Ann's Yorkie Babies

Customer purchased a low fare that does not have a free baggage allowancePurchased through an agency and not SASIt is agency responsibility to advise the customer of the rulesAdvised customer of this and will not refund the baggage fee that he had to payAlso sent him a copy of his ticket
showing that no free baggage was allowed on this type of fare

Dear ***,Enclosed is a copy of my response to the customer.? She was reimbursed 300.00USD for the damaged stroller, and she was also give goodwill miles posted to her mileage account? Please let me know if you have any quesitons.Kind regards,Ellen ***SAS Customer Care*** *** **
*** *** *** ** ? ***Dear Ms***,The payment of 300.00USD was processed today and will reach your account in 5-business days.We are also in receipt of your letter to the Revdex.com, regarding you travel.We do apologize for the inconvenience caused as a result of the entertainment system not working.? We certainly understand your disappointment as a result of this incident.? However we are unable to honor your request for additional compensation.We offer our apologies for not meeting your expectations and hope that despite this incident we will have a chance to welcome you on board SAS again.Kind regards,Ellen R***

The flight that Mr*** and his family were booked on was cancelled due to a technical issue with the aircraft.? They were rebooked to travel on the next day,? December 7.? He has written to our Customer Care department in December, and was advised that SAS does not cover lost
wages.? It was suggested to him to contact his insurance company for reimbursement.? EU compensation was provided to him and his family in the amount of $2610.00USD and he also received an additional $for care.? ? As *** *** has already been compensated, this case has been closed.? If you should require any further information, please do not hesitate to contact m

[A default letter is provided
here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your diligent efforts in assisting me in this matter.?
Warmest Regards,
*** ?

We have been in contact with Mr***, and have advised him that SAS will reimburse him for the downgrade on both his outbound and return flights.The flight from LAX to ORD was operated by ***, and we have advised him that although he had a confirmed ticket on that flight, SAS has no control over the overbooking of the flight by ***.? If you should have any questions, please do not hesitate to contact me

? I had contacted the airport and was advised that the customers glasses were not found on the aircraftOn January 10th, I sent an email to the customer to advise that they were not foundThe phone number provided will be answered by a machine if the staff is not in the officeIf the customer leaves a message, the call will be returnedKind regards, Ellen

Customer has already written to the DOTwe have responded to both the DOT and customerCustomer has been advised many time of our policyWhen there is an irregularity, SAS will contact the travel agency who made the booking, which we did in this caseHowever the customer was not happy that he
was not contacted directlyThe flight was cancelled due to the terrorist attacks in BrusselsPlease let me know if you need any further informationCase has been closed on our side

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have received your letter today regarding this customers complaint.  We have responded to him again to advise that there is not further compensation due to him. As he did not travel in Plus class on his flight to Copenhagen we have issued a check to him for the fare difference plus the...

baggage charge.  The reimbursement was for 800.00USD.They did travel in Plus class on the return flight and therefore is not entitled to any compensation on that flight. If you should have any questions, please do not hesitate to contact me.

this is resolved we received our  luggage

The flight that Mr. [redacted] and his family were booked on was cancelled due to a technical issue with the aircraft.  They were rebooked to travel on the next day, December 7. He has written to our Customer Care department in December, and was advised that SAS does not cover lost...

wages.  It was suggested to him to contact his insurance company for reimbursement. EU compensation was provided to him and his family in the amount of $2610.00USD and he also received an additional $120.00 for care.   As [redacted] has already been compensated, this case has been closed. If you should require any further information, please do not hesitate to contact m

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer purchased a low fare that does not have a free baggage allowance. Purchased through an agency and not SAS. It is agency responsibility to advise the customer of the rules. Advised customer of this and will not refund the baggage fee that he had to pay. Also sent him a copy of his ticket...

showing that no free baggage was allowed on this type of fare.

:Thank you for your email  regarding an irregularity experienced while enroute with SAS, on May 18 from [redacted] to Stockholm.   Please accept our apologies for our delayed response to you.Unfortunately, there are those inevitable occasions when a flight cannot be operated due to...

a mechanical malfunction on the scheduled aircraft.  Since safety is always our first priority, the decision was made to cancel the flight and proceed to make alternative travel arrangements for the affected passengers.It is our aim to minimize the strain and consequences imposed on our passengers when a cancellation occurs.  Please accept our sincere apologies for the lapse in service on this occasion.  We wish however to assure you that our management team at all our Airports are currently reviewing procedures to ensure improvement in the processing of passengers of a cancelled flight in the future.We can advise you that the compensation does not apply if the cancellation is caused by an extraordinary circumstance.  Specifically, that the cancellation could not have been avoided, although all reasonable measures had been taken.We have requested a check for the added expenses you incurred in the amount of $246.70USD.  Kindly allow 10-14 business days to receive it. Again, may we offer our sincere apologies for the lapse in service you recently experienced.  We thank you for taking the time to write.S

We have been in contact with Mr. [redacted], and have advised him that SAS will reimburse him for the downgrade on both his outbound and return flights.The flight from LAX to ORD was operated by [redacted], and we have advised him that although he had a confirmed ticket on that flight, SAS has no control over the overbooking of the flight by [redacted]. If you should have any questions, please do not hesitate to contact me

Complaint: [redacted]
I am rejecting this response because: the number I was given goes straight to voicemail and...

no one ever answers. I have had a lady named Ellen T[redacted] from the airlines contact me through email. I sent her a photo of the glasses and still have not received a response from the airlines after that last email. 
Regards,
[redacted]

Mr. [redacted]'s luggage was found and returned to him. Our Luggage department has contacted him and advise him he will be reimbursed for the added expenses incurred for the clothing purchased while his bag was delayed.