Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below So my account is still active? Wow, it appears that the manager has not read his own contactIlliterate, inept, lazy? These seem to be corporate characteristicsThe contract term states that "after the initial one year period, this contract is automatically renewable on a month-to-month basis, and can be canceled by giving days written notice prior to contract renewal date." There is absolutely no requirement of a need for signature for cancelationSo now this gets chalked up to harassment because there has certainly been written communication between usFurthermore the satisfaction guarantee states that "should the problem persist, Antac will continue to work to solve it to your satisfaction or Antac will will refund your last month payment." So the problem has persisted, ***, and I am still not satisfied with the results of your companyAntac is now the pest that will not go awayShould I be expecting a refund soon?I have verified through the HOA that the fence has been in proper working order for at least two years (the time frame of my relationship with Antac)Additionally I believe you to be lying in regards to the multiple attempts to contact me regarding the inability for a technician to enter the neighborhood because the control pad to enter the gate is actually linked to my cell phone.I wonder if Antac has a policy of publicly distributing private client information? I am sure that a lawyer can figure it out.This is my final correspondence through this mediumBut I promise that you and [redacted] will be hearing from me Regards, [redacted]
All bugs are eliminated! Mr [redacted] was very helpful since the beginningI called several exterminators I found in Google but some of them didn't answer the phone and others were not availableMr [redacted] answered right away and he told me what to do before he goes to my house to eliminate these little bugs that were infesting our apartment
August 20, Re: [redacted] ***’s Libelous Review-Antac Pest Control To whom it may concern: I am writing to express concern about a former client who is slandering our company across the Internet and causing our own office staff to have fear of this man After allowing the customer to cancel his agreement without any early termination fees, Mr [redacted] continued to call and harass our office staff throughout the dayAt one point, the calls reached in one hour He was explaining that he was going to do all he could to make sure we were wasting timeHe said at one point he didn’t want to cancel, but that he wanted to have us send a tech out every day, but he would be sure not to be home so that we are wasting time Mr [redacted] is posting statements on a majority of review sites throughout the Internet, alleging that our branch manager threatened physical violenceHe emailed me just to inform me of the review that he was posting across the InternetHis [redacted] review and comments have been removed and he has been blockedHis review on [redacted] has been removed and he has also been blocked on [redacted] as a contributor [redacted] and [redacted] will be contacted as wellOn ***, he is alleging that our office ladies and our branch manager threatened himWhen he discovered he was blocked from [redacted] , he enlisted his wife to start writing reviews that were even more misleading A Cease and Desist letter has been sent to Mr [redacted] regarding communication with our office and staff members due to the flood of phone calls and threatening nature he was communicating with our office staff His phone calls have stopped, however his online reviews of false, and misleading statements (LIBEL) continueWe will be contacting an attorney to receive counsel as to how to proceed with a lawsuit for libelThis is a deliberate attempt to destroy our reputation that we have worked very hard to uphold Please see the timeline of events below: Tuesday, 08/18/ 01:PM [redacted] OFFICE [ Edit ] [redacted] called in saying he is unhappy with the services and still has a lot of antsI explained to him the free callbacks he is entitled to since it is part of his agreementI let him know that if at any point between his regular services he's still seeing pests he can give us a call to retreat at no additional costHe then said no and just wants to cancelI told him that it will be 60% of the remaining servicesHe then got extremely angry saying he will not pay that and to show him "where the [redacted] it says that"At that point I asked him to calm down and he said that I'm the one that needed to calm downI told him to call back when he's calmed down and hung upHe called back less than a minute later and he answered and was laughing saying how we must not have caller ID and that I answeredI told him I knew it was him and that I could go ahead and help himHe said if we do not cancel he will post on [redacted] bad reviews about us and have his family do the sameHe said he has businesses and blah blah blahHe went on and on about the agreement and I read him the part about the early cancellation and the part where it says if the customer is not satisfied then we can retreat at no additional charge and that is why I will send my service manager to take a lookHe said go ahead and he will call every day because he is on disability and has nothing better to do than bother us for the free reservicesLet him know that by law we have to wait days for the next serviceHe asked where it says that and I said the product labelI tried scheduling for 8/and he said that doesn't workI then said our service manager would be happy to talk to him about his account and he went off on how I threatened himAt that point I told him I'm going to have to hang up since he said just claimed that I threatened himHe called back and spoke with [redacted] and after she was done with him he called back and I answeredHe went on again about cancellingHe said I threatened him with my service manager to discuss his attitudeI had put him on speaker phone so [redacted] could hear how he was talking to meHe then said how I was being childish by changing my voice and kept laughing the whole time [redacted] took call Tuesday, 08/18/ 02:PM [redacted] OFFICE [ Edit ] Spoke with [redacted] after he had spoken with [redacted] and [redacted] [redacted] is being very difficult and wouldn't allow [redacted] or [redacted] to schedule a call back svc [redacted] was argumentative and told me he didn't want to be a customer so I told him I would cancel his acct but he would still be responsible for the cancellation costs [redacted] then said he would call every day demanding a svc every days until we cancel his service [redacted] continued to interrupt anytime I spoke with him so I told him I would need to end the conversation and hung up Tuesday, 08/18/ 02:PM [redacted] OFFICE [ Edit ] I spoke to [redacted] about this issue and suggested it best to cancel the service and not charge the cancellation fees [redacted] gave the ok [redacted] continued to call so I answered the phone and told him his acct is cancelled and there wouldn't be any fees [redacted] then said he didn't want to cancel the service and wasn't making any sense, he kept talking about having cancer [redacted] left a message that he had his agreement and was going to stop by the officeIn one of the phone conversations I told [redacted] not to come by the office, he was making the office staff very uncomfortable and they did not feel safe [redacted] called a couple more times, I answered and he made threats about small claims and wanting his money backAlso mentioned he talked to his attorney, called the police and looked me up on [redacted] Wednesday, 08/19/ 08:AM [redacted] OFFICE [ Edit ] [redacted] called in rudely asking if his account is cancelled yet and that no one will send him a letter stating itI let him know that his account is inactive and he asked then if I could send him a screenshot of thatI let him know that I can send a screenshot and asked for an email: [redacted] He then asked for a letterI told him that's something management needs to send over to himHe laughed and said right, and that [redacted] doesn't come in until 9amHe went on how he made bad reviews, is going to the pest control board and taking us to small claimsI told him that as a human being he has that right to do so and that we are very much aware of the reviewsHe kept saying how he's trying to start off with a new day and doesn't get why we are being like thisAgain, I told him the best thing to do is speak to management and he said he'd rather talk to [redacted] ***I told him he's out on vacation and he said "wow, isn't that something personal you shouldn't be sharing with me"I told him again that his account is inactive and I will have management send him what he's asking forHe then said he wants his $back for the sy serviceI told him he didn't pay $and he laughed again saying that the price doesn't matter and that he still has antsI told him AGAIN to just call back at 9am to speak to management because this is now out of my hands and I can no longer help him He went off on another rant and I told him I would have to hang up nowHe said "of course you do" and laughed and said he was waiting for me to hang upI hung up [redacted] Wednesday, 08/19/ 12:PM [redacted] CUSTOMER [ Edit ] [redacted] called and asked for ***I told him he was not availableHe said he was on the other lineI told him [redacted] wasn't in the officeHe said we have yet to send him something that his account is cancelled and has no balanceI told him its cancelled and he doesn't owe anythingHe asked me to say that to his representativeI repeated it and told him its cancelled and there is no balance like we've told him all dayHe also said its great that [redacted] told him to cease contact but it needs to come from a lawyerHe said by the way tell [redacted] his [redacted] profile is niceHung up on him-- [redacted] Wednesday, 08/19/ 12:PM [redacted] ALERT [ Edit ] DO NOT TAKE ANY CALLS OR REQUESTS FOR SERVICES FROM THIS CUSTOMER Wednesday, 08/19/ 12:PM [redacted] CUSTOMER [ Edit ] [redacted] called in to say that he got the email [redacted] sent but that is not what he wantedHe also said that it is very nice that he sent the cease and desist email but that has to come from an attorney not the manager of a pest control companyI let him know that I would relay the information and have a manager call him back -- [redacted] Wednesday, 08/19/ 11:AM [redacted] OFFICE [ Edit ] [redacted] has called back to back all morning to the point where we have to ignore any private numbersHe posed as different identities to get to talk to ***He then started harassing me again and saying he knows he’s there-- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] [redacted] called in again as an anonymous phone numberHe wanted to speak to ***Then went on to tell me that nobody is helping him and he wants his money back and that he has already written bad reviews everywhere and has contact the pest board and Revdex.com and wants his money backI simply said thank you [redacted] Have a nice day-- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] [redacted] called again immediately harassing me because I told him [redacted] was busy at the momentHe kept harassing me about how I didn't ask him exactly what timeHe kept saying I just want to be done with you guysI reminded him we have not contacted himHe of course acted like I was a liar and he kept acting like a victim as if we were the ones harassing himHe also asked if we were at the same addressHung up on him -- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] Spoke with [redacted] yesterday afternoon after he spoke with [redacted] He immediately started going off on me and I told him I was not the person he was speaking with previously but I would be happy to help himHe said yeah I know and continued to be rude and started making comments about [redacted] helping another customer in the backgroundI told him she was not talking to him and that she was helping another customerHe said yeah I knowI asked him how I could help him and he kept saying I should know who he isI again told him I was not the person speaking to him previously and he kept saying I know(okay.........)I asked again how can I help him and he said he’s been trying to schedule an appointment and nobody will help him, I told him I can schedule an appointment for him, and he kept going off about random things and not making sense and I told him I would be happy to schedule with him if he can calm down and stop yelling at me because I cannot concentrate and look at my schedule with him yelling at meHe continued to yell at me and be rude and sarcasticI told him he can call back when he calms down because I cannot get him scheduled while hes yelling at me and refusing to answer any of my questions and refusing to accept my helpI told him I can call the technician to ask what time he will be there and he continued yelling at me, I offered to schedule another service, he kept yellingI told him I can’t help him with him yelling while I am trying to make the situation right-- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] [redacted] called in around am wanting to speak with ***I let him know that [redacted] would not be in the office until around am todayHe said that I wanted a letter in writing about the contract being cancelled not just a verbal authorizationI informed him that the account was cancelled and that it had been deactivatedHe said "Then why am I being charged 60% of services I don't do!!" I explained to him that there were no charges on the account and that there was nothing owedHe then said that he wants his money back and I let him know that I will have [redacted] give him a call when he arrivesHe said fine and that he didn't understand why he wasn't in and that this is a government facility and he didn't understand why we were openHe then said that he will call back at when [redacted] got in [redacted] called back at wondering if [redacted] was in the office yetI let him know that he had not arrived yet [redacted] was upset and said something about bankers hours and that he wanted to speak to him as soon as possible and that he will just be calling backHe then hung up -- [redacted] Please also read the statement from [redacted] , our branch manager: “Mr [redacted] was a newer customer having completed two of the six services he signed up for with no issues or call ins complaining about the service or any ant issuesOn August 19th, Mr [redacted] called the office to complain he was seeing a lot of ants and wanted to cancel his serviceThe office assistant Mr [redacted] spoke to let him know he was scheduled for service on the 19th, Mr [redacted] was aware of that and said the technician hadn’t shown upThe office assistant offered to call the technician but Mr [redacted] said no and wanted to cancel his accountThe office assistant explained the early cancellation fees and Mr [redacted] became irate and condescending regardless of any explanation or offer to service for the ants he was seeing The office assistant suggested sending the service manager to look at the ant issue and Mr [redacted] somehow perceived that as a threatBecause of Mr***’s behavior the phone call had to be endedMr [redacted] proceeded to call several times being irate and condescending regardless of who he spoke toThe manager intervened and was treated the same way resulting in the conversation being endedIn between Mr***’s multiple calls to the office (in one hour) the decision was made to cancel Mr***’s agreement without any cancellation feesMr [redacted] was explained this but continued to be argumentative throughout the whole process and then several negative reviews with allegations to purposely harm Antac’s reputation which he said he would do Mr [redacted] was already scheduled for service with an all-day appointment the same day of his complaints and was offered a timed appointment but he said that wouldn’t work and just wanted to cancelNo matter what was offered or any empathy given did not appease Mr***.”
Great customer service (thank you Priscilla!)!! They arrive on time, they are thorough and fastPrice was on the top of my budget but have not seen a bug again! The money spent is well worth it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While acknowledging the courteous and professional nature of the response from Antac, it does not address the regular failure of their technicians – the reason for the cancelation in the first placeMy relationship lasted for fewer than months, 11-scheduled services, I am sure LR would have the detailsThe response admits missed appointmentsThat is a failure rate of more than one-third Each of which was met with a phone call and confirmation that notes exist on the account that there is no lock on the gateNot that it is unlocked, but rather there is; in fact, no lock on the gateWhich lead me to believe that the technicians sent to my home were lazy, inept, or illiterateWhichever it may be, I no longer want to be inconvenienced by this companyBased upon email and phone correspondence, there has been absolutely no ambiguity on my demand to cancel serviceThis whole debate should have been resolved with my verbal request months agoInstead they have deliberately prolonged this experience by hiring a collection agency for $I don’t know why they don’t want me to just go away, that is certainly my goal for them On the website it states that “all work is guaranteed.” I suppose that in order for Antac to a meet this guarantee, they must be competent to perform the work in the first placeAnd thank you for reminding me about the ***’s list complaintI will now attempt to post this there as well Regards, [redacted]
***, Thank you for your patience and working with us on this issueI apologize and am embarrassed that this even happenedAntac is an honest and reputable company who stands behind the quality and work performedI hope your account notes below show we moved on this quickly as soon as you informed us of the problemThe heavy rain that was forcasted and we received for the week of February 27th thru March 2nd prevented us from scheduling the work on those daysThe local treatment and repairs have been completed and hopefully to your satisfaction You called the office on Wednesday February 26th, making us aware of this issueWe sent an inspector (***) out the same day to inspect and he confirmed the work wasn't completedWe wanted to schedule your work to be done sometime between February 27th thru March 2nd and unfortunately the rain forecasted prevented that [redacted] returned phone calls with you on February 27th and 28th to let you know the local treatment would be done on March 5th and the repairs on March 17th, [redacted] called you back later on February 28th to let you know there was an opening on March 10th and moved the repairs from Mach 17th to the 10th
Was impressed by customer service and their staff Very customer friendly! Spent minutes on the phone with me trying to help me even though unfortunately they couldn't help due to condo contractsWas impressed by customer service alone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You seem to be missing the point [redacted] and [redacted] were terrible to me Their integrity was not questioned- it could have been as simple as poor communication and could've been easily resolved I actually paid Orkin MORE money to spray my home, and got on a contract with them because they treated me with the respect that I deserve At the end of the day, I want nothing further from you- but do want my voice to be heard and for you to understand just how unacceptably I was treated Even the technician was in disbelief and horrified at the behavior of his manager Perhaps you should chat with him? I'm standing up on this so it doesn't happen to another customer in the future Regards, [redacted]
To Whom it may Concern, I have conversed with those involved with this conversation and have taken statements from allI'm not sure where the disconnect happened during the conversations, but we NEVER have sent a technician out to perform a one-time service for such a low priceThe quoted low price is only honored when the customer agrees to an annual agreementRegarding the way our employees are trained: Our employees are trained to be very respectful and courteous, even in situations where there integrity is being questionedI'm sorry that the customer felt differentlyWe sent a technician all the way out to a home under the impression that the wouclient wanted to commence an annual maintenance programAgain, there must have been a disconnect of some sortLuckily, the issue was addressed before we started treating the homeThe below statements were submitted to me regarding the phone conversation with the person filing the complaint: [redacted] ’s conversation- "On 4/15/ [redacted] called into the office with concerns regarding ants in her condo that she had noticed since the week prior [redacted] did mention that she had a baby and needed this taken care of and will do whatever it takesI explained to [redacted] the benefits of going on our Bi-Monthly maintenance program as it would take care of the egg cycles throughout the seasonsPrice was quoted at $for the initial with a $discount with the consideration of the size of her condoI then let [redacted] know that the price every other month would be $and we would service the interior and patio area I explained that not only would it cover for ants but for spiders, crickets, silverfish, earwigs, etc [redacted] did mention that she did not know whether her landlord would pay for the services however, again, she will do whatever it takes [redacted] mentioned that she would pay for the initial of $ and have her landlord pay for the rest of the servicesI informed [redacted] that my inspector would be able to stop by the following day and she said that would work as she does work from home and can be available I mentioned that the tech would be bringing over the agreement for her to sign and she could provide either cash, check or a credit card number for payment [redacted] thanked me for my information regarding the matter and was glad we could schedule her soon Note: Not once did [redacted] ask for a one time pricing for ant services" ***’s conversation- "I received a call from [redacted] who was doing an initial treatment and asked for onetime pricing to treat the inside of a condominiumI gave [redacted] the price and hung upA few moments later [redacted] called back and said the customer wanted to speak to me [redacted] got on the phone and began talking about the pricing she was given was for a onetime service and did not involve a contractI went over the pricing and explained the services calmly and professionally despite [redacted] talking over me and insisting the price she was quoted should be honoredAt no time during the conversation was I rude and combative as there simply isn’t any reason to beRegardless of any explanation I gave to [redacted] she wasn’t willing to listen and only wanted her side heard I placed [redacted] on hold and Spoke to [redacted] about the issue [redacted] relayed her above statement to me and I told [redacted] I was going to have her speak with [redacted] to go over their initial conversation about pricingI got back on the phone with [redacted] and explained that I would have her speak with [redacted] to go over the pricing she was given; my reason for doing this is with all the information customers are given when they call, I felt it would jog ***’s memory of the pricing she was givenI listened as [redacted] attempted to speak to [redacted] but [redacted] was argumentive and spoke over [redacted] Seeing that the conversation wasn’t going anywhere I took over the call and let [redacted] know that since she wasn’t willing to listen and an understanding couldn’t be met I would have the technician leave without performing the serviceMy conversation ended and I hung up the phoneAt no point of mine or [redacted] ’s conversation with [redacted] were we rude, combative or unprofessional"
Mr [redacted] , I have looked through the notes in your account and would like to clarify that the gate we are referring to is the gate allowing access to your community not the gate to your back yardThe gate code we have on file hasn't worked when the technicians have attempted serviceOf the four missed appointments, one was because the technician called in sick and the other three were because the gate code (***) on file didn't work Repeated calls to the phone number on file (###-###-####) to obtain a working gate code have not been returnedWith regards to the $cancellation fee, the account notes indicate you spoke with L [redacted] in September, and agreed to send the required cancellation letterIf you would've sent a signed cancellation letter with your hand written signature in September, it would've met the cancellation requirements of days before your next scheduled service and there wouldn't be a fee The scan you did send in November didn't come through on our end and we need that to close the account, otherwise your account remains openYou are correct that this whole debate should have been and could have been resolved months ago if we would have received the requested signed letterThere is no need to deliberately prolong any experience and have not turned your account over to collectionsWe simply need the cancellation letter along with the cancellation fee and your account will be cancelledThank you [redacted] Branch Manager Antac Pest Control
To Whom it may Concern,I have conversed with those involved with this conversation and have taken statements from allI'm not sure where the disconnect happened during the conversations, but we NEVER have sent a technician out to perform a one-time service for such a low priceThe quoted low price is only honored when the customer agrees to an annual agreementRegarding the way our employees are trained: Our employees are trained to be very respectful and courteous, even in situations where there integrity is being questionedI'm sorry that the customer felt differentlyWe sent a technician all the way out to a home under the impression that the wouclient wanted to commence an annual maintenance programAgain, there must have been a disconnect of some sortLuckily, the issue was addressed before we started treating the home.The below statements were submitted to me regarding the phone conversation with the person filing the complaint: [redacted] ’s conversation- "On 4/15/ [redacted] called into the office with concerns regarding ants in her condo that she had noticed since the week prior [redacted] did mention that she had a baby and needed this taken care of and will do whatever it takesI explained to [redacted] the benefits of going on our Bi-Monthly maintenance program as it would take care of the egg cycles throughout the seasonsPrice was quoted at $for the initial with a $discount with the consideration of the size of her condoI then let [redacted] know that the price every other month would be $and we would service the interior and patio area I explained that not only would it cover for ants but for spiders, crickets, silverfish, earwigs, etc [redacted] did mention that she did not know whether her landlord would pay for the services however, again, she will do whatever it takes [redacted] mentioned that she would pay for the initial of $ and have her landlord pay for the rest of the servicesI informed [redacted] that my inspector would be able to stop by the following day and she said that would work as she does work from home and can be available I mentioned that the tech would be bringing over the agreement for her to sign and she could provide either cash, check or a credit card number for payment [redacted] thanked me for my information regarding the matter and was glad we could schedule her soon Note: Not once did [redacted] ask for a one time pricing for ant services" ***’s conversation- "I received a call from [redacted] who was doing an initial treatment and asked for onetime pricing to treat the inside of a condominiumI gave [redacted] the price and hung upA few moments later [redacted] called back and said the customer wanted to speak to me [redacted] got on the phone and began talking about the pricing she was given was for a onetime service and did not involve a contractI went over the pricing and explained the services calmly and professionally despite [redacted] talking over me and insisting the price she was quoted should be honoredAt no time during the conversation was I rude and combative as there simply isn’t any reason to beRegardless of any explanation I gave to [redacted] she wasn’t willing to listen and only wanted her side heard I placed [redacted] on hold and Spoke to [redacted] about the issue [redacted] relayed her above statement to me and I told [redacted] I was going to have her speak with [redacted] to go over their initial conversation about pricingI got back on the phone with [redacted] and explained that I would have her speak with [redacted] to go over the pricing she was given; my reason for doing this is with all the information customers are given when they call, I felt it would jog ***’s memory of the pricing she was given I listened as [redacted] attempted to speak to [redacted] but [redacted] was argumentive and spoke over [redacted] Seeing that the conversation wasn’t going anywhere I took over the call and let [redacted] know that since she wasn’t willing to listen and an understanding couldn’t be met I would have the technician leave without performing the serviceMy conversation ended and I hung up the phone At no point of mine or [redacted] ’s conversation with [redacted] were we rude, combative or unprofessional"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.So my account is still active? Wow, it appears that the manager has not read his own contactIlliterate, inept, lazy? These seem to be corporate characteristicsThe contract term states that "after the initial one year period, this contract is automatically renewable on a month-to-month basis, and can be canceled by giving days written notice prior to contract renewal date." There is absolutely no requirement of a need for signature for cancelationSo now this gets chalked up to harassment because there has certainly been written communication between usFurthermore the satisfaction guarantee states that "should the problem persist, Antac will continue to work to solve it to your satisfaction or Antac will will refund your last month payment." So the problem has persisted, ***, and I am still not satisfied with the results of your companyAntac is now the pest that will not go awayShould I be expecting a refund soon?
I have verified through the HOA that the fence has been in proper working order for at least two years (the time frame of my relationship with Antac)Additionally I believe you to be lying in regards to the multiple attempts to contact me regarding the inability for a technician to enter the neighborhood because the control pad to enter the gate is actually linked to my cell phoneI wonder if Antac has a policy of publicly distributing private client information? I am sure that a lawyer can figure it outThis is my final correspondence through this mediumBut I promise that you and *** *** will be hearing from me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You seem to be missing the point… *** and *** were terrible to me Their integrity was not questioned- it could have been as simple as poor communication and could've been easily resolved I actually paid Orkin MORE money to spray my home, and got on a contract with them because they treated me with the respect that I deserve At the end of the day, I want nothing further from you- but do want my voice to be heard and for you to understand just how unacceptably I was treated Even the technician was in disbelief and horrified at the behavior of his manager Perhaps you should chat with him? I'm standing up on this so it doesn't happen to another customer in the future
Regards,
*** ***
Very professionalEven though we had not seen any bugs and just wanted to have treatment to prevent bugsFor two days after they did application, we found quite a few dead bugs mainly in the garage and need entrance doors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below So my account is still active? Wow, it appears that the manager has not read his own contactIlliterate, inept, lazy? These seem to be corporate characteristicsThe contract term states that "after the initial one year period, this contract is automatically renewable on a month-to-month basis, and can be canceled by giving days written notice prior to contract renewal date." There is absolutely no requirement of a need for signature for cancelationSo now this gets chalked up to harassment because there has certainly been written communication between usFurthermore the satisfaction guarantee states that "should the problem persist, Antac will continue to work to solve it to your satisfaction or Antac will will refund your last month payment." So the problem has persisted, ***, and I am still not satisfied with the results of your companyAntac is now the pest that will not go awayShould I be expecting a refund soon?I have verified through the HOA that the fence has been in proper working order for at least two years (the time frame of my relationship with Antac)Additionally I believe you to be lying in regards to the multiple attempts to contact me regarding the inability for a technician to enter the neighborhood because the control pad to enter the gate is actually linked to my cell phone.I wonder if Antac has a policy of publicly distributing private client information? I am sure that a lawyer can figure it out.This is my final correspondence through this mediumBut I promise that you and [redacted] will be hearing from me Regards, [redacted]
All bugs are eliminated! Mr [redacted] was very helpful since the beginningI called several exterminators I found in Google but some of them didn't answer the phone and others were not availableMr [redacted] answered right away and he told me what to do before he goes to my house to eliminate these little bugs that were infesting our apartment
August 20, Re: [redacted] ***’s Libelous Review-Antac Pest Control To whom it may concern: I am writing to express concern about a former client who is slandering our company across the Internet and causing our own office staff to have fear of this man After allowing the customer to cancel his agreement without any early termination fees, Mr [redacted] continued to call and harass our office staff throughout the dayAt one point, the calls reached in one hour He was explaining that he was going to do all he could to make sure we were wasting timeHe said at one point he didn’t want to cancel, but that he wanted to have us send a tech out every day, but he would be sure not to be home so that we are wasting time Mr [redacted] is posting statements on a majority of review sites throughout the Internet, alleging that our branch manager threatened physical violenceHe emailed me just to inform me of the review that he was posting across the InternetHis [redacted] review and comments have been removed and he has been blockedHis review on [redacted] has been removed and he has also been blocked on [redacted] as a contributor [redacted] and [redacted] will be contacted as wellOn ***, he is alleging that our office ladies and our branch manager threatened himWhen he discovered he was blocked from [redacted] , he enlisted his wife to start writing reviews that were even more misleading A Cease and Desist letter has been sent to Mr [redacted] regarding communication with our office and staff members due to the flood of phone calls and threatening nature he was communicating with our office staff His phone calls have stopped, however his online reviews of false, and misleading statements (LIBEL) continueWe will be contacting an attorney to receive counsel as to how to proceed with a lawsuit for libelThis is a deliberate attempt to destroy our reputation that we have worked very hard to uphold Please see the timeline of events below: Tuesday, 08/18/ 01:PM [redacted] OFFICE [ Edit ] [redacted] called in saying he is unhappy with the services and still has a lot of antsI explained to him the free callbacks he is entitled to since it is part of his agreementI let him know that if at any point between his regular services he's still seeing pests he can give us a call to retreat at no additional costHe then said no and just wants to cancelI told him that it will be 60% of the remaining servicesHe then got extremely angry saying he will not pay that and to show him "where the [redacted] it says that"At that point I asked him to calm down and he said that I'm the one that needed to calm downI told him to call back when he's calmed down and hung upHe called back less than a minute later and he answered and was laughing saying how we must not have caller ID and that I answeredI told him I knew it was him and that I could go ahead and help himHe said if we do not cancel he will post on [redacted] bad reviews about us and have his family do the sameHe said he has businesses and blah blah blahHe went on and on about the agreement and I read him the part about the early cancellation and the part where it says if the customer is not satisfied then we can retreat at no additional charge and that is why I will send my service manager to take a lookHe said go ahead and he will call every day because he is on disability and has nothing better to do than bother us for the free reservicesLet him know that by law we have to wait days for the next serviceHe asked where it says that and I said the product labelI tried scheduling for 8/and he said that doesn't workI then said our service manager would be happy to talk to him about his account and he went off on how I threatened himAt that point I told him I'm going to have to hang up since he said just claimed that I threatened himHe called back and spoke with [redacted] and after she was done with him he called back and I answeredHe went on again about cancellingHe said I threatened him with my service manager to discuss his attitudeI had put him on speaker phone so [redacted] could hear how he was talking to meHe then said how I was being childish by changing my voice and kept laughing the whole time [redacted] took call Tuesday, 08/18/ 02:PM [redacted] OFFICE [ Edit ] Spoke with [redacted] after he had spoken with [redacted] and [redacted] [redacted] is being very difficult and wouldn't allow [redacted] or [redacted] to schedule a call back svc [redacted] was argumentative and told me he didn't want to be a customer so I told him I would cancel his acct but he would still be responsible for the cancellation costs [redacted] then said he would call every day demanding a svc every days until we cancel his service [redacted] continued to interrupt anytime I spoke with him so I told him I would need to end the conversation and hung up Tuesday, 08/18/ 02:PM [redacted] OFFICE [ Edit ] I spoke to [redacted] about this issue and suggested it best to cancel the service and not charge the cancellation fees [redacted] gave the ok [redacted] continued to call so I answered the phone and told him his acct is cancelled and there wouldn't be any fees [redacted] then said he didn't want to cancel the service and wasn't making any sense, he kept talking about having cancer [redacted] left a message that he had his agreement and was going to stop by the officeIn one of the phone conversations I told [redacted] not to come by the office, he was making the office staff very uncomfortable and they did not feel safe [redacted] called a couple more times, I answered and he made threats about small claims and wanting his money backAlso mentioned he talked to his attorney, called the police and looked me up on [redacted] Wednesday, 08/19/ 08:AM [redacted] OFFICE [ Edit ] [redacted] called in rudely asking if his account is cancelled yet and that no one will send him a letter stating itI let him know that his account is inactive and he asked then if I could send him a screenshot of thatI let him know that I can send a screenshot and asked for an email: [redacted] He then asked for a letterI told him that's something management needs to send over to himHe laughed and said right, and that [redacted] doesn't come in until 9amHe went on how he made bad reviews, is going to the pest control board and taking us to small claimsI told him that as a human being he has that right to do so and that we are very much aware of the reviewsHe kept saying how he's trying to start off with a new day and doesn't get why we are being like thisAgain, I told him the best thing to do is speak to management and he said he'd rather talk to [redacted] ***I told him he's out on vacation and he said "wow, isn't that something personal you shouldn't be sharing with me"I told him again that his account is inactive and I will have management send him what he's asking forHe then said he wants his $back for the s
y serviceI told him he didn't pay $and he laughed again saying that the price doesn't matter and that he still has antsI told him AGAIN to just call back at 9am to speak to management because this is now out of my hands and I can no longer help him He went off on another rant and I told him I would have to hang up nowHe said "of course you do" and laughed and said he was waiting for me to hang upI hung up [redacted] Wednesday, 08/19/ 12:PM [redacted] CUSTOMER [ Edit ] [redacted] called and asked for ***I told him he was not availableHe said he was on the other lineI told him [redacted] wasn't in the officeHe said we have yet to send him something that his account is cancelled and has no balanceI told him its cancelled and he doesn't owe anythingHe asked me to say that to his representativeI repeated it and told him its cancelled and there is no balance like we've told him all dayHe also said its great that [redacted] told him to cease contact but it needs to come from a lawyerHe said by the way tell [redacted] his [redacted] profile is niceHung up on him-- [redacted] Wednesday, 08/19/ 12:PM [redacted] ALERT [ Edit ] DO NOT TAKE ANY CALLS OR REQUESTS FOR SERVICES FROM THIS CUSTOMER Wednesday, 08/19/ 12:PM [redacted] CUSTOMER [ Edit ] [redacted] called in to say that he got the email [redacted] sent but that is not what he wantedHe also said that it is very nice that he sent the cease and desist email but that has to come from an attorney not the manager of a pest control companyI let him know that I would relay the information and have a manager call him back -- [redacted] Wednesday, 08/19/ 11:AM [redacted] OFFICE [ Edit ] [redacted] has called back to back all morning to the point where we have to ignore any private numbersHe posed as different identities to get to talk to ***He then started harassing me again and saying he knows he’s there-- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] [redacted] called in again as an anonymous phone numberHe wanted to speak to ***Then went on to tell me that nobody is helping him and he wants his money back and that he has already written bad reviews everywhere and has contact the pest board and Revdex.com and wants his money backI simply said thank you [redacted] Have a nice day-- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] [redacted] called again immediately harassing me because I told him [redacted] was busy at the momentHe kept harassing me about how I didn't ask him exactly what timeHe kept saying I just want to be done with you guysI reminded him we have not contacted himHe of course acted like I was a liar and he kept acting like a victim as if we were the ones harassing himHe also asked if we were at the same addressHung up on him -- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] Spoke with [redacted] yesterday afternoon after he spoke with [redacted] He immediately started going off on me and I told him I was not the person he was speaking with previously but I would be happy to help himHe said yeah I know and continued to be rude and started making comments about [redacted] helping another customer in the backgroundI told him she was not talking to him and that she was helping another customerHe said yeah I knowI asked him how I could help him and he kept saying I should know who he isI again told him I was not the person speaking to him previously and he kept saying I know(okay.........)I asked again how can I help him and he said he’s been trying to schedule an appointment and nobody will help him, I told him I can schedule an appointment for him, and he kept going off about random things and not making sense and I told him I would be happy to schedule with him if he can calm down and stop yelling at me because I cannot concentrate and look at my schedule with him yelling at meHe continued to yell at me and be rude and sarcasticI told him he can call back when he calms down because I cannot get him scheduled while hes yelling at me and refusing to answer any of my questions and refusing to accept my helpI told him I can call the technician to ask what time he will be there and he continued yelling at me, I offered to schedule another service, he kept yellingI told him I can’t help him with him yelling while I am trying to make the situation right-- [redacted] Wednesday, 08/19/ 10:AM [redacted] CUSTOMER [ Edit ] [redacted] called in around am wanting to speak with ***I let him know that [redacted] would not be in the office until around am todayHe said that I wanted a letter in writing about the contract being cancelled not just a verbal authorizationI informed him that the account was cancelled and that it had been deactivatedHe said "Then why am I being charged 60% of services I don't do!!" I explained to him that there were no charges on the account and that there was nothing owedHe then said that he wants his money back and I let him know that I will have [redacted] give him a call when he arrivesHe said fine and that he didn't understand why he wasn't in and that this is a government facility and he didn't understand why we were openHe then said that he will call back at when [redacted] got in [redacted] called back at wondering if [redacted] was in the office yetI let him know that he had not arrived yet [redacted] was upset and said something about bankers hours and that he wanted to speak to him as soon as possible and that he will just be calling backHe then hung up -- [redacted] Please also read the statement from [redacted] , our branch manager: “Mr [redacted] was a newer customer having completed two of the six services he signed up for with no issues or call ins complaining about the service or any ant issuesOn August 19th, Mr [redacted] called the office to complain he was seeing a lot of ants and wanted to cancel his serviceThe office assistant Mr [redacted] spoke to let him know he was scheduled for service on the 19th, Mr [redacted] was aware of that and said the technician hadn’t shown upThe office assistant offered to call the technician but Mr [redacted] said no and wanted to cancel his accountThe office assistant explained the early cancellation fees and Mr [redacted] became irate and condescending regardless of any explanation or offer to service for the ants he was seeing The office assistant suggested sending the service manager to look at the ant issue and Mr [redacted] somehow perceived that as a threatBecause of Mr***’s behavior the phone call had to be endedMr [redacted] proceeded to call several times being irate and condescending regardless of who he spoke toThe manager intervened and was treated the same way resulting in the conversation being endedIn between Mr***’s multiple calls to the office (in one hour) the decision was made to cancel Mr***’s agreement without any cancellation feesMr [redacted] was explained this but continued to be argumentative throughout the whole process and then several negative reviews with allegations to purposely harm Antac’s reputation which he said he would do Mr [redacted] was already scheduled for service with an all-day appointment the same day of his complaints and was offered a timed appointment but he said that wouldn’t work and just wanted to cancelNo matter what was offered or any empathy given did not appease Mr***.”
Great customer service (thank you Priscilla!)!! They arrive on time, they are thorough and fastPrice was on the top of my budget but have not seen a bug again! The money spent is well worth it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While acknowledging the courteous and professional nature of the response from Antac, it does not address the regular failure of their technicians – the reason for the cancelation in the first placeMy relationship lasted for fewer than months, 11-scheduled services, I am sure LR would have the detailsThe response admits missed appointmentsThat is a failure rate of more than one-third Each of which was met with a phone call and confirmation that notes exist on the account that there is no lock on the gateNot that it is unlocked, but rather there is; in fact, no lock on the gateWhich lead me to believe that the technicians sent to my home were lazy, inept, or illiterateWhichever it may be, I no longer want to be inconvenienced by this companyBased upon email and phone correspondence, there has been absolutely no ambiguity on my demand to cancel serviceThis whole debate should have been resolved with my verbal request months agoInstead they have deliberately prolonged this experience by hiring a collection agency for $I don’t know why they don’t want me to just go away, that is certainly my goal for them On the website it states that “all work is guaranteed.” I suppose that in order for Antac to a meet this guarantee, they must be competent to perform the work in the first placeAnd thank you for reminding me about the ***’s list complaintI will now attempt to post this there as well Regards, [redacted]
***, Thank you for your patience and working with us on this issueI apologize and am embarrassed that this even happenedAntac is an honest and reputable company who stands behind the quality and work performedI hope your account notes below show we moved on this quickly as soon as you informed us of the problemThe heavy rain that was forcasted and we received for the week of February 27th thru March 2nd prevented us from scheduling the work on those daysThe local treatment and repairs have been completed and hopefully to your satisfaction You called the office on Wednesday February 26th, making us aware of this issueWe sent an inspector (***) out the same day to inspect and he confirmed the work wasn't completedWe wanted to schedule your work to be done sometime between February 27th thru March 2nd and unfortunately the rain forecasted prevented that [redacted] returned phone calls with you on February 27th and 28th to let you know the local treatment would be done on March 5th and the repairs on March 17th, [redacted] called you back later on February 28th to let you know there was an opening on March 10th and moved the repairs from Mach 17th to the 10th
Was impressed by customer service and their staff Very customer friendly! Spent minutes on the phone with me trying to help me even though unfortunately they couldn't help due to condo contractsWas impressed by customer service alone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You seem to be missing the point [redacted] and [redacted] were terrible to me Their integrity was not questioned- it could have been as simple as poor communication and could've been easily resolved I actually paid Orkin MORE money to spray my home, and got on a contract with them because they treated me with the respect that I deserve At the end of the day, I want nothing further from you- but do want my voice to be heard and for you to understand just how unacceptably I was treated Even the technician was in disbelief and horrified at the behavior of his manager Perhaps you should chat with him? I'm standing up on this so it doesn't happen to another customer in the future Regards, [redacted]
To Whom it may Concern, I have conversed with those involved with this conversation and have taken statements from allI'm not sure where the disconnect happened during the conversations, but we NEVER have sent a technician out to perform a one-time service for such a low priceThe quoted low price is only honored when the customer agrees to an annual agreementRegarding the way our employees are trained: Our employees are trained to be very respectful and courteous, even in situations where there integrity is being questionedI'm sorry that the customer felt differentlyWe sent a technician all the way out to a home under the impression that the wouclient wanted to commence an annual maintenance programAgain, there must have been a disconnect of some sortLuckily, the issue was addressed before we started treating the homeThe below statements were submitted to me regarding the phone conversation with the person filing the complaint: [redacted] ’s conversation- "On 4/15/ [redacted] called into the office with concerns regarding ants in her condo that she had noticed since the week prior [redacted] did mention that she had a baby and needed this taken care of and will do whatever it takesI explained to [redacted] the benefits of going on our Bi-Monthly maintenance program as it would take care of the egg cycles throughout the seasonsPrice was quoted at $for the initial with a $discount with the consideration of the size of her condoI then let [redacted] know that the price every other month would be $and we would service the interior and patio area I explained that not only would it cover for ants but for spiders, crickets, silverfish, earwigs, etc [redacted] did mention that she did not know whether her landlord would pay for the services however, again, she will do whatever it takes [redacted] mentioned that she would pay for the initial of $ and have her landlord pay for the rest of the servicesI informed [redacted] that my inspector would be able to stop by the following day and she said that would work as she does work from home and can be available I mentioned that the tech would be bringing over the agreement for her to sign and she could provide either cash, check or a credit card number for payment [redacted] thanked me for my information regarding the matter and was glad we could schedule her soon Note: Not once did [redacted] ask for a one time pricing for ant services" ***’s conversation- "I received a call from [redacted] who was doing an initial treatment and asked for onetime pricing to treat the inside of a condominiumI gave [redacted] the price and hung upA few moments later [redacted] called back and said the customer wanted to speak to me [redacted] got on the phone and began talking about the pricing she was given was for a onetime service and did not involve a contractI went over the pricing and explained the services calmly and professionally despite [redacted] talking over me and insisting the price she was quoted should be honoredAt no time during the conversation was I rude and combative as there simply isn’t any reason to beRegardless of any explanation I gave to [redacted] she wasn’t willing to listen and only wanted her side heard I placed [redacted] on hold and Spoke to [redacted] about the issue [redacted] relayed her above statement to me and I told [redacted] I was going to have her speak with [redacted] to go over their initial conversation about pricingI got back on the phone with [redacted] and explained that I would have her speak with [redacted] to go over the pricing she was given; my reason for doing this is with all the information customers are given when they call, I felt it would jog ***’s memory of the pricing she was givenI listened as [redacted] attempted to speak to [redacted] but [redacted] was argumentive and spoke over [redacted] Seeing that the conversation wasn’t going anywhere I took over the call and let [redacted] know that since she wasn’t willing to listen and an understanding couldn’t be met I would have the technician leave without performing the serviceMy conversation ended and I hung up the phoneAt no point of mine or [redacted] ’s conversation with [redacted] were we rude, combative or unprofessional"
Mr [redacted] , I have looked through the notes in your account and would like to clarify that the gate we are referring to is the gate allowing access to your community not the gate to your back yardThe gate code we have on file hasn't worked when the technicians have attempted serviceOf the four missed appointments, one was because the technician called in sick and the other three were because the gate code (***) on file didn't work Repeated calls to the phone number on file (###-###-####) to obtain a working gate code have not been returnedWith regards to the $cancellation fee, the account notes indicate you spoke with L [redacted] in September, and agreed to send the required cancellation letterIf you would've sent a signed cancellation letter with your hand written signature in September, it would've met the cancellation requirements of days before your next scheduled service and there wouldn't be a fee The scan you did send in November didn't come through on our end and we need that to close the account, otherwise your account remains openYou are correct that this whole debate should have been and could have been resolved months ago if we would have received the requested signed letterThere is no need to deliberately prolong any experience and have not turned your account over to collectionsWe simply need the cancellation letter along with the cancellation fee and your account will be cancelledThank you [redacted] Branch Manager Antac Pest Control
Did initial treatment on Friday......already a big difference
To Whom it may Concern,I have conversed with those involved with this conversation and have taken statements from allI'm not sure where the disconnect happened during the conversations, but we NEVER have sent a technician out to perform a one-time service for such a low priceThe quoted low price is only honored when the customer agrees to an annual agreementRegarding the way our employees are trained: Our employees are trained to be very respectful and courteous, even in situations where there integrity is being questionedI'm sorry that the customer felt differentlyWe sent a technician all the way out to a home under the impression that the wouclient wanted to commence an annual maintenance programAgain, there must have been a disconnect of some sortLuckily, the issue was addressed before we started treating the home.The below statements were submitted to me regarding the phone conversation with the person filing the complaint: [redacted] ’s conversation- "On 4/15/ [redacted] called into the office with concerns regarding ants in her condo that she had noticed since the week prior [redacted] did mention that she had a baby and needed this taken care of and will do whatever it takesI explained to [redacted] the benefits of going on our Bi-Monthly maintenance program as it would take care of the egg cycles throughout the seasonsPrice was quoted at $for the initial with a $discount with the consideration of the size of her condoI then let [redacted] know that the price every other month would be $and we would service the interior and patio area I explained that not only would it cover for ants but for spiders, crickets, silverfish, earwigs, etc [redacted] did mention that she did not know whether her landlord would pay for the services however, again, she will do whatever it takes [redacted] mentioned that she would pay for the initial of $ and have her landlord pay for the rest of the servicesI informed [redacted] that my inspector would be able to stop by the following day and she said that would work as she does work from home and can be available I mentioned that the tech would be bringing over the agreement for her to sign and she could provide either cash, check or a credit card number for payment [redacted] thanked me for my information regarding the matter and was glad we could schedule her soon Note: Not once did [redacted] ask for a one time pricing for ant services" ***’s conversation- "I received a call from [redacted] who was doing an initial treatment and asked for onetime pricing to treat the inside of a condominiumI gave [redacted] the price and hung upA few moments later [redacted] called back and said the customer wanted to speak to me [redacted] got on the phone and began talking about the pricing she was given was for a onetime service and did not involve a contractI went over the pricing and explained the services calmly and professionally despite [redacted] talking over me and insisting the price she was quoted should be honoredAt no time during the conversation was I rude and combative as there simply isn’t any reason to beRegardless of any explanation I gave to [redacted] she wasn’t willing to listen and only wanted her side heard I placed [redacted] on hold and Spoke to [redacted] about the issue [redacted] relayed her above statement to me and I told [redacted] I was going to have her speak with [redacted] to go over their initial conversation about pricingI got back on the phone with [redacted] and explained that I would have her speak with [redacted] to go over the pricing she was given; my reason for doing this is with all the information customers are given when they call, I felt it would jog ***’s memory of the pricing she was given I listened as [redacted] attempted to speak to [redacted] but [redacted] was argumentive and spoke over [redacted] Seeing that the conversation wasn’t going anywhere I took over the call and let [redacted] know that since she wasn’t willing to listen and an understanding couldn’t be met I would have the technician leave without performing the serviceMy conversation ended and I hung up the phone At no point of mine or [redacted] ’s conversation with [redacted] were we rude, combative or unprofessional"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.So my account is still active? Wow, it appears that the manager has not read his own contactIlliterate, inept, lazy? These seem to be corporate characteristicsThe contract term states that "after the initial one year period, this contract is automatically renewable on a month-to-month basis, and can be canceled by giving days written notice prior to contract renewal date." There is absolutely no requirement of a need for signature for cancelationSo now this gets chalked up to harassment because there has certainly been written communication between usFurthermore the satisfaction guarantee states that "should the problem persist, Antac will continue to work to solve it to your satisfaction or Antac will will refund your last month payment." So the problem has persisted, ***, and I am still not satisfied with the results of your companyAntac is now the pest that will not go awayShould I be expecting a refund soon?
I have verified through the HOA that the fence has been in proper working order for at least two years (the time frame of my relationship with Antac)Additionally I believe you to be lying in regards to the multiple attempts to contact me regarding the inability for a technician to enter the neighborhood because the control pad to enter the gate is actually linked to my cell phoneI wonder if Antac has a policy of publicly distributing private client information? I am sure that a lawyer can figure it outThis is my final correspondence through this mediumBut I promise that you and *** *** will be hearing from me.
Regards,
*** ***
Mr***,
Your account has a zero balance and is closedWe will not be contacting you any further
I've attached the requested paperwork for *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You seem to be missing the point… *** and *** were terrible to me Their integrity was not questioned- it could have been as simple as poor communication and could've been easily resolved I actually paid Orkin MORE money to spray my home, and got on a contract with them because they treated me with the respect that I deserve At the end of the day, I want nothing further from you- but do want my voice to be heard and for you to understand just how unacceptably I was treated Even the technician was in disbelief and horrified at the behavior of his manager Perhaps you should chat with him? I'm standing up on this so it doesn't happen to another customer in the future
Regards,
*** ***
Very professionalEven though we had not seen any bugs and just wanted to have treatment to prevent bugsFor two days after they did application, we found quite a few dead bugs mainly in the garage and need entrance doors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***
One treatment and the bugs were deadTechnician was on time, informative, and very personableHighly recommend
Technician was on time, knew what to do, did it and was very professionalTotal time on site was about an hour