Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In a phone conversation Friday, April *,2015, Life watch has conceded it is a sister company with...
[redacted] and will no longer debit our checking account or pursue further monies. [redacted] has debited our account for $150 on April *, 2015,to settle this dispute.
Sincerely,
[redacted]
Good Afternoon:We are the medical alarm monitoring company; we are not the Sales Agency. We apologize if [redacted] feels she was misled in any way by the Outside Seller, and we will certainly investigate this on our end.In the meantime, we have closed [redacted]'s account and there will be no...
further payment attempts. We have also processed a refund of $29.95. We do show per [redacted] Tracking #[redacted] that the equipment was delivered to [redacted] on 6/*/16. We accept the loss of our rental equipment; however, if it is somehow located, it would be appreciated if [redacted] would reach out to me directly at ###-###-####, and I will send a Return label.Thank you.SincerelyPam C[redacted] Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I appreciate [redacted]'s prompt response. During our phone conversation yesterday, [redacted] stated that she would listen to the sales agency's call with my mother, and that if anything was out of order or if my mother sounded confused, LifeWatch USA would discontinue their relationship with the sales agency. I shared that my mother most likely would not sound confused during the phone call, as she is hard of hearing and (unfortunately for this interaction)attempts to cover for this deficit by answering to what she thinks she hears. She had just signed up with a competitor company the day before and somehow understood that the purpose of the call from LifeWatch USA was to confirm what had been set up the day before. I used the word "prey" because my mother did not ask to be contacted by a sales company and clearly did not understand what she had agreed to. When an elderly person is hard of hearing, asking them 4 times if they understand what the service is, unfortunately does not clarify anything. Perhaps a more responsible way to engage with an elderly person would be to ask before the conversation starts, "Before we go any further, do you have any problems hearing clearly?" A positive response might then be followed up with a mailing prior to charging their credit card.[redacted] also told me that I should tell my mother not to give out her personal information on the phone. I shared with [redacted] that I have indeed had this conversation with my mother, encouraging her to only share personal information when she initiates the call. That is my mother's practice, but somehow, she understood this call to be a follow up from our agreement that we confirmed with the competitor company the previous day and felt obligated to provide the required information again.If it is at all possible, I would like to hear the phone conversation the sales agent had with my mother. We have shipped the product back to LifeWatch USA and are awaiting a refund.Once the refund has been received I will accept LifeWatch USA's response. Thank you.I will be glad to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon:I spoke with [redacted] today regarding her Dad and I explained that the charges were for past payments that declined. She informed me, however, that she ha spoken with a Customer Service Representative a while ago, who had said he would cancel those payments out for her dad, [redacted]....
Per the notes I viewed in [redacted]'s account, I agreed, and requested payment for the last 2 months. [redacted]'s account is now current. I reassured [redacted] that going forward, he will be invoiced for only the $29.95 current monthly charge.If there are any further questions or concerns, [redacted] can reach out to me at ###-###-####, ext. [redacted]Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would consider this matter to be resolved after I receive a a billing statement from Life Watch showing that my mothers account has a zero balance and the account has been closed.I will be looking for it very soon to arrive via USPO.Thank you for your understanding and cooperation in this matter.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning:I have spoken with [redacted], and all is resolved. Although we show confirmed delivery of the equipment to [redacted] on 7/*/15 per [redacted] Tracking#[redacted], we are closing [redacted] account. In the interest of excellent customer satisfaction, we will accept the loss of...
our rental equipment.They can disregard the current invoice they have received, and there will be no further payment attempts. If [redacted] has any further questions or concerns, she should feel free to reach out to me at either ###-###-#### or email me: [redacted]Thank you.Sincerely,Pam C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I called the customer service manager back after she left me a voice message and left information on my moms account. Have not had a return call. since the Easter holiday came into play, not sure if that means it was resolved or not. I would be more than happy to deal with them directly from now on.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Morning:I spoke with [redacted] this morning, and all is resolved. I explained to [redacted] that we received her in home unit and medical alarm button, but we did not receive the [redacted] Help Now Device that we had originally shipped with the in home unit. She stated that she was certain that she...
sent everything back. In the interest of excellent Customer Service, we are marking that unit as "lost" and we are closing her account. There will be no further payment attempts. We will accept the loss of our 911 Unit.In terms of refunding her for the cost of the return shipment, we shipped the equipment to her free of charge; however, it is Company procedure, that if the Subscriber decides to cancel the service, they are responsible for the return of the unit to us.If there are any further questions or concerns, I may be reached directly at ###-###-####, ext. [redacted].Sincerely,Pam C[redacted]Customer Relations Manage
Good Afternoon:We are the medical alarm company. We ship our equipment and monitor our Subscribers. We are not a Sales Agency. We have never made outbound sales calls. There are, however, Outside Sellers across the Country that sell the Medical Alarm Service, and we as the Medical Alarm...
Company, along with many other Med Alarm Companies, purchase those accounts. This is an industry-wide practice. A certain criteria must be met before we purchase an account. All calls must be recorded, the Subscriber must confirm no less than 4 times that they understand what the service is, what the monthly monitoring fee will be, and they provide their payment information. Charlotte ordered the service on May *, 2015; the equipment was shipped and delivered to her per the [redacted] Tracking #[redacted]. At this point, whatever payments have been made to us have been disputed, and [redacted] claims that Charlotte does not have the unit. Therefore, we must accept the loss of our equipment and close Charlotte's account. There will be no further billing attempts. We would appreciate if the unit is located, that [redacted] contact me directly at ###-###-####, and I will send a return label.If [redacted] has any further questions or concerns, she can certainly reach out to me at the above number.Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon:I contacted [redacted] today and asked him if he left a message for us to call him back. He said he did not, but held on for a long period of time. I explained to him that there is a Voice Recording that comes on every 30 seconds to request that the caller leave us a message,...
then we call back within about 30 minutes. I reminded him that we are the business office, not the Monitoring Center. In any event, he informed me that he shipped the equipment back because all our units have a return label on the bottom of them with our information. We will cancel his account when we are in receipt of our Medical Alarm Equipment.I can be reached directly at ###-###-####, if there are any further questions or concerns.Sincerely,Pam C[redacted]Customer Relations ManagerLifewatch USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have been in business since 1980 and save lives every day. This entire year I do not think we have received more than 5 Revdex.com complaints and we have over 40,000 active customers. My point is we pride ourselves in outstanding service so we apologize for your issues. We have ensured...
with the monitoring center that your device will not receive any more unexpected or unrelated calls. In addition we have credited your account with 3 free months of service. Feel free to contact us with any additional issues now or in the future.
Good Morning:I left a message for [redacted] to apologize if Jack gave her incorrect information regarding her mother's account. In reviewing Janice's account, I see that we received the equipment and made the account inactive on June [redacted]. We are unable to make an account active until we...
are in receipt of our rental equipment. The equipment was delivered to us on June [redacted] and it took a day for the information/the cancellaton to go through the company channels. However, the Billing Department had sent the monthly invoice out on the same day on the day Janice's account became inactive. It was simply a crossover--we cancelled the account and the bill had already been sent out. [redacted] and Janice should certainly disregard the invoice, and should be assured that the account is closed at this time. There will be no further billing attempts.Once again, my aplogies for the confusion, and all the best to Janice and family.Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I will ship the equipment back when the return label is received, gladly. However, my attorney will be in touch with this business in regardto the bill of $495 and the state of her situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In a phone conversation Friday, April *,2015, Life watch has conceded it is a sister company with...
[redacted] and will no longer debit our checking account or pursue further monies. [redacted] has debited our account for $150 on April *, 2015,to settle this dispute.
Sincerely,
[redacted]
Good Afternoon:We are the medical alarm monitoring company; we are not the Sales Agency. We apologize if [redacted] feels she was misled in any way by the Outside Seller, and we will certainly investigate this on our end.In the meantime, we have closed [redacted]'s account and there will be no...
further payment attempts. We have also processed a refund of $29.95. We do show per [redacted] Tracking #[redacted] that the equipment was delivered to [redacted] on 6/*/16. We accept the loss of our rental equipment; however, if it is somehow located, it would be appreciated if [redacted] would reach out to me directly at ###-###-####, and I will send a Return label.Thank you.SincerelyPam C[redacted] Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I appreciate [redacted]'s prompt response. During our phone conversation yesterday, [redacted] stated that she would listen to the sales agency's call with my mother, and that if anything was out of order or if my mother sounded confused, LifeWatch USA would discontinue their relationship with the sales agency. I shared that my mother most likely would not sound confused during the phone call, as she is hard of hearing and (unfortunately for this interaction)attempts to cover for this deficit by answering to what she thinks she hears. She had just signed up with a competitor company the day before and somehow understood that the purpose of the call from LifeWatch USA was to confirm what had been set up the day before. I used the word "prey" because my mother did not ask to be contacted by a sales company and clearly did not understand what she had agreed to. When an elderly person is hard of hearing, asking them 4 times if they understand what the service is, unfortunately does not clarify anything. Perhaps a more responsible way to engage with an elderly person would be to ask before the conversation starts, "Before we go any further, do you have any problems hearing clearly?" A positive response might then be followed up with a mailing prior to charging their credit card.[redacted] also told me that I should tell my mother not to give out her personal information on the phone. I shared with [redacted] that I have indeed had this conversation with my mother, encouraging her to only share personal information when she initiates the call. That is my mother's practice, but somehow, she understood this call to be a follow up from our agreement that we confirmed with the competitor company the previous day and felt obligated to provide the required information again.If it is at all possible, I would like to hear the phone conversation the sales agent had with my mother. We have shipped the product back to LifeWatch USA and are awaiting a refund.Once the refund has been received I will accept LifeWatch USA's response. Thank you.I will be glad to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We released this client without the need to return equipment. There is no further action necessary. We consider this matter resolved. Thank you.
Good Afternoon:I spoke with [redacted] today regarding her Dad and I explained that the charges were for past payments that declined. She informed me, however, that she ha spoken with a Customer Service Representative a while ago, who had said he would cancel those payments out for her dad, [redacted]....
Per the notes I viewed in [redacted]'s account, I agreed, and requested payment for the last 2 months. [redacted]'s account is now current. I reassured [redacted] that going forward, he will be invoiced for only the $29.95 current monthly charge.If there are any further questions or concerns, [redacted] can reach out to me at ###-###-####, ext. [redacted]Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would consider this matter to be resolved after I receive a a billing statement from Life Watch showing that my mothers account has a zero balance and the account has been closed.I will be looking for it very soon to arrive via USPO.Thank you for your understanding and cooperation in this matter.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Morning:I have spoken with [redacted], and all is resolved. Although we show confirmed delivery of the equipment to [redacted] on 7/*/15 per [redacted] Tracking#[redacted], we are closing [redacted] account. In the interest of excellent customer satisfaction, we will accept the loss of...
our rental equipment.They can disregard the current invoice they have received, and there will be no further payment attempts. If [redacted] has any further questions or concerns, she should feel free to reach out to me at either ###-###-#### or email me: [redacted]Thank you.Sincerely,Pam C[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I called the customer service manager back after she left me a voice message and left information on my moms account. Have not had a return call. since the Easter holiday came into play, not sure if that means it was resolved or not. I would be more than happy to deal with them directly from now on.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Morning:I spoke with [redacted] this morning, and all is resolved. I explained to [redacted] that we received her in home unit and medical alarm button, but we did not receive the [redacted] Help Now Device that we had originally shipped with the in home unit. She stated that she was certain that she...
sent everything back. In the interest of excellent Customer Service, we are marking that unit as "lost" and we are closing her account. There will be no further payment attempts. We will accept the loss of our 911 Unit.In terms of refunding her for the cost of the return shipment, we shipped the equipment to her free of charge; however, it is Company procedure, that if the Subscriber decides to cancel the service, they are responsible for the return of the unit to us.If there are any further questions or concerns, I may be reached directly at ###-###-####, ext. [redacted].Sincerely,Pam C[redacted]Customer Relations Manage
Good Afternoon:We are the medical alarm company. We ship our equipment and monitor our Subscribers. We are not a Sales Agency. We have never made outbound sales calls. There are, however, Outside Sellers across the Country that sell the Medical Alarm Service, and we as the Medical Alarm...
Company, along with many other Med Alarm Companies, purchase those accounts. This is an industry-wide practice. A certain criteria must be met before we purchase an account. All calls must be recorded, the Subscriber must confirm no less than 4 times that they understand what the service is, what the monthly monitoring fee will be, and they provide their payment information. Charlotte ordered the service on May *, 2015; the equipment was shipped and delivered to her per the [redacted] Tracking #[redacted]. At this point, whatever payments have been made to us have been disputed, and [redacted] claims that Charlotte does not have the unit. Therefore, we must accept the loss of our equipment and close Charlotte's account. There will be no further billing attempts. We would appreciate if the unit is located, that [redacted] contact me directly at ###-###-####, and I will send a return label.If [redacted] has any further questions or concerns, she can certainly reach out to me at the above number.Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon:I contacted [redacted] today and asked him if he left a message for us to call him back. He said he did not, but held on for a long period of time. I explained to him that there is a Voice Recording that comes on every 30 seconds to request that the caller leave us a message,...
then we call back within about 30 minutes. I reminded him that we are the business office, not the Monitoring Center. In any event, he informed me that he shipped the equipment back because all our units have a return label on the bottom of them with our information. We will cancel his account when we are in receipt of our Medical Alarm Equipment.I can be reached directly at ###-###-####, if there are any further questions or concerns.Sincerely,Pam C[redacted]Customer Relations ManagerLifewatch USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have been in business since 1980 and save lives every day. This entire year I do not think we have received more than 5 Revdex.com complaints and we have over 40,000 active customers. My point is we pride ourselves in outstanding service so we apologize for your issues. We have ensured...
with the monitoring center that your device will not receive any more unexpected or unrelated calls. In addition we have credited your account with 3 free months of service. Feel free to contact us with any additional issues now or in the future.
Client called in on 5/*/2017 and we updated her information and credited her account 6 months going forward, she is satisfied with this resolution.
Good Morning:I left a message for [redacted] to apologize if Jack gave her incorrect information regarding her mother's account. In reviewing Janice's account, I see that we received the equipment and made the account inactive on June [redacted]. We are unable to make an account active until we...
are in receipt of our rental equipment. The equipment was delivered to us on June [redacted] and it took a day for the information/the cancellaton to go through the company channels. However, the Billing Department had sent the monthly invoice out on the same day on the day Janice's account became inactive. It was simply a crossover--we cancelled the account and the bill had already been sent out. [redacted] and Janice should certainly disregard the invoice, and should be assured that the account is closed at this time. There will be no further billing attempts.Once again, my aplogies for the confusion, and all the best to Janice and family.Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I will ship the equipment back when the return label is received, gladly. However, my attorney will be in touch with this business in regardto the bill of $495 and the state of her situation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]