Anix, LLC

This is the same information you have already given meIm sorry but I dont accept this. The product to me as the customer is not good enough!!! Ive asked 3 different people to look at the products without telling them my concerns and they said the exact same thing as I did. Ive spent $100 on products im not happy with and I think its appuling that you wont let me return them for my money back!!!I waited so long to have these products and I would love to keep them but im not happy with the quality of the product     
Complaint: 11601448
I am rejecting this response because:
Regards,
A[redacted]

Complaint: 11626436
I am rejecting this response because:
Other
companies in their area offer lower to free shipping, and I also feel that by
the company constantly releasing items makes these girls pay shipping as much
as twice a week. I also read that the owner kylie was saying that she was
working on lowering shipping, but have not seen that. Customer service was rude
and no help what so ever, this company is making millions and scamming these
poor girls on shipping every time. The shipping price is so much higher than
any other cosmetic company, I really feel that they are pocketing that money.
Regards,
C[redacted]

Hello, Per the customers' email response, it appears that they received their package on 12/6. Please see the customers' email response attached.

The customer's order was returned to our fulfillment center as undeliverable. All returned packages are destroyed upon receipt. The customer was refunded in full on 5/22/2017 , see screen shot (please allow 7-12 business day for the refund to post). The customer is advised to verify the...

shipping address for any future orders.

Hello, The customer was advised via email today 7/12, We can send another package of order K458600 as a one-time courtesy. Do you have an alternative address, so that there isn't another issue?

The customer did respond to our email, stating "Oh that's okay as long as it gets here," see attached. As soon as the tracking number is generated in our system we cannot make any changes to any of the ship to information. The only way to make changes is that the customer would have to call USPS.

In review of the email chain we were gathering information so that we would be able to accurately and efficiently respond to the customer. After we gathered the needed information, we were able to issue replacements, and on 1/3 the customer was advised, "We are so sorry for this issue. We'll have a...

one time courtesy replacement package sent out to you. Processing is 7-10 business days, once your replacement package goes out you'll receive an email with tracking. Thank you, New order numbers: K4156477B, K4155387B, K4151267B, K4507643B. Once the customer's' order ships they will receive an email with tracking. We also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodically. Also if they should have any issues to email into customer service so that we can ensure their issue is resolved.

Complaint: 12578263
I am rejecting this response because: They inputted the address incorrectly my email shows Fremont CA as the city and state, they inputted Houston TX on their end. That is their error that they have chosen not to investigate further.  Lastly the order was a special edition and could not be recorded. Regardless of their “policy” if they would have made an effort to see the error they could have fixed the problem. A refund did not allow me to receive the special edition package I initially ordere and could not order again. Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11231624, and find that this resolution is satisfactory to me.
Regards,
L[redacted]

Again we do want to confirm that none of our products leave the facility not filled to the required fill weight. All of our products are filled to net weight as confirmed by our QA department. In addition, we do not accept returns or issue refunds per our policy. As this is the case we will not be refunding the customer and upholding our policy.

Complaint: 11945837
I am rejecting this response because:  How can you just tell me I can no longer order from your site?  I have no fraud going on?  I have spend hundreds of dollars on your site?  Is this ok for a business to just tell a client that they can not order anymore because they think there is fraud going on?  I am so not understanding this.  As the Revdex.com I would think you would step in and say this is not acceptable. There are no reasons to say that there is fraud going on I am a valid person who orders from other websites with no problem.  I am not going to drop this until I am able to shop on the site and you send me the peach pallet.  Period. 
Regards,
K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11883637, and find that this resolution is satisfactory to me.
Regards,
N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11869140, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

The customer’s original order was shipped and left our facility 3/6/18. Unfortunately it appears that this shipment was lost in transit and due to this does not show tracking updates. The customers replacement package was shipped 3/21/18 and is currently in the customs clearance process in their country. The customer’s original order contained a free promotional item. However these are not eligible for replacement and are issued one per order. This item was a freebie and was not paid for, therefore this item was not replaced. As per our Terms of use we may decide not to replace or refund you for the Product. We enforce this right when free promotional items are included.

Thank you for emailing us! We really appreciate your feedback as we are always trying to improve.Rest assured, your Royal Peach Palette is 100% safe to use! We have spoken with our Product Development Team and they have informed us that the smell may have been caused by the palette being...

enclosed during transit. We recommend keeping your palette open for 24-48 hours to diminish the smell. This is safe to do as long as you store your Royal Peach Palette in a cool, dry place away from UV rays! We have provided a resolution for the customer's issue. Per our policy, see attached, we do not provide refunds.

The customer’s package was shipped 3/7/18 and tracking indicates that the package was successfully delivered  3/9/18. The customer reached out to our customer service department 3/11/18 to advise that they have not received their package. We responded 2/13/18 advising them to allow a...

few days for their package to be delivered as this can be an error in the USPS system. We asked them to contact us again if they do not receive their package. We have received no further correspondence from the customer.

Hello,It appears that the order number the customer provided is not an order number from Kylie Cosmetics, our order numbers start with a K. See documentation attached showing the customers' order number.

Per our policy we only issue replacement packages we do not issue refunds, see our policy attached. Therefore we issued issued a replacement package, and it shipped on 10/4 with tracking LN####16381US. In addition, we checked usps.com and according to tracking the package is moving,...

"Your item departed our USPS facility in LOS ANGELES, CA 90009 on October 5, 2016 at 1:49 am. The item is currently in transit to the destination."

Alaina's order in question is not from Kylie Cosmetics at kyliecosmetics.com. When customers receive order confirmations from Kylie Cosmetics, their order number will consist of 7 digits and a K as the first initial. The order number that is provided by Alaina is order number 15768, which is...

not recognized in our system. Alaina provided this information to us, as well as a copy of her order confirmation and we informed her on Dec 21st that the order confirmation was not issued from our website. As a extra precaution, on December 20th, we also asked the customer for their information about their order to double check our systems and we could not locate any orders in reference to the order information provided for our review. We advise that Alaina contact the website that she has placed order 15768 with, as they will be able to provide the best assistance with the order in question.

It appears that the customers' order confirmation did not show that her free stocking was included in her order. Therefore, we manually added the stocking to her order. As this is the case the stocking would not appear on her confirmation email.  But as we previously mentioned the customer would still be receiving the stocking in their order. In addition, the customer was emailed today 12/8 and advised that when they receive their order K4014933 the stocking would be in the box with their 3 mini matte kits.