To Whom it may Concern,I have conversed with those involved with this conversation and have taken statements from all. I'm not sure where the disconnect happened during the conversations, but we NEVER have sent a technician out to perform a one-time service for such a low price. The quoted low...
price is only honored when the customer agrees to an annual agreement. Regarding the way our employees are trained: Our employees are trained to be very respectful and courteous, even in situations where there integrity is being questioned. I'm sorry that the customer felt differently. We sent a technician all the way out to a home under the impression that the would-be client wanted to commence an annual maintenance program. Again, there must have been a disconnect of some sort. Luckily, the issue was addressed before we started treating the home.The below statements were submitted to me regarding the phone conversation with the person filing the complaint:
[redacted]’s conversation-
"On 4/15/15 [redacted] called into the office with concerns
regarding ants in her condo that she had noticed since the week prior. [redacted]
did mention that she had a baby and needed this taken care of and will do
whatever it takes. I explained to [redacted] the benefits of going on our Bi-Monthly
maintenance program as it would take care of the egg cycles throughout the
seasons. Price was quoted at $114 for the initial with a $50 discount with the
consideration of the size of her condo. I then let [redacted] know that the price
every other month would be $74 and we would service the interior and patio
area. I explained that not only would it cover for ants but for spiders,
crickets, silverfish, earwigs, etc. [redacted] did mention that she did not know
whether her landlord would pay for the services however, again, she will do
whatever it takes. [redacted] mentioned that she would pay for the initial of $64
and have her landlord pay for the rest of the services. I informed [redacted] that
my inspector would be able to stop by the following day and she said that would
work as she does work from home and can be available. I mentioned that
the tech would be bringing over the agreement for her to sign and she could
provide either cash, check or a credit card number for payment. [redacted] thanked
me for my information regarding the matter and was glad we could schedule her
soon.
Note: Not once did [redacted] ask for a one time pricing for ant
services. "
[redacted]’s conversation-
"I received a call from [redacted] who was doing an initial
treatment and asked for onetime pricing to treat the inside of a condominium. I
gave [redacted] the price and hung up. A few moments later [redacted] called back and said
the customer wanted to speak to me. [redacted] got on the phone and began talking
about the pricing she was given was for a onetime service and did not involve a
contract. I went over the pricing and explained the services calmly and
professionally despite [redacted] talking over me and insisting the price she was
quoted should be honored. At no time during the conversation was I rude and
combative as there simply isn’t any reason to be. Regardless of any explanation
I gave to [redacted] she wasn’t willing to listen and only wanted her side heard.
I placed [redacted] on hold and Spoke to [redacted] about the issue.
[redacted] relayed her above statement to me and I told [redacted] I was going to have
her speak with [redacted] to go over their initial conversation about pricing. I got
back on the phone with [redacted] and explained that I would have her speak with
[redacted] to go over the pricing she was given; my reason for doing this is with
all the information customers are given when they call, I felt it would jog
[redacted]’s memory of the pricing she was given.
I listened as [redacted] attempted to speak to [redacted] but [redacted]
was argumentive and spoke over [redacted]. Seeing that the conversation wasn’t
going anywhere I took over the call and let [redacted] know that since she wasn’t
willing to listen and an understanding couldn’t be met I would have the
technician leave without performing the service. My conversation ended and I
hung up the phone.
At no point of mine or [redacted]’s conversation with [redacted] were
we rude, combative or unprofessional. "
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
So my account is still active? Wow, it appears that the manager has not read his own contact. Illiterate, inept, lazy? These seem to be corporate characteristics. The contract term states that "after the initial one year period, this contract is automatically renewable on a month-to-month basis, and can be canceled by giving 30 days written notice prior to contract renewal date." There is absolutely no requirement of a need for signature for cancelation. So now this gets chalked up to harassment because there has certainly been written communication between us. Furthermore the satisfaction guarantee states that "should the problem persist, Antac will continue to work to solve it to your satisfaction or Antac will will refund your last month payment." So the problem has persisted, [redacted], and I am still not satisfied with the results of your company. Antac is now the pest that will not go away. Should I be expecting a refund soon?I have verified through the HOA that the fence has been in proper working order for at least two years (the time frame of my relationship with Antac). Additionally I believe you to be lying in regards to the multiple attempts to contact me regarding the inability for a technician to enter the neighborhood because the control pad to enter the gate is actually linked to my cell phone.I wonder if Antac has a policy of publicly distributing private client information? I am sure that a lawyer can figure it out.This is my final correspondence through this medium. But I promise that you and [redacted] will be hearing from me.
Regards,
[redacted]
My complaint is specifically for the contract where its safe if I am NOT happy with the results they must come into my house within 10 days to fix the problem. This is where all of this started then they would allow me the privilege of what I pay 4 per the contract to have a technician came in everything else started so instead of them releasing me from my contract as I had suggested it was until after everything was said and done that they had to release me because it could no longer handle meverything as a customer. All I wanted them was to complete the contract that I had paid for and I had signed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom it may Concern,I have conversed with those involved with this conversation and have taken statements from all. I'm not sure where the disconnect happened during the conversations, but we NEVER have sent a technician out to perform a one-time service for such a low price. The quoted low...
price is only honored when the customer agrees to an annual agreement. Regarding the way our employees are trained: Our employees are trained to be very respectful and courteous, even in situations where there integrity is being questioned. I'm sorry that the customer felt differently. We sent a technician all the way out to a home under the impression that the would-be client wanted to commence an annual maintenance program. Again, there must have been a disconnect of some sort. Luckily, the issue was addressed before we started treating the home.The below statements were submitted to me regarding the phone conversation with the person filing the complaint:
[redacted]’s conversation-
"On 4/15/15 [redacted] called into the office with concerns
regarding ants in her condo that she had noticed since the week prior. [redacted]
did mention that she had a baby and needed this taken care of and will do
whatever it takes. I explained to [redacted] the benefits of going on our Bi-Monthly
maintenance program as it would take care of the egg cycles throughout the
seasons. Price was quoted at $114 for the initial with a $50 discount with the
consideration of the size of her condo. I then let [redacted] know that the price
every other month would be $74 and we would service the interior and patio
area. I explained that not only would it cover for ants but for spiders,
crickets, silverfish, earwigs, etc. [redacted] did mention that she did not know
whether her landlord would pay for the services however, again, she will do
whatever it takes. [redacted] mentioned that she would pay for the initial of $64
and have her landlord pay for the rest of the services. I informed [redacted] that
my inspector would be able to stop by the following day and she said that would
work as she does work from home and can be available. I mentioned that
the tech would be bringing over the agreement for her to sign and she could
provide either cash, check or a credit card number for payment. [redacted] thanked
me for my information regarding the matter and was glad we could schedule her
soon.
Note: Not once did [redacted] ask for a one time pricing for ant
services. "
[redacted]’s conversation-
"I received a call from [redacted] who was doing an initial
treatment and asked for onetime pricing to treat the inside of a condominium. I
gave [redacted] the price and hung up. A few moments later [redacted] called back and said
the customer wanted to speak to me. [redacted] got on the phone and began talking
about the pricing she was given was for a onetime service and did not involve a
contract. I went over the pricing and explained the services calmly and
professionally despite [redacted] talking over me and insisting the price she was
quoted should be honored. At no time during the conversation was I rude and
combative as there simply isn’t any reason to be. Regardless of any explanation
I gave to [redacted] she wasn’t willing to listen and only wanted her side heard.
I placed [redacted] on hold and Spoke to [redacted] about the issue.
[redacted] relayed her above statement to me and I told [redacted] I was going to have
her speak with [redacted] to go over their initial conversation about pricing. I got
back on the phone with [redacted] and explained that I would have her speak with
[redacted] to go over the pricing she was given; my reason for doing this is with
all the information customers are given when they call, I felt it would jog
[redacted]’s memory of the pricing she was given.
I listened as [redacted] attempted to speak to [redacted] but [redacted]
was argumentive and spoke over [redacted]. Seeing that the conversation wasn’t
going anywhere I took over the call and let [redacted] know that since she wasn’t
willing to listen and an understanding couldn’t be met I would have the
technician leave without performing the service. My conversation ended and I
hung up the phone.
At no point of mine or [redacted]’s conversation with [redacted] were
we rude, combative or unprofessional. "
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
So my account is still active? Wow, it appears that the manager has not read his own contact. Illiterate, inept, lazy? These seem to be corporate characteristics. The contract term states that "after the initial one year period, this contract is automatically renewable on a month-to-month basis, and can be canceled by giving 30 days written notice prior to contract renewal date." There is absolutely no requirement of a need for signature for cancelation. So now this gets chalked up to harassment because there has certainly been written communication between us. Furthermore the satisfaction guarantee states that "should the problem persist, Antac will continue to work to solve it to your satisfaction or Antac will will refund your last month payment." So the problem has persisted, [redacted], and I am still not satisfied with the results of your company. Antac is now the pest that will not go away. Should I be expecting a refund soon?I have verified through the HOA that the fence has been in proper working order for at least two years (the time frame of my relationship with Antac). Additionally I believe you to be lying in regards to the multiple attempts to contact me regarding the inability for a technician to enter the neighborhood because the control pad to enter the gate is actually linked to my cell phone.I wonder if Antac has a policy of publicly distributing private client information? I am sure that a lawyer can figure it out.This is my final correspondence through this medium. But I promise that you and [redacted] will be hearing from me.
Regards,
[redacted]
Did initial treatment on Friday......already a big difference...
My complaint is specifically for the contract where its safe if I am NOT happy with the results they must come into my house within 10 days to fix the problem. This is where all of this started then they would allow me the privilege of what I pay 4 per the contract to have a technician came in everything else started so instead of them releasing me from my contract as I had suggested it was until after everything was said and done that they had to release me because it could no longer handle meverything as a customer. All I wanted them was to complete the contract that I had paid for and I had signed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Excellent first experience