Ann's Yorkie Babies

Complaint: [redacted] I am rejecting this response because: If they had read my complaint carefully, they would have known that I did not get Plus on EITHER flight On top of that, my flight from LAX was evidently overbooked, and since they got me to my destination many hours late, and it was an International flight, they own me much more than $per ticket (which is actually less then I paid extra for Plus and they did not refund the tax) AND it is now over a year since I bought the tickets - SAS takes months to respond to complaints! Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am not sure if this is a violation of my privacy exchange data between me and SAS in regards to EUCompensation but SAS did not have my permission to disclose this information and this communication will be available publicly on Revdex.com website!By Law in EU, SAS is obligated to obey EUCompensation if there is flight delay or cancelation and also, by law, to cover expenses as food and shelter and this complain is not referring to that and please do not try to divert the attentionSo, $was for food in hours and SAS is obligated to pay me that and I have the receipts that I have forwarded already.Now, coming back to real issue, the hours of delay was the most horrified and horrible flying experience I have ever had.We were stuck inside the airplane for hours due to some Engine Faulty Indicator that the Captain kept announcing every minutes that it was fixed and NOT fixed (most stressful and horrified experience)SAS couldn’t no even handle passenger when the flight was cancelled, nobody was there to guide and tell us what to do next, and we were stuck in Transfer Area for another hours hungry, frustrated, exhausted and tiredMy wife and kids (and years) were cryingMy kids were crying due to being stuck in a room 20*meters with people and we could not even go and get something to eat because we were afraid to lose our turn and not known if SAS announces something.I don’t want to go through every details of hours of horrified flight cancelation, in fact just thinking about makes me feel bad, but my point is that SAS miserably failed to handle a single flight cancelation.By law I am not obligated to have insurance when I am traveling so please stop using that as an argument.I am not here to ask for some sort of sympathyI am here to ask for my right and the flight cancelation caused me to lose income and SAS is obligated to pay that.By law, every airplane and specially Airlines airplanes need to be pre-checked according to the procedures for before boarding passengersSAS simply can’t onboard passengers and then fining out that the airplane has technical issues This is utterly unacceptable that a Captain stressing out the passengers every minutes and tells them that it is fixed/not fixed and there is a “Wrong Faulty Indicator”.If SAS does not agree upon my request, I am willing to take this case further to U.SDEPARTMENT OF TRANSPORTATION and file a case against SAS.SAS also owe me 4*$for the seats that I reserved on our way back but never got my seats due to the cancelation Regards, [redacted]

We have been in touch with this customer regarding his complaint.? ? ? According to our records, he did not arrive at the airport in time to check in his bag and make it to his flight.? ? ? ? ? He claim for SAS to reimburse his new ticket has been denied, as SAS is not liable to reimburse a customer for added expenses incurred when they fail to arrive at the airport in time for their flight

Complaint: [redacted] I am rejecting this response because:Company has not followed their policy and it was not cancelled due to the terror attacks, the flight was scheduled for more than one week in the future? SAS keeps ? ignoring me and is unwilling to answer substantively to the US DOT, Revdex.com or myself Regards, [redacted]

The flight that Mr [redacted] and his family were booked on was cancelled due to a technical issue with the aircraft They were rebooked to travel on the next day, December He has written to our Customer Care department in December, and was advised that SAS does not cover lost wages It was suggested to him to contact his insurance company for reimbursementEU compensation was provided to him and his family in the amount of $2610.00USD and he also received an additional $for care As [redacted] has already been compensated, this case has been closedIf you should require any further information, please do not hesitate to contact m

:Thank you for your email? regarding an irregularity experienced while enroute with SAS, on? May 18? from [redacted] to Stockholm? Please accept our apologies for our delayed response to you.Unfortunately, there are those inevitable occasions when a flight cannot be operated due to a mechanical malfunction on the scheduled aircraft.? Since safety is always our first priority, the decision was made to cancel the flight and proceed to make alternative travel arrangements for the affected passengers.It is our aim to minimize the strain and consequences imposed on our passengers when a cancellation occurs.? Please accept our sincere apologies for the lapse in service on this occasion.? We wish however to assure you that our management team at all our Airports are currently reviewing procedures to ensure improvement in the processing of passengers of a cancelled flight in the future.We can advise you that the compensation does not apply if the cancellation is caused by an extraordinary circumstance.? Specifically, that the cancellation could not have been avoided, although all reasonable measures had been taken.We have requested a check for the added expenses you incurred in the amount of $246.70USD.? Kindly allow 10-business days to receive it.? Again, may we offer our sincere apologies for the lapse in service you recently experienced.? We thank you for taking the time to write.S

Complaint: [redacted] I am rejecting this response because: the number I was given goes straight to voicemail and no one ever answersI have had a lady named Ellen T [redacted] from the airlines contact me through emailI sent her a photo of the glasses and still have not received a response from the airlines after that last email Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] ,Enclosed is a copy of my response to the customer.? She was reimbursed 300.00USD for the damaged stroller, and she was also give goodwill miles posted to her mileage account? Please let me know if you have any quesitons.Kind regards,Ellen ***SAS Customer Care [redacted] ? ***Dear Ms [redacted] ,The payment of 300.00USD was processed today and will reach your account in 5-business days.We are also in receipt of your letter to the Revdex.com, regarding you travel.We do apologize for the inconvenience caused as a result of the entertainment system not working.? We certainly understand your disappointment as a result of this incident.? However we are unable to honor your request for additional compensation.We offer our apologies for not meeting your expectations and hope that despite this incident we will have a chance to welcome you on board SAS again.Kind regards,Ellen R***

The flight that Mr [redacted] and his family were booked on was cancelled due to a technical issue with the aircraft.? They were rebooked to travel on the next day,? December 7.? He has written to our Customer Care department in December, and was advised that SAS does not cover lost wages.? It was suggested to him to contact his insurance company for reimbursement.? EU compensation was provided to him and his family in the amount of $2610.00USD and he also received an additional $for care.? ? As [redacted] has already been compensated, this case has been closed.? If you should require any further information, please do not hesitate to contact m

Customer purchased a low fare that does not have a free baggage allowancePurchased through an agency and not SASIt is agency responsibility to advise the customer of the rulesAdvised customer of this and will not refund the baggage fee that he had to payAlso sent him a copy of his ticket showing that no free baggage was allowed on this type of fare

We have been in contact with Mr [redacted] , and have advised him that SAS will reimburse him for the downgrade on both his outbound and return flights.The flight from LAX to ORD was operated by [redacted] , and we have advised him that although he had a confirmed ticket on that flight, SAS has no control over the overbooking of the flight by [redacted] If you should have any questions, please do not hesitate to contact me

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your diligent efforts in assisting me in this matter.? Warmest Regards, [redacted] ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your diligent efforts in assisting me in this matter.
Warmest Regards,
***

this is resolved we received our luggage

I have contacted the customer via email today to advise her that we have requested a check today for the fare difference on her ticket when she was downgraded from Plus to Economy Class

Complaint: ***
I am rejecting this response because:Company has not followed their policy and it was not cancelled due to the terror attacks, the flight was scheduled for more than one week in the future SAS keeps ignoring me and is unwilling to answer substantively to the US DOT, Revdex.com or myself
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The ticket information that SAS emailed to me was in response to my complaint to the Revdex.com and was not provided to me before today Had this been emailed to me prior to our flight, at a minimum we could have pre-booked our luggage and saved on that cost What appears to be getting lost here is not that our ticket did not include luggage (we realized this once we arrived at the airport and had to pay a high baggage fee), it is that the boarding pass and correspondence provided to us up until our flight do not indicate the type of fare that was purchased In addition, the class indicated on the boarding pass is also the same name as a fare that includes one piece of luggage (SAS Go) As a result, it appeared that the "class" on the boarding pass was the "fare" for the ticket and there was no other information that we received that would indicate otherwise We have spoken to several other people that travel on this issue and they all agreed that they also would have been confused by this We continue to believe that this practice is confusing, misleading, and lacks transparency Had the correspondence we received before the flight indicated the type of fare that was purchased, this would be a non-issue.While we understand SAS's policy, we are very disappointed in their response to our concerns on the practice indicated indicated as part of our complaint to avoid confusion on the fare type by other travelers and the fact that no resolution can be reached.Regards,
*** ***

Dear ***,Enclosed is a copy of my response to the customer. She was reimbursed 300.00USD for the damaged stroller, and she was also give goodwill miles posted to her mileage account Please let me know if you have any quesitons.Kind regards,Ellen ***SAS Customer Care*** *** **
*** *** *** ** ***Dear Ms***,The payment of 300.00USD was processed today and will reach your account in 5-business days.We are also in receipt of your letter to the Revdex.com, regarding you travel.We do apologize for the inconvenience caused as a result of the entertainment system not working. We certainly understand your disappointment as a result of this incident. However we are unable to honor your request for additional compensation.We offer our apologies for not meeting your expectations and hope that despite this incident we will have a chance to welcome you on board SAS again.Kind regards,Ellen R***