they never worked for a customer and the customer says they did, again, it's one word against another and I understand But in this case, Angie's List has tried to reach out to the reviewer for over months and has received no reply The review should be removed until they receive confirmation from the customer that an interaction occurred between them and the business The representatives claim no responsibility using the line that the statements are the "property" of the reviewer Yet, Angie's List provides an avenue for fraudulent reviews, damaging statements and unsubstantiated remarks with no avenue to validate the accusations and even when no response is given, still allows these posts It is unacceptable and frankly extremely poor business policy to take no responsibility for these actions If the post is not removed, legal action against the reviewer and specifically against Angie's List will be our only option
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

June 9, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. I first want to take the chance to apologize to Mr*** for any confusion and frustration Mr*** is correct that I accidentally wrote “June” rather than “May” in reference to when his ads ran I have further reviewed the conversations Mr*** had with Angie’s List representatives As there is a chance the contract was not cancelled as early as Mr*** intended, we will consider the cancel date to be April 23rd even though the ads actually ran through May 12thThe outstanding balance for services rendered is therefore reduced to $ I apologize again for my mistake, and thank Mr*** for pointing this out We have been willing to waive our early termination fee We have also waived the last two weeks’ worth of advertising fees It is true that companies are not required to pay for advertising to show up in search results; however, they are required to pay to resolve contracts that they signed with Angie’s List As we held up our end of the contract, we ask that Mr*** upholds his obligations Once this balance is paid, *** Painting will once again be available in category searches.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, *** ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 30, 2015Attn*** ***Re: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to
*** *** for the frustration this process has caused. *** *** purchased an offer from the company *** *** *** *n September 17th, When Angie’s List first received contact from *** *** about problems scheduling on October 22nd, we asked a supervisor to reach out to him to help with the deal We can often help with scheduling problems, find another provider to do the work, or help refund the original deal to help with the purchase of a better fit In this case, as an exception to our standard policy, we extended the expiration date of the promotional value of the deal, as we were under the impression *** *** was planning on using the offer after winter passed Since this extension, *** *** has let us know that he was working directly with *** *** *** for a refund.I find it regrettable that we left *** *** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble *** *** has had to deal with If I am incorrect in assuming that *** *** has resolved this problem directly with *** *** ***, I would appreciate hearing from him directly so that I could further assist My direct contact information is attached. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List***

June 13, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against
our company I first want to apologize to Mr*** for any frustration he has experienced regarding his advertisements with Angie’s List We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard early termination fee of 35% of the remaining balance of the agreementOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website While service providers in the Taxi/Limousine service industry have successfully advertised with Angie’s List in the past, Mr*** may not have received appropriate customer service to assist him with helping our advertising program work as effectively as it could. As a result, we agree to waive our standard early termination fee. This has resulted in a refund of $being processed for Mr*** In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and we are sorry that Mr*** was not happy with the level of success his advertisements brought him Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse B*** Angie’s List