Anthony & Sylvan Pools Reviews (95)
We spent over 20,000 thousand dollars for a renovation and our pool looks absolutely terrible. Whatever enjoyment we once had relaxing by our pool is filled with disappointment and frustration from the horrific experience we've had with Anthony & Sylvan. It looked better before the renovation and if we could go back in time, we would not have pursued our renovation with Anthony & Sylvan for a number of reasons as follows:
1. Customer service is absolutely terrible. Our renovation was scheduled 6 times and their response was, 'we are short on supplies', 'we didn't know the renovation team didn't show up', 'our oversight', etc... And this was only if you even got a response. During the 6 times our renovation was re-scheduled half of the time we came home to find NOTHING was done. We emailed, called, texted and no response from their scheduler (Monica Francis).
2. The quality is absolutely terrible. After over 20K, you would expect quality work. Nope! There is consistent and visible discoloration. It looks like someone peed in our pool. They were told immediately and we were told, wait 3 weeks. Brush 2x daily. We brused 2x daily and we waited 24 days yet the discoloration persists. We contacted their managers, supervisors, directors, (Ashley Fretz and Corey Corenhhenour) and their response 'So and so is on vacation. This will have to wait until they get back'. Unreal!
3. They don't communicate with you or with each other. They make a mistake but won't own up. They volunteered to schedule water to fill the pool after the 6th time the plastering was re-scheduled. They communicated incorrectly and there was no water to fill our pool until well over 24 hours later and this was because the customer found the water.
4. They only want your money. We paid on time and in full and once we paid up, they forget about you. They were timely with their reminder requests for payment but can't seem to remind themselves of the customer service and contractual obligation they have. Loud volumes of negligence here!
5. They have not fulfilled their end of their contractual agreement.
Save your money and your anxiety for a better cause. Do NOT use Sylvan. If you are in Pennsylvania, go elsewhere - Try Blue Haven. I understand they at the very least ensure the customer gets what they paid for.
After receiving this feedback, we contacted the customer to better understand their concernsAfter speaking with them, we were able to identify and agree upon next stepsThose actions are currently scheduled to be completed on 10/19/and 10/20/
Anthony & Sylvan built our pool and this summer it’ll be years oldThis last time was the second or third time that we have it renovated over the years, and it was greatWe had different kinds of tile and coping put on this timeIt gave a whole new look to the pool, and we’ve had a lot of very complimentary comments about itThe guy who came out initially discussed everything, and was very professionalHe’s been in this business for a long time, and knew what he was talking aboutHe was very helpful in having helped us make decisions as to what we really wantedWe got it jackhammered, re-plastered, new tile, and new copingThen of course pumping the pool out and getting water deliveredIt was quite extensive, and was a time-consuming kind of a dealI knew darn well that a lot of coordination goes in with this, because there’s so many different playersGood thing there was this girl who was very helpful as the process was going alongWe’ve bad weather that messes up the schedule, but she put me at ease and took overShe said to relax, and made phone calls, then handled a lot of the stuffI told my wife I can’t believe how easy this was to be done this timeIt was just well worth it and we’re so happyHighly recommended!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Our concerns have been addressed and we are waiting resolution on one matter at this time Regards, [redacted] ***
We recently went with Anthony and Sylvan to put in a heated in-ground gunite pool with raised spa/hot tubThey did a great job! The pool is amazing and we couldn't be happierJobs like these are not easy to do - a lot can go wrong - and making sure you pick the right company is the biggest key to successThe team and Anthony and Sylvan really know what they're doing - the price was reasonable and everyone was very professionalGlad we chose A&S to do our pool
Good morning – after receiving a customer satisfaction survey from The [redacted] ’s suggesting they were not satisfied with their pool finish, as the Northeast Construction Manager, I personal visited the site to review the finishI found that the finish was installed properly and with the agreed upon material – [redacted] Select OnyxWe reviewed our findings and pictures with the client as well as other pools with their selection (Onyx) to give them piece of mind that the correct material was installedAs with all “onyx” pools, we installed our dark drain covers, dark cleaner fitting, and dark eyeballsThe skimmers are outside of the pool shell and are white and our rope cup sockets, which are a safety feature to distinguish the shallow end from the deep end are whiteAgain, this is a safety feature to differentiate shallow water from deep waterIn closing, the pool was constructed well within industry standards and with the selections the client had agreed to by virtue of their contractIn the spirit of customer relations, we did offer the client a free winterization of the poolThank you, Corey C [redacted] , CBP
We have refunded the McKights the money they have requested and have came to a agreement of resolution to the issues in question
My wife and I contracted with Anthony & Sylvan Pools and are disappointed in trying to resolve a problem with a storm water drainThroughout the building process there were issues, too many to list hereThe biggest and recurring problem was the continued miscommunications between the Project Manager, Schedulers and Sub-ContractorsBecause there was no pre-construction meeting with our municipal zoning officer (as required), there was a complete misunderstanding by Anthony & Sylvan of what was required for storm water managementAs a result of the misunderstanding we have an ugly inch drain on the side of our pool that is too lowTo keep the pool working properly we had to plug the drainPlug courtesy of Anthony & Sylvan at our IndoctrinationThe drain should have been out the backside of the skimmers in the overflow portIf the drain would be unplugged, the water level would be too low for the skimmer and pump to function properlyTo date, we do not have an approved occupancy permit because the drain is pluggedThe drain must remain open in order to meet the required code Because of the delay now the township has added a requirement to install a pit for the storm water managementWe have tried to explain that the drain is too low to the Project Manager and Construction ManagerCurrently they have offered a cover with holes similar to a shower drainThis would be placed over the inch holeThis will still allow the water to drain to the level where the skimmer and pump will not function properlyThey have not replied to our repeated explanation that the water level will be too lowSince we have had problems throughout our build, we have withheld the final $payment until the job is completed and we have an approved occupancy permitAnthony & Sylvan's Construction Manager has held off on allowing the installation of our pool cover because of the outstanding balanceHe also threatened to send us to a collection agency and suspend our warrantyWe hope that they work with us and resolve the issue soon
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I was contacted and we are going to meet sometime next week to discuss the problems, and to hopefully come to some type of resolution Thank you for your support in trying to help us resolve the problems Regards, [redacted]
Anthony and sylvan pools has reached out to me and are trying to correct the problemsThe pool issues are not resolved, but they are making a attempt to correct them Regards, [redacted]
[redacted] [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution should be satisfactory to me I have submitted a receipt for a Lighting replacement and have not yet received the payment as promised Hopefully it will arrive shortly We made a date to do the repairs in September, after the Pool is closed If they keep their word I will be satisfied [redacted]
We have been working with the [redacted] to resolve their issues and are happy to say they are now satisfied