Antares Homes

Respectfully, in our prior response to Ms ***, we offered to meet at the home so that the homeowner and I could get everyone on the same page We will not be able to address the items without getting the right people's eyes on the items and thus request once again that the ***s meet with us at her home. We have informed Ms *** that the original builder and the prior Warranty Person are no longer with Antares We recognize that the ***'s have been inconvenienced, but we would also point out that the ***'s rescheduled appointments several times. I believe it is in all parties best interest to meet at the home, identify each and every item on the ***'s list, determine which items are warrantable and which are not based on the Warranty Manual provided to the ***'s, and set up an action plan to complete the warrantable items. We look forward to meeting with the ***s and await their response,

As of 12/16, I don't see that we have received the recording alluded to in the original complaintPlease forward it through the Revdex.com so that we can address this

I would like to accept the offer made by the Revdex.com of Arbitration

I, along with Antares' VP-Production [redacted], met with Mr/Mrs [redacted] today, 9/18/15, at their home to review their situation.  I took several photos.  I believe we had a good conversation about the situation and I believe we understand what the [redacted] are...

requesting.I explained that this situation was complicated as it was likely going to involve other parties and that it could take some time to come to a final resolution of any kind.  I asked that they bear with us during the process.   They both agreed that they understood it was potentially a complicated issue and that it could take some time.I considered it a good meeting.

[redacted]A copy of the audio was provided to [redacted], [redacted] via emaI'll. I will foward again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10808423, and find that the meeting with Antares is a good start to resolving our issues. We will be looking to move forward to a resolution and  have opened a line of communication with them.

The Customer should be hearing from a different member of our management team today to re-look at the issue i suggest we revisit this complaint in a couple of weeks thanks

Dear Sirs,Upon researching this issue, it was quickly determined that the initial AC items were initially addressed by a former Warranty Employee.  This Warranty Employee was terminated several months ago for a number of reasons.   Our Sr Warranty Manager has been handling this for...

the last few weeks.  We believed the issue was resolved in July, as we have an invoice from our AC company with the Customer's signature on it indicating that the work was completed.  Unless we are missing something (and maybe we are), we dont see a new Warranty notification......again, maybe we are missing it.  Regardless, our Sr Warranty Manager reached out to the Customer today and is meeting with them tomorrow. I'm not reporting that this issue is resolved; however, I am reporting that we are actively trying to work with the Customer to get the issues resolved. Respectfully, [redacted]

Good afternoon.....attached for your review are 1) a written response to each issue raised by the Customer in their claim, and 2) supporting signed documents. thank you, T[redacted]

Improper fence post materials: Addressed in complaint to the Revdex.com. Proposed replacement: Pending reply from Antares.Improper placement of fence posts inside and outside the property lines: Addressed to the Revdex.com. Not addressed by AntaresNon compliance with Parks of deer creek H.O,A agricultural control committee ( ACC )regulations regarding usage of "cedar or better" materials: Addressed to the Revdex.com. Not addressed by Antares.Request for proof of waiver from ACC to use "other than cedar": Addressed to the Revdex.com. No waiver provided by Antares.Non disclosure of improper/ non compliant materials used in fencing without ACC approval, prior to sale:Double fencing: a homeowner had a complaint that Antares would NOT build a double fence and cited that it caused a habitat that would breed vermin. Yet now Antares is in practice of building double fences: Addressed to the Revdex.com. Not addressed by Antares.I do not see that any information/ complaint was given piecemeal to the Revdex.com. If Antares has any record of communication to me that they have addressed these issues and have been providing an offer of a cure that has been rejected or ignored by me, I would insist that it be brought to light. If anything, I have been forthcoming and transparent with Antares.My complaint is not part of a "class" complaint. Antares must address my issues with me regardless of other similar complaints which are irrelevant to mine. Note: See color attachment of site survey. Green lines =property lines. Red lines=Placement of fencing/ posts. Green and red lines do not match.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate the telephone call on January 8, 2016, but respectfully reject the response from Antares for the following reasons:The audio from the telephone call with [redacted] occurred on August 20, 2015 @ 2:13pm. The extended rainy weather ended in July. She confirmed a December completion date in August which is long after the extended weather in June. In addition, we received an email from [redacted] on August 24, 2015 confirming again, a December completion date. This is a few days  after the call with [redacted]. Please review the attachments. We entered into a contract with Antares to have a completed home within six months of the contract date. The initial build time quoted was six months. No exact date was given, but the month was. That is clear. [redacted] reiterates this during the call. [redacted] conveys this in her email. This was an escalated issue when [redacted] asked [redacted] to call and answer our questions. I realize that sometimes people make mistakes. No one is perfect. I am unsure if this is the result of a mistake being made or intentional disregard while working on other homes. Our emails were ignored from October 20, 2015 until current date.  We sent emails to [redacted], and [redacted]. The only communication received in the last three months from Antares is from Tommy/Todd [redacted] on January 8, 2016. After the Revdex.com submitted our complaint to Antares, Mr. Todd [redacted] telephoned Mr. [redacted]. We have sent countless emails and called several times. No one from Antares responded until the Revdex.com was notified. If the weather is to blame for the delay, why were we completely ignored for several months? Someone within this company could have easily conveyed that message. If the weather is indeed the blame for the delay, it would delay our completion, and affect everyone building in the community. So, did Antares ignore everyone building or just us?

To whom it may concern,We have an extended history with these Customers dating back to the summer of 2014.  In January 2015, they selected a home with the assistance of their Realtor and after several meetings they said they were ready to write a contract.  Our Sales...

Consutant prepared the contract, and waited with the Realtor for the Customer to come to the sales office and execute the contract.  The Customer came into the sales office upset about a personal matter and did not sign the contract.  We were fine with that....we get it.....things happen.In March, the Customers, along with their Realtor, returned.  The homesite the Customers had selected in January was no longer available.  However, they did like a different lot where we had already 'started' a spec home.  Unfortunately, the home we had started was not one that interested the Customer.  So, we stopped the spec start (we spend money before a Customer sees any activity....engineering, fees, etc) that was in process on the different lot that was acceptable to the Customer and they executed a contract to purchase the home.  According to the Sales Consultant, the Customers looked at another home that was under construction at the time to see the bath layout and breakfast nook.  According to the Sales Consultant, the Customers liked the changes in our home designs.  After executing the contract and providing the required initial earnest money, the Customers came back to the community several times to look at the progress of the other home that was under construction.  It is appropriate to note that the contract clearly indicates that the earnest money is only refundable if the Customer fails to obtain an acceptable take out letter from an acceptable lender.  In this case, the Customer had an approved take out letter by late March.Nearly a month later, in April, the Customers indicated they had concerns about being able to access the master tub.  They were about to have their first appointment in our Selection Studio. We have a process where we allow certain approved changes to a homes designs or features depending on the request and depending on where we are in construction.  As part of this, in addition to the cost of the requested change, we have an 'undo fee' which is a deposit we require from Customers in case they change their mind and do not close on the home.  This undo fee is meant to protect us in case we have to undo changes Customers make in order to make the home more marketable.  It took some time to come up with the correct pricing and there was some confusion in regards to the documentation of the undo fee, but there were several explantions from each of  the Realtor, Selection Center Coordinator and the Sales Consultant to the Customer clarifying the fact that the undo fee was just a deposit. We normally allow 2 visits to the Selection Center.  This Customer, along with their Realtor, had 5 appointments.  The Customer had a very difficult time deciding on their selections.In summary, homebuilding is a fairly compex activity because of all the moving parts.  We start spending money almost immediately when a Customer executes a contract. There are costs that a Customer sometimes has a hard time appreciating such as the cost to stop a home that is started, the time value of a lost inventory unit when the market is very active, the cost of the Selection Center Counselor, the cost of our Associates in our Purchasing Department, and dont forget there is simply the cost of processesing the contracts and paperwork that goes along with selling and building a home.We feel that we spent a tremendous amount of time and effort with the Customers and their Realtor.  In our opinion, the Customers were indecisive and created much of any inefficiency that was encountered.  We believe the Customer's Realtor would support our conclusion as well.Respectfully submitted

Dear Sirs:We have listened to the recording that has been provided to us.  There is no commitment that the home would be completed in December, rather the comment was made by Ms [redacted] that, at the time of the recording, the home was anticipated to be completed in December.  I believe the date of the recording according to Ms [redacted]s August 2015.The executed Sales Contract clearly states that certain issues may delay the completion of the home.......issues such as the very well documented, significantly above normal amount of rainfall and severe weather experienced in North Texas in the spring of 2015.  Most builders lost between 45-90 days of production due to the weather according to other builders and industry experts. On Friday, January 8th 2016 I spoke to Mr [redacted] about the Revdex.com complaint filed by Ms [redacted] and the weather issues that had primarily led to the delay in the closing of the home.  Per Mr [redacted], they felt that Antares had not communicated with them sufficiently regarding the anticipated closing date.  We discussed his frustration and I communicated that his home should be completed in the second half of  February, but of course the closing could be delayed if we had an abundance of weather issues, etc.I think it was a good conversataion and Mr [redacted] seemed satisfied.Respectfully, [redacted]

We can only meet after hours due to our schedule. Antares never stated the meeting would be in Our home in their statement. Also,  we are unable to accommodate the number of people Antares intends to  bring to the meeting.  I would suggest they limit the number of people they bring to Our home.  Previously, the Antares' representative showed up at Our home several times without our prior knowledge and without an appointment.  Antares representative came through the back yard  where my children were playing instead of ringing the doorbell.     We look forward to meeting with the person Antares appoints.

Mr. [redacted] has raised a very complicated set of issues and we are taking those issues very seriously.  To that end, we have spent significant internal hours doing research; we have had two meetings with the subcontractor who purchased the fence material and installed the fence; we have talked to the material distributor and I think we have talked to the manufacturer; we have had numerous conversations with our attorney and he has been in touch with others in the homebuilding industry that might help us land on the appropriate resolution. As you know I met with Mr. & Mrs. [redacted] a few weeks ago.  At that meeting, I told them that based on what I heard them saying this was going to take some time to get our hands around the issue and come up with a recommended plan should one be required.  By the time I was out of the community after the meeting, we already had an initial meeting time set up with the fencing subcontractor. The point to all this is that we are trying to address the issues and we just want to make sure that if we indeed need to do something, we are doing the right something! Please advise if you require anything further at this time,

The response from Antares has more information than has been given to us. It seems that Antares is more concerned with its relationship with the Revdex.com than with its customers. Although Antares claims this is a complicated situation, it stands to reason {based on their stonewall tactics) that their subcontractors building material is substandard and the quality of workmanship is also substandard. My family is in dismay that Antares expects us to bear the burden of liability negotiations between Antares, their subcontractors, material manufacturers, financial, contractual and business practice problems. They are a large corporation and have lawyers. We are a single income family that cannot afford attorneys nor can afford to repair something in which the builder was remiss in supervising materials and workmanship of their subcontractors. Aside from the materials used, There is also another problem that was presented to Antares about fencing. There is no reason to consult any attorney about fencing erected by Antares that is approximately 125 sqft. over our property line, into the neighboring lot (based on certified site survey which Antares has a copy). That is a no-brainer. "Y'all put the fence in the wrong place".Antares proposed a meeting. We responded, that we can meet with certain stipulations. Antares declined to meet with any stipulations. We requested any information that is delaying the repairs. Antares refused that request. We have sent several emails to Antares requesting updates and have had little success in responses, Not even a phone call. Antares had requested documentation from us based on our claims. We forwarded documentation immediately to them giving full disclosure but no disclosure from them.We ask that Antares to fix the fence, then deal with its internal financial affairs on its own time. Revdex.com, Please let us know if it is perceived that we are being unreasonable.Attached is the UPC label (given to Antares) attached to the fence posts embedded into the ground for structural posts used in constructing our fence.

Ms [redacted]You will be receiving a letter from Antares Homes (both by mail and by a copy taped to your door) explaining that we are offering to replace your existing fence posts with a new, higher-quality fence post at no cost to you.  Additional information is included in the letter you will be receiving.  Thanks for your patience as we work through the issue.Respectfully,[redacted]

Dear Sirs,We need an additional few days to fully research and respond to Mr D[redacted]'s complaint.  We commit to responding by 4/20/18. Thanks,[redacted]