Anix, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11876164, and find that this resolution is accepted by me Thank you very much Revdex.com for your assistanceSad I needed to contact you in the first place but happy you were able to push the company to resolve my outstanding issue Regards, [redacted] Australia

Complaint: I am rejecting this response because: my order has not been processed or fulfilled yetI would like to cancel my entire orderIt's absolutely ridiculous to not even communicate delaysWe have received no communication from this companyThis is my first purchase and it has been a disaster Regards, S [redacted]

The customer placed their order Kon 2/2, and our processing times for orders is 3-business day before the order shipsThe customers order shipped on the fifth business day which was 2/9, and according to tracking [redacted] [redacted] via usps.com "Your item was delivered in or at the mailbox at 2:pm on February 11, in WEST PALM BEACH, FL 33411." The customer did receive their order before Valentines days as they had wanted, as this is the case the issue is resolved

Hello, We are pending taking any action with this request, pending the photos of the packing slip and the kits with the shade names out so we can see the product namesOnce I receive the correct photos I can proceed with resolving this issue

Hello, We have emailed the customer today requesting additional photos and a photo of their packing slip, once we receive the photos requested we can then issue a replacement package of the missing Candy K lip kitPlease see below for exact email verbiage customer was advised "Hi Sarah,We are so sorry to hear that you did not receive the correct product, do you mind sending a clear picture of the products that you did receive in your order? Please send a picture of your packing slip so the stamped initial is visibleWe'll get back to youThank you,"

Complaint: I am rejecting this response because: They are the shipper of record not meThey should be doing this not the other way aroundI'm not getting paid to do their job Regards, C [redacted]

For order Kunfortunately the specific issue was not relayed to the customer, it looks like the post office never scanned or received the item, and the item never started moving with USPSAs the tracking information did not update, and this issue was fixed when the customer emailed inFor order Kwe can offer a one time courtesy replacement

It appears that the order number you provided is not an order number from Kylie CosmeticsThe website they are referring to is not our website as we only have oneWe do not authorize our products for resale anywhereWe cannot confirm if these products are authentic or not, as many customers tend to buy our product to sell on their ownHowever, we can confirm that the products sold on our website, www.kyliecosmetics.com, are the only products we stand behind and we can assure them ours are the real deal!In addition all of our orders start with a K and are followed by seven numbersAs we can see in customer's Revdex.com complaint, her order number only contained five numbers (#32836).I have also attached documents indicating we do not have any email correspondence with Annelise, nor do we have any order under the order number she providedTherefore we have concrete irrefutable evidence from her showing this order was not placed through kyliecosmetics.comWe recommend she please contact the company she did make the order with as they can best assist them with their inquiry

Complaint: I am rejecting this response because: Regards, A [redacted]

First of all, I didn't order the KKW collectionAnd you had "a limited amount of stock"? So you're saying your company sells products they don't have to begin with? Is this a joke? It's almost been weeks since my order, and nothing is being doneShip my order out already

We are so sorry for the delay in our processing time, please keep in mind that during limited edition launches, our processing time may varyPlease note, this information can be found in our Shipping Policy: https://www.kyliecosmetics.com/pages/shipping-policyI have also attached a document indicating this information in our policy.We’re working extra hard to get their order processed as quickly as we canWe’ll send them a tracking number as soon as their order ships

Hello, I emailed the customer today 5/and advised that according to USPS tracking your package was delivered 5/10, please contact your local post office to trace the location of your package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11638789, and find that this resolution is satisfactory to me i'll wait till 29/thats exactly the time of my birthday, but if I don't receive it on that day I will be chasing for an refund Regard, L [redacted] ***

Customer's order has been shippedTracking via USPS is as follows: [redacted] [redacted]

Hello,As our policy states we do not provide refundsBut we can have the customer return the product back (for our lab to review) and we can send her a replacement Maliboo liquid lipstickToday 7/via email the customer was advised:"Please return the product using the return label attached, please include a note inside of your package including your name, address, and order number.Once we receive the product back, we will issue a one-time courtesy replacement package to you; we will contact you once we receive your order!"

The order Khas already shipped, and therefore can no longer be canceledThe USPS tracking number for this order is [redacted] [redacted] 4, and please allow 24-hours for your tracking to update

Complaint: I am rejecting this response because: The order number provided is definitely an order number from Kylie Cosmetics I have attached my confirmation emails as proof of thisI have blanked out my address as I have been told not to include any personal information in any messages regarding this dispute, everything else in the email remainsI hope this can all be resolved as soon as possible.Regards, J [redacted]

Hello, As USPS information is not always correct, the customer was advised of the below via email today 7/14:Oh no, we apologize for the issue! Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arriveYour package will most likely be delivered within a few days; it's a great idea to check with your neighbors and/or postman for more information in the meantimePlease contact us if your order is not received within the next few days, we'll get right back to you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11860277, and find that this resolution is satisfactory to meAlthough I have responded and told them there is no alternative addressI am currently waiting on a responseFurthermore, they were not helpful in the beginningI sent over emails before I received a response backThe response was contact the post office for helpThey said nothing of helping meThey will need to mail to same address as before , I should be available to receive, so there should be no problemsI will email them again and relay that to themAll I want is what I paid for Thanks Regards, C [redacted]

Per our policy we don't issue refunds we only issue replacements, and we do uphold this policy to ensure that we are fair and consistent to all of our customers.The customer has been issued a replacement package for their True Brown K lipstickProcessing on replacement packages is 7-business days, business days do not include weekends and holidaysOnce the customer's order ships, they will receive an email with trackingWe also recommend that when the customer does receive the tracking number that they please continue to check the tracking status periodicallyAlso if they should have any issues to email into customer service so that we can ensure their issue is resolved