Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] The initial attempt to process the refund for your transaction has failed since you purchased the course almost a year ago(August 2016) We need a valid credit card to which you want your refund to reflectSomeone will get in touch with you to get your card details to complete the refund process.There is no glitch in the systemThe course your were originally enrolled is correct but you were not able to to complete itYou were only up until module of the modules within the allowable months validity of the courseThis is not our company policy but of OSHA, we are just implemeting itAs a courtesy, you were given another courseThe second course you were enrolled in was an old course which automatically set your status to completed I dont think its fair for you to claim you have completed the course when you have not done anything on it To correct the course, we have given you a new course for free but you have to start from the beginningUnless, you complete this one, I am afraid we are bound by the rules of OSHA and will only be able to provide DOL card once this new course is completedThe course is already loaded in your LMS and all you have to do is log in[redacted] ***
Dear [redacted] My sincere apologies for your experienceLogin information of our new students are normally created upon purchased of the courseThis goes out via an automated email and there are times it goes through the spam folderMight be the reason why you did not receive it Anyway, our record shows that you were able to speak to one of our CSRs regarding your requestThe refund transaction has been processed as wellI will keep your course in your LMS and if you are still interested in taking the course for free, please do let us know and we will provide you with your login information.Again, my sincere apologies for the inconvenienceThank you[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, also would like to include that 360training.com costumer support have taken care of the issue and allowed me to continue with the OSHA Hour course Regards, [redacted]
Complaint acknowledgedIn December 2014, 360training.com went through an entire technology platform upgrade that may have contributed to the issueLet me research your account history and I will respond once details are in hand.Thank you [redacted] SrDirector, Customer Operations
Dear [redacted] ,Thank you for bringing your concern to our attentionWe have reviewed your transaction with us and we can't find any transaction amounting to $The only transaction we are able to find is $Ths is why only $was refunded into your accountNormally, you get a receipt showing the amount of what you have purchased from us, if you can send this receipt me, I will personally process the full refundIf you have not received any receipt in your email from us, a copy of your credit card bill / receipt showing the details of your transaction should be enoughPlease send the copy to [redacted] and I will look into it asapIf you need anything else, please feel free to call or email.Thank you[redacted] Manager, Customer Support TeamDirect Line: [redacted]
We apologize for any confusion, but for the courses you mention, your certificate is issued upon succesful completion and made available to you from within your account in our systemPlease login to your account where you can download your certificates in .pdf formatWe do not mail certificates for the listed coursesthank you [redacted] SrDirector, Operations
[redacted] ***,We have been offering this course for years and this is the first time we have a complaint regarding advertisement I am sorry but this is the most the we could offer for the trouble that you felt this course has caused youThank you[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Mr [redacted] The initial attempt to process the refund for your transaction has failed since you purchased the course almost a year ago(August 2016) We need a valid credit card to which you want your refund to reflectSomeone will get in touch with you to get your card details to complete the refund process.There is no glitch in the systemThe course your were originally enrolled is correct but you were not able to to complete itYou were only up until module of the modules within the allowable months validity of the courseThis is not our company policy but of OSHA, we are just implemeting itAs a courtesy, you were given another courseThe second course you were enrolled in was an old course which automatically set your status to completed I dont think its fair for you to claim you have completed the course when you have not done anything on it To correct the course, we have given you a new course for free but you have to start from the beginningUnless, you complete this one, I am afraid we are bound by the rules of OSHA and will only be able to provide DOL card once this new course is completedThe course is already loaded in your LMS and all you have to do is log in[redacted] ***
Dear [redacted] My sincere apologies for your experienceLogin information of our new students are normally created upon purchased of the courseThis goes out via an automated email and there are times it goes through the spam folderMight be the reason why you did not receive it Anyway, our record shows that you were able to speak to one of our CSRs regarding your requestThe refund transaction has been processed as wellI will keep your course in your LMS and if you are still interested in taking the course for free, please do let us know and we will provide you with your login information.Again, my sincere apologies for the inconvenienceThank you[redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, also would like to include that 360training.com costumer support have taken care of the issue and allowed me to continue with the OSHA Hour course Regards, [redacted]
Complaint acknowledgedIn December 2014, 360training.com went through an entire technology platform upgrade that may have contributed to the issueLet me research your account history and I will respond once details are in hand.Thank you [redacted] SrDirector, Customer Operations
Dear [redacted] ,Thank you for bringing your concern to our attentionWe have reviewed your transaction with us and we can't find any transaction amounting to $The only transaction we are able to find is $Ths is why only $was refunded into your accountNormally, you get a receipt showing the amount of what you have purchased from us, if you can send this receipt me, I will personally process the full refundIf you have not received any receipt in your email from us, a copy of your credit card bill / receipt showing the details of your transaction should be enoughPlease send the copy to [redacted] and I will look into it asapIf you need anything else, please feel free to call or email.Thank you[redacted] Manager, Customer Support TeamDirect Line: [redacted]
We apologize for any confusion, but for the courses you mention, your certificate is issued upon succesful completion and made available to you from within your account in our systemPlease login to your account where you can download your certificates in .pdf formatWe do not mail certificates for the listed coursesthank you [redacted] SrDirector, Operations
[redacted] ***,We have been offering this course for years and this is the first time we have a complaint regarding advertisement I am sorry but this is the most the we could offer for the trouble that you felt this course has caused youThank you[redacted] ***