Antioch Automotive Service Center

Customer has been experiencing ongoing issues with his account We have updated Account [redacted] with points equaling $in rewards points

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello, Mrs [redacted] , Thank you for your review? We are always happy to receive reviews on our work from our customers? We learn and grow from each of them, positive or negative I want to address a few things directly that we take very seriously First, I would like to address your statement that we put your life in danger? As I mentioned on our phone conversation on the 6th of April, KLEBS was not responsible for the gas leak at your house? Rather it was the gas utility company, Enstar, that created the leak from improperly setting the gas meter? I continue to recommend that you contact Enstar with your concerns about that situation? I hope you understand that we have no control over the gas utility's work, and have to rely on them to follow procedure and quality control standards? Enstar's policy is to not set a gas meter before the municipality inspects and provides a "green tag"? Enstar appeared to have gone against this policy in setting the meter prior to an MOA inspection and green tag? This is policy between Enstar and the MOA, and again out of our control? To be perfectly clear, the gas leak that happened at your house was at the gas meter and was created by the gas utility? You did the right thing in calling Enstar, and I understand the problem was resolved? Gas leaks are always a dangerous situation? Had it been our work we would take full responsibility? Since it was not, I recommend you contact Enstar to discuss the situation further? We are happy to assist with this if needed Second, I would like to address your comment about the crew being unqualified to perform the work? The lead installer has over years in the HVAC industry and is very qualified to perform the work that was completed? The comment that he has "never done this before" was taken out of context and was related to a phone conversation he was having with our offices? The comment that a gas valve was installed backwards has not been verified? Inline gas shut off valves are non-directional and cannot be installed backwards? Lastly, the comment about the furnace door being shut on wiring has not been brought up in conversations between us previously? However, this situation must have been temporary as the work has passed all inspections and is completed at this time.? Lastly, to address a few other comments: I am sorry that this project has not met your expectations? We truly do value our relationships with our customers and look forward to every opportunity to make new relationships? I did respond to you both times you contacted me and we had productive conversations? Per your request, KLEBS hired a contractor to patch sheetrock that needed to be removed to accommodate the work? Sheet rock repair is specifically excluded from our contract, but we repaired the area regardless as an effort to provide good customer service? As you mentioned we did ask for payment prior to inspection as this is our policy? You stated you would not pay until after inspection, which we accommodated with little or no debate? We performed a final quality control inspection at which time our technician asked if you were happy with the work, to which you responded positively (Which you confirmed happend)? If you were expecting a follow up call from me, then I apologize and take responsibility for considering the matter closed? However, you did contact me and I returned your call the same day? It was on that call that you requested compensation or a discount off your work? I could not grant that request as it is not in our policy, and I did not see a justification for it? It was after I refused that request that you became upset? At that time, among other things stated in this message, you indicated that perhaps your furnace was not running correctly? I told you that KLEBS stands behind our work and will rectify any issues you may be having with the installation? You refused that promise and stated you would not talk to us further? In that way, we cannot correct any issues you may have or rectify any complaints from a customer service standpoint? It seemed the only option to satisfy the situation was to compensate you or discount the work, and I am sorry that we cannot grant that request Again, I am sorry to see any job end in this manner? I respect your comments and hope that you understand our position on the matter? Should you need further assistance, please feel free to contact us Best Regards, Matt K [redacted] Service Department Manager ? ?

Good Afternoon, Apologies for any confusion in regards to this Our Customer Service Department has already accommodated points to your account, over points on numerous occasionsWe will not be accommodating any further onto this accountOnce the loyalty account is resolved, which is expected by end of week, we will verify that the transactions are added and your account is synched upTo clarify, we are not adding any additional points to the account as an accommodationRegards, Calvin Klein Customer SERVICE

Thank you for reaching out in regards to this matterAs discussed with our department on previous occasions, we are aware of the issue and working diligently to get this resolvedWe have a team looking into the account to ensure that there are no issues moving forwardAfter further investigation we also notice that you were manually accommodated by the CS Department, more than what was allotted and more than your purchasesThe over accommodation does cover the missing order information that you are not seeing in the back end toolWe are investigating this matter internally as other circumstances in regards to this account appear to be against the Terms and Conditions.We will be in contact directly to discuss further once we get an update from the engineers

[redacted] ***, Thank you for bringing this matter to our attentionAs a company, we consider the quality of our products to be of the upmost importance to us, as well as the satisfaction of our customers.After looking within the system, we notice that there was no contact made to the Customer Service Department at ###-###-#### or [redacted] Please note that our Customer Service Department has full authority to handle this situation and will be doing so immediately.Please expect an email directly from them in regards to the next stepsThey will provide you any and all information needed to process this claim, make the return, receive the refund back to the original form of payment for the purchase, as well as provide an appeasement for the next order.We look forward to assisting you further with this matterAll the best,Calvin Klein Customer Service

Revdex.com: I contacted [redacted] (the company I used to submit payment) and they issued my refundWhile Calvin Klein has been completely uncooperative with ID [redacted] , I am satisfied with my refund through [redacted] Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will be safisfied when I am reimbursed for the total amount ($215.72) for both pair of shoes
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

*** *** *** *** **
*** *** ***
*** * *** ** ** ***
*** *** ** *
*** * ***
*** *** ***Calvin Klein offers a window minute to cancel an order after it's been placed.Customer emailed Calvin Klein to
cancel an order. For immediate assistance, customer will need to call Customer Service to speak with an Agent.Customer Service agent responded to the customer's email on Monday, 9/* @ 9:58am to advise that we are unable to change or cancel an order. Encouraged customer to change address using MyChoice offered through UPS. Our website provides the customer with the information below regarding Cancellations:Customer Requested CancellationsAfter you have clicked "Send My Order", you cannot cancel or change your order*. Our system is designed to process and ship orders rapidlyOnce you receive your order in the mail, simply return any unwanted items by following our Return Instructions. For security reasons, our Company will not change a shipping address after it ships. It will be the customer's responsibility to change, modify a shipping address with the carrier. We will gladly offer a 10% discount and free shipping should the customer wish to replace the merchandise (if available).Let me know if you need anything further. Thank you for handling this case for the customer. Regards,Ann M***Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did call the member service seconds after I placed the order, and have emailed within minutes attempting to cancel or change the delivery address - there's no response until the next day, and this is what I got:Thank you for contacting Calvin Klein? Customer Service regarding your online order.Please be advised, after you have submitted your order, you cannot cancel or change your orderOur system is designed to process and ship orders rapidly.Yet, I didn't receive the tracking number until almost days from placing an orderThat's truly "rapid" process on your end!Bottom line is - I'm not going to contact UPS to correct something you should have easily corrected for me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Sir,
We would love to have the opportunity to have the owner of the company, Gary K*** meet with you personally Our goal is to find a solution that we can all agree with and one that will have your home heating the way that it should beWe will have to research the original owners
documents when they purchased the systemPrior to meeting with Gary, I (Bill F* the Residential Manager) would like to personally come to your home to evaluate the situation with our Service Supervisor From there we can collect the appropriate data so we are able to present you with options when meeting with the owner
Please call us to schedule this visit
Thanks again and I am confident that we will find the appropriate solution

Revdex.com:At this time, I have not been contacted by Calvin Klein, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Calvin Klein, Inc. regarding complaint ID ***.Sincerely,*** ***

The indicated order was placed by *** ***’s friend, ***On March *, 2016, ***, chatted with Customer Service in regards to his orderThe representative offered the customer a discount*** was not satisfied with this and escalated to a SupervisorThe supervisor offered *** an
additional discount*** accepted this discount from the Supervisor at the timeAfter ***’s message to the Revdex.com, I called the number provided and reached ***I have offered *** an additional accommodation which he is satisfied withTell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
Contact me with my email: ***, please
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** **

Hello, Mrs***,
Thank you for your review? We are always happy to receive reviews on our work from our customers? We learn and grow from each of them, positive or negative
I want to address a few things directly that we take very seriously
First, I would like to address your
statement that we put your life in danger? As I mentioned on our phone conversation on the 6th of April, KLEBS was not responsible for the gas leak at your house? Rather it was the gas utility company, Enstar, that created the leak from improperly setting the gas meter? I continue to recommend that you contact Enstar with your concerns about that situation? I hope you understand that we have no control over the gas utility's work, and have to rely on them to follow procedure and quality control standards? Enstar's policy is to not set a gas meter before the municipality inspects and provides a "green tag"? Enstar appeared to have gone against this policy in setting the meter prior to an MOA inspection and green tag? This is policy between Enstar and the MOA, and again out of our control? To be perfectly clear, the gas leak that happened at your house was at the gas meter and was created by the gas utility? You did the right thing in calling Enstar, and I understand the problem was resolved? Gas leaks are always a dangerous situation? Had it been our work we would take full responsibility? Since it was not, I recommend you contact Enstar to discuss the situation further? We are happy to assist with this if needed
Second, I would like to address your comment about the crew being unqualified to perform the work? The lead installer has over years in the HVAC industry and is very qualified to perform the work that was completed? The comment that he has "never done this before" was taken out of context and was related to a phone conversation he was having with our offices? The comment that a gas valve was installed backwards has not been verified? Inline gas shut off valves are non-directional and cannot be installed backwards? Lastly, the comment about the furnace door being shut on wiring has not been brought up in conversations between us previously? However, this situation must have been temporary as the work has passed all inspections and is completed at this time.?
Lastly, to address a few other comments: I am sorry that this project has not met your expectations? We truly do value our relationships with our customers and look forward to every opportunity to make new relationships? I did respond to you both times you contacted me and we had productive conversations? Per your request, KLEBS hired a contractor to patch sheetrock that needed to be removed to accommodate the work? Sheet rock repair is specifically excluded from our contract, but we repaired the area regardless as an effort to provide good customer service? As you mentioned we did ask for payment prior to inspection as this is our policy? You stated you would not pay until after inspection, which we accommodated with little or no debate? We performed a final quality control inspection at which time our technician asked if you were happy with the work, to which you responded positively (Which you confirmed happend)? If you were expecting a follow up call from me, then I apologize and take responsibility for considering the matter closed? However, you did contact me and I returned your call the same day? It was on that call that you requested compensation or a discount off your work? I could not grant that request as it is not in our policy, and I did not see a justification for it? It was after I refused that request that you became upset? At that time, among other things stated in this message, you indicated that perhaps your furnace was not running correctly? I told you that KLEBS stands behind our work and will rectify any issues you may be having with the installation? You refused that promise and stated you would not talk to us further? In that way, we cannot correct any issues you may have or rectify any complaints from a customer service standpoint? It seemed the only option to satisfy the situation was to compensate you or discount the work, and I am sorry that we cannot grant that request
Again, I am sorry to see any job end in this manner? I respect your comments and hope that you understand our position on the matter? Should you need further assistance, please feel free to contact us
Best Regards,
Matt K***
Service Department Manager
?
?

Customer was contacted (called and emailed) on 6/**  in regards to complaint. On 6/** offered a return shipping label to return products for a refund. On 6/** customer contacted us and accepted  resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I contacted [redacted] (the company I used to submit payment) and they issued my refund. While Calvin Klein has been completely uncooperative with  ID [redacted], I am satisfied with my refund through [redacted].
Sincerely,
[redacted]