Anthony Halat & Urgent Care: Sadik Nadia MD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I not only want them to cancel services, but I would like a refund of ALL charges from the time my membership was upThey had no right to continue to take money out of my account after my membership was upI can't say whether they did or didn't receive my letters, but what I do know for certain is that my membership ENDED in June Regards, [redacted]

I apologize for the inconvenience on this matterI have removed the balance on the membership and cancelled it effective todayIf Mr [redacted] has any other issues, he can email me directly at [redacted] Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

Hello ***, I apologize for the inconvenienceWe have recently changed billing companies ( [redacted] Solutions) and that could've been the reason why your letter was not receivedI have reviewed your account and what we can do is clear your balance with us and cancel your account effectivelyI will also be contacting the collection agency to make sure you are removed from that listAgain, we apologizeLet me know if there is anything else we can do for youHave a great day,

If [redacted] provides us the proper documentation i.eUtility bill or lease agreement showing his new address we can cancel his contract

I apologize that you do not feel as though we have offered you a satisfactory resolution. Once your membership term came to an end the contract you signed went month to month. The only item that was needed at that time to cancel was a thirty day notice. You spoke to our third party billing company back in and were instructed to mail a certified letter requesting to cancel your membership but we never received one from you. We cannot refund membership dues when we did not receive a cancellation letter. Please refer back to your original contract where it states your contract went to a month to month agreement. Thank you

Hello ***, I apologize for any inconvenience you have experienced After reviewing your contract I have found that you fulfilled your two year contractAfter you meet your terms you automatically go month to month as the box that you have checked statesThe only corresponding we
show with your request to cancel is dated 5/10/16, this notification would have allowed you to cancel your contract with a day noticeWe will immediately cancel your contractThis is the first complaint we have heard of management making negative body image comments as the majority of our members are struggles with weight lossWe would like to apologize on behalf of our staffAttached is a copy of your contract. *** ***

I have reviewed your account and we have not received your written thirty day notice. I can cancel your account today but you would not be entilitled to a refund as we have not received a previous request of cancellation of your account. *

I was able to contact *** and speak with him personally and have came to terms- I have reviewed your account and was able to take you out of collections and also have calculated the total amount of money we owe youIt came out to be $for the three months at $Could you please
provide me with a mailing address I can send a check to? I apologize for the inconvenienceThank you,

Hi ***,We have reviewed your contract and the screenshots of your conversation with *** ***I apologize for any inconvenience, we are able to refund you the $for the one month and are able to cancel and clear your account with the collection agencyThough we are cancelling and clearing
your account we would like you to be aware of your contract, I will be forwarding you a copy of your contract where you have signed and agreed to our termsI apologize again for any misleading information you have received and will be mailing you a refund check as soon as we get a valid address. Thank you, *** ***

We have reviewed the account and in our system we are showing that the billing company *** *** was able to charge the credit card on file from 2013-to Feb of 2015. In Feb of the charges started to decline for payment. We show no records of communication about a move.
*** has not received a proof of move or a thirty day notice. The account was sent to collections because we have not received payment since Jan of 2015. *** fitness has called the phone number on file and sent emails to inform you of your balance of 157.00. We cannot cancel your account without payment of the past due balance. Thank youOmni Health and Fitness of Greenwood

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],I see that you reached out to our billing company in November to request cancellation of your account.  At that time they instructed you that you could cancel your account by mailing and written request to our billing company [redacted] Payment.  While you dated the letter November...

8th 2016 our billing company did not receive the letter until Jan 17th 2017.  I have attached the letter showing the post mark.  When receiving your letter on the 17th of Jan, you would be responsible for payments up until the 17th of February when you are out of your contract.  The last payment that was successfully posted from your debit card was in November of 2016.  The billing company will continue to try to collect the payments for December, January and Feb.  I will waive the payments that were due those months but please understand that we did not receive your letter until January.Thank youCorporate office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

I apologize in the delay of refunding your membership dues.  We have requesting the refund from our billing company and you will receive it in the next 30 days.Thank you

[redacted]s- [redacted] issues were solved awhile ago. She needed a refund for $133 which she has received. The problem was they kept sending it to the wrong address but this was successfully processed.

If [redacted] provides us the proper documentation i.e. Utility bill or lease agreement showing his new address we can cancel his contract.

Hello [redacted],  I apologize for the inconvenience. We have recently changed billing companies ([redacted] Solutions) and that could've been the reason why your letter was not received. I have reviewed your account and what we can do is clear your balance with us and cancel your account...

effectively. I will also be contacting the collection agency to make sure you are removed from that list. Again, we apologize. Let me know if there is anything else we can do for you. Have a great day,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]