Dear [redacted] , Thank you for your email to the Disneyland® Resort We appreciate your taking the time to share your thoughts with us regarding the recent policy changes to parking at the Downtown Disney DistrictWe are sorry for your disappointing experiences with some of the Parking Cast Members that you encountered Our hosts and hostesses are always expected to maintain our company's reputation for providing outstanding Guest service, and we apologize if these particular individuals did not reflect the high standards for which our Cast is known You may be assured that your feedback has been forwarded to the appropriate individuals We apologize for the disappointments you mentioned while parking in the Downtown Disney lotChanges to parking were made to ensure that the parking lot is available to Guests exclusively visiting the Downtown Disney DistrictThe new policies and pricing structure are posted on signage at the parking lot entrances, on the parking ticket itself, and we may also station Cast Members at the entry points to explain the new process for Guests wishing to visit the Downtown Disney DistrictValidations are available, but the parking ticket must be validatedOur Cast Members cannot accept receipts of purchase in lieu of a validated parking ticket Unfortunately, we are unable to offer a refund as you have requestedDowntown Disney District parking is not intended for use when visiting our theme parksGuests wishing to visit the parks, in addition to Downtown Disney, should proceed to the Mickey & Friends parking structure or the Toy Story parking lots where one flat rate covers the entire day Again, thank you for taking the time to writeWe hope you will have the opportunity to visit the Disneyland® Resort soon and trust your visit will be pleasant in all regards Kindest Regards, [redacted] Guest Experience Services Disneyland® Resort
July 9, [redacted] W [redacted] St [redacted] , CA *** Dear Mr***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your interaction with our Cast Members at the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management As we discussed, we will be sending a letter valid for Attraction Readmission passes to be used during your next visitIf you should have any questions, you are welcome to contact me personally at (714) [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
August 10, [redacted] Dear Ms***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I would like a detailed explanation why other guests who complained, especially about this ride in particular, were offered refunds or new tickets but I am not! That is truly disappointingI am a huge social media follower and I plan on sharing this story with all of social network so people know how Disney chooses to treat some guests over others!] Regards, [redacted]
November 20, [redacted] Dear ***: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We apologize for any disappointment you experienced at Cafe Orleans Your feedback is very important to us, and we truly appreciate that you took the time to send us your comments We see that you have already contacted our office directly regarding this experience, and a reply was sent to you by [redacted] If you wish to continue the conversation, please respond to that correspondence Once again, thank you for taking the time to write Your comments are invaluable, as we are constantly evaluating our operation and our success in generating happiness for our Guests We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect Sincerely, [redacted] Disneyland® Resort Guest Experience Services
May 5, [redacted] *** [redacted] Dear [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your recent stay at the Disneyland® Hotel Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
February 23, [redacted] ***: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We appreciate your informing us of the behavior of some of our Guests during your visit to the parkUnfortunately, not all Guests behave with the consideration of others, and we apologize for any discomfort that you or your family experienced Additionally, the service of the Cast Members that you described is certainly not acceptable, nor is it indicative of our usual high standardsWe have always considered Guest courtesy to be one of the most important elements of our operation, as hospitality is continually stressed to newly hired Cast Members, as well as those who have been a part of the Disney team for yearsPlease accept our sincere apologies for the service you received We are glad to hear that you chose to visit City Hall in Disneyland® Park to register your commentsWe are confident our Cast Members would able to address your concerns with the utmost professionalism and courtesy while you are here with us at the ResortWe will add the comments you shared here, with those you shared at the park, so the respective management teams can be aware of your experiences Again, thank you for contacting usWe hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, Demosthenes Miles Disneyland® Resort Guest Experience Services
May 30, [redacted] Dear ***: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort Upon research of your comments, we see that a refund already has been offered to you by the Resort If you have any questions regarding this, you may contact [redacted] at the phone number previously provided to you by our Cast Members Again, thank you for contacting us We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 6, [redacted] *** [redacted] Dear Ms [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management Our records indicate our Cast Member in Guest Experience Services has attempted to reach you by telephone however voicemail was not available to leave a messageWe would be happy to process the refund of your ticket purchase in the total amount of $ You are also welcome to use the After pm complimentary tickets that were issued by our Guest Relations Cast Members during your visit If you should have any additional questions, you are welcome to contact me personally at [redacted] I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 18, [redacted] Dear ***: Thank you for your continued correspondence We regret that you were not satisfied with our original response to you Your comments concerning your booking experience are appreciated, as feedback such as yours is taken into consideration when evalutating our operation Please be assured your remarks have been shared with the appropriate management teams for their review Once again, thank you for writing in Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is not correct, when I booked online I did it as one transaction, I was told by your agents that 'sometimes' transactions get split for some unknown reason in onlineI can assure you I will not be back to Disney, and we have gone a lot over the years, your service has become horrible and outdated The information you supplied in the reply is not at all correct and why can't anyone but a live person help with an online registration, that is very misleadingI would not purchase online if no one can assist me Regards, [redacted] ***
June 6, [redacted] Dear [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply Thank you for speaking with me regarding your concerns experienced during your visit to the Disneyland® Resort May 17-We sincerely apologize to you and your family for the disappointments you encounteredWe would like to assure you that it is our goal to provide a happy and unique experience for all of our GuestsOne of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at timesYour remarks will be forwarded to the Resort leadership team so they can be aware of your thoughts, comments, and experiences As discussed, we are sending out a gift card to your home in the amount of $which is the amount of the discounted Annual PassportIf you should have any further questions, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
June 7, [redacted] Dear Mr [redacted] : Thank you for your comments to the Revdex.com regarding the Disneyland® Resort The information you provided has resulted in these comments being directed to the Resort’s Guest Claims department, where they already have an open file for [redacted] from last OctoberDue to the nature of your comments, they will be handling the matter and will be in contact with either you or [redacted] directly, bypassing this avenue If you wish to contact our Guest Claims department directly, you may mail any correspondence to: Disneyland® Resort Guest Claims P.OBox Anaheim, CA Again, thank for you for your comments Sincerely, [redacted] Disneyland® Resort Guest Experience Services
November 9, [redacted] Dear Ms [redacted] : Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort Our records indicate that you have also contacted our office directly and have spoken with [redacted] , who was able to accommodate your requests If you need any additional assistance, please contact [redacted] directly Again, thank you for contacting us We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, [redacted] Disneyland® Resort Guest Experience Services
August 31, [redacted] Dear Mr**, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management As we discussed, we have processed the credit back to the credit card used at time of purchaseCredits generally take 7-business days to processIf you should have any questions, you are welcome to contact me personally at 714- [redacted] Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
October 27, [redacted] ** [redacted] ** [redacted] Dear Ms [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for any disappointment caused by our Resort Annual Pass program Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management If you should have any additional questions, please contact me personally at [redacted] I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
January 29, [redacted] Dear Ms [redacted] : Thank you for your comments to the Revdex.com regarding the Disneyland® Resort The information you provided has resulted in these comments being directed to the Resort’s Guest Claims department Due to the nature of your comments, they will be handling the matter and will release any information to you directly, bypassing this avenue If you wish to contact our Guest Claims department directly, you may mail any correspondence to: Disneyland® Resort Guest Claims P.OBox Anaheim, CA Again, thank for you for your comments Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 10/I visited the park with my partner to celebrate Disney’s Gay DaysWe spoke with ***, who was very kind and explained I was unable to renew if my pass expired on 7/I told her that there should be notes on my file from [redacted] in Guest Experience that says otherwise, but she was not able to locate any pass for me other than the one expired in As this was not her fault, I asked if I could speak to a supervisorShe flagged [redacted] , who identified herself as a leadShe did a few things on the computer and came back saying, “nothing I can doIt is now October, your pass expired in JulyWe are not honoring it months later.” Her tone was condescending and embarrassing to say the leastI asked her to please look at the notes, to which she replies, “there’s nothing hereLike I told you, it is now OctoberYou should have renewed before it expires.” Based on her tone and demeanor and being how we had already spent an hour, I asked for a manager [redacted] came and said the exact same thingShe then said they couldn’t see any notes and that I had to start overI find this to be an act of discrimination considering that my partner and I were clearly there to enjoy Disney Gay DaysIf the representatives are not educated enough to put their differences aside, they should not be dealing with customersSince we had already taken the day off, drove to Disneyland, and made plans to meet other friends there, I had to pay the deposit and my account was recently debited for the first month’s paymentI am prepared to go to the local news and all social media outlets to show how our community is treatedHow can we be promised one thing and then have a “lead” and a “manager” decline to look at my notes? To top it off, [redacted] and [redacted] contradicted themselves by saying that at first there were no notes and then that there was a glitch and they can’t see it.I am demanding for either my downpayment to be reimbursed along with additional compensation; that mine and my partners pass be upgraded to Signature Plus along with front of the line passes; or that my pass be null and void and I be reimbursed any amount paid thus farIn either case, I am requesting that proper coaching and training be provided to the ticket booth workers, with the exception of ***If my request goes unanswered, I am prepared to file suit against Disneyland for discriminationContract # for prior pass: [redacted] , my current pass: [redacted] , my partner’s pass: [redacted] Regards, [redacted] ***
December 5, [redacted] Dear ***: Thank you for your response [redacted] is the manager that will be responding You should receive his correspondence shortly Once again, thank you for taking the time to write Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Dear [redacted] , Thank you for your email to the Disneyland® Resort We appreciate your taking the time to share your thoughts with us regarding the recent policy changes to parking at the Downtown Disney DistrictWe are sorry for your disappointing experiences with some of the Parking Cast Members that you encountered Our hosts and hostesses are always expected to maintain our company's reputation for providing outstanding Guest service, and we apologize if these particular individuals did not reflect the high standards for which our Cast is known You may be assured that your feedback has been forwarded to the appropriate individuals We apologize for the disappointments you mentioned while parking in the Downtown Disney lotChanges to parking were made to ensure that the parking lot is available to Guests exclusively visiting the Downtown Disney DistrictThe new policies and pricing structure are posted on signage at the parking lot entrances, on the parking ticket itself, and we may also station Cast Members at the entry points to explain the new process for Guests wishing to visit the Downtown Disney DistrictValidations are available, but the parking ticket must be validatedOur Cast Members cannot accept receipts of purchase in lieu of a validated parking ticket Unfortunately, we are unable to offer a refund as you have requestedDowntown Disney District parking is not intended for use when visiting our theme parksGuests wishing to visit the parks, in addition to Downtown Disney, should proceed to the Mickey & Friends parking structure or the Toy Story parking lots where one flat rate covers the entire day Again, thank you for taking the time to writeWe hope you will have the opportunity to visit the Disneyland® Resort soon and trust your visit will be pleasant in all regards Kindest Regards, [redacted] Guest Experience Services Disneyland® Resort
July 9, [redacted] W [redacted] St [redacted] , CA *** Dear Mr***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your interaction with our Cast Members at the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management As we discussed, we will be sending a letter valid for Attraction Readmission passes to be used during your next visitIf you should have any questions, you are welcome to contact me personally at (714) [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
August 10, [redacted] Dear Ms***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I would like a detailed explanation why other guests who complained, especially about this ride in particular, were offered refunds or new tickets but I am not! That is truly disappointingI am a huge social media follower and I plan on sharing this story with all of social network so people know how Disney chooses to treat some guests over others!] Regards, [redacted]
November 20, [redacted] Dear ***: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We apologize for any disappointment you experienced at Cafe Orleans Your feedback is very important to us, and we truly appreciate that you took the time to send us your comments We see that you have already contacted our office directly regarding this experience, and a reply was sent to you by [redacted] If you wish to continue the conversation, please respond to that correspondence Once again, thank you for taking the time to write Your comments are invaluable, as we are constantly evaluating our operation and our success in generating happiness for our Guests We do hope that you will have the opportunity to return to the Disneyland® Resort and that your visit will be pleasant in every respect Sincerely, [redacted] Disneyland® Resort Guest Experience Services
May 5, [redacted] *** [redacted] Dear [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your recent stay at the Disneyland® Hotel Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
February 23, [redacted] ***: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We appreciate your informing us of the behavior of some of our Guests during your visit to the parkUnfortunately, not all Guests behave with the consideration of others, and we apologize for any discomfort that you or your family experienced Additionally, the service of the Cast Members that you described is certainly not acceptable, nor is it indicative of our usual high standardsWe have always considered Guest courtesy to be one of the most important elements of our operation, as hospitality is continually stressed to newly hired Cast Members, as well as those who have been a part of the Disney team for yearsPlease accept our sincere apologies for the service you received We are glad to hear that you chose to visit City Hall in Disneyland® Park to register your commentsWe are confident our Cast Members would able to address your concerns with the utmost professionalism and courtesy while you are here with us at the ResortWe will add the comments you shared here, with those you shared at the park, so the respective management teams can be aware of your experiences Again, thank you for contacting usWe hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, Demosthenes Miles Disneyland® Resort Guest Experience Services
May 30, [redacted] Dear ***: Thank you for your comments to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort Upon research of your comments, we see that a refund already has been offered to you by the Resort If you have any questions regarding this, you may contact [redacted] at the phone number previously provided to you by our Cast Members Again, thank you for contacting us We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 6, [redacted] *** [redacted] Dear Ms [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management Our records indicate our Cast Member in Guest Experience Services has attempted to reach you by telephone however voicemail was not available to leave a messageWe would be happy to process the refund of your ticket purchase in the total amount of $ You are also welcome to use the After pm complimentary tickets that were issued by our Guest Relations Cast Members during your visit If you should have any additional questions, you are welcome to contact me personally at [redacted] I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 18, [redacted] Dear ***: Thank you for your continued correspondence We regret that you were not satisfied with our original response to you Your comments concerning your booking experience are appreciated, as feedback such as yours is taken into consideration when evalutating our operation Please be assured your remarks have been shared with the appropriate management teams for their review Once again, thank you for writing in Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below That is not correct, when I booked online I did it as one transaction, I was told by your agents that 'sometimes' transactions get split for some unknown reason in onlineI can assure you I will not be back to Disney, and we have gone a lot over the years, your service has become horrible and outdated The information you supplied in the reply is not at all correct and why can't anyone but a live person help with an online registration, that is very misleadingI would not purchase online if no one can assist me Regards, [redacted] ***
June 6, [redacted] Dear [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply Thank you for speaking with me regarding your concerns experienced during your visit to the Disneyland® Resort May 17-We sincerely apologize to you and your family for the disappointments you encounteredWe would like to assure you that it is our goal to provide a happy and unique experience for all of our GuestsOne of the ways in which we attempt to maintain this goal is to continually evaluate the various aspects of our operation and make changes at timesYour remarks will be forwarded to the Resort leadership team so they can be aware of your thoughts, comments, and experiences As discussed, we are sending out a gift card to your home in the amount of $which is the amount of the discounted Annual PassportIf you should have any further questions, please contact me personally at [redacted] I am generally available Saturday through Wednesday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
June 7, [redacted] Dear Mr [redacted] : Thank you for your comments to the Revdex.com regarding the Disneyland® Resort The information you provided has resulted in these comments being directed to the Resort’s Guest Claims department, where they already have an open file for [redacted] from last OctoberDue to the nature of your comments, they will be handling the matter and will be in contact with either you or [redacted] directly, bypassing this avenue If you wish to contact our Guest Claims department directly, you may mail any correspondence to: Disneyland® Resort Guest Claims P.OBox Anaheim, CA Again, thank for you for your comments Sincerely, [redacted] Disneyland® Resort Guest Experience Services
November 9, [redacted] Dear Ms [redacted] : Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort Our records indicate that you have also contacted our office directly and have spoken with [redacted] , who was able to accommodate your requests If you need any additional assistance, please contact [redacted] directly Again, thank you for contacting us We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, [redacted] Disneyland® Resort Guest Experience Services
August 31, [redacted] Dear Mr**, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the Disneyland® Resort Please be assured that we have shared your comments and experience with our Resort leadership team, along with the appropriate management As we discussed, we have processed the credit back to the credit card used at time of purchaseCredits generally take 7-business days to processIf you should have any questions, you are welcome to contact me personally at 714- [redacted] Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
October 27, [redacted] ** [redacted] ** [redacted] Dear Ms [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for any disappointment caused by our Resort Annual Pass program Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management If you should have any additional questions, please contact me personally at [redacted] I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
January 29, [redacted] Dear Ms [redacted] : Thank you for your comments to the Revdex.com regarding the Disneyland® Resort The information you provided has resulted in these comments being directed to the Resort’s Guest Claims department Due to the nature of your comments, they will be handling the matter and will release any information to you directly, bypassing this avenue If you wish to contact our Guest Claims department directly, you may mail any correspondence to: Disneyland® Resort Guest Claims P.OBox Anaheim, CA Again, thank for you for your comments Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 10/I visited the park with my partner to celebrate Disney’s Gay DaysWe spoke with ***, who was very kind and explained I was unable to renew if my pass expired on 7/I told her that there should be notes on my file from [redacted] in Guest Experience that says otherwise, but she was not able to locate any pass for me other than the one expired in As this was not her fault, I asked if I could speak to a supervisorShe flagged [redacted] , who identified herself as a leadShe did a few things on the computer and came back saying, “nothing I can doIt is now October, your pass expired in JulyWe are not honoring it months later.” Her tone was condescending and embarrassing to say the leastI asked her to please look at the notes, to which she replies, “there’s nothing hereLike I told you, it is now OctoberYou should have renewed before it expires.” Based on her tone and demeanor and being how we had already spent an hour, I asked for a manager [redacted] came and said the exact same thingShe then said they couldn’t see any notes and that I had to start overI find this to be an act of discrimination considering that my partner and I were clearly there to enjoy Disney Gay DaysIf the representatives are not educated enough to put their differences aside, they should not be dealing with customersSince we had already taken the day off, drove to Disneyland, and made plans to meet other friends there, I had to pay the deposit and my account was recently debited for the first month’s paymentI am prepared to go to the local news and all social media outlets to show how our community is treatedHow can we be promised one thing and then have a “lead” and a “manager” decline to look at my notes? To top it off, [redacted] and [redacted] contradicted themselves by saying that at first there were no notes and then that there was a glitch and they can’t see it.I am demanding for either my downpayment to be reimbursed along with additional compensation; that mine and my partners pass be upgraded to Signature Plus along with front of the line passes; or that my pass be null and void and I be reimbursed any amount paid thus farIn either case, I am requesting that proper coaching and training be provided to the ticket booth workers, with the exception of ***If my request goes unanswered, I am prepared to file suit against Disneyland for discriminationContract # for prior pass: [redacted] , my current pass: [redacted] , my partner’s pass: [redacted] Regards, [redacted] ***
December 5, [redacted] Dear ***: Thank you for your response [redacted] is the manager that will be responding You should receive his correspondence shortly Once again, thank you for taking the time to write Sincerely, [redacted] Disneyland® Resort Guest Experience Services