April 13, [redacted] *** [redacted] Dear [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the ResortIt is our goal to create magical memories and exceed the expectations of our Guests during each and every visitPlease be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously As discussed, we are happy to replace your 1-day 1-park tickets for a return visit to the Resort We will be sending the tickets shortly to the e-mail address you have provided You are welcome to contact me personally at [redacted] if you should have any additional questionsI can be reached Saturday through Wednesday from 8:a.mto 4:p.m(Pacific Standard Time) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 18, [redacted] Dear Mr***: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We sincerely apologize for the disappointment you mentioned in your correspondence As you indicated you spoke with ***, we took the opportunity to review this case with her Regrettably, she has no recollection of speaking with you, or of making any exception of this nature Additionally, she advised that she does not have the authority to allow an Annual Passport renewal to occur beyond the expiration date This may explain why there were no notes placed in your file In fact, while we do have previous concerns from you regarding renewing your Annual Passport in both and 2015, we have no record of any correspondence from you in 2016, outside of this most recent message to the Revdex.com, to which this is our response for To alleviate your disappointment, we would be willing to accommodate your request to make your Annual Passport null and void Kindly confirm that you would like to take advantage of this offer, and we will cancel your Annual Passport and refund any payments made Please note, if there is any additional usage on your pass after today’s date, we will not be able to cancel your Annual Passport Again, thank you for contacting us We hope you will continue to be a member of the Disneyland® Resort Annual Passport family, and have the opportunity to visit again soon Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 5, [redacted] Dear Ms [redacted] : Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We apologize for any confusion in regards to getting a refund on any unused tickets you may have By the sounds of your message, it appears you still have the unused ticket Please send the actual ticket, along with your name, mailing address, and telephone number, so that we may process this refund request We suggest retaining a photocopy of the barcode side of your ticket for your records, and recommend sending the original ticket via certified mail Please address all correspondence to: Disneyland® Resort Guest Experience Services Attn: [redacted] Once I receive your ticket, I will contact you with any additional follow-up Again, thank you for contacting us We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, [redacted]
June 27, [redacted] Dear [redacted] : Thank you for your continued correspondence We have investigated your case to help bring some clarification and closure to you [redacted] , in our office, received your initial communication with your request to discontinue your Annual Pass The monthly payment plan is NOT a subscription or a month-to-month service; it is a finance agreement spreading the cost of your Annual Passport over a 12-month installment payment structure With that said, she was able to push through a supremely huge exception and obtain a stop and end of your Annual Pass contract This action resulted in the voiding of your pass and the cessation of any future installments due This is not something that is normally done As to any past payments, as per the terms of the monthly payment plan, we would automatically deduct the installment payments over the course of months to settle your account, regardless if the pass is used in that time or not We will not be able to refund any payments that you were contractually obligated to make prior to your documented contact with the Resort We are glad that [redacted] was able to grant this rare exception; however, we can not make any added modification to your contract for the time before your conversation with her We apologize if this is not the full resolution that you desire, but what has been offered has exceeded what we would normally do in this type of situation As such, we are considering the matter closed Once again, thank you for taking the time to write Sincerely, [redacted] Disneyland® Resort Guest Experience Services
September 1, [redacted] Dear [redacted] : Thank you for your continues comments We regret that you were not satisfied with our original response to you Your comments concerning your visit are appreciated Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management teams for their review Once again, thank you for taking the time to write Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not heard from the Disneyland as to their investigation on my compliant on their employeesTill today no solution or apologies have been made Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept that the manager will reach out to me, but in the meantime the complaint is not resolved until I hear from them. Therefore I request to keep this complaint open until management actually reaches out to me. Regards, [redacted] ***
October 10, [redacted] Dear Ms***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for any disappointment caused by our Resort park operating hours Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at (714) 781-I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email from Disney informing me my pass payment did not get accepted and that I had an outstanding paymentI called customer service to see why my payment was not acceptedAfter speaking with a representative I was informed that the expiration date for the debit card on file for my nephews pass was invalidAt that point I advised the rep that I've used the same debit card for the past several months and that previous payments had been taken outAfter being on the phone for about minutes we updated the card information on fileAt that point I asked the rep if he was sure that both mine and my nephews pass was valid and that we would be able to enter the parkHe reassured me several times that it would work and that I would not have any issuesLater in the evening my nephew and I had gone to Disney only to find out that our passes were not validAt that point I informed the gate attendant that the rep assisting me from customer service stated I wouldn't have any issuesHe than stated that the pass was not validAt that point we were standing there with and due to poor training the attendant did not provide any guidance on what to do till I asked "so what do I do now"He than informed me that he would need to call his managerAs we are standing at the gate we were asked step aside to allow other guests to enter the parkAs we're standing there my little year old nephew started crying since he was under the impression he was not allowed to enter the park that evening especially after being asked to "step aside" After standing at the gate for about another 15-minutes the manager returned and assisted another customer before actually assisting meOnce in the park the manager did not update on what had occurred and why the passes were not valid and instead gave me a piece of paper and said to "use this when entering the parks"A night that was supposed to be fun and exciting had now been ruined by Disney A written apology addressed to my nephew ( [redacted] ) from Mickey and compensation for the time we wasted dealing with your associates' incompetence Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Disneyland's response did not resolve our situation whatsoever It has been MANY years since my husband and I have been to Disneyland We made a special trip to visit Disneyland that day since we were staying in Solana BeachSo, we only had one day to spareWe were not staying nearby and we only had One Day Park Hopper ticketsIt's not like we could return later during the weekThat day was itBecause of Disneyland's lack of signage and verbal communication, it caused an inconvenience and time restraint on our visit to DisneylandThis whole fiasco took time away from our Disneyland visitWtih my being both visually and hearing impaired, it was very difficult and time consuming for us to have to return back to the car to dispose of the prohibitied items Not to mention, it really ruined our day and we haven't even stepped inside the gate, yet We didn't get a chance to visit all of Disneyland's park nor did we even get a chance to visit California's Adventure ParkIn other words, it was a wasted trip and we feel Disneyland is to blame because of their negligence After talking it over with my husband, he said he would NEVER return to Disneyland againTherefore, we are asking for a full refund Regards, [redacted] ***
hi,I am asking Revdex.com to help me get some answers from disneyland regarding the security and safety of their patrons.I already have notified them about my complaint some time ago and it does not seem that they did anything about it.the reply that they provided me was vague and was not sufficient.I am complaining about the safety of the families that makes use of the stroller lane as my family's safety was compromised when somebody challenged me for a fistfight because one of their staff did not do what I suppose was something that he could have done.thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told from different cast members that I would need to cancel my contract and then start a new one once I finally agreed after being transferred from cast member to cast member I was then told I could not cancel, even though they were aware that the pass had been used time from the beginningThe pass was not the correct pass I originally agreed paying forI should not have been told that cancelling the contract to switch to the correct one was an option if that was not an option ] Regards, [redacted]
When the pass was originally purchased my sister used her debit card for the transactionOnce it expired we decided that we would use my account (debit card) for all future payments and she was brought under my contract
October 21, [redacted] *** [redacted] Dear Mr [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for any disappointment caused by our Resort Annual Pass program Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at [redacted] I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the I business to perform this action and, if it does, will consider this complaint resolved.I am also including to you, copy of my credit card statement which is on page dated 12/29/for a charge of which was for adults and ticket for a year old.I only had tickets with me, I misplaced ticketsBut as you can see the charge will add up to the entire amount of adults and year old ticket Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Disneyland willing to help cancel my annual passesI am on disability and they don't care I am on a fixed incomeThey want to continue to charge meI have explained the situationSupposedly [redacted] is working on it but I nave received no call back.All you get is an voice mail.I have filed a complaint with the A>G of CaliforniaIf they are willing to help me then great if nnot then I will continue to seekall legal and media relations I can Regards, [redacted]
April 13, [redacted] *** [redacted] Dear [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for the experience you mentioned in your letter regarding your visit to the ResortIt is our goal to create magical memories and exceed the expectations of our Guests during each and every visitPlease be assured that we have shared your comments with our leadership team, along with the appropriate management, as feedback such as yours is taken very seriously As discussed, we are happy to replace your 1-day 1-park tickets for a return visit to the Resort We will be sending the tickets shortly to the e-mail address you have provided You are welcome to contact me personally at [redacted] if you should have any additional questionsI can be reached Saturday through Wednesday from 8:a.mto 4:p.m(Pacific Standard Time) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 18, [redacted] Dear Mr***: Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We sincerely apologize for the disappointment you mentioned in your correspondence As you indicated you spoke with ***, we took the opportunity to review this case with her Regrettably, she has no recollection of speaking with you, or of making any exception of this nature Additionally, she advised that she does not have the authority to allow an Annual Passport renewal to occur beyond the expiration date This may explain why there were no notes placed in your file In fact, while we do have previous concerns from you regarding renewing your Annual Passport in both and 2015, we have no record of any correspondence from you in 2016, outside of this most recent message to the Revdex.com, to which this is our response for To alleviate your disappointment, we would be willing to accommodate your request to make your Annual Passport null and void Kindly confirm that you would like to take advantage of this offer, and we will cancel your Annual Passport and refund any payments made Please note, if there is any additional usage on your pass after today’s date, we will not be able to cancel your Annual Passport Again, thank you for contacting us We hope you will continue to be a member of the Disneyland® Resort Annual Passport family, and have the opportunity to visit again soon Sincerely, [redacted] Disneyland® Resort Guest Experience Services
October 5, [redacted] Dear Ms [redacted] : Thank you for your letter to the Revdex.com, which has been routed to our office for reply, regarding your recent visit to the Disneyland® Resort We apologize for any confusion in regards to getting a refund on any unused tickets you may have By the sounds of your message, it appears you still have the unused ticket Please send the actual ticket, along with your name, mailing address, and telephone number, so that we may process this refund request We suggest retaining a photocopy of the barcode side of your ticket for your records, and recommend sending the original ticket via certified mail Please address all correspondence to: Disneyland® Resort Guest Experience Services Attn: [redacted] Once I receive your ticket, I will contact you with any additional follow-up Again, thank you for contacting us We hope you will have the opportunity to visit the Disneyland® Resort again soon and that your visit is an enjoyable one in every respect Sincerely, [redacted]
June 27, [redacted] Dear [redacted] : Thank you for your continued correspondence We have investigated your case to help bring some clarification and closure to you [redacted] , in our office, received your initial communication with your request to discontinue your Annual Pass The monthly payment plan is NOT a subscription or a month-to-month service; it is a finance agreement spreading the cost of your Annual Passport over a 12-month installment payment structure With that said, she was able to push through a supremely huge exception and obtain a stop and end of your Annual Pass contract This action resulted in the voiding of your pass and the cessation of any future installments due This is not something that is normally done As to any past payments, as per the terms of the monthly payment plan, we would automatically deduct the installment payments over the course of months to settle your account, regardless if the pass is used in that time or not We will not be able to refund any payments that you were contractually obligated to make prior to your documented contact with the Resort We are glad that [redacted] was able to grant this rare exception; however, we can not make any added modification to your contract for the time before your conversation with her We apologize if this is not the full resolution that you desire, but what has been offered has exceeded what we would normally do in this type of situation As such, we are considering the matter closed Once again, thank you for taking the time to write Sincerely, [redacted] Disneyland® Resort Guest Experience Services
September 1, [redacted] Dear [redacted] : Thank you for your continues comments We regret that you were not satisfied with our original response to you Your comments concerning your visit are appreciated Please know that comments such as yours are taken into consideration and we can assure you they have been shared with the appropriate management teams for their review Once again, thank you for taking the time to write Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not heard from the Disneyland as to their investigation on my compliant on their employeesTill today no solution or apologies have been made Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accept that the manager will reach out to me, but in the meantime the complaint is not resolved until I hear from them. Therefore I request to keep this complaint open until management actually reaches out to me. Regards, [redacted] ***
October 10, [redacted] Dear Ms***, Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for any disappointment caused by our Resort park operating hours Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at (714) 781-I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email from Disney informing me my pass payment did not get accepted and that I had an outstanding paymentI called customer service to see why my payment was not acceptedAfter speaking with a representative I was informed that the expiration date for the debit card on file for my nephews pass was invalidAt that point I advised the rep that I've used the same debit card for the past several months and that previous payments had been taken outAfter being on the phone for about minutes we updated the card information on fileAt that point I asked the rep if he was sure that both mine and my nephews pass was valid and that we would be able to enter the parkHe reassured me several times that it would work and that I would not have any issuesLater in the evening my nephew and I had gone to Disney only to find out that our passes were not validAt that point I informed the gate attendant that the rep assisting me from customer service stated I wouldn't have any issuesHe than stated that the pass was not validAt that point we were standing there with and due to poor training the attendant did not provide any guidance on what to do till I asked "so what do I do now"He than informed me that he would need to call his managerAs we are standing at the gate we were asked step aside to allow other guests to enter the parkAs we're standing there my little year old nephew started crying since he was under the impression he was not allowed to enter the park that evening especially after being asked to "step aside" After standing at the gate for about another 15-minutes the manager returned and assisted another customer before actually assisting meOnce in the park the manager did not update on what had occurred and why the passes were not valid and instead gave me a piece of paper and said to "use this when entering the parks"A night that was supposed to be fun and exciting had now been ruined by Disney A written apology addressed to my nephew ( [redacted] ) from Mickey and compensation for the time we wasted dealing with your associates' incompetence Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Disneyland's response did not resolve our situation whatsoever It has been MANY years since my husband and I have been to Disneyland We made a special trip to visit Disneyland that day since we were staying in Solana BeachSo, we only had one day to spareWe were not staying nearby and we only had One Day Park Hopper ticketsIt's not like we could return later during the weekThat day was itBecause of Disneyland's lack of signage and verbal communication, it caused an inconvenience and time restraint on our visit to DisneylandThis whole fiasco took time away from our Disneyland visitWtih my being both visually and hearing impaired, it was very difficult and time consuming for us to have to return back to the car to dispose of the prohibitied items Not to mention, it really ruined our day and we haven't even stepped inside the gate, yet We didn't get a chance to visit all of Disneyland's park nor did we even get a chance to visit California's Adventure ParkIn other words, it was a wasted trip and we feel Disneyland is to blame because of their negligence After talking it over with my husband, he said he would NEVER return to Disneyland againTherefore, we are asking for a full refund Regards, [redacted] ***
hi,I am asking Revdex.com to help me get some answers from disneyland regarding the security and safety of their patrons.I already have notified them about my complaint some time ago and it does not seem that they did anything about it.the reply that they provided me was vague and was not sufficient.I am complaining about the safety of the families that makes use of the stroller lane as my family's safety was compromised when somebody challenged me for a fistfight because one of their staff did not do what I suppose was something that he could have done.thanks, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told from different cast members that I would need to cancel my contract and then start a new one once I finally agreed after being transferred from cast member to cast member I was then told I could not cancel, even though they were aware that the pass had been used time from the beginningThe pass was not the correct pass I originally agreed paying forI should not have been told that cancelling the contract to switch to the correct one was an option if that was not an option ] Regards, [redacted]
When the pass was originally purchased my sister used her debit card for the transactionOnce it expired we decided that we would use my account (debit card) for all future payments and she was brought under my contract
October 21, [redacted] *** [redacted] Dear Mr [redacted] , Thank you for your letter to the Revdex.com, which has been routed to our Guest Experience Services department for reply We are very sorry for any disappointment caused by our Resort Annual Pass program Please be assured that we have shared your comments with our Resort leadership team, along with the appropriate management So that I may better assist you, please contact me personally at [redacted] I am generally available Tuesday through Saturday from 8:am to 4:pm (PST) Once again, thank you for contacting us Sincerely, [redacted] Disneyland® Resort Guest Experience Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the I business to perform this action and, if it does, will consider this complaint resolved.I am also including to you, copy of my credit card statement which is on page dated 12/29/for a charge of which was for adults and ticket for a year old.I only had tickets with me, I misplaced ticketsBut as you can see the charge will add up to the entire amount of adults and year old ticket Regards, [redacted]
I am seeking an acknowledgment of the event
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Disneyland willing to help cancel my annual passesI am on disability and they don't care I am on a fixed incomeThey want to continue to charge meI have explained the situationSupposedly [redacted] is working on it but I nave received no call back.All you get is an voice mail.I have filed a complaint with the A>G of CaliforniaIf they are willing to help me then great if nnot then I will continue to seekall legal and media relations I can Regards, [redacted]