[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Stephanie [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Stephanie [redacted] AURORA STATED THAT I COULD SET UP A PAYMENT PLAN VIA MY ACCOUNT WITH GUARANTY BANK FOR $PER WEEK BUT THAT THEIR SYSTEM WOULD NOT ALLOW IT I HAVE CONFIRMATION VIA EMAIL THAT THEY ALLOWED THIS PAYMENT ARRANGEMENT
Revdex.com of Wisconsin June RE: Aurora Health Care complaint [redacted] Revdex.com personnel, We are pleased to inform you that [redacted] 's complaint has been successfully resolvedHis concern was that he was billed for service he didn't receive and he was also sent to a third party collection agency for those same charges Regrettably [redacted] was correct; our review revealed a registration error where his account was incorrectly linked to the charges in questionWe have since unlinked his account and linked it to the correct patient who incidentally has the same nameWe have also contacted the collection agency, notified them of the error, requested they update the information sent to the credit bureaus and provide [redacted] with confirmation of the actions taken [redacted] was notified of the efforts by phone and was receptive to this informationWe offer a sincere apology for the mix up but are confident this matter has been resolved now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree with the Aurora clinics stand on blaming their documentation and other errors on customer .Just the fact that Aurora clinics had many errors (which they accepted ) lends credit to my claim that there are more errors in the bills and also documentation process at AuroraI respectfully disagree with Aurora claim that they are the only truthful party in this transactionI request Revdex.com to consider this situation as a good example on how Aurora clinic is using any means possible to exploit and mentally torture customersI request Revdex.com not to close this issue until it's resolved to both parties satisfactionI promise to take a stand against threats and atrocities of Aurora clinic Regards, [redacted]
Revdex.com of WisconsinMay 2016RE: Aurora Health Care complaint [redacted] Revdex.com, James has been contacted regarding this complaint and a thorough explanation of the billing has been provided to him.There is mutual agreement that James's intent was to pay a specific charge when he submitted a $payment to Aurora but James was unaware that when he submitted payment, the charge had been placed with a third party collection agencyThe payment was received and posted to the account but instead of being applied to the charge most recently billed, it was applied to older charges from and that were also in collections.A primary concern for James was that he was unaware the payment wasn't applied as intended and he was unaware that balances remained from several years agoOur explanation is that charges are billed for four consecutive months before being placed with a third party agencyWe encourage our patients to compare the bills to their Explanation of Benefits (EOB) provided from their insurance to ensure the amounts matchIf a balance isn't paid in full, we include messages on the statements indicating the account is past due and collection placement is possibleIn the event of charges being placed in collections, our process is for the agency to send notification to the patient and make efforts to collect the balance.Specifically for James, itemized bills have been sent to identify the specific visits his payment ultimately applied toHe was also made aware of the remaining balances owed on the account including other amounts still in collectionsHe was receptive to the information provided but remained frustrated in generalHe acknowledged not sending payment in time to avoid collections but was dissatisfied that the billing wasn't explained in more detail on previous contacts and that he now has to try to reconcile the recent payment with billing records from several years agoWe do again acknowledge this fact since payment was applied to charges from and 2012.Please accept this response as resolution on this matter
Revdex.com of WisconsinSeptember 2016RE: Aurora Health Care complaint [redacted] Revdex.com personnel, We aware that [redacted] **has rejected our response to his complaint but the information previously presented still stands [redacted] **still insists that it is Aurora's responsibility to correctly bill our patients and on that point we agree with himHowever, he refuses to acknowledge the increased probability of error when dealing with different individuals with the same name [redacted] **is also not acknowledging the role his son had in this matter.While we fully acknowledge that some of [redacted] **.'s information was inadvertently used for [redacted] **.'s billing, [redacted] **.'s billing account is protected by the same HIPAA laws as all other Aurora patientsAs such, we are limited by the information that can be released without [redacted] **.'s written consentThis explanation was previously given but bears repeating since we cannot legally do what [redacted] **is askingSimilarly, as explained in our previous response, the collection agency would be the entity that provides written confirmation of the credit bureau removing the Aurora information from [redacted] **.'s credit reportWe have verified that this step has been completed and [redacted] **should have this documentation now.Lastly, with respect to both [redacted] **and [redacted] **we still have no record of contact from [redacted] **despite our attempts to reach himBy his own admission [redacted] **has contacted Aurora by phone, in person and it was him who ultimately filed this complaint but he has not addressed or acknowledged the non-response from [redacted] **.With this response we again respectfully ask the Revdex.com to close this complaintThere is no further action [redacted] **needs to take on this matter as we are confident this has been resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Stephanie [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Stephanie [redacted] AURORA STATED THAT I COULD SET UP A PAYMENT PLAN VIA MY ACCOUNT WITH GUARANTY BANK FOR $PER WEEK BUT THAT THEIR SYSTEM WOULD NOT ALLOW IT I HAVE CONFIRMATION VIA EMAIL THAT THEY ALLOWED THIS PAYMENT ARRANGEMENT
This complaint has been received and the consent release has been mailed to the patient
We received complaint [redacted] filed by Jennifer [redacted] Her husband Donald was the patient so a letter and release consent was mailed to him
Revdex.com of Wisconsin June RE: Aurora Health Care complaint [redacted] Revdex.com personnel, We are pleased to inform you that [redacted] 's complaint has been successfully resolvedHis concern was that he was billed for service he didn't receive and he was also sent to a third party collection agency for those same charges Regrettably [redacted] was correct; our review revealed a registration error where his account was incorrectly linked to the charges in questionWe have since unlinked his account and linked it to the correct patient who incidentally has the same nameWe have also contacted the collection agency, notified them of the error, requested they update the information sent to the credit bureaus and provide [redacted] with confirmation of the actions taken [redacted] was notified of the efforts by phone and was receptive to this informationWe offer a sincere apology for the mix up but are confident this matter has been resolved now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I disagree with the Aurora clinics stand on blaming their documentation and other errors on customer .Just the fact that Aurora clinics had many errors (which they accepted ) lends credit to my claim that there are more errors in the bills and also documentation process at AuroraI respectfully disagree with Aurora claim that they are the only truthful party in this transactionI request Revdex.com to consider this situation as a good example on how Aurora clinic is using any means possible to exploit and mentally torture customersI request Revdex.com not to close this issue until it's resolved to both parties satisfactionI promise to take a stand against threats and atrocities of Aurora clinic Regards, [redacted]
This complaint has been received and the necessary paperwork has been mailed to Jessica
Revdex.com of WisconsinMay 2016RE: Aurora Health Care complaint [redacted] Revdex.com, James has been contacted regarding this complaint and a thorough explanation of the billing has been provided to him.There is mutual agreement that James's intent was to pay a specific charge when he submitted a $payment to Aurora but James was unaware that when he submitted payment, the charge had been placed with a third party collection agencyThe payment was received and posted to the account but instead of being applied to the charge most recently billed, it was applied to older charges from and that were also in collections.A primary concern for James was that he was unaware the payment wasn't applied as intended and he was unaware that balances remained from several years agoOur explanation is that charges are billed for four consecutive months before being placed with a third party agencyWe encourage our patients to compare the bills to their Explanation of Benefits (EOB) provided from their insurance to ensure the amounts matchIf a balance isn't paid in full, we include messages on the statements indicating the account is past due and collection placement is possibleIn the event of charges being placed in collections, our process is for the agency to send notification to the patient and make efforts to collect the balance.Specifically for James, itemized bills have been sent to identify the specific visits his payment ultimately applied toHe was also made aware of the remaining balances owed on the account including other amounts still in collectionsHe was receptive to the information provided but remained frustrated in generalHe acknowledged not sending payment in time to avoid collections but was dissatisfied that the billing wasn't explained in more detail on previous contacts and that he now has to try to reconcile the recent payment with billing records from several years agoWe do again acknowledge this fact since payment was applied to charges from and 2012.Please accept this response as resolution on this matter
Revdex.com of WisconsinSeptember 2016RE: Aurora Health Care complaint [redacted] Revdex.com personnel, We aware that [redacted] **has rejected our response to his complaint but the information previously presented still stands [redacted] **still insists that it is Aurora's responsibility to correctly bill our patients and on that point we agree with himHowever, he refuses to acknowledge the increased probability of error when dealing with different individuals with the same name [redacted] **is also not acknowledging the role his son had in this matter.While we fully acknowledge that some of [redacted] **.'s information was inadvertently used for [redacted] **.'s billing, [redacted] **.'s billing account is protected by the same HIPAA laws as all other Aurora patientsAs such, we are limited by the information that can be released without [redacted] **.'s written consentThis explanation was previously given but bears repeating since we cannot legally do what [redacted] **is askingSimilarly, as explained in our previous response, the collection agency would be the entity that provides written confirmation of the credit bureau removing the Aurora information from [redacted] **.'s credit reportWe have verified that this step has been completed and [redacted] **should have this documentation now.Lastly, with respect to both [redacted] **and [redacted] **we still have no record of contact from [redacted] **despite our attempts to reach himBy his own admission [redacted] **has contacted Aurora by phone, in person and it was him who ultimately filed this complaint but he has not addressed or acknowledged the non-response from [redacted] **.With this response we again respectfully ask the Revdex.com to close this complaintThere is no further action [redacted] **needs to take on this matter as we are confident this has been resolved