Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to note however that no equipment was received at my home, I did attempt to follow up with the post office but they don't save those records beyond thirty days.
Sincerely,
[redacted]
Good Afternoon:I have left a few messages for [redacted], and have not heard back from him. There have been numerous call attempts made by us and messages left explaining that we must be in receipt of our Medical Alarm Equipment in order to cancel [redacted] account. To reiterate, if [redacted]...
[redacted] wants to cancel [redacted] account, he must send the rental equipment to us. At that point, we will close the account and there will be no further billing attempts. The $495 invoice that [redacted] received was for the value of the rental equipment. Our rental equipment was delivered almost one year ago--in September 2014. If [redacted] would have either refused the package at the time of delivery or sent it back to us during the course of the year, [redacted] account would have been made inactive.We are sending a return label for the return of the equipment, as a courtesy to [redacted].If there are any further questions or concerns, I may be reached directly at ###-###-####.Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank Revdex.com for help in resolving this issue, as I was receiving no cooperation from anyone at LIFEWATCH. I especially would like to thank, Pam, who listened to my side of the story and processed my requeest in a very professional manner. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon:In response to this Complaint, Diego ordered the service on 8/**/14, and the unit was delivered to him in early September of that year. Virginia can reach out to me directly at ###-###-#### for more details, but I would like to explain that we are the Medical Alarm Company, we...
are not the Sales Agency. We ship our equipment and monitor our 200,000 Subscribers. We have never made outbound sales calls. There are, however, Sales Agencies across the country that sell the medical alarm service and we, as the Medical Alarm Company, along with most other med alarm companies, purchase those accounts.A certain criteria has to be met before an account is purchased. All sales calls are recorded, the Subscriber must confirm no less than 4 times that they understand what the service is, what their monthly payments will be, and they provide their payment information at that time. There would be no way that the Outside Seller would have been able to obtain Diego's credit card information, without Diego giving it to them. Before the equipment is shipped, we contact the Subscriber to confirm they do want the service and want the equipment shipped to them. From the day the equipment is shipped, the account is activated with the Monitoring Center, so that any time the equipment is connected, they have the Subscriber's pertinent information, in terms of name, address and phone number, if assistance is required. There is no contract and the service can be cancelled at any time, as long as our rental equipment is returned to us. In the interest of excellent Customer Service, we will accept the loss of our rental equipment and close Diego's account. There will be no further billing attempts.Sincerely,Pam C[redacted]Customer Relations Manager
Good Afternoon: In response to this Complaint, I spoke with [redacted], and all is resolved.I instructed [redacted] to ship the medical alarm equipment back to us. Upon receipt of our rental equipment, we will process a refund for her mother, [redacted].I explained to [redacted] that our Customer...
Service Number is ###-###-####; I am not familiar with the number she had tried to reach us at.[redacted] can feel free to reach out to me directly at ###-###-####, if there are any further questions or concerns.Thank you.Sincerely,Pam C[redacted]Customer Relations Manager
Good Afternoon:In response to this Complaint, I left a message at the daytime phone number that was on the Complaint: ###-###-####. I wanted to explain to Sheri that we are the Medical Alarm Company; we ship our equipment and monitor our 200,000 Subscribers Nationwide. We are not a sales...
agency. In terms of the Outside Seller being pushy, we will attempt to obtain the recording. We will not tolerate a Sales Agent behaving in a pushy way. In viewing Sheri's account, I do see that she placed the order with the Outside Seller, and we shipped the equipment to her on 2/**/16. We have confirmed delivery of the rental equipment on 2/**/16 at 1:53pm per [redacted] Tracking #[redacted] We would appreciate if Sherrie, her husband, and daughter would search the house for the equipment--in places such as the closets, under the beds, etc. There are times when our Subscribers and family members call to say they have not received the equipment, and then call me back to say they have found it in obscure places such as in a closet or under the bed. We would be happy to send a return label to them, so that our equipment can be sent back to us.In regard to Sherrie stating she called to cancel the service, and was told she could not, that is not the case. What Sherrie was told, is that the equipment was already delivered, and she simply had to send it back to us, in order to cancel the account. In the interim, I am closing Sherie's account. We will have to accept the loss of our medical alarm equipment. There will be no further billing attempts. However, I would appreciate Sherie contacting me directly at ###-###-####.Sincerely,Pam C[redacted]Customer Relations Manager
Good Afternoon:We are the Medical Alarm Company. We ship our equipment and monitor our 200,000 Subscribers Nationwide. We are not a Sales Agency. We have been in business for 34 years, and have never made any type of outbound sales calls. I am not quite sure how [redacted] traced the...
automated calls she received to our phone number, which is ###-###-####.There are hundreds of Outside Sellers nationwide that promote the Medical Alarm Service. We only deal with a handful of them. We will make certain that [redacted]'s phone number is registered as a DNC with those few Outside Sellers.If there are any further questions or concerns, I may be reached directly at ###-###-####.Sincerely,[redacted]Lifewatch USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to note however that no equipment was received at my home, I did attempt to follow up with the post office but they don't save those records beyond thirty days.
Sincerely,
[redacted]
Good Afternoon:I have left a few messages for [redacted], and have not heard back from him. There have been numerous call attempts made by us and messages left explaining that we must be in receipt of our Medical Alarm Equipment in order to cancel [redacted] account. To reiterate, if [redacted]...
[redacted] wants to cancel [redacted] account, he must send the rental equipment to us. At that point, we will close the account and there will be no further billing attempts. The $495 invoice that [redacted] received was for the value of the rental equipment. Our rental equipment was delivered almost one year ago--in September 2014. If [redacted] would have either refused the package at the time of delivery or sent it back to us during the course of the year, [redacted] account would have been made inactive.We are sending a return label for the return of the equipment, as a courtesy to [redacted].If there are any further questions or concerns, I may be reached directly at ###-###-####.Sincerely,Pam C[redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to thank Revdex.com for help in resolving this issue, as I was receiving no cooperation from anyone at LIFEWATCH. I especially would like to thank, Pam, who listened to my side of the story and processed my requeest in a very professional manner. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon:In response to this Complaint, Diego ordered the service on 8/**/14, and the unit was delivered to him in early September of that year. Virginia can reach out to me directly at ###-###-#### for more details, but I would like to explain that we are the Medical Alarm Company, we...
are not the Sales Agency. We ship our equipment and monitor our 200,000 Subscribers. We have never made outbound sales calls. There are, however, Sales Agencies across the country that sell the medical alarm service and we, as the Medical Alarm Company, along with most other med alarm companies, purchase those accounts.A certain criteria has to be met before an account is purchased. All sales calls are recorded, the Subscriber must confirm no less than 4 times that they understand what the service is, what their monthly payments will be, and they provide their payment information at that time. There would be no way that the Outside Seller would have been able to obtain Diego's credit card information, without Diego giving it to them. Before the equipment is shipped, we contact the Subscriber to confirm they do want the service and want the equipment shipped to them. From the day the equipment is shipped, the account is activated with the Monitoring Center, so that any time the equipment is connected, they have the Subscriber's pertinent information, in terms of name, address and phone number, if assistance is required. There is no contract and the service can be cancelled at any time, as long as our rental equipment is returned to us. In the interest of excellent Customer Service, we will accept the loss of our rental equipment and close Diego's account. There will be no further billing attempts.Sincerely,Pam C[redacted]Customer Relations Manager
Good Afternoon: In response to this Complaint, I spoke with [redacted], and all is resolved.I instructed [redacted] to ship the medical alarm equipment back to us. Upon receipt of our rental equipment, we will process a refund for her mother, [redacted].I explained to [redacted] that our Customer...
Service Number is ###-###-####; I am not familiar with the number she had tried to reach us at.[redacted] can feel free to reach out to me directly at ###-###-####, if there are any further questions or concerns.Thank you.Sincerely,Pam C[redacted]Customer Relations Manager
Good Afternoon:In response to this Complaint, I left a message at the daytime phone number that was on the Complaint: ###-###-####. I wanted to explain to Sheri that we are the Medical Alarm Company; we ship our equipment and monitor our 200,000 Subscribers Nationwide. We are not a sales...
agency. In terms of the Outside Seller being pushy, we will attempt to obtain the recording. We will not tolerate a Sales Agent behaving in a pushy way. In viewing Sheri's account, I do see that she placed the order with the Outside Seller, and we shipped the equipment to her on 2/**/16. We have confirmed delivery of the rental equipment on 2/**/16 at 1:53pm per [redacted] Tracking #[redacted] We would appreciate if Sherrie, her husband, and daughter would search the house for the equipment--in places such as the closets, under the beds, etc. There are times when our Subscribers and family members call to say they have not received the equipment, and then call me back to say they have found it in obscure places such as in a closet or under the bed. We would be happy to send a return label to them, so that our equipment can be sent back to us.In regard to Sherrie stating she called to cancel the service, and was told she could not, that is not the case. What Sherrie was told, is that the equipment was already delivered, and she simply had to send it back to us, in order to cancel the account. In the interim, I am closing Sherie's account. We will have to accept the loss of our medical alarm equipment. There will be no further billing attempts. However, I would appreciate Sherie contacting me directly at ###-###-####.Sincerely,Pam C[redacted]Customer Relations Manager
Good Afternoon:We are the Medical Alarm Company. We ship our equipment and monitor our 200,000 Subscribers Nationwide. We are not a Sales Agency. We have been in business for 34 years, and have never made any type of outbound sales calls. I am not quite sure how [redacted] traced the...
automated calls she received to our phone number, which is ###-###-####.There are hundreds of Outside Sellers nationwide that promote the Medical Alarm Service. We only deal with a handful of them. We will make certain that [redacted]'s phone number is registered as a DNC with those few Outside Sellers.If there are any further questions or concerns, I may be reached directly at ###-###-####.Sincerely,[redacted]Lifewatch USA