Antioch Automotive Service Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Thank you for the email. Thank you for your response.I think there is a mistake in the original complaint details and it does matter for the resolution being reached - For the resolution "I will be able to provide you dates and point value for accommodation, ranging in over 400 points in one transaction", it should be issued to account #[redacted] since it is the only account now that I can see the points (however, it cannot accumulate points for eligible purchases).With the promised points value issued and the account able to run properly under the loyalty program, I would be happy to close this case. Sincerely, ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A full credit has been processed to the customer's original order today.The customer should contact Customer Service at ###-###-#### to place a phone order.  One of our agents will be happy to assist in placing a new order.

[redacted], Thank you for bringing this matter to our attention. As a company, we consider the quality of our products to be of the upmost importance to us, as well as the satisfaction of our customers.After looking within the system, we notice that there was no contact made to the Customer...

Service Department at ###-###-#### or [redacted]. Please note that our Customer Service Department has full authority to handle this situation and will be doing so immediately.Please expect an email directly from them in regards to the next steps. They will provide you any and all information needed to process this claim, make the return, receive the refund back to the original form of payment for the purchase, as well as provide an appeasement for the next order.We look forward to assisting you further with this matter. All the best,Calvin Klein Customer Service

Good Afternoon, Apologies for any confusion in regards to this.  Our Customer Service Department has already accommodated points to your account, over 400 points on numerous occasions. We will not be accommodating any further onto this account. Once the loyalty account is resolved, which is expected by end of week, we will verify that the transactions are added and your account is synched up. To clarify, we are not adding any additional points to the account as an accommodation. Regards, Calvin Klein Customer SERVICE

Reached out to customer regarding the return of the defective jeans so it can be reviewed for quality. Once product received an accommodation will be made to the customer for the jeans. Customer agreed to return for accommodation.

Revdex.com:At this time, my complaint, ID [redacted] regarding Calvin Klein, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

We attempted to call the customer to assist with this matter. However we received a message stating "[redacted]".

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[To Calvin Klein,Thank you for your response.I look forward to the issue resolved and being contacted by the business.There is no accommodation before for the missing points regarding the orders I listed in the complaint.There is no activity against the terms and conditions. Sincerely,]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On 8.**.17, customer received a charge card refund of $25.72.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I want to have a credit for 250 or 160 dollars for my troubles.  I will return the jeans with bad quality.  Can we not close this case until I get my refund check or new jeans plus check? Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was issued a second FedEx Label today, 2/**/2017.  Labels sent from the FedEx website, therefore; the original label could have been missed or sent to a Spam email inbox.  Once the package is in route to the warehouse, the customer will be refunded $215.72 for the two pairs...

of shoes.

Thank you for reaching out in regards to this matter. As discussed with our department on previous occasions, we are aware of the issue and working diligently to get this resolved. We have a team looking into the account to ensure that there are no issues moving forward. After further...

investigation we also notice that you were manually accommodated by the CS Department, more than what was allotted and more than your purchases. The over accommodation does cover the missing order information that you are not seeing in the back end tool. We are investigating this matter internally as other circumstances in regards to this account appear to be against the Terms and Conditions.We will be in contact directly to discuss further once we get an update from the engineers.

Customer has been experiencing ongoing issues with his account.  We have updated Account [redacted] with 400 points equaling $40.00 in rewards points.