Anthem Funding, LLC

We definitely want to get a solution that works for all involved at this point. However, the state that this transaction took place in and the company are legally different than our Arizona operations. Nothing regarding this transaction or subsequent service took place in Arizona. The complaint should be closed in Arizona and refiled in California.  In the mean time, Toni Cruse, the California operations manager will be contacting you regarding this matter.  If you need to reach her, please call her at (323) 203-0717.Thanks in advance for your understanding.John P[redacted]Moon Valley Nurseries

We've provided numerous trips, free materials and services to this client. His dogs are huge and wreck any sod in the area.  We put sod in on a daily basis and are sure that we know how to do this properly. We will not be making any further adjustments or give any further consideration to this...

client. We've 100% and then some, done our part. This matter stems from 2014 and should not even be considered an issue due to it being well beyond our warranty. This matter should be well beyond the purview of any type of Revdex.com actions and should not even be considered a complaint. Thanks in advance for your understanding.

In regard to this issue, initially, the customer signed off on the job being complete as ordered. Regardless, since then, purely for customer satisfaction, we've been in contact with the client and made adjustments according to clients issue with lighting and plant placement.  We've tried to...

reach customer to find out if this is satisfactory, but as of today, haven't heard back.  John P[redacted]Moon Valley Nurseries

Our apologies about the late response, for some reason, Revdex.com notices have begun going into my spam folder. Historically, we've always responded to any customer service issues promptly.  We contacted the client this morning, confirmed and processed the compensation credit for $500 and our...

managers, Chris and Derek are visiting his home tomorrow to inspect entire job again. Thanks in advance for your understanding on this matter and if there's any further correspondence needed, please do so via this Revdex.com forum.  John P[redacted]Moon Valley Nurseries

[redacted] I returned from holiday vacation today and confirmed with our landscaping division that all of Ms. [redacted] complaints were addressed and corrected as needed. We have heard nothing back from her since doing that so it is assumed that this issue has been corrected satisfactorily. Feel free to contact me regarding this issue if needed.Thanks, John P[redacted]Moon Valley Nurseries

My apologies on this being a little late, however, I never received a first notice. The complaint has since been resolved. Per verbal agreement with the customers, we completed their order on March 17. Please see attached job complete as ordered form signed by the customer. As of this point, we...

consider this matter completed. If there are any further issues regarding this complaint, please respond via this Revdex.com forum. John P[redacted]Moon Valley Nurseries.

We are currently in contact with this client. [redacted], or Tatum manager will personally visit the jobsite to inspect.  2 Cypress will be replaced ([redacted] checking to make sure they match). Free tree or similar value credit will be honored.  Refund amount as agreed to is, or already has...

been processed as of this email.  If there are any further issues, [redacted] will be glad to handle or reply via this Revdex.com forum. Customers are our most important asset and this is not typical of how we transact our business.  Our apologies in the poor follow up during this process.[redacted]Moon Valley Nurseries

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our landscape division foreman, [redacted] met with Mr. [redacted] at his residence yesterday and addressed these issues.  At the time [redacted] left, Mr. [redacted] was satisfied with our action to resolve this issue.  If further action is needed, or there are any concerns, please reply via this Revdex.com...

forum.  [redacted]Moon Valley Nurseries

We've provided numerous trips, free materials and services to this client. His dogs are huge and wreck any sod in the area.  We put sod in on a daily basis and are sure that we know how to do this properly. We will not be making any further adjustments or give any further consideration to this client. We've 100% and then some, done our part. This matter stems from 2014 and should not even be considered an issue due to it being well beyond our warranty. This matter should be well beyond the purview of any type of Revdex.com actions and should not even be considered a complaint. In addition, for portions of the landscape outside of living plants, trees, etc (which are dictated through our terms and conditions). our warranty is one year from install, which places this complaint way beyond the warranty date for any materials installed. This matter has always been resolved and in no manner should be listed by the Revdex.com as an unresolved complaint. AZ ROC regulations are also that hardscape warranty is for 1 year from install date.  ROC info may be found at [redacted]Again, Thank you in advance for your understanding. John P[redacted]Moon Valley Nurseries.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

the trees were not discounted I actually paid for the trees more than I would have paid somewhere else. Not buying here anymore

My apologies on the late response. For some reason Revdex.com correspondence has gone to my spam in box. Regarding this particular issue, the tree in question is well beyond our initial warranty period as it was planted in May of 2015. We'll still be glad to have our arborist examin the tree and offer a...

discounted replacement if needed.  Please contact our Arborist, LP O[redacted] at [redacted]. (no charge on the evaluation)LP will discuss options at that point. For any other questions or concerns, please reply via this Revdex.com forum.  John P[redacted]Moon Valley Nurseries

The tree in question and other similar varieties are commonly planted in fairly close proximity to landscape features such as sidewalks, water features and pools. If trees are watered correctly and trimmed regularly and properly, the roots of all varieties stay manageable and contained. With slow,...

deep watering, these trees rarely cause problems.  In nearly all cases where any tree causes problems (in desert type soils), it's usually due to improper watering and the tree was never professionally / properly trimmed (allowed to grow wild and not maintained).  To be sure, for your specific situation, I will have our arborist schedule a visit with you to examine this situation and any other trees and plants on your property.  If possible, please mark where your pool will be located with marking paint before he arrives so he can see the distances. As a side note, at my previous home, I had numerous Ficus Nitida trees within 3 to 6 feet of my pool and never experienced any problems they were great for blocking the 2 story home behind me and they are clean and very easy to maintain. That was over 15 years ago and they're still there with no problems.  Please look for a call from [redacted] our in house arborist to schedule a visit.   [redacted]Moon Valley Nurseries

[redacted], our [redacted]. location manager has met with the client and trees in question have been replaced to the satisfaction of the customer.[redacted]Moon Valley Nurseries

Regarding complaint: [redacted]On this issue, we were to remove a tree and plant a new tree in proximity to where the previous was removed. This is listed on the tree service invoice. (invoices attached) The client did not pay for stump grinding which is a separate charge due to...

different machinery and labor needed. Unfortunately, we can't plant where a stump is still in place. The invoice clearly states proximity planting and "no stump grind" is noted on as well, lower on the invoice. At this point, we have 2 options here to complete this work. 1. Plant tree near where other tree was removed, but safely away from the stump that's still there (as per original agreements)  or 2. pay for stump grind (complete grind) so that new tree can be planted at exact location of previous one removed. We'll be glad to complete either option, but won't be issuing any compensation refund or additional discounts as we completed our portion of the work as agreed. Thanks in advance for your understanding on this matter. John P[redacted]Moon Valley Nurseries

This is a [redacted] issue that was sent to the Arizona Revdex.com.  Our companies in AZ and ** are separate entities. Please remove from the Arizona Revdex.com complaint forum as this issue does not pertain to Moon Valley Nursery Inc of AZ.  We will address this issue directly with the client to...

resolve.  If necessary, she can contact Toni C[redacted], the [redacted] regional manager directly at [redacted]Thanks in advance for correcting this.John P[redacted]